--- description: UserVoice : qu'en pensent les utilisateurs ? Lisez les avis sur UserVoice, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: UserVoice - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Outils de Knowledge Management](/directory/257/knowledge-management/software) > [UserVoice](/software/8292/uservoice-feedback-site) # UserVoice Canonical: https://www.getapp.fr/software/8292/uservoice-feedback-site Page : 1/4\ Suivant: [Page suivante](https://www.getapp.fr/software/8292/uservoice-feedback-site?page=2) > UserVoice collecte et organise les opinions de plusieurs sources afin de fournir une vue claire et utilisable des commentaires des utilisateurs. > > Conclusion : 70 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 70 Avis | | Simplicité d’utilisation | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: UserVoice - **Pays**: San Francisco, É.-U. - **Entreprise fondée en**: 2008 ## Contexte commercial - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien - **Pays disponibles**: Allemagne, Australie, Canada, Chine, Inde, Japon, Royaume-Uni, États-Unis ## Fonctionnalités - API - Accès mobile - Analyse visuelle - Aperçu de Gantt/du calendrier - CRM - Cartes heuristiques - Champs personnalisables - Classement des idées - Collecte de données multicanal - Discussions/Forums - Définition des priorités - Enquêtes et feedback - Fil d'activités et d'actualités - Gestion de la base de connaissances - Gestion de projets - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des e-mails - Gestion des enquêtes et sondages - Gestion des exigences ## Intégrations (9 au total) - Fivetran - Jira - Microsoft Visual Studio - Salesforce Sales Cloud - Stitch Labs - SurveyMonkey - Tray.io - Zapier - Zendesk Suite ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances ## Category - [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software) ## Catégories connexes - [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software) - [Logiciels de gestion des avis](https://www.getapp.fr/directory/575/feedback-and-reviews-management/software) - [Logiciels de relation client](https://www.getapp.fr/directory/650/customer-engagement/software) - [Logiciels de satisfaction client](https://www.getapp.fr/directory/1029/customer-satisfaction/software) - [Logiciels PLM](https://www.getapp.fr/directory/329/product-lifecycle-management/software) ## Logiciels similaires 1. [monday.com](https://www.getapp.fr/software/91734/monday-com) — 4.6/5 (5726 reviews) 2. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Aha\!](https://www.getapp.fr/software/106671/aha) — 4.7/5 (561 reviews) 4. [Bitrix24](https://www.getapp.fr/software/90602/bitrix24) — 4.2/5 (984 reviews) 5. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1753 reviews) ## Avis ### "Great way to leave feedback" — 5.0/5 > **Kevin** | *20 juillet 2018* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: I've left a lot of feedback on the Microsoft products and it is great to get notifications when they are working on something or have completed it. I like voting on different features. > > **Inconvénients**: I haven't used it for a product I'm a part of, I wonder how easy it is to see all the feedback and categorize it. ----- ### "Excels on the customer feedback loop" — 4.0/5 > **Aaron** | *7 mars 2019* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: What I love about this platform is that when customers submit ideas it makes it easy for them to stay in the loop on what happens to their idea. Often times companies that accept Enhancement Requests from their customers, typically go into a "black hole" where the customer never knows what happens. Even if the ER gets delivered and makes its way into the product, the customer isn't told. With UserVoice, it makes it really easy via their email notifications and User Portal for customers submit ideas, make sure the ideas are not duplicated during the submission process, and then they are able to stay current on the discussion that that idea leads to so they know if the idea is something that is declined, something we will hold off on, or something we plan to deliver in on the near term roadmap. I also like the roadmap capabilities that UserVoice is developing, it shows a lot of promise, but isn't currently full featured and is more in the beginning stages of being built out. > > **Inconvénients**: Three things: 1) And this is most important, it would be great if Customers who log into the public User Portal could see all of the ideas from their company/account. Today we have to manually generate reports so they can see the status of all ideas originating from their organization, but this should really be a feature of the User Portal that our customers can just do themselves, self-service. 2) The User and Account management in UserVoice leaves a lot to be desired. Today you can't do basic things like change the name or email address of an account. The supported ways of doing this are, A) The customer does it themselves B) The SAML or SSO integration passes updated information to UserVoice during the authentication process C) you make the change via API or a CSV upload file 3) We would like to see more functionality added to the user type called "Contributors" so the PM team can offload, delegate work to other parts of our organization. Currently Contributors are too limited . > > Despite my several gripes, UserVoice is an excellent product that I would recommend to any organization that wants to focus on improved communication and transparency between the Product Management organization and the customers they serve. UserVoice is very responsible and their product has an excellent User Experience team that ensures features are always easy to use. ----- ### "Using Uservoice as our app's main ticketing service since 2011." — 3.5/5 > **Ching-Mei** | *3 décembre 2015* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: Canned responses that can easily be turned into public FAQ responses and Instant Answers. > > **Inconvénients**: It's a bit slow (loading time) when clicking on links within the dashboard. No mobile app for ticket agents. When you cc someone on a ticket, the cc-ed recipient cannot see the customer's email address. Quite hard to navigate through the interface. Can only upload profile picture through Gravatar :( ----- ### "Drives efficiency" — 4.0/5 > **Kieran** | *17 décembre 2021* | Gestion de l'enseignement | Taux de recommandation : 8.0/10 > > **Avantages**: A simpler platform to other support desks, but allows you to focus on the primary need at hand: solving tickets. Myself and my team have never been more efficient Love the Kudos > > **Inconvénients**: Has limitations in dashboards and tracking staff ----- ### "Good but Bloated" — 5.0/5 > **Sam** | *21 décembre 2023* | Télécommunications | Taux de recommandation : 8.0/10 > > **Avantages**: The knowledge board and upvoting features are easy to use. It is easy to manage the ideas, respond to users, and send messages. It is easy for others in the company to contribute ideas from users. > > **Inconvénients**: There are a lot of features we don't use which sometimes makes the cost a little high for what we are using it for. > > Overall, the experience has been positive, but we do question the value we get out of the idea management board for what we pay. ----- Page : 1/4\ Suivant: [Page suivante](https://www.getapp.fr/software/8292/uservoice-feedback-site?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/8292/uservoice-feedback-site) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées