--- description: LiveChat : qu'en pensent les utilisateurs ? Lisez les avis sur LiveChat, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveChat - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [LiveChat](/software/8385/livechat) # LiveChat Canonical: https://www.getapp.fr/software/8385/livechat Page : 1/70\ Suivant: [Page suivante](https://www.getapp.fr/software/8385/livechat?page=2) > LiveChat : apprécié dans le monde entier. Utilisé par plus de 27 000 entreprises. Fournissez des réponses immédiates aux questions des clients. Ce logiciel premium de chat en direct et de centre d'assistance transforme les équipes de support en stars du service client. Essayez-le maintenant. > > Conclusion : 1725 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 1725 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Text - **Pays**: Boston, É.-U. - **Entreprise fondée en**: 2002 ## Contexte commercial - **Prix à partir de**: 25,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 203 de plus ## Fonctionnalités - AI Copilot - AI Summarization - API - Accès mobile - Actions découlant d'un événement - Alertes de compte - Alertes/Notifications - Alerts/Escalation - Analyse de l'évolution des ventes - Analyse de texte - Analyse des sentiments - Analyse des tendances - Analyse prédictive - Analyse visuelle - Application mobile - Authentification unique - Automatisation du marketing - Autoresponders - Autorisations basées sur les rôles - Base de données de clients ## Intégrations (121 au total) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... et 106 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Logiciels de chat](https://www.getapp.fr/directory/561/live-chat/software) - [Logiciels de relation client](https://www.getapp.fr/directory/650/customer-engagement/software) - [Logiciels CRM en ligne](https://www.getapp.fr/directory/232/online-crm/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4081 reviews) 2. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3444 reviews) 3. [Slack](https://www.getapp.fr/software/91563/slack) — 4.7/5 (24126 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1786 reviews) 5. [Tidio](https://www.getapp.fr/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Avis ### "User engagement enhanced with Live chat" — 5.0/5 > **Shaunak** | *3 mars 2025* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: The best thing about Live chat is that it engages a user with curated flow of questions until a representative is available to take it further, this makes handling the SLAs so easy that my client always received best CSATs from end customers. > > **Inconvénients**: No cons really. I am really of an opinion that Live Chat is much ahead of the competition with their wide range of offering, hence making life easier. > > I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use. It resulted in enhanced user engagement and doubt clearance instead of traditional user flow like filling and submitting a contact form. This not only made the website look rich but also uplifted the overall functionality on the system. ----- ### "Reliable and user-friendly Live Chat solution" — 5.0/5 > **Max** | *25 mars 2026* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: LiveChat stands outfor its ease of use and quick setup . The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training. Customer support is responsive and helpful whenever issues come up. The platform offers strog communicationtools, including real-time chat updates, canned responses, and integrations with other systems. Overall, it delivers great value for money considering the features and reliability. > > **Inconvénients**: One downside is that someadvanced features require higher-tier plans, which can get expensive over time. The customization options, while decent, could be more flexible for branding and workflow automation. Occasionally, updates may change the layout or sttings, requiring users to readjust. Also, reporting features could be more detailed for deeper analytics. > > Overall, my experience with LiveChat has been very positive. It has improved communication efficiency and helped provide faster support to customers. The setup process was straighfoward, and the platform has remained reliable in day-to-day use. While there are minor limitation, the benifits outweight the drawbacks, making it a solid choice for businesses looking to enhance customer interaction. ----- ### "Solid App With Unusual Business Practices" — 1.0/5 > **Dale** | *2 décembre 2024* | Logiciels | Taux de recommandation : 0.0/10 > > **Avantages**: The app itself works well. We used it on our site for several years without issue. > > **Inconvénients**: You need to be paying attention. Their billing practices are unusual. A stated policy (I have a copy of the chat transcript if required) is that they do not provide advance warning of pending annual subscription charges. We longer use the app due to change in our direction and we should have cancelled the subscription. That is on us 100%. This morning, we received the receipt for our freshly paid subscription paid through 11/30/2025 that also indicated a 25% increase in year over year subscription costs. > > The app itself is quite good. I would not risk the relationship with a friend or colleague by recommending the company. ----- ### "Good for customer service, could be more intuitive" — 5.0/5 > **Utilisateur vérifié** | *8 septembre 2025* | Loisirs, voyage et tourisme | Taux de recommandation : 7.0/10 > > **Avantages**: We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move. > > **Inconvénients**: The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support tool > > Overall my experience is good. The only feature I find a challenge is the campaigns set up and monitoring. This could be made more intuitive. ----- ### "What I Comprehend about LiveChat" — 5.0/5 > **Segun** | *31 août 2025* | Ressources humaines | Taux de recommandation : 10.0/10 > > **Avantages**: It was easy to implement and use LiveChat without third-party intervention. I like that it allows me to communicate with customers and prospects via live chat and video. > > **Inconvénients**: Even though LiveChat lack capabilities for global enterprises, it suites the needs for my Human Resources agency. ----- Page : 1/70\ Suivant: [Page suivante](https://www.getapp.fr/software/8385/livechat?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/8385/livechat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées