LiveChat

Avantages

What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy.

Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliable while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why.

LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them.

Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more.

LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works.

Inconvénients

If there was anything to dislike about LiveChat, it would be that it is resource-intensive on my iMac. This is a casualty of my business, though. I have to use a lot of memory-hog applications every day, so a lot of times I will enable LiveChat just on my mobile device or my notebook while I'm working at my desk. That way I can still respond to chats without slowing down my main machine.

Avantages

This product is very easy to use and has a great integration to Zendesk ticket management. Support is always very helpful when needed

Inconvénients

Their application sometimes proves to be glitchy and often times out but still worthwhile. Should there be a disconnection, the chat is passed to the next available agent

Avantages

Livechat has provided a really useful platform for us to get started with livechat provision on our site.

The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.

Inconvénients

There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings.
The CRM integration has also been difficult to implement, and hasn't worked well for all our agents. Which has caused some issues with manual data entry and some lost data. This integration is crucial to our workflow.
The customer service has, overtime, become much more automated and it has therefore taken me longer and been more frustrating to get solutions to issue that I have come up against. While the platform itself has improved in functionality through the time i've been using it, I find the customer support has become less helpful and personal.

Avantages

In the world of web development, offering support to clients or perhaps adding more value to web sites will then mean either adding chatbots or live support services. If you would go with chatbots, customizing them is time consuming and sometimes its boring for clients knowing that they are not talking with a human being on the other side. I have tried alot of these live support plugins but none of them offers so many features like Livechat. What i really love them most is the fact that its so easy to install on any website, be it php, asp or javascript based frameworks. Also the desktop application for agents come in handy for the team to give support to clients and best of all the capabilities of offline messaging to emails its very useful during after hours or when you are offline.

Inconvénients

It might look pricey for small startup but at the end of the day its worthy having unlike using chatbots.

Avantages

Features are great, and it has a clean design without any bloat features. This integration also doesn't interfere with the aesthetics of my website. Customers are able to connect to chat quickly to receive assistance in a timely manner. No complicated setups for businesses on the back end, which is a valued feature.

Inconvénients

Livechat is expensive compared to other auto chat platforms. For the price, they can make their automatic greetings a bit more intuitive, as for now they are very generic.