"I find Verizon Connect WORK a very powerful tool which allows me to have greater control of the scheduling of our jobs as well as more productive allocation of my individual staff members" - Jed Stewart, JedPlumb Pty Ltd
Verizon Connect WORK gives you onsite job visibility. Users are simplifying their day by knowing exactly what their staff are doing without them having to dig through piles of paperwork.
• Manage your Field Workers
• Client Management
• Invoicing and Quoting
• Customisable Reports
Would not recommend this company as a work platform. From the limitations of their platform to the extent of their billing issues to the poor customer service, this is a poor provider all around.
Dispatch board is a decent portal for scheduling. Beyond this there has been very little positive with this program that I would recommend.
Used the system for 2 years. In that time, they have multiple programming issues. Including an error that took recurring jobs which were scheduled for 2 days and booked hundreds of calls for the same recurring issue months out. Resulting in thousands of calls on our schedule that needed to be removed once at a time. Took days to delete and further spent days helping their tech department to resolve the issue. Their programmer found an error in their system and did correct it but sorry about our luck for the cost and time to repair. Reimbursed us for a months service as thats all they could do. We have had numerous billing errors over the past two years and getting any resolution from them takes a minimum of 6 calls in my experience. Nobody is capable of making any decision regarding assisting a customer. We notified them that we were cancelling the contract with 90 days notice (60 required) and got confirmation of this. 2 weeks later I inquired as to the cancellation and was told nothing was in the system. Cancelled again following their process. Found out again that this hadn't been done. Wanted to lock me into another year of payment.
The program is fairly straight forward, and easy to use. Booking calls is easy, once you have the clients already in the system.
Being very simple, it can be kinda clunky. It is hard to look up the history of a client, when you are already in the middle of booking a call. You have to exit the scheduler, and open up each call to see what was performed on each visit. It can be very cumbersome, when you are on the phone with a client and just trying to figure out how to proceed. We find the program fairly slow to load clients and work history, and there isn't an easy way to combine duplicates in clients or calls.
When we notified Verizon WORK that we were cancelling our services and moving to another company that had a more full billing program, they started nickle and diming us. It was like they were trying to screw us for any extra money they could get out of us.
For the past month and a half I've been working with learning the Verizon WORK software as well as Verizon REVEAL. This software is definitely ideal for those starting a business and would like to keep track of their fieldworkers. Although i do feel that this software is not for every industry.
I'm in my mid 20's and can confidently say that I'm technologically inclined and learned this with a fast paced manner. This software can be easily learned by younger generations but I'm finding it very difficult teaching our older office administrators how to use this management system. This goes as well with the mobile app.
Has quick respond time on uploading and saving. There are multiple ways to do one specific task, so there's not just one way to navigate through the software. You can set specific restrictions on certain fieldworkers/ admin controlling their ability what to see on a specific job dispatched to them. The implementation team is very patient and will schedule as many training sessions as needed to learn the functionality of the software.
Customer support is not great. Takes long to respond back. Needs time to learn how to use for older people. The implementation data process can be tedious and is not accurate even when put in the requested form they ask. I suggest correcting any mistakes yourself through the program after all data has been imported
Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to “real-time”, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan
EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!
• Verizon WORK gives me, as Director of Corporate Operations, essential detailed productivity reports within seconds.
• Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports.
• With a click, I have reports of total revenue including breakdown of labor, parts, travel time and actual job duration.
• Our technicians are able to sell more by doing quotes instantly. This exciting, real-time “Quotes” feature allows our office to email these figures within an hour, thereby closing more sales than ever before.
• Verizon WORK has allowed us to streamline and fast-track our paperwork; one-hour tasks are now done in minutes. Verizon WORK enabled our transition from piles of paperwork to next-generation technology.
PRODUCT ENHANCEMENT of certain issues. Example, more than one email address, speed of program when changing on the dashboard.
Seamless tracking of precise fleet locations. Took all the stress out of monthly mileage reporting to ODOT -- set it up for reports to be automatically emailed to me at month-end.
The report center does not seem as user-friendly as it could be. The filter options can be a little confusing and it can be hard to find the report you're looking for (distance traveled is what you need for monthly mileage by truck). Customer service was extremely lacking -- it took months to get a response after the initial buy-in. At the time, we felt like no one cared after we signed the contract -- however, we now feel that we were likely just part of the flooded market and got lost in the shuffle during the ELD mandate -- the market was flooded at once with people desperate to stay compliant. We have not had any issues after all was setup, so we have not had a reason to contact them again.
Contact Fleetmatics WORK directly for pricing information
Fleetmatics WORK is a cloud-based field service management software that lets you manage your clients, job orders, schedules, fieldworkers, and invoices from one central location. It enables you to get rid of redundant paperwork and numerous phone calls by automatically sending out notifications to field agents whenever a job update is posted.
The Fleetmatics WORK mobile app gives fieldworkers the requisite information they need to get the job done, such as job location, driving directions, specific job instructions, and even last-minute changes to the work order. They can capture and attach pictures of the job site, parts to replace, and other pertinent work details to keep customer records up-to-date. They can also send invoices from the app as soon as the work is complete, and digitally capture customer signatures using their mobile devices.
Some of Fleetmatics WORK’s core features are client and fieldworker management, scheduling and dispatch, quotes and invoices, reports, and accounting software integration.
Fleetmatics WORK is an all-in-one software solution for field service businesses. It oversees dispatch management, customer database administration, quotes and estimates, billing and invoicing, inventory control, job management, workforce scheduling, service history tracking, and more.
It empowers dispatchers in the home office to instantaneously see where their fieldworkers are, what jobs they’re currently working on, and who’s available to take on additional assignments. Because everything is in one centralized cloud repository, overtime and paperwork are kept to a minimum, affording you and your staff more time to focus on the more important aspects of your business.
Fleetmatics WORK functions as a hub where all your client information and fieldworker data are kept, allowing you to locate essential information without digging through heaps of files and folders of paperwork.
Client information such as their locations, contact details, phone call particulars, and other documents are in one central database, making it easier to determine where your clients are coming from and which job types are giving your company the most revenue. The Fleetmatics WORK fieldworker tagging system gives dispatchers the ability to sort worker schedules and assign jobs on a best-fit basis.
Imagine still managing your fieldworker schedules with a whiteboard. As long as no major job order changes happen throughout the day, this method will probably work just fine. But what if a job order suddenly gets cancelled or additional requests are made to an existing work order? What about emergency appointments from long-time customers? Numerous phone calls will need to be placed so that dispatch and the field workforce are on the same page.
Fleetmatics WORK allows you to take control of your worker schedules regardless of the frequency with which things change. Every time a job update is made, notifications are pushed to your workers’ mobile devices. You also instantly see when emergency job assignments are acknowledged or when additional work is needed at a job site.
Fleetmatics WORK enables your company to save on paper costs by turning a quote into a job order and completed work into an invoice with just a few clicks. Once payment for an invoice is received, one click and the job is closed.
With Fleetmatics WORK, you can create custom quotes and invoices, and charge varying pay rates as appropriate. The app also has the ability to accept credit card payments via Stripe.
So you know how your business is doing, Fleetmatics WORK has a reporting functionality that gives you instant visibility into your jobs, clients, fieldworkers, and other custom data you’d like to track. Reports include timesheets, job summaries, inventory, as well as revenue reports by client, product, or service. They can be exported into Excel or PDF formats and distributed as necessary.
Fleetmatics WORK also supports customized reporting through its Dynamic Reports feature. From the main menu of your admin account, select Reports, then Create Dynamic Reports. After naming the report, you will be prompted to choose a category, add the necessary reporting fields, including filters and sorting level, if any.
With Fleetmatics WORK’s built-in integration with accounting apps like QuickBooks, SAAS, Xero, and MYOB Live, you only have to enter information once into the system and they automatically show up in your accounting platform. You can also directly download your invoices into your accounting program.
Fleetmatics WORK has ready-made integrations with accounting systems such as QuickBooks, Xero, and MYOB.
Fleetmatics WORK pricing can be requested from their sales team.
Voici quelques-unes des questions fréquentes sur Verizon WORK.
Types de licences disponibles pour Verizon WORK :
Type de licence: Abonnement
version d'essai gratuite: Non disponible
Contact Fleetmatics WORK directly for pricing information
Fonctionnalités du logiciel Verizon WORK :
Utilisateurs habituels du logiciel Verizon WORK :
Entreprises de taille moyenne, PME
Nous n'avons pas d'informations sur les langues prises en charge par Verizon WORK.
Types de licences disponibles pour Verizon WORK:
Appareils pris en charge par Verizon WORK :
Android, iPhone, iPad
Applications s'intégrant à Verizon WORK :
KashFlow, MYOB, MYOB, QuickBooks, QuickBooks Online, Saasu, ServMan, Stripe, Xero, Xero
Ressources d'aide disponibles pour Verizon WORK :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo