--- description: NiCE CXone : qu'en pensent les utilisateurs ? Lisez les avis sur NiCE CXone, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: NiCE CXone - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [NiCE CXone](/software/8391/incontact-call-center-software) # NiCE CXone Canonical: https://www.getapp.fr/software/8391/incontact-call-center-software Page : 1/25\ Suivant: [Page suivante](https://www.getapp.fr/software/8391/incontact-call-center-software?page=2) > Le logiciel de call center cloud de NICE inContact permet un meilleur service client avec distribution automatique des appels (ACD), réponse vocale interactive (SVI), routage basé sur les compétences, reconnaissance vocale, mélange des appels entrants/sortants, gestion des effectifs (WFM), optimisation des effectifs (WFO) et le seul numéroteur sans pause sur le marché. Ils s'intègrent également aux principaux CRM tels que Salesforce pour simplifier l'expérience des agents. NICE inContact met à votre disposition des outils ACD, SVI et WFO avancés pour vous aider à créer une expérience de call center personnalisée. Choisissez parmi un certain nombre de solutions correspondant aux objectifs commerciaux ou au rôle de votre entreprise, notamment le logiciel de Numérotation prédictive mixte, le logiciel PBX Cloud et le logiciel Speech Analytics. Rassemblez vos clients à partir de sources de communication multicanaux – tels que les médias sociaux, le chat, les SMS, le téléphone et les e-mails. Placez-les dans une file d'attente unifiée avant que le routage basé sur les compétences dirige automatiquement l'appel vers l'agent le plus approprié. > > Conclusion : 582 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 582 Avis | | Simplicité d’utilisation | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: NiCE ## Contexte commercial - **Prix à partir de**: 110,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 51–200, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site) - **Langues**: allemand, anglais, arabe, bulgare, chinois, chinois traditionnel, coréen, croate, danois, espagnol, français, grec, indonésien, italien, japonais, norvégien, néerlandais, polonais, portugais, roumain, russe, suédois, tchèque, thaï - **Pays disponibles**: Afrique du Sud, Allemagne, Anguilla, Arabie saoudite, Argentine, Australie, Autriche, Bahamas, Bahreïn, Bangladesh, Barbade, Belgique, Bermudes, Biélorussie, Bolivie, Brunei, Brésil, Bulgarie, Cambodge, Canada et 89 de plus ## Fonctionnalités - AI Copilot - API - Actions découlant d'un événement - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Analyse de reconnaissance vocale - Analyse du service client - Archivage et rétention - Assignation de demandes - Automate d'appel - Automatic Outbound Dialer - Autoresponders - Base de données de clients - Base de données de contacts - Base de données des employés - Budgétisation et prévision - CRM - CTI (couplage téléphonie informatique) - Cartographie du parcours client ## Intégrations (36 au total) - AnswerDash - Applango - Atos Suite - Bullhorn - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer - Lightico ... et 21 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels de gestion du personnel](https://www.getapp.fr/directory/267/workforce-management/software) - [Logiciels de centre d'appel](https://www.getapp.fr/directory/275/call-center/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.getapp.fr/directory/289/ivr/software) ## Logiciels similaires 1. [Ringover](https://www.getapp.fr/software/117547/ringover) — 4.7/5 (893 reviews) 2. [HoduCC](https://www.getapp.fr/software/456711/hoducc) — 4.6/5 (109 reviews) 3. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1789 reviews) 4. [Amazon Connect](https://www.getapp.fr/software/2057092/amazon-connect) — 4.5/5 (96 reviews) 5. [Genesys Cloud CX](https://www.getapp.fr/software/104597/genesys-cloud) — 4.3/5 (271 reviews) ## Avis ### "Phone review" — 5.0/5 > **Christian** | *3 janvier 2025* | Services financiers | Taux de recommandation : 7.0/10 > > **Avantages**: The breakdown of how long I’ve been in each que > > **Inconvénients**: The weird echo noise when on a call. Not much training available on how it works > > Simple layout. Great connection made when on the phone with customers ----- ### "InContact Review" — 4.0/5 > **Emily** | *21 mai 2020* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: Very user friendly. We very rarely need help from our IT team to make any changes or updates. Most reports and tools can be figured out. Training tools are great. Integration very simple, using Skybox to assist. TAM, Garland Bailey, is excellent. > > **Inconvénients**: Analytics are hard to use and are not accurate based on what I know. InView does not match InContact reporting. We have asked for support/assistance resolving issues and we have not received resolution in over 3 months. We need additional widgets in the dashboard but can't get them. ----- ### "Omnichannel, Multi-site, International Contact Center" — 3.0/5 > **Utilisateur vérifié** | *11 novembre 2019* | Hôtellerie | Taux de recommandation : 7.0/10 > > **Avantages**: InContact allows us to utilize our global staff to ensure our guests receive prompt response time to their phone calls, emails, and chats. We are able to skill and staff our agents across multiple sites to increase efficiency. The software was easy to learn and adapt to for our users when we switched. The tool gives us access to data both real-time and historical needed to make decisions and operate effectively. We are able to have multiple tools (WFM, Quality, ACD, Reporting, etc.) in one platform. > > **Inconvénients**: We skill agents with both voice and digital (email and chat) skills. Because InContact treats chat as a digital media type, it will route both chats and phone calls at the same time which is challenging and limits our ability to utilize the omnichannel feature as we would want to. Without case ownership on email, each reply after the initial email may route to a different agent, which creates challenges with continuity of the communication. Email reporting has been and continues to be a challenge. It is difficult for us to see how many emails were handled on a certain day if the email was handled on a different day than when it came into the system. > > InContact has allowed us to increase flexibility in handling contacts across multiple sites. We have been able to utilize functionality that allows our agents to know the guest who is calling and the reason for their contact. Like any tool, there is pros and cons. We have had to adapt some of our business practices to the tool. It is nice, no pun intended, to have all of our tools in one platform (ACD, Quality, Reporting, WFM, etc.). ----- ### "Dec.2019\_3M\_US\_Admin\_Support\_inContact" — 4.0/5 > **Shelly** | *12 décembre 2019* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: The details offered to discover path of contacts, simple process of escalating issues, and efficiency of setup of users and ACD elements are the best I've dealt with in my 25 years of ACD phone support. Our TAM is amazing \& knows her stuff. Reports are capable of great detail > > **Inconvénients**: Because of the open structure to access so much detail, it takes time to analyze what everything means. The integration with Salesforce is wonderful, but seems a challenge to avoid daily errors; often clearing cache and cookies...I know this has much more to do with 3M's network and Salesforce, but everyone thinks it is the phone that causes the problem. We tried to standardize ACD routing setup, however, the cleanup from each deployment sent us down custom paths again; I understand the goal to eventually streamline with the Global Scripts - this is the right thing to do and will make things better, it will just take awhile to get there. > > Fast to learn Efficient to setup Good training documentation Wonderful tech support Great experience ----- ### "Unsatisfied with the support" — 4.0/5 > **Nathan** | *11 mars 2020* | Logiciels | Taux de recommandation : 3.0/10 > > **Avantages**: The ease of use to setup and have an agent use the platform with very little training or other hand holding. > > **Inconvénients**: The reporting is in need of some help. The reports are intuitive and at times seem to report data different than what we would see in real time. > > Very little though it is simple enough to get setup and having the agents use it when needed. ----- Page : 1/25\ Suivant: [Page suivante](https://www.getapp.fr/software/8391/incontact-call-center-software?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/8391/incontact-call-center-software) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées