When I Work
Planification du personnel, gestion du temps, communication et gestion des absences
4,5/5 (803 avis)When I Work - Présentation
Description du logiciel When I Work
Utilisez When I Work pour planifier vos tâches et communiquer avec vos employés en toute simplicité. Les fonctionnalités de la solution comprennent l'envoi du planning au personnel sous forme de message texte. La messagerie texte bidirectionnelle permet aux employés d'accepter des quarts de travail ouverts et de demander leur planning par SMS. Activez le service Attendance et laissez vos employés utiliser l'horloge mobile pour pointer à partir de leur smartphone ou configurez un iPad en tant que terminal. Repérez facilement là où vos employés pointent et, après avoir examiné leurs feuilles de temps, finalisez-les d'un simple clic.
When I Work est un outil conçu pour les propriétaires de petites entreprises, les gestionnaires des opérations, les responsables des ressources humaines ou toute personne gérant des plannings horaires.
When I Work - Présentation
Prix
Types de licence
When I Work - Fonctionnalités
Captures d'écran
When I Work - Avis
When I Work - Avis
Great software for teams of all sizes
I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.
Takes the work out of scheduling
We have been incredibly happy with the program. We went from spending 8-10 hours scheduling each month to 1-2
Easiest Software to Make Schedules
Deceptive billing practices
The software is okay. The program usually does what it should when it is not glitching. After 3+ years of using this product, it came to my attention that we were being overcharged every month. When I contacted customer service, they were unwilling to offer any solution, rather than explaining their confusing billing style. Not even a credit of any sort. The software sells you "user spots" in increments of ten. For a smaller business, there is a big difference between 10 and 20. So, if you have 11 employees, you need to pay for 20. How does that make sense? Even when we had less than 10 employees, we were being charged for 20. Please explain to me how that is not stealing? Their whole system is very confusing. I will be moving on to a new system because I am not satisfied with the customer service I received.
Scheduling made simple
Overall we have loved using When I Work. It makes scheduling seamless and reduces the amount of time we spend on employee schedules. We also really love the reminders and text alerts as it makes it easy to communicate with our team quickly when things change.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Great software for teams of all sizes
Avantages
- Shift templates, makes scheduling a lot easier
- The ability to copy and paste any shift, even faster than clicking and choosing
- Simple to add and remove employees
- App is fairly easy to use
- Time clock is awesome, easy to use
Inconvénients
- Looking at the full staff schedule on a particular day can be tedious.
- For those making schedules, it's so much easier to do on a computer
- In order to have a printed schedule, it downloads the PDF which you then have to print. I wish this printed right off the website.
Réponse de When I Work
Hi Trish,
Thank you for taking the time to review When I Work, and your feedback is appreciated! We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work!
Best,
Amanda
Takes the work out of scheduling
We have been incredibly happy with the program. We went from spending 8-10 hours scheduling each month to 1-2
Avantages
It is incredibly easy for both the employee to enter their availability and the manager to appropriately schedule. We love that we cant schedule somebody if they mark themselves unavailable, avoids confusion and holds the employee accountable
Inconvénients
The inability to attach files to an email
Réponse de When I Work
Hi Sarah,
Anna here from When I Work Customer Care. Thank you for taking a minute to leave us a review! I definitely understand how the ability to attach a file to a group email could improve When I Work. We have just released a new feature called Document Storage that your team may be interested in. I've linked an article that outlines the feature below.
https://help.wheniwork.com/articles/document-storage-release-notes/
Thanks again for leaving us a review. We're happy to hear that When I Work is saving you time and preventing confusion. If you have any questions or concerns, please let us know at https://help.wheniwork.com/submit-a-ticket/.
Have a great day,
Anna
Easiest Software to Make Schedules
Avantages
I used quite a bit of scheduler software in the past. I'm really skilled at using Kronos for 100+ employees but on a smaller scale with my small business I love the functionality of "When I Work". It works on all platforms and notifies my employees when they are scheduled or if things get shifted around. Love that it also has a picture display of each employee. It these little touches that keep me coming back from more. Love it!
Inconvénients
To be honest, with the ease of use and easy access of the user interface, I have no complaints about this app and would recommend it to any small business owner out there. I will continue to use this long term for my business.
Réponse de When I Work
Hi Rachel -
Thank you so much for taking the time to share such a lovely review with us!
We're thrilled to hear features like shift reminders and schedule notifications are so helpful for both you and your employees.
Again, thank you so much for the lovely review!
Kindly,
Adrianne
Deceptive billing practices
The software is okay. The program usually does what it should when it is not glitching. After 3+ years of using this product, it came to my attention that we were being overcharged every month. When I contacted customer service, they were unwilling to offer any solution, rather than explaining their confusing billing style. Not even a credit of any sort. The software sells you "user spots" in increments of ten. For a smaller business, there is a big difference between 10 and 20. So, if you have 11 employees, you need to pay for 20. How does that make sense? Even when we had less than 10 employees, we were being charged for 20. Please explain to me how that is not stealing? Their whole system is very confusing. I will be moving on to a new system because I am not satisfied with the customer service I received.
Avantages
It does what it is supposed to - enables us to schedule employees, notify them of their shifts, sends us a text when someone did not clock in or out.
Inconvénients
Their billing practices are very deceptive and not user friendly. They sell you "user spots" in increments of 10. It is very confusing how to downgrade but very easy to upgrade. I urge every customer who uses this program to check their billing to see what they are being charged for. Customer service is not helpful and seems like they are not interested in providing good customer service.
Réponse de When I Work
Hello -
Thanks for taking a moment to share some feedback with us.
I'm glad to hear that the software was meeting your needs for your workplace.
I'm sorry for any confusion around our billing processes. Billing is based on spots purchased, not necessarily spots in use. I can see how that may have been confusing, I'm sorry about that. User spots are offered in increments of 10. Allowing the option to select a quantity of 10 is a way to fit many different businesses needs. We've found that offering increments of 10 spots ensures plenty of room for growth before needing to make any billing changes again.
I can see how having a lower increment may be helpful and really appreciate you taking the time to share this feedback.
If you have any additional questions or would like to discuss this further, feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/
Kindly,
Adrianne
Scheduling made simple
Overall we have loved using When I Work. It makes scheduling seamless and reduces the amount of time we spend on employee schedules. We also really love the reminders and text alerts as it makes it easy to communicate with our team quickly when things change.
Avantages
When I Work is so easy to use, it is simple to add employees, great for creating shift templates and the chat features and shift drop applications make changing the schedule simple for employees. As a manager these features are awesome as they reduce the amount of time that I spend re-working the schedule.
Inconvénients
The only challenge we have faced is that we don't have access to the task list as we don't pay for this version of the application. We would love to try it out to see if it is a good value add for us.
Réponse de When I Work
Hi Erin -
Thank you so much for taking the time to give us such a lovely review!
I'm so happy to hear features we offer like Shift Swaps & Drops and WorkChat have been so useful for you. It's awesome to hear that scheduling has gotten easier as well!
We'd be happy to discuss our Tasks feature and see what options are available for you. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist!
Again, thanks so much for this lovely review!
Kindly,
Adrianne
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
When I Work - Prix
When I Work - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
When I Work - Fonctionnalités
When I Work - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
When I Work - FAQ
When I Work - FAQ
Voici quelques-unes des questions fréquentes sur When I Work.
Q. Quels sont les types de licence disponibles pour When I Work ?
Types de licences disponibles pour When I Work :
À partir de: 1,50 $US/mois
Type de licence: Gratuit, Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel When I Work ?
Nous n'avons pas d'informations sur les fonctionnalités de When I Work.
Q. Qui utilise When I Work ?
Utilisateurs habituels du logiciel When I Work :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, Administration publique, PME
Q. Dans quelles langues When I Work est-il disponible ?
Langues dans lesquelles When I Work est disponible :
anglais
Q. Quels sont les types de licence disponibles pour When I Work ?
Types de licences disponibles pour When I Work:
Gratuit, Abonnement
Q. When I Work prend-il en charge les appareils mobiles ?
Appareils pris en charge par When I Work :
Android, iPhone, iPad
Q. Avec quelles applications When I Work peut-il s'intégrer ?
Applications s'intégrant à When I Work :
9 Spokes, Fulcrum, Grow, Gusto, HRx, OnPay, People, QuickBooks Online, Rippling, StaffingNation
Q. Quelles sont les ressources d'aide disponibles pour When I Work ?
Ressources d'aide disponibles pour When I Work :
FAQ, Base de connaissances, Support en ligne, Tutoriels vidéo
I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.