LiveChat
Logiciel de service client Premium pour le chat en direct et bureau d'aide
4,6 /5 (1094 avis) Donnez votre avis !LiveChat - Présentation
Description du logiciel LiveChat
LiveChat est une solution de chat en ligne esthétique et simple qui permet aux agents de service client de contacter les clients directement sur leur site web. Quelques minutes seulement après leur inscription, les utilisateurs sont en mesure d'aider les visiteurs en ligne à trouver ce dont ils ont besoin avant de quitter le site.
LiveChat est livré avec :
- une fenêtre de chat sur le web
Facile à implémenter, personnaliser et requalifier. Fenêtre de chat d'une grande simplicité avec des modèles prêts à l'emploi. Compatible avec tous les navigateurs modernes.
- des applications d'agent simples à utiliser
LiveChat est disponible pour les agents utilisant un navigateur web, des applications dédiées pour Windows, Mac OS X et des appareils mobiles fonctionnant sous iOS et Android. Conçu spécifiquement pour fournir un service client de premier ordre.
- Analytics et reporting
Les rapports couvrent l'activité quotidienne de chaque agent. Cela inclut non seulement l'efficacité des invitations, le nombre de discussions et les informations sur le temps passé avec le client, mais aussi la satisfaction des clients ventilée par agent, groupe et équipe dans son ensemble. Des résumés quotidiens sont livrés directement dans la boîte aux lettres de l'utilisateur, le tableau de bord peut s'afficher sur le grand écran du bureau et un reporting à la demande vient compléter LiveChat pour offrir une solution parfaite aux entreprises basées sur les données.
LiveChat - Présentation
Prix
Types de licence
LiveChat - Fonctionnalités
Médias





LiveChat - Avis
LiveChat - Avis
LiveChat Connects Me to My Candidates Fast!
I get instant connection to my customers with tons of features, customizations, and robust reporting.
LiveChat - Great Communication with our Customers
Overall, this has solved a huge hole in our business - communication with our customers. We have been using LiveChat for over 4 years, and I wouldn't consider switching to another platform. The customer support we have received from LiveChat has been A+.
Works so well we don't notice it
Livechat has, simply put, been the best chat software our company has ever used.
Good value but lacks some key functionality and integration
Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.
Excellent Software For Your Website
The experience that i encountered with this software has been superb, it has helped our company turn live visitors into qualified prospective clients, in this day and age instant customer service and support are essential for any business.
We use live chat in combination with other software to complete the next steps in our prospect conversion and follow through.
Comparatif des alternatives : note globale
Comparer avec les alternatives

LiveChat Connects Me to My Candidates Fast!
Avantages
What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy.
Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliable while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why.
LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them.
Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more.
LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works.
Inconvénients
If there was anything to dislike about LiveChat, it would be that it is resource-intensive on my iMac. This is a casualty of my business, though. I have to use a lot of memory-hog applications every day, so a lot of times I will enable LiveChat just on my mobile device or my notebook while I'm working at my desk. That way I can still respond to chats without slowing down my main machine.

LiveChat - Great Communication with our Customers
Overall, this has solved a huge hole in our business - communication with our customers. We have been using LiveChat for over 4 years, and I wouldn't consider switching to another platform. The customer support we have received from LiveChat has been A+.
Avantages
LiveChat has been a staple of our business for many, many years. We continue to use this software on a daily basis to stay connected with our customers whether we are in the office or away. When in the office, we stay logged into LiveChat to easily chat with our customers to help them navigate our site or answer any questions they may have. When away, we utilize the software to allow our customers to message their questions. You have the option of setting all the notification settings tailored to your communication style with your customers. And, you can easily add, change or delete employee/users from your account. Additionally, you can set different levels of access based on these employees.
Inconvénients
The price is a bit heftier then other competitors. Pricing is based on number of users to the account. Besides this, I have never experienced something I didn't like with the software.
Works so well we don't notice it
Livechat has, simply put, been the best chat software our company has ever used.
Avantages
Talkdesk allows us to configure every aspect of our chat presence, from how often chat boxes pop up to what messages are displayed. Its ticketing system is convenient, powerful, and easy to use. Cloud access has allowed easy continued use through COVID-19
Inconvénients
It's tough to think of something our users don't like about LiveChat. We haven't need to contact support, so I'm not sure how robust it is.

Good value but lacks some key functionality and integration
Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.
Avantages
Livechat has provided a really useful platform for us to get started with livechat provision on our site.
The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.
Inconvénients
There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings.
The CRM integration has also been difficult to implement, and hasn't worked well for all our agents. Which has caused some issues with manual data entry and some lost data. This integration is crucial to our workflow.
The customer service has, overtime, become much more automated and it has therefore taken me longer and been more frustrating to get solutions to issue that I have come up against. While the platform itself has improved in functionality through the time i've been using it, I find the customer support has become less helpful and personal.
Réponse de LiveChat Software
Hi Annabel,
Thank you for your feedback, we do our best to create the best live chat experience for our customers and to constantly improve our product.
If you don't mind, our Customer Success Team will be in touch to collect a few more information regarding some of the issues you experienced.
Cheers,
LiveChat Team
Excellent Software For Your Website
The experience that i encountered with this software has been superb, it has helped our company turn live visitors into qualified prospective clients, in this day and age instant customer service and support are essential for any business.
We use live chat in combination with other software to complete the next steps in our prospect conversion and follow through.
Avantages
I like how easy it is to deploy the software on my website and the customization ability that it provides to me.
One can customize everything from the chat design the colors and the pop ups the visitor will see. There is availability to custom design it to go with your websites design.
The software has availability for multiple users, and 3rd party app integration enabling us to take our prospective client from start to closing in our sales process
Inconvénients
The only feature id like to be able to remove is the live chat link at the bottom of our chat pop up. Other than that everything is superb.
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
LiveChat - Prix
LiveChat - Prix
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
LiveChat - Fonctionnalités
LiveChat - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
LiveChat - FAQ
LiveChat - FAQ
Voici quelques-unes des questions fréquentes sur LiveChat.
Q. Quels sont les types de licence disponibles pour LiveChat ?
Types de licences disponibles pour LiveChat :
À partir de: 16,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel LiveChat ?
Nous n'avons pas d'informations sur les fonctionnalités de LiveChat.
Q. Qui utilise LiveChat ?
Utilisateurs habituels du logiciel LiveChat :
PME, Grandes entreprises, Administration publique, À but non lucratif, Auto-entrepreneurs, Entreprises de taille moyenne
Q. Dans quelles langues LiveChat est-il disponible ?
Langues dans lesquelles LiveChat est disponible :
allemand, anglais, arabe, chinois (simplifié), chinois (traditionnel), coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien
Q. LiveChat prend-il en charge les appareils mobiles ?
Appareils pris en charge par LiveChat :
Android, iPhone, iPad
Q. Avec quelles applications LiveChat peut-il s'intégrer ?
Applications s'intégrant à LiveChat :
ActiveCampaign, Campaign Monitor, Cayzu, Logicbox, Talkdesk, Toonimo, VidGrid, Vision Helpdesk, Zendesk, amoCRM
Q. Quelles sont les ressources d'aide disponibles pour LiveChat ?
Ressources d'aide disponibles pour LiveChat :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
I get instant connection to my customers with tons of features, customizations, and robust reporting.