Viewpoint Spectrum

What I like most about spectrum is it really is an all in one program and is always improving, also being able to pull reports on jobs and costs is very convenient and easy.

Customer support be a bit time consuming. There is so much to spectrum that it can be a bit overwhelming if you are a smaller company.

I really like the AP system. Very easy to enter data and make corrections. The support I receive from Viewpoint is very helpful. Now that the training is finished, I feel they still have my back. Also the Cash Management with being able to print MICR checks. Now we can order blank checks instead of having to order new checks for each account (53 of them).

My least favorite module is AR. Entering information is easy, but if you make a mistake it is hard to follow how to make the correction. Maybe it is just me, but I think it could work a little easier.

I had no choice in using Spectrum for this company and do not know about other programs for construction other than Sage products.

I do not like the fact that you can't drill down from reports to get information without having to open up another tab to go searching for the info your requiring. Sage 50 was wonderful in that respect. You could find exactly why a number was appearing on the report and where it came from or why it was there. Many errors were caught that way and were able to be changed before they began to snowball.

The ease of invoicing. AP invoices are instantly attached to a job or work order and the labor and notes carry over from the Service Tech App. It's nice to have all the charges already ready to be reviewed and invoiced. We do appreciate the real-time availability of the data. We can leave one site map open with data already entered and then we can open a new site map to add or change information. This allows us to not have to delete and start over on the original site map. We like the ability to be able to attach documents.

The implementation of the software was frustrating at best. High costs to get basic training to implement the software. The Service Tech application has been nothing but aggravating. Notes are lost, labor hours are lost. It has taken months to get the app working correctly, but still issues arise which cause payroll issues. Access to the work order/reports/labor report is terrible. Once the data is pulled to payroll it is not possible to pull the technician's time. There is no other report we can pull to send the guys to verify their hours.