Intellect QMS

We created several applications from scratch so we were able to customize to our specific requirements by non-programmers.

Initial training should be separated into an Overview/End User training for key stakeholders and then training for Designers and Administrators. Since this is geared to non-programmers (in our case), the importance of process design and planning, documentation, system administration, etc., should also be included with the actual creating applications training.

This software has many great features and options that allow the designer to setup/modify templates in many ways to meet project quality requirements. Out of the box templates and apps help designers were a great foundation to further develop apps to met project requirements and goals.

Customer service is poor to follow up on reported issues. Required back-up on every instance of a help desk ticket (backups only done through company our IT). As a designer changes to a single template item on average takes 30 seconds to a minute to process which can be cumbersome when making alot of changes. When a error is generated there should be a simple "one click" option that imports all of the relevant error information to a email or help desk form instead of forcing the user to go through the cumbersome process.

We have an excellent implementation manager who has been very helpful and can answer all questions. Her product knowledge and support has been instrumental throughout our implementation.

Almost impossible to use out of the box. The marketing team is great, and I believe the software can do all of the great things, but only with configuration. You really don't know what you need until you become very familiar with the software. The upfront training needs work for the customer to get a better feel of their needs. This would have made white glove more effective and efficient. This software does not offer a design and development app. Validation of any configuration is not supported well.

Fast, Flexible and easy to develop rapid prototyping on the fly. I have used the product in a variety of industries for a variety of clients. Anyone who still relies on excel and email can find this tool to be helpful.

When configuring, there has been times where as a Designer I can save and have everything function correctly only to find out during a publish that an error occurs. This causes a delay in publish and impacts client perceptions on build time.