Keap
Logiciel de CRM, de ventes et de marketing pour les petites entreprises
4,1 /5 (1061 avis) Donnez votre avis !Keap - Présentation
Description du logiciel Keap
Infusionsoft fournit une solution de gestion de la relation client (CRM), de marketing automation, d'e-commerce et de paiement, ainsi qu'un site marchant d'applications, d'intégrations et de consultants stratégiques. En centralisant toutes les informations de contact au même endroit, le CRM d'Infusionsoft améliore l'efficacité des équipes commerciales. Infusionsoft élimine les activités commerciales redondantes et, grâce à des outils robustes de marketing et d'e-commerce, aide les petites entreprises à améliorer leurs ventes en automatisant le workflow des ventes et en accompagnant les prospects jusqu'à ce qu'ils soient prêts à acheter.
Infusionsoft intègre pleinement de puissants outils marketing qui aident les utilisateurs à communiquer avec les prospects par e-mail, sur les réseaux sociaux et via des canaux hors ligne pour nouer et conserver des relations. Et parce que les messages marketing sont liés aux CRM et aux données d'e-commerce, les entreprises peuvent créer des communications personnalisées pour augmenter les conversions.
Avec Infusionsoft, il n'est pas nécessaire d'utiliser des systèmes en ligne distincts pour les activités commerciales. Il comprend une gamme d'outils d'e-commerce nécessaires pour créer une vitrine ou des pages de commande, gérer la facturation et les encaissements, déclencher un suivi après l'achat, etc. L'outil d'e-commerce est également lié aux systèmes de gestion de la relation client existants, ce qui permet aux utilisateurs de créer facilement des messages et des offres ciblés. Avec Infusionsoft, les utilisateurs peuvent tirer parti de l'automatisation pour rechercher des pistes, déclencher des communications basées sur le comportement, rationaliser le workflow, gagner du temps et créer un système plus cohérent et plus opportun pour gérer les processus de vente et de marketing.
Être payé ne devrait pas être une source de stress - Infusionsoft Payments vise à simplifier les choses. La plupart des clients seront approuvés et capables d'accepter les cartes de crédit en quelques minutes. Infusionsoft Payments applique un faible taux fixe de 2,9 % + 0,30 dollar par transaction. Les fonds sont généralement disponibles sous 48 heures. Les entreprises ont même la possibilité de décider à quelle fréquence elles souhaitent que leurs fonds soient déposés.
Keap - Présentation
Prix
Types de licence
Keap - Fonctionnalités
Captures d'écran
Keap - Avis
Keap - Avis
Porsche of CRM's
They've been super supportive and helpful. Whenever I've had problems understanding anything, even when my mother passed on, they were very allowing and there for me. The people in chat and in customer support are always always patient, knowledgeable and friendly. I talk with them often! I can't say enough how helpful they are.
Well thought out and executed CRM
Having a central place for all of our information, and the ability to tag people automatically has saved lots of time and definitely increased or ability to connect with clients and sell.
Using the automated email campaigns and sequences to offer automated free trials as opposed to having to manually send out emails has been a lifesaver.
Don't know how I would do my business without it!
Infusionsoft literally runs all the backend functions of my business and even some of the front end operations. We use it for all our billing, our email marketing, tracking our progress with our clients, even some of our scheduling. I even keep finding new ways to integrate it into our business, it's fantastic.
Great for eCommerce... Unfortunately, our sites are not eCommerce
I love Infusionsoft
I have enjoyed using Infusionsoft for 4 years. It is a great value for what you get. Onboarding is costly but monthly fees are reasonable. Support is mostly provided by 3rd parties.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Porsche of CRM's
Avantages
I wish I knew how to use all of it. There's always a new function that it can do to save me time. Since I don't have a team, Keap is like my own secretary, streamlining functions.
Inconvénients
It takes so long to set up. The look of emails is very flat and uninteresting. Word processing in the individual letters I send out takes forever. It's definitely not a great place to write letters.
Well thought out and executed CRM
Having a central place for all of our information, and the ability to tag people automatically has saved lots of time and definitely increased or ability to connect with clients and sell.
Using the automated email campaigns and sequences to offer automated free trials as opposed to having to manually send out emails has been a lifesaver.
Avantages
The customization options are nearly endless.
The embeddable forms, that can trigger tags, which can trigger sequences such as email campaigns, have saved us hours of formerly manual work every day. The campaign builder is incredibly deep and robust, allowing for anything you can imagine.
The thought given to different ways to do nearly everything is great.
They have a /Tellus page and are responsive to suggestions. I recently mentioned on the that when adding a contact, the email field should automatically trim whitespace from each end, because when copying and pasting it often have an error. Within 2 weeks, that change had been implemented.
The import from CSV file options are very robust.
Lots of third party integrations, and a robust API. Very helpful community for questions with actual developers there.
Inconvénients
The search is a little clunky. It's great if you're searching name, phone number or email address, but to search anything else like custom fields requires going to a separate page and finding that field. Would be great if there was an option to "search all the things", or to add custom fields to the default search.
Not really their fault, but because we sell products in both Canada and the US in 2 different currencies, we're unable to use their ordering forms.
When you leave it idle, rather than timing out gracefully, you lose any unsaved info. I know that's more of a "my workflow, why the hell aren't you saving your work" issue, but it's still annoying.
Campaign builder doesn't work in Firefox, so I'm forced to use Chrome for that...
Don't know how I would do my business without it!
Infusionsoft literally runs all the backend functions of my business and even some of the front end operations. We use it for all our billing, our email marketing, tracking our progress with our clients, even some of our scheduling. I even keep finding new ways to integrate it into our business, it's fantastic.
Avantages
I love it's flexibility and ability to automate processes that used to take up a lot of my time. It integrates with loads of other softwares, so I can literally use it to run almost my whole business.
Inconvénients
The biggest con of the software version that I use is that it's so flexible that it can be confusing to operate, this is why I think it's so great that they have now released a simplified version that can work for almost anyone.
Great for eCommerce... Unfortunately, our sites are not eCommerce
Avantages
InfusionSoft was great at first and exciting to learn the platform and start building campaigns. The campaign builder is by far the best part as it is very easy to understand and super easy to visualize your campaign the way it maps out. The elements, processes, communications, etc. are all on a grid map with arrows connecting and directing contacts where to go based on criteria, tags, and triggers you define and set. Once your developers connect everything you need, it is fun to create campaigns.
Inconvénients
Two problems: the CRM is subpar and some integration connections are not ideal. In terms of CRM, there are a lot of preloaded fields as you could expect. The problem is that if there are fields you do not need or use for your business, you're stuck looking at them no matter what. You can create and add up to 100 new custom fields and define the type of field they are, but you cannot remove or even hide existing fields or tabs. Also, we used ScheduleOnce to connect to schedule leads who interacted with our site by filling out a form. Sometimes ScheduleOnce would update their system and cause problems with InfusionSoft and vice versa. Support from IS was quick to address and fix this when it was on their end though.
I love Infusionsoft
I have enjoyed using Infusionsoft for 4 years. It is a great value for what you get. Onboarding is costly but monthly fees are reasonable. Support is mostly provided by 3rd parties.
Avantages
Easy to use.
I can create Campaigns and email marketing
Does a great job of segmenting customers
Inconvénients
Search options are limited
Onboarding costs are high
Réponse de Keap
Bob,
Thank you so much for the high marks and your valuable feedback! So glad to hear the power of the product is beneficial to you and your business!
All the best,
Paige, Social Media Specialist at Keap
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Keap - Prix
Keap - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Keap - Fonctionnalités
Keap - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
Keap - FAQ
Keap - FAQ
Voici quelques-unes des questions fréquentes sur Keap.
Q. Quels sont les types de licence disponibles pour Keap ?
Types de licences disponibles pour Keap :
À partir de: 79,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Keap ?
Nous n'avons pas d'informations sur les fonctionnalités de Keap.
Q. Qui utilise Keap ?
Utilisateurs habituels du logiciel Keap :
PME
Q. Dans quelles langues Keap est-il disponible ?
Langues dans lesquelles Keap est disponible :
arabe, néerlandais, anglais, français, allemand, hébreu, italien, japonais, portugais, espagnol, suédois
Q. Quels sont les types de licence disponibles pour Keap ?
Types de licences disponibles pour Keap:
Abonnement
Q. Keap prend-il en charge les appareils mobiles ?
Appareils pris en charge par Keap :
Android, iPhone, iPad
Q. Avec quelles applications Keap peut-il s'intégrer ?
Applications s'intégrant à Keap :
3CLogic, Bitium, Click2Mail, Direct Mail Manager, HappyFox, Help Scout, Instapage, Velocify, WebMerge, ion interactive
Q. Quelles sont les ressources d'aide disponibles pour Keap ?
Ressources d'aide disponibles pour Keap :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
They've been super supportive and helpful. Whenever I've had problems understanding anything, even when my mother passed on, they were very allowing and there for me. The people in chat and in customer support are always always patient, knowledgeable and friendly. I talk with them often! I can't say enough how helpful they are.