Verizon Connect Work

Logiciel de gestion des interventions pour les PME.

2,7 /5 (148 avis) Donnez votre avis !

Verizon Connect Work - Présentation

Description du logiciel Verizon Connect Work

"Verizon Connect fonctionne comme un outil très puissant qui permet d'avoir un meilleur contrôle de la planification des travaux ainsi qu'une répartition plus productive des membres de chaque équipe." - Jed Stewart, JedPlumb Pty Ltd

Verizon Connect WORK vous offre une visibilité sur site. Les utilisateurs simplifient leur journée en sachant exactement ce que fait leur personnel sans qu'ils aient à fouiller dans des piles de documents.
• Gestion de vos travailleurs sur le terrain
• Gestion des clients
• Création de devis et facturation
• Rapports personnalisables

Verizon Connect Work - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Verizon Connect Work - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Australie
Langues

Media

143472
143473
143474
143475
143476
591159
Verizon Connect Work video Capture d'écran pour Verizon Connect Work : Capture d'écran pour Verizon Connect Work : Capture d'écran pour Verizon Connect Work : Capture d'écran pour Verizon Connect Work : Capture d'écran pour Verizon Connect Work : Capture d'écran pour Verizon Connect Work :

Verizon Connect Work - Avis

Verizon Connect Work - Avis

Note globale
2,7
/
5
Excellent
28

Très bien
32

Moyen
19

Médiocre
10

Mauvais
59

Rapport qualité-prix
2,4
Fonctionnalités
2,6
Simplicité d'utilisation
3
Support client
2,7
41% des utilisateurs recommandent cette application
Joanne S.

Verizon WORK

Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to “real-time”, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan

EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!


Traduire avec Google Translate
Jay C.

Dipping Your Toe into the Abyss of Digital Transformation

It is a phenomenal step towards a digital environment for the under served home services sector. Implementing Verizon Connect Work is a step in the right direction! At the end of the day Verizon is a telecom company and looking to upsell their products into your business.


Traduire avec Google Translate
Joanna D.

Unkept Promises

It's a scheduling software that started on an internet base and tried to go to mobile and has failed in my opinion. They will roped us in with promises that they didn't keep. This is why we decided to leave.


Traduire avec Google Translate
Jorge S.

Great Scheduling tool for the money


Traduire avec Google Translate
Larry A.

BEWARE of the Details Before you buy - Does not Interface with Quickbooks Well

Right now we are paying for the monthly as when you sign up they say " there is no stopping the payment". However, you can't see where it is going to really work, or not, until it starts getting implemented. We were "gun ho" when we started as it was "completely customizable". We test drove a system last year and ditched it because the invoice could be sent to the technicians email for data mining. They promised to make sure it didn't happen with this one and sure enough the day we started none of the pricing showed up for parts and the email feature was enabled. That means they wasted our time in the multiple data gathering sessions to set it up. WE HAVE ASKED FOR A CANCELLATION BUT WERE TOLD THEY DO NOT DO THIS AND THAT WE WOULD HAVE TO PAY THE WHOLE YEAR.


Traduire avec Google Translate
Joanne S.
Traduire en français

Verizon WORK

Publié le 31/03/2016
Provenance de l'avis : GetApp

Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to “real-time”, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan

EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!

Avantages

• Verizon WORK gives me, as Director of Corporate Operations, essential detailed productivity reports within seconds.

• Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports.

• With a click, I have reports of total revenue including breakdown of labor, parts, travel time and actual job duration.

• Our technicians are able to sell more by doing quotes instantly. This exciting, real-time “Quotes” feature allows our office to email these figures within an hour, thereby closing more sales than ever before.

• Verizon WORK has allowed us to streamline and fast-track our paperwork; one-hour tasks are now done in minutes. Verizon WORK enabled our transition from piles of paperwork to next-generation technology.

Inconvénients

PRODUCT ENHANCEMENT of certain issues. Example, more than one email address, speed of program when changing on the dashboard.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Jay C.
Secteur d'activité: Services financiers
Taille de l'entreprise: 2-10 employés
Traduire en français

Dipping Your Toe into the Abyss of Digital Transformation

Logiciel utilisé Autre pendant plus de deux ans
Publié le 12/12/2019
Provenance de l'avis : Capterra

It is a phenomenal step towards a digital environment for the under served home services sector. Implementing Verizon Connect Work is a step in the right direction! At the end of the day Verizon is a telecom company and looking to upsell their products into your business.

Avantages

I love the fact that Verizon Connect focuses on the technologically under served realm of the home services market. These business's technology initiatives take a hard stop at email and spreadsheets. When implemented and used correctly, Verizon Connect Work (formerly Fleetmatics WORK) can bring to the surface revenue opportunities that business owners and stakeholders were oblivious to. Being typically their first go at new technology, Verizon Connect Work is usually welcome because of the ease of implementation and use. The technology is priced right and the ROI is enormous! The ROI stems from getting off the paper, chalkboards, notepads and alleviating lost invoices. At the end of the day the software is the home service industries first step towards digital transformation in this Fourth Industrial Revolution.

Inconvénients

In response to Verizon Connect Work being described by former users as "A Starter Software" or "Technology Training Wheels", there is high churn being there are more robust softwares that encompass the entire life of a work order. With out mentioning any software company names, Verizon Connect Work's book of business is on a mass exodus to other players. To add, their is limited to zero customer support and the buying process wasn't very enjoyable.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 5.0/10

Joanna D.
Secteur d'activité: Eau/gaz/électricité
Taille de l'entreprise: 13-50 employés
Traduire en français

Unkept Promises

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 19/02/2019
Provenance de l'avis : Capterra

It's a scheduling software that started on an internet base and tried to go to mobile and has failed in my opinion. They will roped us in with promises that they didn't keep. This is why we decided to leave.

Avantages

I loved how easy it was to navigate and filter to find the invoice/ticket/customer that I needed really fast. I loved how I could keep whatever information I needed with customized info boxes. Dispatching out to Employees was easy and the old App for the Techs out in the field could do many things. IT worked great on the desktop end.

Inconvénients

When we 1st signed on we were promised that the program would keep track of our inventory. We are a HVAC business and we have a lot of parts to keep track of. It wasn't working great when we started and the old app was ok with it. Then they Upgraded and had a new App and they completely trashed the inventory program and didn't tell us.
Since we are located with lots of country and rural areas we were told that the app can work offline and update the main programs once it got back in data range. This has never worked properly and my Techs were calling me to update their tickets because the app wasn't working.
The New App upgrade came everything went downhill. Techs could no longer create their own jobs (and we have Techs for on-call weekends) Techs could no longer show discounts to the customers on the invoice. The app still didn't work out in rural areas. It doesn't not work very well on the Mobile end.
Everytime I had Customer service on the line they tried their best, but since everything that we as a company needed they couldn't provide we didn't want to stay with them.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 4.0/10

Jorge S.
Secteur d'activité: Sécurité et enquêtes
Taille de l'entreprise: 5 001-10 000 employés
Traduire en français

Great Scheduling tool for the money

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 26/09/2019
Provenance de l'avis : Capterra

Avantages

The software is very inexpensive for the features and functionality you receive. It is great for businesses just starting out or smaller field service organizations. Lots of great features for the price.

Inconvénients

There are some limitations to what it can do. Reporting is somewhat limited but still provides many options for custom reports. Inability to view a large number of jobs because you can only search for job numbers one at a time.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Larry A.
Secteur d'activité: Automatisation industrielle
Taille de l'entreprise: 13-50 employés
Traduire en français

BEWARE of the Details Before you buy - Does not Interface with Quickbooks Well

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 30/01/2019
Provenance de l'avis : SoftwareAdvice

Right now we are paying for the monthly as when you sign up they say " there is no stopping the payment". However, you can't see where it is going to really work, or not, until it starts getting implemented. We were "gun ho" when we started as it was "completely customizable". We test drove a system last year and ditched it because the invoice could be sent to the technicians email for data mining. They promised to make sure it didn't happen with this one and sure enough the day we started none of the pricing showed up for parts and the email feature was enabled. That means they wasted our time in the multiple data gathering sessions to set it up. WE HAVE ASKED FOR A CANCELLATION BUT WERE TOLD THEY DO NOT DO THIS AND THAT WE WOULD HAVE TO PAY THE WHOLE YEAR.

Avantages

Great for the Field guys as they like the photos and dispatch features. The details get out to them faster and they can start from home to the first calls for the day. Turn by turn directions are great if all your site locations are set up.

Inconvénients

The interface with Quickbooks is one way with parts. Changes in prices in Quickbooks have to be hand entered in both systems. We were told we would not want to use the Quickbooks after using there software. That is code words for "It doesn't work well" with Quickbooks. The time to generate an invoice is twice as long for the invoicer. The time from the techs has to be hand transferred to the invoice. There is no automatic calc from field to invoice because "they don't want to be responsible" for the techs pushing the wrong start/stop times. The time savings given in the sales pitch is diminished by the lost productivity in maintaining pricing and transferring times. Also the techs can alter the time they actually start and stop so forget using it to prove in any court when they actually arrived. For those of us managing technicians there is just as much chance for time abuse using this system. In the day of SQL database interfaces they are missing the boat in a fully integrated system. Every answer to our objections was to have us place a comment on a link button for the "developers" somewhere in the UK to "consider".

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 3.0/10

Recommandation utilisateur
6,2/10
Basé sur 148 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Verizon Connect Work - Prix

Verizon Connect Work - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
2,4/5
Basé sur 148 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Verizon Connect Work - Fonctionnalités

Verizon Connect Work - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
2,6/5
Basé sur 148 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Verizon Connect Work - FAQ

Verizon Connect Work - FAQ

Voici quelques-unes des questions fréquentes sur Verizon Connect Work.

Q. Quels sont les types de licence disponibles pour Verizon Connect Work ?

Types de licences disponibles pour Verizon Connect Work :

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Verizon Connect Work ?

Nous n'avons pas d'informations sur les fonctionnalités de Verizon Connect Work.

Q. Qui utilise Verizon Connect Work ?

Utilisateurs habituels du logiciel Verizon Connect Work :

PME, Entreprises de taille moyenne

Q. Dans quelles langues Verizon Connect Work est-il disponible ?

Nous n'avons pas d'informations sur les langues prises en charge par Verizon Connect Work.

Q. Quels sont les types de licence disponibles pour Verizon Connect Work ?

Types de licences disponibles pour Verizon Connect Work:

Abonnement

Q. Verizon Connect Work prend-il en charge les appareils mobiles ?

Appareils pris en charge par Verizon Connect Work :

Android, iPhone, iPad

Q. Avec quelles applications Verizon Connect Work peut-il s'intégrer ?

Applications s'intégrant à Verizon Connect Work :

KashFlow, MYOB Essentials, MYOB Essentials, QuickBooks, QuickBooks Online, Saasu, ServMan, Stripe, Xero, Xero

Q. Quelles sont les ressources d'aide disponibles pour Verizon Connect Work ?

Ressources d'aide disponibles pour Verizon Connect Work :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo