DocuWare

DocuWare

Cloud-based & on-premise document management

4.6/5 (36 avis)

DocuWare - Présentation

DocuWare is a document management system for transferring paper-based and digital assets into collective quantifiable resources. Emails, invoices, contracts and other business documents can be brought together and unified into a cohesive information resource, eliminating the overheads associated with paper filing. Reduce financial and logistical costs in physical storage plus the staffing required administering documentation archival and retrieval, while improving compliance. DocuWare promises such advantages while centralizing critical documents to protect them from loss, corruption or insecure unauthorized access.

As a platform service, DocuWare also provides start-to-finish guidance via a document management roadmap rich in training support. This includes integration into existing application environments including ERP, CRM and email platforms – minimizing operations disruption. Intelligent Indexing technology also aids employees by automatically indexing and storing documents, learning the best filing methods for company processes while ensuring assets are rapidly retrievable. The web-based DocuWare Cloud delivers these features online without any local installation, enabling 24/7 secure access across four flexible plans.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Europe, Amérique latine, Afrique et Moyen-Orient, États-Unis

Langues

anglais, français, allemand, italien, portugais, espagnol

DocuWare - Avis

Note globale
4.6/5
97% d'avis positifs
25
Excellent
10
Très bien
0
Moyen
0
Médiocre
1
Horrible
Traduire avec Google Translate

The Best Tool for Electronic Document Management

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 11/10/2017
Provenance de l'avis

Avantages

I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features.

Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without a lot of unnecessary information, after only what the user needs to filter and find their documents.

Importing documents into DocuWare is another fantastic thing, you can do this by simply printing the document through the DocuWare printer, a supplement that sends the document directly to the user's default tray, or to a certain tray if rules are created for it. You can also import documents into DocuWare simply by placing them in a certain pre-defined folder, which is monitored by the system and automatically imports as soon as a document is placed there. There is also the possibility of using scanners to scan physical documents, as you can also manually import the documents already scanned into DocuWare.

Inconvénients

Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Investing in DocuWare was a good decision. It provides affordable value to our organization.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/06/2017
Provenance de l'avis : Capterra

Efficiency, cross-department training and use, ability to archive documents we're required to maintain and reduce storage, ability to limit access to specific documents.

Avantages

One of the big reasons our DocuWare roll out was such a success was because our IT vendor worked with us to develop a training and implementation `ramp-up approach that allowed us to continually roll out the solution to our departments. DocuWare has saved us weeks of time, in terms of finding needed information.
We like that DocuWare is very customizable in how we are able to store documents. We also like that it provides a shared vault that everyone can pull from, ensuring consistency in document use.

Inconvénients

We feel DocuWare. although we like the product, is not particularly intuitive. Users need a good training to get full use from the program.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

DocuWare has leapfrogged the competition

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 15/08/2018
Provenance de l'avis : Capterra

We have use DocuWare for our order processing and accounts payable for nearly 10 years. Over that time, DocuWare has evolved to keep pace with our business and has exceeded our expectations.

Avantages

DocuWare has become the most feature-rich, combined document management and intelligent data capture solution available today. Affordably priced and fully customization. The preconfigured Kinetic solutions for invoice processing and employee management allow users to get up and running in a matter of days.

Inconvénients

The cloud based offering needs to provide concurrent user licenses.

Réponse de DocuWare

Thank you so much for taking the time to review DocuWare. We appreciate hearing from a long-time customer. We designed our cloud licensing model to meet a broad range of customer needs. We will take your feedback into consideration. You can reach out to us with further suggestions at customer.feedback@docuware.com.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Local support is excellent. They go above and beyond. DocuWare is very end-user friendly.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/05/2017
Provenance de l'avis : Capterra

Document management is a breeze.

Avantages

End-users typically have no trouble using the software and pick it up intuitively. Adding documents to the repository and retrieving them after is a breeze.

Inconvénients

As an administrator, I find the management interface to be convoluted and difficult. So convoluted, in fact, that if you don't work with the interface on a very frequent basis you will find yourself struggling to perform most configuration changes. Knowing where to change something -- even which interface to use to change something -- is difficult. Why is there an administration area that is not web-based, and then workflow management is web-based, etc.? All management functions should be in a common interface, with a common look and feel. That's simply not the case here.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Traduire avec Google Translate

Docuware

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 27/09/2018
Provenance de l'avis : Capterra

I like having the access to all of our orders at my fingertips. I wish more coworkers used this, instead of picking up the phone or emailing me for information. They can find it all in this online filing cabinet called Docuware.

Avantages

We use Docuware as our online filing cabinet. Anything you need to know about an order, you can find in Docuware (as long as it is scanned in and updated accordingly).

Inconvénients

Sometimes items are not uploaded in a timely fashion and/or not linked to the packet.

Réponse de DocuWare

Thank you so much for taking the time to write the review. Experiencing slow upload speeds is not typical. We want to better understand your issues so that we can offer the appropriate assistance. Please reach out to us at customer.feedback@docuware.com. We would appreciate the opportunity to work with you to improve your experience with our solution.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

9.0/10

DocuWare - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Contact DocuWare for full details of flexible storage and user package options across the following plans:

Trial: 250 MB storage, unlimited users
Flex: 20 GB storage, 4 users
Professional: 50 GB storage, 15 users
Enterprise: 100 GB, 40 users

DocuWare - Fonctionnalités

  • Contrôle d'accès
  • Fonctionnalité de recherche
  • Gestion des autorisations
  • Gestion des fichiers
  • Outils de collaboration
  • Stockage de documents
  • Sécurité SSL

  • API
  • Chat
  • Commentaires
  • Espace de travail collaboratif
  • Gestion de la communication
  • Interface glisser-déposer
  • Intégration de tiers
  • Messagerie instantanée
  • Notifications automatiques
  • Projections
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur DocuWare

DocuWare - Principales fonctionnalités

  • Archiving & retention
  • Authorized access controls
  • Barcode scanning
  • Centralized electronic storage of paper & digital documents
  • Collaboration tools
  • Compliance management
  • Document data stored encrypted
  • Document distribution
  • Document management
  • Dynamic workflow
  • Electronic signature capture
  • Employee management
  • File management
  • Forms management
  • HIPAA compliance
  • Indexing
  • Integrates with existing CRM systems
  • Integrates with existing ERP systems
  • Integrates with existing email applications
  • Intelligent Indexing technology
  • Invoice processing
  • Permission management
  • Role-based permissions
  • Search functionality
  • Task management
  • Vendor management
  • Version management
  • Workflow management

Avantages

  • DocuWare document management digitizes important business papers alongside the secure automatic archive of existing digital assets, deployable online or on-premise.
  • DocuWare Cloud is available in scalable packages offering storage from 20-250 GB, unlimited users with full feature sets and Intelligent Indexing included.
  • A Document Management Roadmap provides training and support options for understanding how best to deploy DocuWare within established business workflows.
  • The platform can be seamlessly integrated alongside pre-existing email, Customer Relationship Management and Enterprise Resource Planning applications.
  • Hosted in the US and EU, DocuWare Cloud complies with strict data protection and ISO27001 certification, with documents stored fully encrypted.
  • DocuWare - FAQ

    Voici quelques-unes des questions fréquentes sur DocuWare.

    Q. Quels sont les types de licence disponibles pour DocuWare ?

    Types de licences disponibles pour DocuWare :

    Type de licence: Abonnement

    version d'essai gratuite: Disponible

    Contact DocuWare for full details of flexible storage and user package options across the following plans:

    Trial: 250 MB storage, unlimited users
    Flex: 20 GB storage, 4 users
    Professional: 50 GB storage, 15 users
    Enterprise: 100 GB, 40 users

    Q. Quelles sont les principales fonctionnalités du logiciel DocuWare ?

    Fonctionnalités du logiciel DocuWare :

    • Archiving & retention
    • Authorized access controls
    • Barcode scanning
    • Centralized electronic storage of paper & digital documents
    • Collaboration tools
    • Compliance management
    • Document data stored encrypted
    • Document distribution
    • Document management
    • Dynamic workflow
    • Electronic signature capture
    • Employee management
    • File management
    • Forms management
    • HIPAA compliance
    • Indexing
    • Integrates with existing CRM systems
    • Integrates with existing ERP systems
    • Integrates with existing email applications
    • Intelligent Indexing technology
    • Invoice processing
    • Permission management
    • Role-based permissions
    • Search functionality
    • Task management
    • Vendor management
    • Version management
    • Workflow management

    Q. Qui utilise DocuWare ?

    Utilisateurs habituels du logiciel DocuWare :

    Grandes entreprises, Entreprises de taille moyenne

    Q. Dans quelles langues DocuWare est-il disponible ?

    Langues dans lesquelles DocuWare est disponible :

    anglais, français, allemand, italien, portugais, espagnol

    Q. Quels sont les types de licence disponibles pour DocuWare ?

    Types de licences disponibles pour DocuWare:

    Abonnement

    Q. DocuWare prend-il en charge les appareils mobiles ?

    Appareils pris en charge par DocuWare :

    Android, iPhone

    Q. Avec quelles applications DocuWare peut-il s'intégrer ?

    Applications s'intégrant à DocuWare :

    Forms InMotion, Microsoft Outlook, QuickBooks, SAP Business Objects, SAP HANA Cloud Platform, SharePoint

    Q. Quelles sont les ressources d'aide disponibles pour DocuWare ?

    Ressources d'aide disponibles pour DocuWare :

    FAQ, Base de connaissances, Support en ligne, Support téléphonique