Verizon WORK - Prix, fonctionnalités, avis et comparateur de logiciels

Verizon WORK

Field service management software for SMBs

2.8/5 (125 avis)

Verizon WORK - Présentation

"I find Verizon Connect WORK a very powerful tool which allows me to have greater control of the scheduling of our jobs as well as more productive allocation of my individual staff members" - Jed Stewart, JedPlumb Pty Ltd

Verizon Connect WORK gives you onsite job visibility. Users are simplifying their day by knowing exactly what their staff are doing without them having to dig through piles of paperwork.
• Manage your Field Workers
• Client Management
• Invoicing and Quoting
• Customisable Reports

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Canada, États-Unis

Langues


Verizon WORK - Avis

Note globale
2.8/5
43% d'avis positifs
26
Excellent
28
Très bien
14
Moyen
10
Médiocre
47
Horrible
Traduire avec Google Translate

Don't Buy This Product

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 05/12/2016
Provenance de l'avis : SoftwareAdvice

The sales pitch "demo" is really great. I was promised this product would do everything I needed it to do and more. It is on the more expensive end of fleet/service software but I figured if it did literally everything we needed it to do, it was worth the money for the time it would save us. I was very hesitant to sign a year contract up front and shouldn't have.

The first red flag was that it took literally 3 months to get my data (and then not even all of it) transferred from our old system to the new one. Apparently the implementation team is very busy. But they kept charging me, despite the fact I couldn't use the software because my data wasn't in it.

Things went downhill from there. The last piece of bad news from Verizon WORK is that I attempted to cancel the automatic contract renewal via phone, and was told it was canceled via phone, and of course it wasn't. After sending a detailed email CCing my attorney, they did let me out of the renewal contract, but didn't refund me that month's payment (including the a hefty "renewal" fee).

Avantages

It's online.
The IT department is very polite.

Inconvénients

Just a few:

Sales guy said I could run reports for commission pay for my employees. I cannot. I had to buy another software to do that.

I was told I could import all of the data from my previous application. I cannot. I’m stuck having to use both applications because a lot of the data that was imported was jumbled and things like pricing on jobs is missing.

I was told this application synced seamlessly with Quickbooks. It doesn’t. DO NOT sync it with QB if you charge sales tax. I’ve had to manually delete all of the invoice data in Quickbooks costing me hundreds of dollars.

Verizon WORK is very frustrating to use. The implementation team had to give me several work-arounds to make it work for my business. One of them requires us to make multiple “jobs” for every actual job which creates a logistical nightmare and it takes a lot of extra admin work. This is because you cannot invoice with the taskworker, only with the fleetworker.

The phone app is not intuitive. For instance, you have to not only hit “save” but also “update” to save anything on an estimate and you can only update one thing at a time. If you try to change the description and then add an item without saving and updating first, when you go back to the estimate the description is gone. Then, after you hit “update” it kicks you out of that estimate and you have to sort and re-find the estimate to add information. This is something that yes, I can work around. But it’s very frustrating and takes so much longer. The phone app also crashes a lot. Often enough I started saving everything I do in notes and then copy and pasting them to the app hoping they’d be there when I get back to my computer.

I cannot use the new version of Verizon WORK at all, because if I open a job there’s no scroll bar. Also, the system automatically changes the time of the job to 5 hours later in the day. I repeatedly asked for a fix for this to no avail.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduire avec Google Translate

Extremely unfortunate

Publié le 16/08/2016
Provenance de l'avis : SoftwareAdvice

Avantages

Mobile dispatching and in office changes to on-site technicians.

Inconvénients

I was really excited to switch over to Verizon WORK. We use Verizon REVEAL for our fleet tracking and have loved the service so when the salesman talked to me about their work program it seemed like a great fit. Unfortunately this ended up being a horrible experience. It took them months to do the customer integration then when we got the program they somehow uploaded all active and in-active- inventory, items, services, customers. They sent me to a guy who tried to fix it but I ended up having an office person spend 2 weeks cleaning it up. We got it all squared away started scheduling work and dispatching technicians the first month we completed around 450 jobs. When we went to bill them the integrator into QB wouldn't work so we called the tech line multiple times and they tried to fix it the tech couldn't get it to work so he told us just to do the invoices manually. I had an office person go through all the job cards and create and re-write 450 invoices. The next month after it not working and spending a bunch of time on the phone with techs we finally got it to send the invoices to QB. Then I noticed it actually created all new line items but with the same name so when I pull a p/l report everything from Verizon WORK is now uncategorized income and it wont even let me fix it without deleting the invoice and creating a new one. So now I can see the income between the different crews. I could go on and on the bottom line is my interaction has not been pleasant. I called to cancel and they called me back and left a message saying they have denied my cancellation request.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

1.0/10
Traduire avec Google Translate

WARNING Such a bad company

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/12/2017
Provenance de l'avis : SoftwareAdvice

DO NOT BUY, you will regret it

Inconvénients

there is zero customer service, they are never available and unfortunately, they are needed far too often.

The glitches are extremely bad and due to a software "error" on the invoice side, i have lost thousands of pounds. when making a complaint i managed to finally get to a director who promised me he would look into it and almost a week later he said, "the system doesn't work the way you want it to" and fobbed me off with no help, i threatened to sue them and he practically said bring it on. this company is by far the worst experience I have ever, ever had the displeasure to have been suckered into. after making the complaint i find myself locked out of the account and no one available to sort the issue. I can guarantee that they have yet again messed up the payments (which happens so frequently) they didn’t charge me for 6 months, and then called up and threatened to cut me off when they are the ones responsible for taking payments.

Whatever you do find another company, this one will sell the software as the best thing ever, sign you up to a contract and once you've signed it tell you its for 3 years and there is no way of getting out of it.

I could mention so many more things that are wrong about this company, but if you still buy it after reading this, good luck to you, you will need it.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduire avec Google Translate

Product has limited capability and the customer service is some of the worst I've ever dealt with.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 17/11/2017
Provenance de l'avis : SoftwareAdvice

Would not recommend this company as a work platform. From the limitations of their platform to the extent of their billing issues to the poor customer service, this is a poor provider all around.

Avantages

Dispatch board is a decent portal for scheduling. Beyond this there has been very little positive with this program that I would recommend.

Inconvénients

Used the system for 2 years. In that time, they have multiple programming issues. Including an error that took recurring jobs which were scheduled for 2 days and booked hundreds of calls for the same recurring issue months out. Resulting in thousands of calls on our schedule that needed to be removed once at a time. Took days to delete and further spent days helping their tech department to resolve the issue. Their programmer found an error in their system and did correct it but sorry about our luck for the cost and time to repair. Reimbursed us for a months service as thats all they could do. We have had numerous billing errors over the past two years and getting any resolution from them takes a minimum of 6 calls in my experience. Nobody is capable of making any decision regarding assisting a customer. We notified them that we were cancelling the contract with 90 days notice (60 required) and got confirmation of this. 2 weeks later I inquired as to the cancellation and was told nothing was in the system. Cancelled again following their process. Found out again that this hadn't been done. Wanted to lock me into another year of payment.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduire avec Google Translate

Cheap program, but you get what you pay for.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/11/2017
Provenance de l'avis : SoftwareAdvice

Avantages

The program is fairly straight forward, and easy to use. Booking calls is easy, once you have the clients already in the system.

Inconvénients

Being very simple, it can be kinda clunky. It is hard to look up the history of a client, when you are already in the middle of booking a call. You have to exit the scheduler, and open up each call to see what was performed on each visit. It can be very cumbersome, when you are on the phone with a client and just trying to figure out how to proceed. We find the program fairly slow to load clients and work history, and there isn't an easy way to combine duplicates in clients or calls.
When we notified Verizon WORK that we were cancelling our services and moving to another company that had a more full billing program, they started nickle and diming us. It was like they were trying to screw us for any extra money they could get out of us.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

2.0/10

Verizon WORK - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Contact Fleetmatics WORK directly for pricing information

Verizon WORK - Fonctionnalités

  • API
  • Emplacements multiples
  • Gestion des factures
  • Tableau de bord d'activités

  • Audit
  • Champs personnalisables
  • Données en temps réel
  • Gestion de la conformité
  • Gestion des flux de travail
  • Gestion des stocks
  • Importation et exportation de données
  • Intégration de tiers
  • Monitoring
  • Notifications automatiques
  • Piste d'audit
  • Rapports et statistiques
  • Rapports personnalisables
  • Stockage de documents
  • Suivi de l'inventaire
  • Suivi des activités

Plus d'informations sur Verizon WORK

Verizon WORK - Principales fonctionnalités

  • Accounting integration
  • Activity dashboard
  • Billable hours
  • Billing & invoicing
  • Client database
  • Client portal
  • Contact history
  • Data import
  • Electronic signature capture
  • Invoice management
  • Invoices
  • Job management
  • Multi-location support
  • Multiple user accounts
  • Offline access
  • Real time reporting
  • Recurring tasks
  • Scheduled reporting
  • Summary reports
  • Tagging
  • Timesheet management
  • Timesheets
  • Whiteboard
  • Work history

Avantages

  • Reduce paperwork
  • Control and Manage your schedule via your mobile device.
  • Fieldworker Alerts via push notifications, SMS and email
  • Customized forms
  • Invoice and Quote from the field
  • Signature Capture straight from your mobile device
  • Travel, start and finish times tracked
  • Driving directions straight to your mobile device
  • Capture photos uploaded directly from mobile device
  • Document attachment capabilities
  • Simplified Backend Processes

  • Analyse de GetApp

    Fleetmatics WORK is a cloud-based field service management software that lets you manage your clients, job orders, schedules, fieldworkers, and invoices from one central location. It enables you to get rid of redundant paperwork and numerous phone calls by automatically sending out notifications to field agents whenever a job update is posted.

    The Fleetmatics WORK mobile app gives fieldworkers the requisite information they need to get the job done, such as job location, driving directions, specific job instructions, and even last-minute changes to the work order. They can capture and attach pictures of the job site, parts to replace, and other pertinent work details to keep customer records up-to-date. They can also send invoices from the app as soon as the work is complete, and digitally capture customer signatures using their mobile devices.

    Some of Fleetmatics WORK’s core features are client and fieldworker management, scheduling and dispatch, quotes and invoices, reports, and accounting software integration.

    Fleetmatics WORK is equipped with a dashboard that's easy to navigate and allows quick access to various other important features: client database, supplier information, jobs, schedule management, and more.

    Description du logiciel Verizon WORK

    Fleetmatics WORK is an all-in-one software solution for field service businesses. It oversees dispatch management, customer database administration, quotes and estimates, billing and invoicing, inventory control, job management, workforce scheduling, service history tracking, and more.

    It empowers dispatchers in the home office to instantaneously see where their fieldworkers are, what jobs they’re currently working on, and who’s available to take on additional assignments. Because everything is in one centralized cloud repository, overtime and paperwork are kept to a minimum, affording you and your staff more time to focus on the more important aspects of your business.

    Aside from fieldworker management and job control, Fleetmatics WORK can be used to keep track of your inventory.

    Verizon WORK - Principales fonctionnalités

    Client and Fieldworker Management

    Fleetmatics WORK functions as a hub where all your client information and fieldworker data are kept, allowing you to locate essential information without digging through heaps of files and folders of paperwork.

    Client information such as their locations, contact details, phone call particulars, and other documents are in one central database, making it easier to determine where your clients are coming from and which job types are giving your company the most revenue. The Fleetmatics WORK fieldworker tagging system gives dispatchers the ability to sort worker schedules and assign jobs on a best-fit basis.

    Keeping a centralized client database allows you to view your client records on demand versus rummaging through stacks of files and folders for hours on end to find the customer information you need.

    Scheduling and Dispatch

    Imagine still managing your fieldworker schedules with a whiteboard. As long as no major job order changes happen throughout the day, this method will probably work just fine. But what if a job order suddenly gets cancelled or additional requests are made to an existing work order? What about emergency appointments from long-time customers? Numerous phone calls will need to be placed so that dispatch and the field workforce are on the same page.

    Fleetmatics WORK allows you to take control of your worker schedules regardless of the frequency with which things change. Every time a job update is made, notifications are pushed to your workers’ mobile devices. You also instantly see when emergency job assignments are acknowledged or when additional work is needed at a job site.

    The Fleetmatics WORK Scheduler lets you schedule jobs and assign them to a field agent with just a few clicks.

    Quotes and Invoices

    Fleetmatics WORK enables your company to save on paper costs by turning a quote into a job order and completed work into an invoice with just a few clicks. Once payment for an invoice is received, one click and the job is closed.

    With Fleetmatics WORK, you can create custom quotes and invoices, and charge varying pay rates as appropriate. The app also has the ability to accept credit card payments via Stripe.

    With Fleetmatics WORK, quotes or estimates can easily be converted into jobs, and when jobs are completed, into invoices.

    Reports

    So you know how your business is doing, Fleetmatics WORK has a reporting functionality that gives you instant visibility into your jobs, clients, fieldworkers, and other custom data you’d like to track. Reports include timesheets, job summaries, inventory, as well as revenue reports by client, product, or service. They can be exported into Excel or PDF formats and distributed as necessary.

    Fleetmatics WORK also supports customized reporting through its Dynamic Reports feature. From the main menu of your admin account, select Reports, then Create Dynamic Reports. After naming the report, you will be prompted to choose a category, add the necessary reporting fields, including filters and sorting level, if any.

    Reports provide comprehensive visibility into your jobs, fieldworkers, and clients. Custom or dynamic reports can be built as well.

    Accounting Integration

    With Fleetmatics WORK’s built-in integration with accounting apps like QuickBooks, SAAS, Xero, and MYOB Live, you only have to enter information once into the system and they automatically show up in your accounting platform. You can also directly download your invoices into your accounting program.

    For a seamless data flow between systems, Fleetmatics WORK integrates with accounting solutions such as QuickBooks, MYOB, and Xero.

    Verizon WORK - Intégrations

    Fleetmatics WORK has ready-made integrations with accounting systems such as QuickBooks, Xero, and MYOB.

    Verizon WORK - Prix

    Fleetmatics WORK pricing can be requested from their sales team.

    Verizon WORK - Résumé

    • One convenient cloud-based location to manage your clients, jobs, field personnel, and paperwork
    • Instantly syncs job updates from the job site to the office, and vice versa
    • Easy integration with commonly used accounting software, such as Xero, QuickBooks, and MYOB
    • Billing and invoicing in just a few clicks
    • Available as a native mobile app from the App Store and Google Play
    • The mobile app can be used even in places where there’s no Internet connectivity, and automatically syncs once you’re back online

    Verizon WORK - FAQ

    Voici quelques-unes des questions fréquentes sur Verizon WORK.

    Q. Quels sont les types de licence disponibles pour Verizon WORK ?

    Types de licences disponibles pour Verizon WORK :

    Type de licence: Abonnement

    version d'essai gratuite: Non disponible

    Contact Fleetmatics WORK directly for pricing information

    Q. Quelles sont les principales fonctionnalités du logiciel Verizon WORK ?

    Fonctionnalités du logiciel Verizon WORK :

    • Accounting integration
    • Activity dashboard
    • Billable hours
    • Billing & invoicing
    • Client database
    • Client portal
    • Contact history
    • Data import
    • Electronic signature capture
    • Invoice management
    • Invoices
    • Job management
    • Multi-location support
    • Multiple user accounts
    • Offline access
    • Real time reporting
    • Recurring tasks
    • Scheduled reporting
    • Summary reports
    • Tagging
    • Timesheet management
    • Timesheets
    • Whiteboard
    • Work history

    Q. Qui utilise Verizon WORK ?

    Utilisateurs habituels du logiciel Verizon WORK :

    Entreprises de taille moyenne, PME

    Q. Dans quelles langues Verizon WORK est-il disponible ?

    Nous n'avons pas d'informations sur les langues prises en charge par Verizon WORK.

    Q. Quels sont les types de licence disponibles pour Verizon WORK ?

    Types de licences disponibles pour Verizon WORK:

    Abonnement

    Q. Verizon WORK prend-il en charge les appareils mobiles ?

    Appareils pris en charge par Verizon WORK :

    Android, iPhone, iPad

    Q. Avec quelles applications Verizon WORK peut-il s'intégrer ?

    Applications s'intégrant à Verizon WORK :

    KashFlow, MYOB, MYOB, QuickBooks, QuickBooks Online, Saasu, ServMan, Stripe, Xero, Xero

    Q. Quelles sont les ressources d'aide disponibles pour Verizon WORK ?

    Ressources d'aide disponibles pour Verizon WORK :

    FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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