Infusionsoft

Infusionsoft

Logiciel de CRM, de ventes et de marketing pour les petites entreprises

4.1/5 (1031 avis)

Infusionsoft - Présentation

Infusionsoft fournit une solution de gestion de la relation client (CRM), de marketing automation, d'e-commerce et de paiement, ainsi qu'un site marchant d'applications, d'intégrations et de consultants stratégiques. En centralisant toutes les informations de contact au même endroit, le CRM d'Infusionsoft améliore l'efficacité des équipes commerciales. Infusionsoft élimine les activités commerciales redondantes et, grâce à des outils robustes de marketing et d'e-commerce, aide les petites entreprises à améliorer leurs ventes en automatisant le workflow des ventes et en accompagnant les prospects jusqu'à ce qu'ils soient prêts à acheter.

Infusionsoft intègre pleinement de puissants outils marketing qui aident les utilisateurs à communiquer avec les prospects par e-mail, sur les réseaux sociaux et via des canaux hors ligne pour nouer et conserver des relations. Et parce que les messages marketing sont liés aux CRM et aux données d'e-commerce, les entreprises peuvent créer des communications personnalisées pour augmenter les conversions.

Avec Infusionsoft, il n'est pas nécessaire d'utiliser des systèmes en ligne distincts pour les activités commerciales. Il comprend une gamme d'outils d'e-commerce nécessaires pour créer une vitrine ou des pages de commande, gérer la facturation et les encaissements, déclencher un suivi après l'achat, etc. L'outil d'e-commerce est également lié aux systèmes de gestion de la relation client existants, ce qui permet aux utilisateurs de créer facilement des messages et des offres ciblés. Avec Infusionsoft, les utilisateurs peuvent tirer parti de l'automatisation pour rechercher des pistes, déclencher des communications basées sur le comportement, rationaliser le workflow, gagner du temps et créer un système plus cohérent et plus opportun pour gérer les processus de vente et de marketing.

Être payé ne devrait pas être une source de stress - Infusionsoft Payments vise à simplifier les choses. La plupart des clients seront approuvés et capables d'accepter les cartes de crédit en quelques minutes. Infusionsoft Payments applique un faible taux fixe de 2,9 % + 0,30 dollar par transaction. Les fonds sont généralement disponibles sous 48 heures. Les entreprises ont même la possibilité de décider à quelle fréquence elles souhaitent que leurs fonds soient déposés.

Prix

À partir de
199,00 $US/mois
Types de licence
Essai gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Canada, Europe, Royaume-Uni, États-Unis

Langues

arabe, néerlandais, anglais, français, allemand et 6 autres, hébreu, italien, japonais, portugais, espagnol, suédois

Infusionsoft - Avis

Note globale
4.1/5
80% d'avis positifs
492
Excellent
334
Très bien
119
Moyen
44
Médiocre
42
Mauvais
Daniel S.
Traduire avec Google Translate

Well thought out and executed CRM

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 20/09/2019
Provenance de l'avis : Capterra

Having a central place for all of our information, and the ability to tag people automatically has saved lots of time and definitely increased or ability to connect with clients and sell.

Using the automated email campaigns and sequences to offer automated free trials as opposed to having to manually send out emails has been a lifesaver.

Avantages

The customization options are nearly endless.

The embeddable forms, that can trigger tags, which can trigger sequences such as email campaigns, have saved us hours of formerly manual work every day. The campaign builder is incredibly deep and robust, allowing for anything you can imagine.

The thought given to different ways to do nearly everything is great.

They have a /Tellus page and are responsive to suggestions. I recently mentioned on the that when adding a contact, the email field should automatically trim whitespace from each end, because when copying and pasting it often have an error. Within 2 weeks, that change had been implemented.

The import from CSV file options are very robust.

Lots of third party integrations, and a robust API. Very helpful community for questions with actual developers there.

Inconvénients

The search is a little clunky. It's great if you're searching name, phone number or email address, but to search anything else like custom fields requires going to a separate page and finding that field. Would be great if there was an option to "search all the things", or to add custom fields to the default search.

Not really their fault, but because we sell products in both Canada and the US in 2 different currencies, we're unable to use their ordering forms.

When you leave it idle, rather than timing out gracefully, you lose any unsaved info. I know that's more of a "my workflow, why the hell aren't you saving your work" issue, but it's still annoying.

Campaign builder doesn't work in Firefox, so I'm forced to use Chrome for that...

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Bob G.
Traduire avec Google Translate

I love Infusionsoft

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/08/2019
Provenance de l'avis : SoftwareAdvice

I have enjoyed using Infusionsoft for 4 years. It is a great value for what you get. Onboarding is costly but monthly fees are reasonable. Support is mostly provided by 3rd parties.

Avantages

Easy to use.
I can create Campaigns and email marketing
Does a great job of segmenting customers

Inconvénients

Search options are limited
Onboarding costs are high

Traduire avec Google Translate

Réponse de Keap

Bob,
Thank you so much for the high marks and your valuable feedback! So glad to hear the power of the product is beneficial to you and your business!

All the best,
Paige, Social Media Specialist at Keap

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Crystal Y.
Traduire avec Google Translate

Porsche of CRM's

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 18/05/2019
Provenance de l'avis : Capterra

They've been super supportive and helpful. Whenever I've had problems understanding anything, even when my mother passed on, they were very allowing and there for me. The people in chat and in customer support are always always patient, knowledgeable and friendly. I talk with them often! I can't say enough how helpful they are.

Avantages

I wish I knew how to use all of it. There's always a new function that it can do to save me time. Since I don't have a team, Keap is like my own secretary, streamlining functions.

Inconvénients

It takes so long to set up. The look of emails is very flat and uninteresting. Word processing in the individual letters I send out takes forever. It's definitely not a great place to write letters.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Andron O.
Traduire avec Google Translate

Powerful and flexible engine for a tech-savvy business

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 01/03/2019
Provenance de l'avis : GetApp

Infusionsoft by Keap (AKA the "classic Infusionsoft") has been on top of the small business automation marketplace for years, and for good reason. In the right hands, it's a perfect marriage of automation + CRM. Its strengths are best-in-class, and it is refreshingly light on gimmick features that claim to fulfill a business need without offering real capability. That said, there are some noteworthy holes in functionality.

Caveat: the power comes with a substantial learning curve, and you *do* need to learn the software well to use it effectively. Campaign builder has many quirks, there are multiple ways to accomplish any result, and the number of settings is astonishing. Infusionsoft's own (paid + mandatory) onboarding at the time we started using it was insufficient. Fortunately, its history means there are many good Certified Partners and tons of free blogs, videos, and other resources to guide your implementation.

I recommend having at least one person on your team who can take on the role of Infusionsoft expert and take responsibility for configuring, organizing, and maintaining the app. For a solopreneur whose time is better spent doing the business, or a small organization that's just beginning to figure out its digital processes, IS is likely to be too overpowered and cumbersome. (FWIW, we started with IS too early ourselves. We've grown into it and are now very happy, but the first couple years were frustrating.)

Avantages

The campaign builder is an unmatched canvas for automating almost any business process imaginable. It doesn't restrict you to a single workflow paradigm, so you have the freedom to design systems to match your business AND organize them how you want. I love the options of using tags, custom fields, notes, and API goals for storing data on the contact record, segmenting contacts, or automating based on that info/event. Plus, all of this feeds a reporting system that can track any aspect of a business's growth and health (with some configuration). The extensive API and HTTP post automation supercharge all of this with custom development or addon tools.

The new responsive email builder is extremely user-friendly, and has a nice assortment of premade templates, as well as letting you build a library of your own custom templates.

Lastly, the Infusionsoft community is deep and extremely knowledgeable. Practically any question you have, you can find an answer to. Infusionsoft's own support is solid and generally satisfactory, but the breadth of experience available from other users is an incredible resource.

Inconvénients

Over the past year, a lot of development resources were directed toward the creation of the new, entry-level Keap product, so Infusionsoft has gotten a bit dusty. Reportedly this has changed now that Keap is launched, and Infusionsoft development is once again getting its fair share of attention. This means, however, that there are a number of modern marketing functions that IS cannot handle natively. Examples are Facebook custom audience syncing, SMS messaging, website event tracking (unlike Drip, for instance, there is no JavaScript API that can be used to trigger automations inside IS as a result of a contact's activity on a webpage). Web forms and order forms are dated. Tracking online orders made through 3rd party shopping carts is complicated and frustrating. Reporting, though *immensely* capable, is hampered by the lack of built-in charts or graphs. Stripe is not natively supported as a payment processor.

At some point, it becomes essential to start using "satellite" helper tools, like PlusThis or MyFusionHelper, to address some of Infusionsoft's shortcomings, manage data more effectively, build graphic reports, or create custom automations. This adds to the baseline cost.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Leslie H.
Traduire avec Google Translate

Gave me my life back

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/01/2019
Provenance de l'avis : Capterra

It was worth all the time and effort it took to set up. I've generated over a million dollars as a stay at home mom of seven children thanks to Infusionsoft and the power of automation. Now I make good money while I tend to my family. I set my own hours. I love what I do. With my campaigns in place, I can build an email, send a broadcast, and watch the system do the rest while I go enjoy my life. Thank you!

Avantages

There are so many ways to engage my subscribers. I use what works for me. I know I'm not using all the features, but it's nice to know there is no limit to all the ways I can increase my revenue. I've just made it a practice to try a feature, fine tune it, and then integrate another feature... and my income grows. Super powerful! And because Infusionsoft has established itself so well in the marketplace, there are so many partner apps available across so many different kinds of platforms, which help me understand, reach, and serve my audience even better.

Inconvénients

I am not a fan of the new landing pages. I think they're supposed to be a friendlier interface but instead they feel more limiting.

I am also disappointed in the quality of tech support, especially chat. I can't fault the employees - I've spent thousands of hours in the software over the last 10 years, so most of the time it feels like I have to wait for them to catch up to what I know before I can finally get an answer to my question. Phone support is usually better.

I also wish I could go into my Email Builder (Previously Sent) and more quickly find an old email from which to build a new one. It takes too long to load the visual thumbnails, and the search option never works. It appears to only search previous emails whose thumbnails have already loaded. All the others seem to be ignored.

OH! My biggest peeve is with chat support. It's maddening how long it takes for the rep to get underway. "Hi, thank you for contacting Infusionsoft Support today. My name is ___. I hope you're doing well today." I don't have time to be chatty, so I go straight to the question. I wait for a reply, but then they greet me again. If I'm feeling patient I'll greet them back. If not, I'll ask the question again. I wait for a reply, and they tell me something like they'll do their best to assist me. I wait for an answer, and then they repeat my question and ask if that's right. PLEASE teach the rep to REFLECT the customer's chattiness. If I'm being brief, be brief. If I'm chatty, be chatty.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

9.0/10

Infusionsoft - Prix

À partir de
199,00 $US/mois
Types de licence
Essai gratuit
Abonnement
Rapport qualité-prix

Infusionsoft - Fonctionnalités

  • API
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Modèles personnalisables
  • Paiements électroniques
  • Rappels
  • Rapports et statistiques
  • Suivi des activités

  • Base de données de clients
  • Champs personnalisables
  • Données en temps réel
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Notifications automatiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Tableau de bord d'activités

Infusionsoft - FAQ

Voici quelques-unes des questions fréquentes sur Infusionsoft.

Q. Quels sont les types de licence disponibles pour Infusionsoft ?

Types de licences disponibles pour Infusionsoft :

À partir de: 199,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Infusionsoft ?

Nous n'avons pas d'informations sur les fonctionnalités de Infusionsoft.

Q. Qui utilise Infusionsoft ?

Utilisateurs habituels du logiciel Infusionsoft :

PME

Q. Dans quelles langues Infusionsoft est-il disponible ?

Langues dans lesquelles Infusionsoft est disponible :

arabe, néerlandais, anglais, français, allemand, hébreu, italien, japonais, portugais, espagnol, suédois

Q. Quels sont les types de licence disponibles pour Infusionsoft ?

Types de licences disponibles pour Infusionsoft:

Abonnement

Q. Infusionsoft prend-il en charge les appareils mobiles ?

Appareils pris en charge par Infusionsoft :

Android, iPhone, iPad

Q. Avec quelles applications Infusionsoft peut-il s'intégrer ?

Applications s'intégrant à Infusionsoft :

3CLogic, Bitium, Click2Mail, Direct Mail Manager, HappyFox, Help Scout, Instapage, Velocify, WebMerge, ion interactive

Q. Quelles sont les ressources d'aide disponibles pour Infusionsoft ?

Ressources d'aide disponibles pour Infusionsoft :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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