FreshBooks

FreshBooks

Logiciel de facturation et comptabilité en ligne

4.5/5 (2835 avis)

FreshBooks - Présentation

Freshbooks est une solution performante pour gérer votre temps et facturer vos clients. Conçu pour tout type de structure ou d'équipe, ce logiciel en ligne vous permet de gagner du temps, d'être payé plus vite et de donner une image plus professionnelle.

Envoyez et gérez vos factures en ligne : Freshbooks vous aide à créer et suivre les paiements et factures récurrents. Envoyez vos factures par e-mail ou via l'application. Vous pouvez collecter vos paiements en ligne par carte de crédit, Google Portefeuille ou PayPal.

Suivez et rapportez le temps et les dépenses de votre équipe en ligne. Pour cela, vous pouvez aussi utiliser l'application pour iPhone en déplacement.

Il est possible de manager des consultants sans effort. En invitant vos consultants à rejoindre votre équipe, vous pouvez suivre leur temps passé et recevoir leurs factures à un seul endroit.

Prix

À partir de
$15/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

anglais

FreshBooks - Avis

Note globale
4.5/5
92% d'avis positifs
1622
Excellent
984
Très bien
188
Moyen
27
Médiocre
14
Horrible
Traduire avec Google Translate

A LIFE SAVER FOR SMB

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 24/01/2019
Provenance de l'avis : Capterra

Freshbooks is a great software for individuals who own small businesses since all the companys transactions are synchronized across all platforms such as mobile and computer based technologies enabling the business to run smoothly and efficiently.
Freshbooks has enabled individuals who have no background in accounting to be able to use this software because of its friendly interface which enables the user to complete various tasks without hiring a profession or consultant thus saving on expenses.
Fnce freshbooks is an online cloud based software transactions are easily backed up thus retrival is much easier.

Avantages

The best thing i liked about this software is that it was created with conceptual thinking of small business, the software has various features and intergrations with third party apps such as paypal, G suite, shopify and stripe which increases the conviniency of payment to both the buyer and the seller. The software also gives the user the ability to customize and brand their financial documents by modifying its logo , colour and design giving the documents a proffesional look.
Freshbooks also has a user friendly intrerface which enables individuals who do not have any background on accounting to be able to use the softtware easily and make configurations that suits their needs.
freshbooks has also designed mobile application on both android and iOs platforms enabling the user to run business anywhere, anytime using mobile devices.

Inconvénients

Although Fresbooks has many robust features it lacks in terms of inventory tracking and vendor management features thus making it less suited for manufacturing and sales based firms. Another annoying thing is that it does not offer batch invoicing feature which is very useful when creating mutiple invoices for the same service to mutiple customers.
Although one can customize the invoice to his/her own liking the options are narrow compared to other softwares.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Traduire avec Google Translate

Improvements need to keep coming ....

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 27/12/2018
Provenance de l'avis : Capterra

I've been a FreshBooks customer for YEARS and I do like them. I've ridden it out through all the changes and just dealt with how interfaces change and prices change. In the past few years there have been a lot more freelancer payment management systems that have come along. I've looked around, but I find myself staying with what is comfortable even though something else may be better. Fear of the unknown I guess, and not wanting to learn a new system while I'm busy working. I just think there could be some improvements made since the last major interface update. It was like a whole OS upgrade and then no new updates for the past few years -- other than pricing tier changes. There is no sense that FreshBooks is looking to improve and listen to their customers about what features they need or would like to see. Just my opinion and view. I could be very wrong. Thanks.

Avantages

Over the years, FreshBooks has made efforts to improve its service and update the levels of programs. The latest change they made to the interface has improved some things but other parts have been left behind and I've personally not seen any updates or changes in the past few years. What I like MOST is what they started with years ago -- the ability to remind clients at the 30, 60, 90 day marks to pay their bills. However, the interface to set that feature up changed a few years ago with their major update and it's not as intuitive now.

Inconvénients

I do NOT like the timer starting off before you even choose what project you are working on. This is a SIMPLE FIX. I asked about it years ago and was told that -- yah, basically you launch the timer and then click the pause button while you work out what project you are on -- then start the timer again. Not a good design.

I do NOT like setting up a new project and having a ton of task all added to this new project that I have to deselect -- about 20 or so that I have to remove each time -- and then add in the correct task for that project.

I do NOT like having to deal with setting default payment settings and reminders for each client I set-up. Can't that just be a universal default setting to turn on?

I do NOT like having service tiers change and being told the level I was previously on is changing and this new level will cost more -- and that's what I have to accept now. I'm a independent contractor and I have few clients -- I don't need the next level. But ... whatever.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
Traduire avec Google Translate

Stellar customer service. Simple interface.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 18/12/2018
Provenance de l'avis : Capterra

FreshBooks helps me do the essential tasks of invoices and expenses while also helping me get a big picture view of my business's financial health.

Avantages

I started my freelance business nearly 3 years ago, and after initial struggles with Quickbooks (I even had a 2-hour training session with a Quickbooks instructor who just further confused me), I put off dealing with the financial side of my business for over a year (until my CPA was hounding me for tax stuff). Upon the recommendation of another freelancing friend, I decided to give FreshBooks a try. I finally got FreshBooks up and running, and I was amazed at how much it relieved my stress, rather than adding to it. The basic setup is simple and straight-forward, but as my business has grown, I've been impressed with little tricks built into FreshBooks that helps me save time and get a better overall view of my business.

Also, I don't think I've ever experienced such consistently helpful and friendly customer service. Any time I call with a question, the person on the phone is empowered to help me out.

Inconvénients

There are even more integrations and advancements that I think FreshBooks could offer to be even better. Here are a few examples:

+ I'd love to be able to do some kind of forecasting of income based either on draft invoices for project currently in the works, or estimates that have been accepted.

+ I wish I could set up estimates so clients could accept/reject specific line items so that I could send one estimate with different options, rather than multiple different estimates.

+ I wish I could apply discounts to specific line items in the invoices rather than the subtotal of the entire invoice so I could discount my services without discounting passed-along expenses I incur.

I've shared such feedback and other minor requests with the FreshBooks team, and they've sounded receptive, so I hope updates/upgrades like these will one day be available.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

Free accounting apps never worked for me. Finally bit the bullet and am in major LOVE w Freshbooks.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 29/07/2018
Provenance de l'avis : Capterra

Avantages

This might make me sound superficial but the first thing I loved about Freshbooks was the interface. The icons, the buttons, the way everything looks is so so appealing to me. And it made me want to use the trial version (I did this a little more than 1 year ago). Using it made me feel like I was getting my financial act together. Which it later did, btw.

The time tracker is the best... time saver for me. It records time and then adds everything together in a way that nothing else really did. It seems so obvious but nothing I was using before helped track my hours this way. This is the thing that used to drive me round the bend when it came time to invoicing clients. I used to delay invoicing (aka "getting paid") because my own system was terrible..and I could not find a better way until finally deciding that maybe I needed to pay for something to help me.

I like the notes section for the time entries. I like how flexible it is to shift recorded time entries around or update the text to better describe what work I actually did.

I also love the support from Freshbooks. They're super responsive and extremely helpful. They do not waste my time with a lot of blather I've experienced in so many other customer service situations (like repeating back to me the question I just proferred). They include screenshots and precise language to answer my questions.

Also: Expenses in FB. I now go out of my way to add in expenses as they come w/o avoiding them.

Inconvénients

I recommended Freshbooks to a friend of mine who started using it right away. Then he had trouble with a really difficult client he'd billed using Freshbooks. This client (I subcontracted with the friend so am aware of what all happened) contested all of my friend's work and refused payment after paying the Freshbooks invoice. And Freshbooks allowed the chargeback to happen. I think other software does not allow this --- for example, my friend now uses Quickbooks as a result.

I have also experienced some quirks when it came to adding new jobs to repeat clients. This is likely my own error but it's not something I've cared to reach out to the support team to question.

I also have not downloaded a year's incoming and outgoing details to give to an accountant. So I don't know how well that all works. Again, my own thing, and not necessarily on them.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduire avec Google Translate

FreshBooks provides small businesses with some of the best invoicing and billing features available.

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 12/07/2018
Provenance de l'avis : Capterra

Billing and invoicing were made much easier using this software.

Avantages

FreshBooks gives small businesses a well-designed and intuitive user interface that can easily be used for a variety of different functions, most notably billing, and invoicing. Users are given a wide array of attractive template designs to choose from when creating invoices, allowing for catchy, yet professional looking documents.

FreshBooks also provides users with tools for team collaboration, estimates, and projects, all of which can be easily navigated and set up to increase your small businesses' ability to maximize communication, send automatic reminders, submit proposals, and secure jobs with relative ease.

As an accounting package, FreshBooks also provides users with the ability to perform some fundamental bookkeeping and accounting functions, has some bank reconciliation functions, enables you to accept online credit card payments, and provides many of these features via their full-featured mobile application.

Last but not least, FreshBooks provides excellent customer service from the start. A detailed and easily followed tutorial will help new users get started, while their well-trained staff is always ready to provide users with answers to any questions or issues they may encounter. FreshBooks is very proud of their customer service and their customer satisfaction rating, and it really shows when you speak with one of their representatives.

Inconvénients

One limitation in FreshBooks as an accounting package is the fact that they utilize single-entry accounting. While this may not be an obvious flaw to a new small business owner, it will become apparent as more accounts are created, employees are hired, and payment options are implemented. Single-entry accounting is quick and simple, but it certainly leaves something to be desired.

Over the years some application updates have diminished or completely removed some useful features, like service and customer records, and inventory tracking, all of which were very convenient and helpful features.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10

FreshBooks - Prix

À partir de
$15/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Prix sur demande

FreshBooks - Fonctionnalités

  • API
  • Analyse financière
  • Facturation
  • Gestion des factures
  • Importation et exportation de données
  • Notifications automatiques
  • Paiements électroniques
  • Prise en charge de plusieurs devises
  • Rappels automatiques
  • Rapports et statistiques
  • Suivi des frais
  • Tableau de bord d'activités
  • Traitement des factures

  • Données en temps réel
  • Gestion de la comptabilité
  • Gestion de la conformité
  • Intégration comptable
  • Intégration de tiers
  • Rapports personnalisables
  • Réceptions

Plus d'informations sur FreshBooks

FreshBooks - Principales fonctionnalités

Avantages

- Feuille de temps avec possibilité de facturer directement

- Notes de frais envoyées directement sur le système via un smartphone

- Import automatique de dépenses

- Applications iPhone

- Time tracking aussi depuis votre iPhone lors de déplacements

- Rappels de paiement en retard

FreshBooks - FAQ

Voici quelques-unes des questions fréquentes sur FreshBooks.

Q. Quels sont les types de licence disponibles pour FreshBooks ?

Types de licences disponibles pour FreshBooks :

À partir de: $15/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Prix sur demande

Q. Quelles sont les principales fonctionnalités du logiciel FreshBooks ?

Nous n'avons pas d'informations sur les fonctionnalités de FreshBooks.

Q. Qui utilise FreshBooks ?

Utilisateurs habituels du logiciel FreshBooks :

Auto-entrepreneurs, Entreprises de taille moyenne, PME

Q. Dans quelles langues FreshBooks est-il disponible ?

Langues dans lesquelles FreshBooks est disponible :

anglais

Q. Quels sont les types de licence disponibles pour FreshBooks ?

Types de licences disponibles pour FreshBooks:

Abonnement

Q. FreshBooks prend-il en charge les appareils mobiles ?

Appareils pris en charge par FreshBooks :

Android, iPhone, iPad

Q. Avec quelles applications FreshBooks peut-il s'intégrer ?

Applications s'intégrant à FreshBooks :

Capsule, Comindwork, DeskAway, DirectIQ, Kayako, Payment Evolution, Podio, Receipt Bank, TriNet Expense, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour FreshBooks ?

Ressources d'aide disponibles pour FreshBooks :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo