LiveChat

Logiciel de service client Premium pour le chat en direct et bureau d'aide

4,6 /5 (1069 avis) Donnez votre avis !

LiveChat - Présentation

Description du logiciel LiveChat

LiveChat est une solution de chat en ligne esthétique et simple qui permet aux agents de service client de contacter les clients directement sur leur site web. Quelques minutes seulement après leur inscription, les utilisateurs sont en mesure d'aider les visiteurs en ligne à trouver ce dont ils ont besoin avant de quitter le site.

LiveChat est livré avec :

- une fenêtre de chat sur le web
Facile à implémenter, personnaliser et requalifier. Fenêtre de chat d'une grande simplicité avec des modèles prêts à l'emploi. Compatible avec tous les navigateurs modernes.

- des applications d'agent simples à utiliser
LiveChat est disponible pour les agents utilisant un navigateur web, des applications dédiées pour Windows, Mac OS X et des appareils mobiles fonctionnant sous iOS et Android. Conçu spécifiquement pour fournir un service client de premier ordre.

- Analytics et reporting
Les rapports couvrent l'activité quotidienne de chaque agent. Cela inclut non seulement l'efficacité des invitations, le nombre de discussions et les informations sur le temps passé avec le client, mais aussi la satisfaction des clients ventilée par agent, groupe et équipe dans son ensemble. Des résumés quotidiens sont livrés directement dans la boîte aux lettres de l'utilisateur, le tableau de bord peut s'afficher sur le grand écran du bureau et un reporting à la demande vient compléter LiveChat pour offrir une solution parfaite aux entreprises basées sur les données.

LiveChat - Présentation

Prix

À partir de
16,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

LiveChat - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Chine et 5 autres, Inde, Japon, Allemagne, Brésil, Mexique
Langues
allemand, anglais, arabe, chinois (simplifié), chinois (traditionnel) et 21 autres, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien

Médias

LiveChat makes customer service more efficient by letting you hold multiple live chat sessions at the same time
Gather relevant information on your on-site visitors. You can track their name, currently viewed page, time zone and more, without leaving the live chat app.
Each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your live chat with a logo and include social media channels.
Customize chat window to match your brand's style
Group teammates by expertise – sales, support and finances – and assign live chat conversations to them.
Spot areas that can be optimized and more efficient with built-in live chat and ticket metrics.
Vidéo de LiveChat Vidéo de LiveChat Vidéo de LiveChat Vidéo de LiveChat Vidéo de LiveChat Capture d'écran pour LiveChat : LiveChat makes customer service more efficient by letting you hold multiple live chat sessions at the same time Capture d'écran pour LiveChat : Gather relevant information on your on-site visitors. You can track their name, currently viewed page, time zone and more, without leaving the live chat app. Capture d'écran pour LiveChat : Each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your live chat with a logo and include social media channels. Capture d'écran pour LiveChat : Customize chat window to match your brand's style Capture d'écran pour LiveChat : Group teammates by expertise – sales, support and finances – and assign live chat conversations to them. Capture d'écran pour LiveChat : Spot areas that can be optimized and more efficient with built-in live chat and ticket metrics.

LiveChat - Avis

LiveChat - Avis

Note globale
4,6
/
5
Excellent
747

Très bien
269

Moyen
44

Médiocre
7

Mauvais
2

Rapport qualité-prix
4,5
Fonctionnalités
4,4
Simplicité d'utilisation
4,7
Support client
4,6
95% des utilisateurs recommandent cette application
Greg D.

LiveChat Connects Me to My Candidates Fast!

I get instant connection to my customers with tons of features, customizations, and robust reporting.


Traduire avec Google Translate
Utilisateur vérifié

Excellent Software For Your Website

The experience that i encountered with this software has been superb, it has helped our company turn live visitors into qualified prospective clients, in this day and age instant customer service and support are essential for any business.

We use live chat in combination with other software to complete the next steps in our prospect conversion and follow through.


Traduire avec Google Translate
Annabel D.

Good value but lacks some key functionality and integration

Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.


Traduire avec Google Translate
Jessica L.

LiveChat - Great Communication with our Customers

Overall, this has solved a huge hole in our business - communication with our customers. We have been using LiveChat for over 4 years, and I wouldn't consider switching to another platform. The customer support we have received from LiveChat has been A+.


Traduire avec Google Translate
Emin N.

A good software for all sizes of companies for customer relations activities

Via the Livechat, we communicated with all departments such as operations, accounting which saves our time with very useful features and options. You can enjoy different shades of customisation, professional interface and robust reporting features by using it with different kids of devices.


Traduire avec Google Translate
Greg D.
Traduire en français
Traduire en français

LiveChat Connects Me to My Candidates Fast!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 08/02/2018
Provenance de l'avis : Capterra

I get instant connection to my customers with tons of features, customizations, and robust reporting.

Avantages

What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy.

Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliable while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why.

LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them.

Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more.

LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works.

Inconvénients

If there was anything to dislike about LiveChat, it would be that it is resource-intensive on my iMac. This is a casualty of my business, though. I have to use a lot of memory-hog applications every day, so a lot of times I will enable LiveChat just on my mobile device or my notebook while I'm working at my desk. That way I can still respond to chats without slowing down my main machine.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Secteur d'activité: Construction
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Excellent Software For Your Website

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 13/10/2020
Provenance de l'avis : Capterra

The experience that i encountered with this software has been superb, it has helped our company turn live visitors into qualified prospective clients, in this day and age instant customer service and support are essential for any business.

We use live chat in combination with other software to complete the next steps in our prospect conversion and follow through.

Avantages

I like how easy it is to deploy the software on my website and the customization ability that it provides to me.

One can customize everything from the chat design the colors and the pop ups the visitor will see. There is availability to custom design it to go with your websites design.

The software has availability for multiple users, and 3rd party app integration enabling us to take our prospective client from start to closing in our sales process

Inconvénients

The only feature id like to be able to remove is the live chat link at the bottom of our chat pop up. Other than that everything is superb.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Annabel D.
Secteur d'activité: Logiciels
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Good value but lacks some key functionality and integration

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 17/12/2018
Provenance de l'avis : Capterra

Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.

Avantages

Livechat has provided a really useful platform for us to get started with livechat provision on our site.

The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.

Inconvénients

There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings.
The CRM integration has also been difficult to implement, and hasn't worked well for all our agents. Which has caused some issues with manual data entry and some lost data. This integration is crucial to our workflow.
The customer service has, overtime, become much more automated and it has therefore taken me longer and been more frustrating to get solutions to issue that I have come up against. While the platform itself has improved in functionality through the time i've been using it, I find the customer support has become less helpful and personal.

Traduire en français

Réponse de LiveChat Software

Hi Annabel,

Thank you for your feedback, we do our best to create the best live chat experience for our customers and to constantly improve our product.

If you don't mind, our Customer Success Team will be in touch to collect a few more information regarding some of the issues you experienced.

Cheers,
LiveChat Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 6.0/10

Jessica L.
Secteur d'activité: Appareils médicaux
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

LiveChat - Great Communication with our Customers

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 29/09/2020
Provenance de l'avis : Capterra

Overall, this has solved a huge hole in our business - communication with our customers. We have been using LiveChat for over 4 years, and I wouldn't consider switching to another platform. The customer support we have received from LiveChat has been A+.

Avantages

LiveChat has been a staple of our business for many, many years. We continue to use this software on a daily basis to stay connected with our customers whether we are in the office or away. When in the office, we stay logged into LiveChat to easily chat with our customers to help them navigate our site or answer any questions they may have. When away, we utilize the software to allow our customers to message their questions. You have the option of setting all the notification settings tailored to your communication style with your customers. And, you can easily add, change or delete employee/users from your account. Additionally, you can set different levels of access based on these employees.

Inconvénients

The price is a bit heftier then other competitors. Pricing is based on number of users to the account. Besides this, I have never experienced something I didn't like with the software.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Emin N.
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

A good software for all sizes of companies for customer relations activities

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 09/07/2020
Provenance de l'avis : Capterra

Via the Livechat, we communicated with all departments such as operations, accounting which saves our time with very useful features and options. You can enjoy different shades of customisation, professional interface and robust reporting features by using it with different kids of devices.

Avantages

1) The daily chat summary function helps you to review the statistic performance of Sales department
2) Possible accessibility to LiveChat with all kinds of electronic devices. Especially, there are not any technical problem when you connect with your smartphone
3) Via LiveChat, you can provide fast, reliable 24hours customer service without any breaking point in connection
4) Daily notifications about the performance of the work teams help you analyze the work procedures analytically in daily basis

Inconvénients

1) There are lacking information for customers concerned with location, page visiting, and browser
2) In the case of internet disconnection, the software doesn't inform you about the issue.
3) Despite the fact that 30 free trials are very advantageous, the price of advanced version could be expensive for small based companies with less budget

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Recommandation utilisateur
8,7/10
Basé sur 1 069 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

LiveChat - Prix

LiveChat - Prix

À partir de
16,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,5/5
Basé sur 1 069 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

LiveChat - Fonctionnalités

LiveChat - Fonctionnalités

API
Alertes et remontée des problèmes
Chat
Communication multicanal
Enquêtes et feedback
Gestion de la base de connaissances
Gestion des flux de travail
Gestion des tickets de support
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Messagerie instantanée
Monitoring
Notifications automatiques
Portail libre-service
Rapports et statistiques
Stratégie de marque personnalisable
Surveillance en temps réel
Tableau de bord d'activités
Fonctionnalités
4,4/5
Basé sur 1 069 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

LiveChat - FAQ

LiveChat - FAQ

Voici quelques-unes des questions fréquentes sur LiveChat.

Q. Quels sont les types de licence disponibles pour LiveChat ?

Types de licences disponibles pour LiveChat :

À partir de: 16,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel LiveChat ?

Nous n'avons pas d'informations sur les fonctionnalités de LiveChat.

Q. Qui utilise LiveChat ?

Utilisateurs habituels du logiciel LiveChat :

PME, Grandes entreprises, Administration publique, À but non lucratif, Auto-entrepreneurs, Entreprises de taille moyenne

Q. Dans quelles langues LiveChat est-il disponible ?

Langues dans lesquelles LiveChat est disponible :

allemand, anglais, arabe, chinois (simplifié), chinois (traditionnel), coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien

Q. Quels sont les types de licence disponibles pour LiveChat ?

Types de licences disponibles pour LiveChat:

Abonnement

Q. LiveChat prend-il en charge les appareils mobiles ?

Appareils pris en charge par LiveChat :

Android, iPhone, iPad

Q. Avec quelles applications LiveChat peut-il s'intégrer ?

Applications s'intégrant à LiveChat :

ActiveCampaign, Campaign Monitor, Cayzu, Logicbox, Talkdesk, Toonimo, VidGrid, Vision Helpdesk, Zendesk, amoCRM

Q. Quelles sont les ressources d'aide disponibles pour LiveChat ?

Ressources d'aide disponibles pour LiveChat :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo