Kickserv - Prix, fonctionnalités, avis et comparateur de logiciels

Kickserv

Field Service Management online CRM

4.3/5 (177 avis)

Kickserv - Présentation

Kickserv helps manage bids and estimates, jobs, scheduling, dispatch, invoicing, and tasks with a shared online calendar where you can complete jobs. If you use Quickbooks we have a seamless 2-way integration with no double entry.

With one glance, you can see how your business is performing. With Kickserv, your leads, jobs, and invoices are all at your fingertips. With the help of our automated statuses you can easily stay on top of all your work.

From closing a lead and managing your team to collecting payments from your customers, Kickserv will help your business run smoothly with tools that are easy for your entire team to use.

Prix

À partir de
$29/mois
Types de licence
version d'essai gratuite
abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Canada, Royaume-Uni, États-Unis

Langues

anglais

Kickserv - Avis

Note globale
4.3/5
84% d'avis positifs
89
Excellent
59
Très bien
17
Moyen
5
Médiocre
7
Horrible

Kickserv is a great app that I have used for my Piano Service Company.

Logiciel utilisé Daily pendant plus de deux ans
Publié le 24.06.2017
Provenance de l'avis : Capterra

Avantages

All inclusive connectivity of all the data needed to run my (Piano Service) business. I consider myself a fairly expert user of kickserv, using it from its early inception, then called ' Service Sidekick'. I am totally on board to help bring it to its fullest potential, so dont take the cons section too hard...I use the system every day, all through the day, and my entire operation depends on this most awesome application.

Inconvénients

Software is gradually degrading. Latest update published makes KS sluggish, screen freezes constantly during scrolling. Reports have been altered to the point of useless.
Quadruple redundant data entry, creating and closing an event, then a job.
No auto fill on repeated fields.
Phone numbers require dashes be entered. Format the field for straight 10 digit entry.
Area code, city, and state are almost always the same in my service area. Why dont these fields hold and auto fill the last data entered? Internet standard these days is that the state is a 'state' field, only accepting 2 CAP characters in verified state identifiers.
No notification if email is successful, and no notice when messages fail. This has caught me with my pants down with customers...( yes customers, not contacts) emailing time sensitive invoices and opportunitys.... guys, they are ESTIMATES, Not opportunitys!!
Stripe send a payment received email notification...Awesome.
The text is the problem. First words of auto generated notification says Congratulations!.
Congratulations? We are small businesses....we take money, every day, all day. It is inapropriate, and smacks of a Condesending viewpoint.


Miss labled fields: My customers are my 'customers' , not my 'contacts'. New address verify is great on service address, Why does it not verify billing address? Getting paid is a very important aspect of small business. Makes no sense.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

The old system service psychic was very useful and user-friendly. The new software is terrible.

Logiciel utilisé Daily pendant plus de deux ans
Publié le 26.06.2017
Provenance de l'avis : Capterra

During the service sidekick years, many. During the kick serve years nearly 0 other than scheduling.

Avantages

The calendar is the biggest strength of this program. I like being able to use colors for different types of jobs. Also when you move something on the calendar it automatically updates. Our new software does not do that and I miss it. Service psychic used to be very easy to add people into the system and get them scheduled. Kick serve was not. The quick add was a great function when we were at tradeshows or when you're on the phone with a customer.

Inconvénients

The reporting is near worthless. None of the reports are ever accurate, and trying to get someone to help you make them accurate was like banging your head against a wall. The system was incredibly unreliable It is constantly going down. For a web-based system, businesses rely on its functionality during business hours. We had many days of inability to use the system. They're always seem to be some reason why it crashed. The system was much much better when it was service sidekick. We had to build a salesforce software system because it was so dysfunctional. The customer service was also incredibly bad.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10

Overall, I like Kickserv. I rely on it for my business, and the product continues to improve.

Logiciel utilisé Daily pendant plus de deux ans
Publié le 25.06.2017
Provenance de l'avis : Capterra

It helps me manage four irrigation service technicians and keep them going where they need to go.

Avantages

Their web site when used on a desktop computer is great for scheduling and dispatching. We use it throughout the day to line up jobs for our technicians. Previously existing customers are easy to find using their search feature. I can add a new job, and then click a button and it sends the technician a text message with the job description and address. The technician can click on the address link and get the GPS coordinates on their smart phone. The workflow is logical and consistent. When things go wrong, they are good about communicating what is happening.

Inconvénients

We are really only able to use part of the service. While it is excellent for scheduling, it is not useful for invoicing unless your invoicing needs are very basic. The product is not compatible with Quick Books groups. I don't use their mobile app. I prefer their mobile web site, but recent changes have made their mobile site less useful. Their server sometimes gets overloaded and the software becomes unresponsive. Tech support is inconsistent. Sometimes very helpful. Sometimes condescending. If a customer has an email address, it will automatically send this customer a reminder notice. There is no way to turn this feature on or off. For recurring jobs where we go back to the customer again and again, this is a problem because we don't always schedule the customer on the same day every month. It also gives the customer a link to the customer account center, which we also do not use, since we are unable to use Kickserv's invoicing feature.

While Kickserv continues to make improvements to the service, I frequently find myself frustrated because improvements are often not fully tested, resulting in unpleasant side effects. Example - recent formatting changes have made the scrollable area of their mobile web site very small and difficult to work with. Another change awhile back formatted all of my old customer data in such a way that their addresses would fail to appear in the text messages sent to my technicians. I am having to manually change all of these.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10

Lack of response to concerns. Converted us to new platform a day early while open.

Logiciel utilisé Daily pendant plus de deux ans
Publié le 16.02.2017
Provenance de l'avis : Capterra

Our experience with this software was average until the migration from SSK to Kickserv.

1) Our migration was scheduled for the evening of 2/2/17 but instead was run during the morning.
2) This resulted in us not being able to access our entire database for the entire workday. We lost customers and business as a result.
3) The only response we have gotten from Kickserv is "Sorry about the confusion".
4) Responses to issues about the new platform are not helpful and delayed.
5) Cannot upload certain file-types as attachments (Old SSK allowed anything)
6) Editing estimates does not work correctly
7) There are problems with payment capturing in Kickserv. Kickserv seems to ignore some line items.
8) When asked how to permanently complete tasks for re-occurring jobs, the only response I got was "Let me see if I can explain how to do this one".
9) None of our questions or issues have been resolved.

Avantages

drag and drop capabilities

Inconvénients

Since switching over to the new platform, there are issues with billing and attaching. Customer support is not helpful

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

1.0/10

Kickserv is a still

Publié le 09.12.2015
Provenance de l'avis : SoftwareAdvice

Avantages

The product is simple to use and meets my customer service and scheduling needs for the price of the cloud software but also allows me to customize things without major programming or fees to get somebody else to do it. I paid for the Boot Camp training and was very worth it just to get things setup and understand the software. It sync's reliably with QuickBooks which has been a problem in the past for our company with other cloud based Customer Service Programs. The vendor has been GREAT! They feel like my team as they always respond within minutes to hours of my questions or problems I do run in to. I just send them a quick email and they help. Also they are always interested in my recommendations and are also getting feed back frequently from me and making improvements to the software. One thing that is great is that they provide a portal to the customer so any changes I make to an estimate or schedule or notes can be seen by the customer (they only see notes you want them to see). They can be abreast with what is going on with their work order. They also can pay for their invoice right online as well which I love so my customers have more control over their payment needs. Also our Kickserv is linked to our website so anytime a customer wants to contact us it creates an OPPORTUNITY in Kickserv for us to follow up on and notifies us via email that we have an interest. I would and have recommended Kickserv to other businesses.

Inconvénients

This product does not handle the purchasing side of things which I would love to see. It sounds like they are looking into expanding this software to handle tracking purchases. Right now I just use QuickBooks for this. I also don't like the HTML language which is required for the setup of the invoice, estimates and work orders templates. It is hard to work with being I am not a programmer. I have managed to figure things out on my own with their help site and calling them. Its not a major issue but something I think they can improve on more. Again the Kickserv Team has been very helpful in anything I try to do or questions I have.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

Prix

À partir de
$29/mois
Types de licence
version d'essai gratuite
abonnement
Rapport qualité-prix
Free Trial! $29/mo up to 2 Users $99/mo up to 5 Users $199/mo unlimited + more features $299/mo unlimited + ALL features

Kickserv - Fonctionnalités

  • Bidding and Estimating
  • Billing & Invoicing
  • CRM
  • Credit Card Payments
  • Custom Email Templates
  • Custom fields and reports
  • Drag-and-drop features
  • File Attachments
  • Global Search
  • Mobile Access
  • Online scheduling page
  • Phone and Email Support
  • QuickBooks Desktop 2 way sync
  • QuickBooks Online 2 way sync
  • Shared Calendar
  • customers can login and see photos, pay invoices etc
  • email invoices out and see who has viewed them
  • iCal feed for offline access
  • report on job sales and even custom fields
  • see who has done what in the program
  • set your logo, color making the app branded for your company

Kickserv - Avantages

- Easy to use
- Access from any computer (Mac or PC)
- No double Quickbooks entry
- GPS Checkins to track employees job activity
- Manage your appointments, CRM, and scheduling
- Store all customer data in one central location
- Import and export from and to Excel
- Handle your leads and assign follow-up reminders
- Schedule new opportunities, jobs and tasks directly from calendar
- Scheduling with drag-and-drop features
- Helps you to follow-up with automatic reminders
- Impossible to forget phone calls, meetings, or follow-up actions
- Powerful and flexible custom fields and reports
- Software works with Outlook, Google Calendar and iPhone

Analyse de GetApp

From managing employee schedules to sending client estimates and collecting on customer payments, a small business owner’s work is never truly done. Kickserv is a cloud-based CRM application that helps small business owners automate basic business processes to improve the bottom line.

Built for professionals in service-related industries, Kickserv has developed a way for business owners to keep their offices updated, even while they’re working in the field. Professionals can schedule opportunities and jobs from the office or the field, and they can approve estimates and pay invoices from any connected mobile device. By utilizing mobile tools for invoicing, scheduling, and dispatching, teams are able to stay in-sync regardless of their physical locations.

Dashboard view.

Description du logiciel Kickserv

Kickserv helps small business owners work in paperless environments, with automated business processes developed to boost the bottom line. The platform includes modules for job management, scheduling, estimates, invoicing, and customer relationship management. A two-way sync with QuickBooks ensures that all of a company’s financial data—including items, contracts, invoices, and payments—is updated in real-time.

For plumbers, landscapers, computer repair specialists, and other professionals in service-related industries, Kickserv provides a way for offsite field technicians to work seamlessly alongside onsite support staffers. Kickserv’s mobile interface includes tools for managing schedules, tracking time, and reviewing charges remotely from mobile devices. Advanced features like GPS tracking and automated team status updates also provide value for businesses that need help managing employees who work in the field.

Jobs in progress.

Kickserv - Principales fonctionnalités

Two-Way Syncing to QuickBooks

Kickserv provides a seamless way for its users to keep their accounts up-to-date across multiple platforms, thanks to a two-way QuickBooks Online and QuickBooks Desktop sync. This feature enables businesses to ensure that all of QuickBooks data—including items, contacts, invoices, and payments—stays updated without repeated manual entry tasks.

Connect Kickserv to your QuickBooks account to take advantage of the two-way syncing feature. Let Kickserv know whenever you’re ready to sync, and the platform will instantly update your back office. A few of Kickserv’s advanced capabilities include the ability to sync estimates and print invoices from QuickBooks.

QuickBook sync.

Keeping Customer Contact Records

Contact records give businesses a quick summary of each client they’ve done business with, putting important information (like a customer’s phone number or service preferences) at a field technician’s fingertips.

Create a record for each new client at your company, making sure to include as much relevant information as possible. This information could include phone numbers, email addresses, service addresses, and billing information, along with special notes and attachments that technicians can add while they’re working in the field. When your customer contact records are up-to-date, you’re able to quickly find related contacts and service locations, and set reminders for sales and work follow-ups.

Customer Contact Record.

Sending Invoices

Plenty of business apps provide users with the ability to send invoices, but Kickserv differentiates itself with its advanced invoice tracking capabilities. In addition to sending invoices via email, businesses can track the delivery of those invoices to their customers. This feature lets businesses know when customers have viewed the invoices they sent.

To generate a new invoice, click the Invoices tab and select the client you’re billing. Kickserv lets you enter custom items, descriptions, and prices. You can also include taxes on your invoices. You have the option to email the invoice or download it to send via USPS. Once a payment has been received, return to the Invoices tab to mark the invoice as paid.

Invoice view.

Advanced Scheduling & Calendars

Color-coded calendars help support staffers and field technicians quickly see what appointments and meetings are scheduled for the coming week or month. Classic calendar features allow for drag-and-drop appointments, and dynamic calendar filtering.

Decide for yourself whether to view a daily, weekly, or monthly calendar. Color-coded features let you see which field technicians have the busiest schedules, and which types of service calls are most in demand. This information is especially useful when you’re managing an entire workforce, since it’s possible to review employee availability and reschedule appointments by simply dragging and dropping events into place.

Weekly calendar view.

Mobile Access

Kickserv provides field technicians with mobile access on a 24/7 basis. This allows employees and managers to remain on the same page whether they’re working inside or outside the office. Through the mobile app, technicians can check estimates, schedules, team statuses, jobs, and opportunities. They can also track time, attach notes, documents, and images to jobs, and they can share their location through GPS tracking.

Kickserv mobile app for field workers

Kickserv - Intégrations

Kickserv integrates with QuickBooks, which eliminates the need for businesses to do double entry with completed invoices. Kickserv also provides an iCal feed, which enables users to subscribe to all of their scheduled events from other personal calendars, including Outlook and Google.

Kickserv - Prix

Businesses have three pricing plans to choose from when using Kickserv. The company charges $49 for five users, $99 for 10 users, and $199 for 20 users. Businesses with more than 20 employees are encouraged to select the Enterprise plan, which is sold at $50 per every five users. Integration with QuickBooks is an additional $50.

Kickserv - Résumé

  • Helps service professionals keep their businesses running smoothly.

  • Automates business processes to increase the bottom line.

  • iOS application is available for mobile users.

  • Schedule opportunities from the office or the field.

  • Approve estimates and pay invoices from a mobile device.

Kickserv - FAQ

Voici quelques-unes des questions fréquentes sur Kickserv.

Q. Quels sont les types de licence disponibles pour Kickserv ?

Types de licences disponibles pour Kickserv :

À partir de: $29/mois

Type de licence: abonnement

version d'essai gratuite: disponible

Free Trial!
$29/mo up to 2 Users
$99/mo up to 5 Users
$199/mo unlimited + more features
$299/mo unlimited + ALL features

Q. Quelles sont les principales fonctionnalités du logiciel Kickserv ?

Fonctionnalités du logiciel Kickserv :

  • Bidding and Estimating
  • Billing & Invoicing
  • CRM
  • Credit Card Payments
  • Custom Email Templates
  • Custom fields and reports
  • Drag-and-drop features
  • File Attachments
  • Global Search
  • Mobile Access
  • Online scheduling page
  • Phone and Email Support
  • QuickBooks Desktop 2 way sync
  • QuickBooks Online 2 way sync
  • Shared Calendar
  • customers can login and see photos, pay invoices etc
  • email invoices out and see who has viewed them
  • iCal feed for offline access
  • report on job sales and even custom fields
  • see who has done what in the program
  • set your logo, color making the app branded for your company

Q. Qui utilise Kickserv ?

Utilisateurs habituels du logiciel Kickserv :

auto-entrepreneurs, entreprises de taille moyenne, PME

Q. Dans quelles langues Kickserv est-il disponible ?

Langues dans lesquelles Kickserv est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Kickserv ?

Types de licences disponibles pour Kickserv:

abonnement

Q. Kickserv prend-il en charge les appareils mobiles ?

Appareils pris en charge par Kickserv :

Android, iPhone, iPad

Q. Avec quelles applications Kickserv peut-il s'intégrer ?

Applications s'intégrant à Kickserv :

Dropbox, Google Calendar, Google Contacts, Microsoft Excel, Microsoft Outlook, QuickBooks Online, QuickBooks Online, Stripe, Xero, Xero

Q. Quelles sont les ressources d'aide disponibles pour Kickserv ?

Ressources d'aide disponibles pour Kickserv :

FAQ, forum, base de connaissances, support en ligne, support téléphonique, tutoriels vidéo

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