When I Work

When I Work

Planification du personnel, gestion du temps, communication et gestion des absences

4,5/5 (803 avis)

When I Work - Présentation

Description du logiciel When I Work

Utilisez When I Work pour planifier vos tâches et communiquer avec vos employés en toute simplicité. Les fonctionnalités de la solution comprennent l'envoi du planning au personnel sous forme de message texte. La messagerie texte bidirectionnelle permet aux employés d'accepter des quarts de travail ouverts et de demander leur planning par SMS. Activez le service Attendance et laissez vos employés utiliser l'horloge mobile pour pointer à partir de leur smartphone ou configurez un iPad en tant que terminal. Repérez facilement là où vos employés pointent et, après avoir examiné leurs feuilles de temps, finalisez-les d'un simple clic.

When I Work est un outil conçu pour les propriétaires de petites entreprises, les gestionnaires des opérations, les responsables des ressources humaines ou toute personne gérant des plannings horaires.

When I Work - Présentation

Prix

À partir de
1,50 $US/mois

Types de licence

Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

When I Work - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Australie, Canada, Europe, Royaume-Uni, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour When I Work : Business owners spend way too much time on employee scheduling because they’re stuck using programs like Excel, or even worse— a pencil and paper. Employee scheduling software can help you build your schedule for the week in as little as 15 minutes.
Capture d'écran pour When I Work : Business owners spend way too much time on employee scheduling because they’re stuck using programs like Excel, or even worse— a pencil and paper. Employee scheduling software can help you build your schedule for the week in as little as 15 minutes. Capture d'écran pour When I Work : Your business goes beyond your desk. So should your employee scheduling software. Employee scheduling apps for iPhone and Android help you and your employees manage the schedule while on the go. Capture d'écran pour When I Work : Fine tune the schedule while on-the-go. Schedule shifts, notify staff and simplify scheduling. Capture d'écran pour When I Work : Create next weeks schedule in minutes! Capture d'écran pour When I Work : Communication between managers and employees doesn’t need to be messy or difficult. Team Messaging from When I Work helps you ensure that everyone on your team is in lockstep at all times, no matter where they are. Capture d'écran pour When I Work : Staff acknowledge their shifts to let managers know they've been seen Capture d'écran pour When I Work : Employee hourly pay rates can be added and edited Capture d'écran pour When I Work : We currently offer seamless integrations with these platforms. Capture d'écran pour When I Work : Staff can clock in, make time-off requests, update their availability and chat with coworkers all from their mobile phone! Capture d'écran pour When I Work : Schedule Staff from your iPhone, Android phone for desktop

When I Work - Avis

When I Work - Avis

Note globale
4,5
/
5
Excellent
505

Très bien
221

Moyen
52

Médiocre
16

Mauvais
9

Rapport qualité-prix
4,5
Fonctionnalités
4,3
Simplicité d'utilisation
4,5
Support client
4,5
90% des utilisateurs recommandent cette application
Trish C.

Great software for teams of all sizes

I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.


Traduire avec Google Translate
Sarah C.

Takes the work out of scheduling

We have been incredibly happy with the program. We went from spending 8-10 hours scheduling each month to 1-2


Traduire avec Google Translate
Rachel J.

Easiest Software to Make Schedules


Traduire avec Google Translate
Utilisateur vérifié

Deceptive billing practices

The software is okay. The program usually does what it should when it is not glitching. After 3+ years of using this product, it came to my attention that we were being overcharged every month. When I contacted customer service, they were unwilling to offer any solution, rather than explaining their confusing billing style. Not even a credit of any sort. The software sells you "user spots" in increments of ten. For a smaller business, there is a big difference between 10 and 20. So, if you have 11 employees, you need to pay for 20. How does that make sense? Even when we had less than 10 employees, we were being charged for 20. Please explain to me how that is not stealing? Their whole system is very confusing. I will be moving on to a new system because I am not satisfied with the customer service I received.


Traduire avec Google Translate
Erin M.

Scheduling made simple

Overall we have loved using When I Work. It makes scheduling seamless and reduces the amount of time we spend on employee schedules. We also really love the reminders and text alerts as it makes it easy to communicate with our team quickly when things change.


Traduire avec Google Translate
Trish C.
Secteur d'activité: Vétérinaire
Taille de l'entreprise: 2-10 employés
Traduire en français

Great software for teams of all sizes

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 25/07/2019
Provenance de l'avis : Capterra

I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.

Avantages

- Shift templates, makes scheduling a lot easier
- The ability to copy and paste any shift, even faster than clicking and choosing
- Simple to add and remove employees
- App is fairly easy to use
- Time clock is awesome, easy to use

Inconvénients

- Looking at the full staff schedule on a particular day can be tedious.
- For those making schedules, it's so much easier to do on a computer
- In order to have a printed schedule, it downloads the PDF which you then have to print. I wish this printed right off the website.

Traduire en français

Réponse de When I Work

Hi Trish,

Thank you for taking the time to review When I Work, and your feedback is appreciated! We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work!

Best,
Amanda

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Sarah C.
Secteur d'activité: Vins et spiritueux
Taille de l'entreprise: 201-500 employés
Traduire en français

Takes the work out of scheduling

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 18/11/2019
Provenance de l'avis : Capterra

We have been incredibly happy with the program. We went from spending 8-10 hours scheduling each month to 1-2

Avantages

It is incredibly easy for both the employee to enter their availability and the manager to appropriately schedule. We love that we cant schedule somebody if they mark themselves unavailable, avoids confusion and holds the employee accountable

Inconvénients

The inability to attach files to an email

Traduire en français

Réponse de When I Work

Hi Sarah,

Anna here from When I Work Customer Care. Thank you for taking a minute to leave us a review! I definitely understand how the ability to attach a file to a group email could improve When I Work. We have just released a new feature called Document Storage that your team may be interested in. I've linked an article that outlines the feature below.

https://help.wheniwork.com/articles/document-storage-release-notes/

Thanks again for leaving us a review. We're happy to hear that When I Work is saving you time and preventing confusion. If you have any questions or concerns, please let us know at https://help.wheniwork.com/submit-a-ticket/.

Have a great day,
Anna

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Rachel J.
Secteur d'activité: Films et cinéma
Taille de l'entreprise: 2-10 employés
Traduire en français

Easiest Software to Make Schedules

Logiciel utilisé Autre pendant plus d'un an
Publié le 03/05/2020
Provenance de l'avis : Capterra

Avantages

I used quite a bit of scheduler software in the past. I'm really skilled at using Kronos for 100+ employees but on a smaller scale with my small business I love the functionality of "When I Work". It works on all platforms and notifies my employees when they are scheduled or if things get shifted around. Love that it also has a picture display of each employee. It these little touches that keep me coming back from more. Love it!

Inconvénients

To be honest, with the ease of use and easy access of the user interface, I have no complaints about this app and would recommend it to any small business owner out there. I will continue to use this long term for my business.

Traduire en français

Réponse de When I Work

Hi Rachel -

Thank you so much for taking the time to share such a lovely review with us!

We're thrilled to hear features like shift reminders and schedule notifications are so helpful for both you and your employees.

Again, thank you so much for the lovely review!

Kindly,
Adrianne

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Secteur d'activité: Gestion de l'enseignement
Taille de l'entreprise: 2-10 employés
Traduire en français

Deceptive billing practices

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 17/02/2020
Provenance de l'avis : Capterra

The software is okay. The program usually does what it should when it is not glitching. After 3+ years of using this product, it came to my attention that we were being overcharged every month. When I contacted customer service, they were unwilling to offer any solution, rather than explaining their confusing billing style. Not even a credit of any sort. The software sells you "user spots" in increments of ten. For a smaller business, there is a big difference between 10 and 20. So, if you have 11 employees, you need to pay for 20. How does that make sense? Even when we had less than 10 employees, we were being charged for 20. Please explain to me how that is not stealing? Their whole system is very confusing. I will be moving on to a new system because I am not satisfied with the customer service I received.

Avantages

It does what it is supposed to - enables us to schedule employees, notify them of their shifts, sends us a text when someone did not clock in or out.

Inconvénients

Their billing practices are very deceptive and not user friendly. They sell you "user spots" in increments of 10. It is very confusing how to downgrade but very easy to upgrade. I urge every customer who uses this program to check their billing to see what they are being charged for. Customer service is not helpful and seems like they are not interested in providing good customer service.

Traduire en français

Réponse de When I Work

Hello -

Thanks for taking a moment to share some feedback with us.

I'm glad to hear that the software was meeting your needs for your workplace.

I'm sorry for any confusion around our billing processes. Billing is based on spots purchased, not necessarily spots in use. I can see how that may have been confusing, I'm sorry about that. User spots are offered in increments of 10. Allowing the option to select a quantity of 10 is a way to fit many different businesses needs. We've found that offering increments of 10 spots ensures plenty of room for growth before needing to make any billing changes again.

I can see how having a lower increment may be helpful and really appreciate you taking the time to share this feedback.

If you have any additional questions or would like to discuss this further, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/

Kindly,
Adrianne

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 2.0/10

Erin M.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 13-50 employés
Traduire en français

Scheduling made simple

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 16/03/2020
Provenance de l'avis : Capterra

Overall we have loved using When I Work. It makes scheduling seamless and reduces the amount of time we spend on employee schedules. We also really love the reminders and text alerts as it makes it easy to communicate with our team quickly when things change.

Avantages

When I Work is so easy to use, it is simple to add employees, great for creating shift templates and the chat features and shift drop applications make changing the schedule simple for employees. As a manager these features are awesome as they reduce the amount of time that I spend re-working the schedule.

Inconvénients

The only challenge we have faced is that we don't have access to the task list as we don't pay for this version of the application. We would love to try it out to see if it is a good value add for us.

Traduire en français

Réponse de When I Work

Hi Erin -

Thank you so much for taking the time to give us such a lovely review!

I'm so happy to hear features we offer like Shift Swaps & Drops and WorkChat have been so useful for you. It's awesome to hear that scheduling has gotten easier as well!

We'd be happy to discuss our Tasks feature and see what options are available for you. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist!

Again, thanks so much for this lovely review!

Kindly,
Adrianne

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8,7/10
Basé sur 803 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

When I Work - Prix

When I Work - Prix

À partir de
1,50 $US/mois
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,5/5
Basé sur 803 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

When I Work - Fonctionnalités

When I Work - Fonctionnalités

API
Base de données des employés
Gestion des employés
Gestion des performances
Gestion du recrutement
Importation et exportation de données
Intégration de tiers
Intégration des collaborateurs
Notifications automatiques
Portail des employés
Portail employés
Portail libre-service
Rappels
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Suivi des candidatures
Tableau de bord d'activités
Fonctionnalités
4,3/5
Basé sur 803 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

When I Work - FAQ

When I Work - FAQ

Voici quelques-unes des questions fréquentes sur When I Work.

Q. Quels sont les types de licence disponibles pour When I Work ?

Types de licences disponibles pour When I Work :

À partir de: 1,50 $US/mois

Type de licence: Gratuit, Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel When I Work ?

Nous n'avons pas d'informations sur les fonctionnalités de When I Work.

Q. Qui utilise When I Work ?

Utilisateurs habituels du logiciel When I Work :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, Administration publique, PME

Q. Dans quelles langues When I Work est-il disponible ?

Langues dans lesquelles When I Work est disponible :

anglais

Q. Quels sont les types de licence disponibles pour When I Work ?

Types de licences disponibles pour When I Work:

Gratuit, Abonnement

Q. When I Work prend-il en charge les appareils mobiles ?

Appareils pris en charge par When I Work :

Android, iPhone, iPad

Q. Avec quelles applications When I Work peut-il s'intégrer ?

Applications s'intégrant à When I Work :

9 Spokes, Fulcrum, Grow, Gusto, HRx, OnPay, People, QuickBooks Online, Rippling, StaffingNation

Q. Quelles sont les ressources d'aide disponibles pour When I Work ?

Ressources d'aide disponibles pour When I Work :

FAQ, Base de connaissances, Support en ligne, Tutoriels vidéo