
SAP CRM - Présentation
Description du logiciel SAP CRM
SAP CRM On Demand propose une gamme d'outils pour répondre aux besoins du personnel de vente, de marketing et de service client, ainsi que des responsables et des propriétaires d'entreprises. Le centre d'interactions du CRM fournit une plateforme permettant de gérer la communication client à partir de plusieurs canaux. Toutes les interactions avec les clients, qu'il s'agisse d'appels, d'e-mails, de réseaux sociaux ou de chat en direct, peuvent être suivies, gérées et évaluées. Les tâches et les dates peuvent être hiérarchisées, les suivis planifiés et la vente en équipe prise en charge, le tout à l'aide du CRM.
La gestion intégrée des connaissances, ainsi que la gestion de la messagerie basée sur des règles, aident les agents à résoudre les problèmes plus rapidement dans le CRM. Grâce aux fonctionnalités d'analyse marketing et commerciale associées aux outils de reporting proposés dans SAP CRM, les services marketing et commerciaux peuvent affiner leur stratégie de campagne. Alignez les équipes sur les objectifs de l'entreprise et ceux des équipes en analysant les performances et en coordonnant les efforts à l'aide de listes d'appels, de scripts d'agent et de campagnes promotionnelles.
Créez et réalisez des campagnes marketing avec les données collectées via SAP CRM On Demand. Les efforts de campagne marketing peuvent être mis en œuvre à l'échelle mondiale, régionale ou locale. Les performances des campagnes peuvent être suivies en temps réel et des campagnes basées sur des scénarios peuvent être effectuées. Les outils de gestion du pipeline proposés par SAP CRM permettent aux commerciaux de qualifier les leads plus efficacement et de tirer parti des opportunités de vente croisée et de vente incitative. Ils peuvent utiliser l'intégration à SAP ERP pour gérer plus efficacement les commandes, les devis et les contrats, ainsi que le traitement et la clôture des transactions.
SAP CRM - Présentation
Prix
Types de licence
SAP CRM - Fonctionnalités
Médias



SAP CRM - Avis
SAP CRM - Avis
Easy to learn and work with, yet most powerful Java based eCommerce platform
Inventory management at its best
Very Compatible to user
Very much satisfied.
An end to end solution with seamless integration capabilities
A hearty program to organize details
Helpful but exhaustive.
Comparatif des alternatives : note globale
Comparer avec les alternatives

Easy to learn and work with, yet most powerful Java based eCommerce platform
Avantages
1. SAP Hybris is based on Spring framework. Because Spring is the most widely used framework in Java fraternity, finding developers and architects who can be quickly made productive on the Hybris platform is much easier as compared to that on other platforms. Moreover, there are strong SAP Hybris communities at answers.sap.com and stackoverflow.com.
2. SAP Hybris has been consistently at the top position as rated by Gartner and ForresterWave. The selection criteria for these two agencies have been most respected for many years.
3. The business tooling is very extensive and business users find the merchandising tools quite intuitive. Hybris SmartEdit (which is a tool enabling the business users to make changes to the website content as intuitive as editing a live site and previewing it on multiple devices before publishing the changes to the live site) is the only tool of its kind provided by any Java-based eCommerce platforms.
4. SAP Hybris sticks to releases as per the roadmap published well in advance. At the same time, SAP Hybris comes up with the required patches (e.g. security patches) immediately when they are deemed critical for businesses.
5. The documentation is quite rich and there are more than one sites (e.g. help.hybris.com, wiki.hybris.com, www.sap.com/cxworks etc.) where relevant help is available.
6. The licensing is very flexible.
7. There are many deployment options e.g. on-premise, on SAP cloud infrastructure, on a public cloud infrastructure.
Inconvénients
1. The CMS and personalization still have some room for improvement.
2. SAP needs to campaign for SAP Hybris as AWS does for its cloud. After having worked with many different eCommerce platforms (including the top three), I can say that it is the best platform. Yet, because of the lack of proper campaign many customers, are not aware of its strengths and the array of features.
Inventory management at its best
Avantages
Once you have the correct access and TCodes SAP is a powerful beast. I use SAP daily to keep an eye on inventory locations and my team is able to refurbish service equipment using SAPs processes as well keep their time and materials used for said work.
Inconvénients
SAP isn't the prettiest software as I know that might sway someone one way or the other but if you are looking for a powerful tool then it is the industry leader. It is also very clicky and the learning curve to the software is a long one but once you do your tasks a few times you won't need your notes much.
Very Compatible to user
Very much satisfied.
Avantages
SAP CRM 7 hosted on web. That is most interesting thing.
Inconvénients
Sometime it run little slow as it is hosed on web so speed should be improved
An end to end solution with seamless integration capabilities
Avantages
SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.
Inconvénients
SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

A hearty program to organize details
Helpful but exhaustive.
Avantages
SAP gives the user the ability to organize multiple operations and is transparently available to anyone in the company to view and edit if need be. Helpful for large companies to create and organize portfolios for individual transactions.
Inconvénients
I found SAP to be a steep learning curve as there are many steps to do just one thing. It is not very creative and can be more of an exhaustive step in the job process than a streamlined step. It communicates with multiple internal parts so one change in one part may affect another so being highly detail oriented is recommended for this program.
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
SAP CRM - Prix
SAP CRM - Prix
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
SAP CRM - Fonctionnalités
SAP CRM - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
SAP CRM - FAQ
SAP CRM - FAQ
Voici quelques-unes des questions fréquentes sur SAP CRM.
Q. Quels sont les types de licence disponibles pour SAP CRM ?
Types de licences disponibles pour SAP CRM :
Type de licence: Abonnement
Essai gratuit: Non disponible
Q. Quelles sont les principales fonctionnalités du logiciel SAP CRM ?
Nous n'avons pas d'informations sur les fonctionnalités de SAP CRM.
Q. Qui utilise SAP CRM ?
Utilisateurs habituels du logiciel SAP CRM :
PME, Grandes entreprises, Auto-entrepreneurs, Entreprises de taille moyenne
Q. Dans quelles langues SAP CRM est-il disponible ?
Langues dans lesquelles SAP CRM est disponible :
anglais
Q. SAP CRM prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par SAP CRM.
Q. Avec quelles applications SAP CRM peut-il s'intégrer ?
Applications s'intégrant à SAP CRM :
AnytimeCollect, FileHold, Genius Project, KeyedIn Projects, Marketo Engage, Mendix, Mule ESB, Neudesic Pulse, Sofon Guided Solutions, Vocalcom
Q. Quelles sont les ressources d'aide disponibles pour SAP CRM ?
Nous n'avons pas d'informations sur les ressources d'aide disponibles pour SAP CRM.