Verizon Connect Work

Verizon Connect Work

Field service management software for SMBs

2.7/5 (146 avis)

Verizon Connect Work - Présentation

Description du logiciel Verizon Connect Work

"I find Verizon Connect WORK a very powerful tool which allows me to have greater control of the scheduling of our jobs as well as more productive allocation of my individual staff members" - Jed Stewart, JedPlumb Pty Ltd

Verizon Connect WORK gives you onsite job visibility. Users are simplifying their day by knowing exactly what their staff are doing without them having to dig through piles of paperwork.
• Manage your Field Workers
• Client Management
• Invoicing and Quoting
• Customisable Reports

Verizon Connect Work - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Contact Fleetmatics WORK directly for pricing information


Verizon Connect Work - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Australie, Canada, États-Unis
Langues

Captures d'écran

Capture d'écran pour Verizon Connect Work :
Capture d'écran pour Verizon Connect Work : Capture d'écran pour Verizon Connect Work : Capture d'écran pour Verizon Connect Work : Capture d'écran pour Verizon Connect Work : Capture d'écran pour Verizon Connect Work : Capture d'écran pour Verizon Connect Work :

Verizon Connect Work - Avis

Verizon Connect Work - Avis

Note globale
2.7
/
5 146 avis
Excellent
28

Très bien
31

Moyen
19

Médiocre
10

Mauvais
58

Rapport qualité-prix
2.4
Fonctionnalités
2.6
Simplicité d'utilisation
3
Support client
2.7
40% des utilisateurs recommandent cette application
Joanne S.

Verizon WORK

Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to “real-time”, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan

EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!


Traduire avec Google Translate
Jay C.

Dipping Your Toe into the Abyss of Digital Transformation

It is a phenomenal step towards a digital environment for the under served home services sector. Implementing Verizon Connect Work is a step in the right direction! At the end of the day Verizon is a telecom company and looking to upsell their products into your business.


Traduire avec Google Translate
Jorge S.

Great Scheduling tool for the money


Traduire avec Google Translate
Joanna D.

Unkept Promises

It's a scheduling software that started on an internet base and tried to go to mobile and has failed in my opinion. They will roped us in with promises that they didn't keep. This is why we decided to leave.


Traduire avec Google Translate
Jamie D.

Product has limited capability and the customer service is some of the worst I've ever dealt...

Would not recommend this company as a work platform. From the limitations of their platform to the extent of their billing issues to the poor customer service, this is a poor provider all around.


Traduire avec Google Translate
Joanne S.
Traduire avec Google Translate

Verizon WORK

Publié le 31/03/2016
Provenance de l'avis : GetApp

Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to “real-time”, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan

EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!

Avantages

• Verizon WORK gives me, as Director of Corporate Operations, essential detailed productivity reports within seconds.

• Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports.

• With a click, I have reports of total revenue including breakdown of labor, parts, travel time and actual job duration.

• Our technicians are able to sell more by doing quotes instantly. This exciting, real-time “Quotes” feature allows our office to email these figures within an hour, thereby closing more sales than ever before.

• Verizon WORK has allowed us to streamline and fast-track our paperwork; one-hour tasks are now done in minutes. Verizon WORK enabled our transition from piles of paperwork to next-generation technology.

Inconvénients

PRODUCT ENHANCEMENT of certain issues. Example, more than one email address, speed of program when changing on the dashboard.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Jay C.
Secteur d'activité: Services financiers
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Dipping Your Toe into the Abyss of Digital Transformation

Logiciel utilisé Autre pendant plus de deux ans
Publié le 12/12/2019
Provenance de l'avis : Capterra

It is a phenomenal step towards a digital environment for the under served home services sector. Implementing Verizon Connect Work is a step in the right direction! At the end of the day Verizon is a telecom company and looking to upsell their products into your business.

Avantages

I love the fact that Verizon Connect focuses on the technologically under served realm of the home services market. These business's technology initiatives take a hard stop at email and spreadsheets. When implemented and used correctly, Verizon Connect Work (formerly Fleetmatics WORK) can bring to the surface revenue opportunities that business owners and stakeholders were oblivious to. Being typically their first go at new technology, Verizon Connect Work is usually welcome because of the ease of implementation and use. The technology is priced right and the ROI is enormous! The ROI stems from getting off the paper, chalkboards, notepads and alleviating lost invoices. At the end of the day the software is the home service industries first step towards digital transformation in this Fourth Industrial Revolution.

Inconvénients

In response to Verizon Connect Work being described by former users as "A Starter Software" or "Technology Training Wheels", there is high churn being there are more robust softwares that encompass the entire life of a work order. With out mentioning any software company names, Verizon Connect Work's book of business is on a mass exodus to other players. To add, their is limited to zero customer support and the buying process wasn't very enjoyable.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 5.0/10

Jorge S.
Secteur d'activité: Sécurité et enquêtes
Taille de l'entreprise: 5 001-10 000 employés
Traduire avec Google Translate

Great Scheduling tool for the money

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 26/09/2019
Provenance de l'avis : Capterra

Avantages

The software is very inexpensive for the features and functionality you receive. It is great for businesses just starting out or smaller field service organizations. Lots of great features for the price.

Inconvénients

There are some limitations to what it can do. Reporting is somewhat limited but still provides many options for custom reports. Inability to view a large number of jobs because you can only search for job numbers one at a time.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Joanna D.
Secteur d'activité: Eau/gaz/électricité
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Unkept Promises

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 19/02/2019
Provenance de l'avis : Capterra

It's a scheduling software that started on an internet base and tried to go to mobile and has failed in my opinion. They will roped us in with promises that they didn't keep. This is why we decided to leave.

Avantages

I loved how easy it was to navigate and filter to find the invoice/ticket/customer that I needed really fast. I loved how I could keep whatever information I needed with customized info boxes. Dispatching out to Employees was easy and the old App for the Techs out in the field could do many things. IT worked great on the desktop end.

Inconvénients

When we 1st signed on we were promised that the program would keep track of our inventory. We are a HVAC business and we have a lot of parts to keep track of. It wasn't working great when we started and the old app was ok with it. Then they Upgraded and had a new App and they completely trashed the inventory program and didn't tell us.
Since we are located with lots of country and rural areas we were told that the app can work offline and update the main programs once it got back in data range. This has never worked properly and my Techs were calling me to update their tickets because the app wasn't working.
The New App upgrade came everything went downhill. Techs could no longer create their own jobs (and we have Techs for on-call weekends) Techs could no longer show discounts to the customers on the invoice. The app still didn't work out in rural areas. It doesn't not work very well on the Mobile end.
Everytime I had Customer service on the line they tried their best, but since everything that we as a company needed they couldn't provide we didn't want to stay with them.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 4.0/10

Jamie D.
Secteur d'activité: Services aux consommateurs
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Product has limited capability and the customer service is some of the worst I've ever dealt with.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 17/11/2017
Provenance de l'avis : SoftwareAdvice

Would not recommend this company as a work platform. From the limitations of their platform to the extent of their billing issues to the poor customer service, this is a poor provider all around.

Avantages

Dispatch board is a decent portal for scheduling. Beyond this there has been very little positive with this program that I would recommend.

Inconvénients

Used the system for 2 years. In that time, they have multiple programming issues. Including an error that took recurring jobs which were scheduled for 2 days and booked hundreds of calls for the same recurring issue months out. Resulting in thousands of calls on our schedule that needed to be removed once at a time. Took days to delete and further spent days helping their tech department to resolve the issue. Their programmer found an error in their system and did correct it but sorry about our luck for the cost and time to repair. Reimbursed us for a months service as thats all they could do. We have had numerous billing errors over the past two years and getting any resolution from them takes a minimum of 6 calls in my experience. Nobody is capable of making any decision regarding assisting a customer. We notified them that we were cancelling the contract with 90 days notice (60 required) and got confirmation of this. 2 weeks later I inquired as to the cancellation and was told nothing was in the system. Cancelled again following their process. Found out again that this hadn't been done. Wanted to lock me into another year of payment.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Recommandation utilisateur
6.2/10
Basé sur 146 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Verizon Connect Work - Prix

Verizon Connect Work - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix

Contact Fleetmatics WORK directly for pricing information

Contact Fleetmatics WORK directly for pricing information

Rapport qualité-prix
2.4/5
Basé sur 146 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Verizon Connect Work - Fonctionnalités

Verizon Connect Work - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
2.6/5
Basé sur 146 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur Verizon Connect Work

Plus d'informations sur Verizon Connect Work

Verizon Connect Work - Principales fonctionnalités

  • Accounting integration
  • Activity dashboard
  • Billable hours
  • Billing & invoicing
  • Client database
  • Client portal
  • Contact history
  • Data import
  • Electronic signature capture
  • Invoice management
  • Invoices
  • Job management
  • Multi-location support
  • Multiple user accounts
  • Offline access
  • Real time reporting
  • Recurring tasks
  • Scheduled reporting
  • Summary reports
  • Tagging
  • Timesheet management
  • Timesheets
  • Whiteboard
  • Work history

Avantages

  • Reduce paperwork
  • Control and Manage your schedule via your mobile device.
  • Fieldworker Alerts via push notifications, SMS and email
  • Customized forms
  • Invoice and Quote from the field
  • Signature Capture straight from your mobile device
  • Travel, start and finish times tracked
  • Driving directions straight to your mobile device
  • Capture photos uploaded directly from mobile device
  • Document attachment capabilities
  • Simplified Backend Processes

  • Analyse de GetApp

    Analyse de GetApp

    Fleetmatics WORK is a cloud-based field service management software that lets you manage your clients, job orders, schedules, fieldworkers, and invoices from one central location. It enables you to get rid of redundant paperwork and numerous phone calls by automatically sending out notifications to field agents whenever a job update is posted.

    The Fleetmatics WORK mobile app gives fieldworkers the requisite information they need to get the job done, such as job location, driving directions, specific job instructions, and even last-minute changes to the work order. They can capture and attach pictures of the job site, parts to replace, and other pertinent work details to keep customer records up-to-date. They can also send invoices from the app as soon as the work is complete, and digitally capture customer signatures using their mobile devices.

    Some of Fleetmatics WORK’s core features are client and fieldworker management, scheduling and dispatch, quotes and invoices, reports, and accounting software integration.

    Fleetmatics WORK is equipped with a dashboard that's easy to navigate and allows quick access to various other important features: client database, supplier information, jobs, schedule management, and more.

    Description du logiciel Verizon Connect Work

    Fleetmatics WORK is an all-in-one software solution for field service businesses. It oversees dispatch management, customer database administration, quotes and estimates, billing and invoicing, inventory control, job management, workforce scheduling, service history tracking, and more.

    It empowers dispatchers in the home office to instantaneously see where their fieldworkers are, what jobs they’re currently working on, and who’s available to take on additional assignments. Because everything is in one centralized cloud repository, overtime and paperwork are kept to a minimum, affording you and your staff more time to focus on the more important aspects of your business.

    Aside from fieldworker management and job control, Fleetmatics WORK can be used to keep track of your inventory.

    Verizon Connect Work - Principales fonctionnalités

    Client and Fieldworker Management

    Fleetmatics WORK functions as a hub where all your client information and fieldworker data are kept, allowing you to locate essential information without digging through heaps of files and folders of paperwork.

    Client information such as their locations, contact details, phone call particulars, and other documents are in one central database, making it easier to determine where your clients are coming from and which job types are giving your company the most revenue. The Fleetmatics WORK fieldworker tagging system gives dispatchers the ability to sort worker schedules and assign jobs on a best-fit basis.

    Keeping a centralized client database allows you to view your client records on demand versus rummaging through stacks of files and folders for hours on end to find the customer information you need.

    Scheduling and Dispatch

    Imagine still managing your fieldworker schedules with a whiteboard. As long as no major job order changes happen throughout the day, this method will probably work just fine. But what if a job order suddenly gets cancelled or additional requests are made to an existing work order? What about emergency appointments from long-time customers? Numerous phone calls will need to be placed so that dispatch and the field workforce are on the same page.

    Fleetmatics WORK allows you to take control of your worker schedules regardless of the frequency with which things change. Every time a job update is made, notifications are pushed to your workers’ mobile devices. You also instantly see when emergency job assignments are acknowledged or when additional work is needed at a job site.

    The Fleetmatics WORK Scheduler lets you schedule jobs and assign them to a field agent with just a few clicks.

    Quotes and Invoices

    Fleetmatics WORK enables your company to save on paper costs by turning a quote into a job order and completed work into an invoice with just a few clicks. Once payment for an invoice is received, one click and the job is closed.

    With Fleetmatics WORK, you can create custom quotes and invoices, and charge varying pay rates as appropriate. The app also has the ability to accept credit card payments via Stripe.

    With Fleetmatics WORK, quotes or estimates can easily be converted into jobs, and when jobs are completed, into invoices.

    Reports

    So you know how your business is doing, Fleetmatics WORK has a reporting functionality that gives you instant visibility into your jobs, clients, fieldworkers, and other custom data you’d like to track. Reports include timesheets, job summaries, inventory, as well as revenue reports by client, product, or service. They can be exported into Excel or PDF formats and distributed as necessary.

    Fleetmatics WORK also supports customized reporting through its Dynamic Reports feature. From the main menu of your admin account, select Reports, then Create Dynamic Reports. After naming the report, you will be prompted to choose a category, add the necessary reporting fields, including filters and sorting level, if any.

    Reports provide comprehensive visibility into your jobs, fieldworkers, and clients. Custom or dynamic reports can be built as well.

    Accounting Integration

    With Fleetmatics WORK’s built-in integration with accounting apps like QuickBooks, SAAS, Xero, and MYOB Live, you only have to enter information once into the system and they automatically show up in your accounting platform. You can also directly download your invoices into your accounting program.

    For a seamless data flow between systems, Fleetmatics WORK integrates with accounting solutions such as QuickBooks, MYOB, and Xero.

    Verizon Connect Work - Intégrations

    Fleetmatics WORK has ready-made integrations with accounting systems such as QuickBooks, Xero, and MYOB.

    Verizon Connect Work - Prix

    Fleetmatics WORK pricing can be requested from their sales team.

    Verizon Connect Work - Résumé

    • One convenient cloud-based location to manage your clients, jobs, field personnel, and paperwork
    • Instantly syncs job updates from the job site to the office, and vice versa
    • Easy integration with commonly used accounting software, such as Xero, QuickBooks, and MYOB
    • Billing and invoicing in just a few clicks
    • Available as a native mobile app from the App Store and Google Play
    • The mobile app can be used even in places where there’s no Internet connectivity, and automatically syncs once you’re back online

    Verizon Connect Work - FAQ

    Verizon Connect Work - FAQ

    Voici quelques-unes des questions fréquentes sur Verizon Connect Work.

    Q. Quels sont les types de licence disponibles pour Verizon Connect Work ?

    Types de licences disponibles pour Verizon Connect Work :

    Type de licence: Abonnement

    Essai gratuit: Non disponible

    Contact Fleetmatics WORK directly for pricing information

    Q. Quelles sont les principales fonctionnalités du logiciel Verizon Connect Work ?

    Fonctionnalités du logiciel Verizon Connect Work :

    • Accounting integration
    • Activity dashboard
    • Billable hours
    • Billing & invoicing
    • Client database
    • Client portal
    • Contact history
    • Data import
    • Electronic signature capture
    • Invoice management
    • Invoices
    • Job management
    • Multi-location support
    • Multiple user accounts
    • Offline access
    • Real time reporting
    • Recurring tasks
    • Scheduled reporting
    • Summary reports
    • Tagging
    • Timesheet management
    • Timesheets
    • Whiteboard
    • Work history

    Q. Qui utilise Verizon Connect Work ?

    Utilisateurs habituels du logiciel Verizon Connect Work :

    Entreprises de taille moyenne, PME

    Q. Dans quelles langues Verizon Connect Work est-il disponible ?

    Nous n'avons pas d'informations sur les langues prises en charge par Verizon Connect Work.

    Q. Quels sont les types de licence disponibles pour Verizon Connect Work ?

    Types de licences disponibles pour Verizon Connect Work:

    Abonnement

    Q. Verizon Connect Work prend-il en charge les appareils mobiles ?

    Appareils pris en charge par Verizon Connect Work :

    Android, iPhone, iPad

    Q. Avec quelles applications Verizon Connect Work peut-il s'intégrer ?

    Applications s'intégrant à Verizon Connect Work :

    KashFlow, MYOB Essentials, MYOB Essentials, QuickBooks, QuickBooks Online, Saasu, ServMan, Stripe, Xero, Xero

    Q. Quelles sont les ressources d'aide disponibles pour Verizon Connect Work ?

    Ressources d'aide disponibles pour Verizon Connect Work :

    FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo