Verizon Connect Work

Logiciel de gestion des interventions pour les PME.

2,7 /5 (148 avis) Donnez votre avis !

Verizon Connect Work - Présentation

Description du logiciel Verizon Connect Work

"Verizon Connect fonctionne comme un outil très puissant qui permet d'avoir un meilleur contrôle de la planification des travaux ainsi qu'une répartition plus productive des membres de chaque équipe." - Jed Stewart, JedPlumb Pty Ltd

Verizon Connect WORK vous offre une visibilité sur site. Les utilisateurs simplifient leur journée en sachant exactement ce que fait leur personnel sans qu'ils aient à fouiller dans des piles de documents.
• Gestion de vos travailleurs sur le terrain
• Gestion des clients
• Création de devis et facturation
• Rapports personnalisables

Verizon Connect Work - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Verizon Connect Work - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Australie

Médias

Vidéo de Verizon Connect Work Capture d'écran pour Verizon Connect Work : Capture d'écran pour Verizon Connect Work : Capture d'écran pour Verizon Connect Work : Capture d'écran pour Verizon Connect Work : Capture d'écran pour Verizon Connect Work : Capture d'écran pour Verizon Connect Work :

Verizon Connect Work - Avis

Verizon Connect Work - Avis

Note globale
2,7
/
5
Excellent
28

Très bien
32

Moyen
19

Médiocre
10

Mauvais
59

Rapport qualité-prix
2,4
Fonctionnalités
2,6
Simplicité d'utilisation
3
Support client
2,7
41% des utilisateurs recommandent cette application
Joanne S.

Verizon WORK

Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to “real-time”, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan

EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!


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Jay C.

Dipping Your Toe into the Abyss of Digital Transformation

It is a phenomenal step towards a digital environment for the under served home services sector. Implementing Verizon Connect Work is a step in the right direction! At the end of the day Verizon is a telecom company and looking to upsell their products into your business.


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Joanna D.

Unkept Promises

It's a scheduling software that started on an internet base and tried to go to mobile and has failed in my opinion. They will roped us in with promises that they didn't keep. This is why we decided to leave.


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Utilisateur vérifié

Great app

Used for 3years. Was very useful and feature full.


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Jamie D.

Product has limited capability and the customer service is some of the worst I've ever dealt...

Would not recommend this company as a work platform. From the limitations of their platform to the extent of their billing issues to the poor customer service, this is a poor provider all around.


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Joanne S.
Traduire en français
Traduire en français

Verizon WORK

Publié le 31/03/2016
Provenance de l'avis : GetApp

Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to “real-time”, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan

EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!

Avantages

• Verizon WORK gives me, as Director of Corporate Operations, essential detailed productivity reports within seconds.

• Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports.

• With a click, I have reports of total revenue including breakdown of labor, parts, travel time and actual job duration.

• Our technicians are able to sell more by doing quotes instantly. This exciting, real-time “Quotes” feature allows our office to email these figures within an hour, thereby closing more sales than ever before.

• Verizon WORK has allowed us to streamline and fast-track our paperwork; one-hour tasks are now done in minutes. Verizon WORK enabled our transition from piles of paperwork to next-generation technology.

Inconvénients

PRODUCT ENHANCEMENT of certain issues. Example, more than one email address, speed of program when changing on the dashboard.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Jay C.
Secteur d'activité: Services financiers
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Dipping Your Toe into the Abyss of Digital Transformation

Logiciel utilisé Autre pendant plus de deux ans
Publié le 12/12/2019
Provenance de l'avis : Capterra

It is a phenomenal step towards a digital environment for the under served home services sector. Implementing Verizon Connect Work is a step in the right direction! At the end of the day Verizon is a telecom company and looking to upsell their products into your business.

Avantages

I love the fact that Verizon Connect focuses on the technologically under served realm of the home services market. These business's technology initiatives take a hard stop at email and spreadsheets. When implemented and used correctly, Verizon Connect Work (formerly Fleetmatics WORK) can bring to the surface revenue opportunities that business owners and stakeholders were oblivious to. Being typically their first go at new technology, Verizon Connect Work is usually welcome because of the ease of implementation and use. The technology is priced right and the ROI is enormous! The ROI stems from getting off the paper, chalkboards, notepads and alleviating lost invoices. At the end of the day the software is the home service industries first step towards digital transformation in this Fourth Industrial Revolution.

Inconvénients

In response to Verizon Connect Work being described by former users as "A Starter Software" or "Technology Training Wheels", there is high churn being there are more robust softwares that encompass the entire life of a work order. With out mentioning any software company names, Verizon Connect Work's book of business is on a mass exodus to other players. To add, their is limited to zero customer support and the buying process wasn't very enjoyable.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 5.0/10

Joanna D.
Secteur d'activité: Eau/gaz/électricité
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Unkept Promises

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 19/02/2019
Provenance de l'avis : Capterra

It's a scheduling software that started on an internet base and tried to go to mobile and has failed in my opinion. They will roped us in with promises that they didn't keep. This is why we decided to leave.

Avantages

I loved how easy it was to navigate and filter to find the invoice/ticket/customer that I needed really fast. I loved how I could keep whatever information I needed with customized info boxes. Dispatching out to Employees was easy and the old App for the Techs out in the field could do many things. IT worked great on the desktop end.

Inconvénients

When we 1st signed on we were promised that the program would keep track of our inventory. We are a HVAC business and we have a lot of parts to keep track of. It wasn't working great when we started and the old app was ok with it. Then they Upgraded and had a new App and they completely trashed the inventory program and didn't tell us.
Since we are located with lots of country and rural areas we were told that the app can work offline and update the main programs once it got back in data range. This has never worked properly and my Techs were calling me to update their tickets because the app wasn't working.
The New App upgrade came everything went downhill. Techs could no longer create their own jobs (and we have Techs for on-call weekends) Techs could no longer show discounts to the customers on the invoice. The app still didn't work out in rural areas. It doesn't not work very well on the Mobile end.
Everytime I had Customer service on the line they tried their best, but since everything that we as a company needed they couldn't provide we didn't want to stay with them.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 4.0/10

Utilisateur vérifié
Secteur d'activité: Vente au détail
Taille de l'entreprise: 501-1 000 employés
Traduire en français
Traduire en français

Great app

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 27/11/2018
Provenance de l'avis : Capterra

Used for 3years. Was very useful and feature full.

Avantages

It has many many functions. Full of cool features. Very useful.

Inconvénients

Confusing some times. There are so many features and tools.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Jamie D.
Secteur d'activité: Services aux consommateurs
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Product has limited capability and the customer service is some of the worst I've ever dealt with.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 17/11/2017
Provenance de l'avis : SoftwareAdvice

Would not recommend this company as a work platform. From the limitations of their platform to the extent of their billing issues to the poor customer service, this is a poor provider all around.

Avantages

Dispatch board is a decent portal for scheduling. Beyond this there has been very little positive with this program that I would recommend.

Inconvénients

Used the system for 2 years. In that time, they have multiple programming issues. Including an error that took recurring jobs which were scheduled for 2 days and booked hundreds of calls for the same recurring issue months out. Resulting in thousands of calls on our schedule that needed to be removed once at a time. Took days to delete and further spent days helping their tech department to resolve the issue. Their programmer found an error in their system and did correct it but sorry about our luck for the cost and time to repair. Reimbursed us for a months service as thats all they could do. We have had numerous billing errors over the past two years and getting any resolution from them takes a minimum of 6 calls in my experience. Nobody is capable of making any decision regarding assisting a customer. We notified them that we were cancelling the contract with 90 days notice (60 required) and got confirmation of this. 2 weeks later I inquired as to the cancellation and was told nothing was in the system. Cancelled again following their process. Found out again that this hadn't been done. Wanted to lock me into another year of payment.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Recommandation utilisateur
6,2/10
Basé sur 148 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Verizon Connect Work - Prix

Verizon Connect Work - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
2,4/5
Basé sur 148 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Verizon Connect Work - Fonctionnalités

Verizon Connect Work - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
2,6/5
Basé sur 148 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Verizon Connect Work - FAQ

Verizon Connect Work - FAQ

Voici quelques-unes des questions fréquentes sur Verizon Connect Work.

Q. Quels sont les types de licence disponibles pour Verizon Connect Work ?

Types de licences disponibles pour Verizon Connect Work :

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Verizon Connect Work ?

Nous n'avons pas d'informations sur les fonctionnalités de Verizon Connect Work.

Q. Qui utilise Verizon Connect Work ?

Utilisateurs habituels du logiciel Verizon Connect Work :

PME, Entreprises de taille moyenne

Q. Dans quelles langues Verizon Connect Work est-il disponible ?

Nous n'avons pas d'informations sur les langues prises en charge par Verizon Connect Work.

Q. Quels sont les types de licence disponibles pour Verizon Connect Work ?

Types de licences disponibles pour Verizon Connect Work:

Abonnement

Q. Verizon Connect Work prend-il en charge les appareils mobiles ?

Appareils pris en charge par Verizon Connect Work :

Android, iPhone, iPad

Q. Avec quelles applications Verizon Connect Work peut-il s'intégrer ?

Applications s'intégrant à Verizon Connect Work :

KashFlow, MYOB Essentials, MYOB Essentials, QuickBooks Online, QuickBooks Online Advanced, ServMan, Stripe, Xero, Xero

Q. Quelles sont les ressources d'aide disponibles pour Verizon Connect Work ?

Ressources d'aide disponibles pour Verizon Connect Work :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo