SAP Concur

Déplacements, notes de frais et factures automatisés et sous contrôle

4,2 /5 (1257 avis) Donnez votre avis !

SAP Concur - Présentation

Description du logiciel SAP Concur

Concur offre aux entreprises de toutes tailles et de tous niveaux une solution qui va bien au-delà de l'automatisation grâce à la gestion des dépenses entièrement connectée englobant les déplacements, les notes de frais, les factures, la conformité et les risques. Depuis plus de 20 ans, l'expertise mondiale et les innovations de pointe ont permis aux clients de garder une longueur d'avance à l'aide d'outils conçus pour gagner du temps, d'une technologie de pointe et de données connectées, le tout dans un écosystème dynamique de partenaires et d'applications divers. Convivial et prêt à l'emploi, Concur fournit des informations puissantes qui aident les entreprises à réduire la complexité et à voir les dépenses de manière claire afin qu'elles puissent les gérer de manière proactive.

SAP Concur - Présentation

Prix

À partir de
8,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

SAP Concur - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Chine et 5 autres, Inde, Japon, Allemagne, Brésil, Mexique
Langues
chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais et 11 autres, anglais, français, allemand, indonésien, italien, japonais, coréen, norvégien, polonais, espagnol, suédois

Médias

Concur desktop - Integrated travel and expense application
Get the reports you need - Use Analytics from SAP Concur
SAP Concur Mobile App
Mobile receipt capture - Snap a picture of your receipt from your smartphone
Tablet - Manage expenses from anywhere
Vidéo de SAP Concur Vidéo de SAP Concur Capture d'écran pour SAP Concur : Concur desktop - Integrated travel and expense application Capture d'écran pour SAP Concur : Get the reports you need - Use Analytics from SAP Concur Capture d'écran pour SAP Concur : SAP Concur Mobile App Capture d'écran pour SAP Concur : Mobile receipt capture - Snap a picture of your receipt from your smartphone Capture d'écran pour SAP Concur : Tablet - Manage expenses from anywhere

SAP Concur - Avis

SAP Concur - Avis

Note globale
4,2
/
5
Excellent
567

Très bien
487

Moyen
142

Médiocre
32

Mauvais
29

Rapport qualité-prix
4
Fonctionnalités
4,1
Simplicité d'utilisation
4
Support client
3,9
84% des utilisateurs recommandent cette application
Daniel L.

SAP Concur

overall, I really think this product is great and a huge improvement from our previous tool.


Traduire avec Google Translate
Lashundra C.

Concur for travel expense

Being able to load receipts and not having to keep up with them. Recently we have added tripit to it. To make our travel booking easier. It had truly been a great asset to our company.


Traduire avec Google Translate
Jennifer J.

Significantly Reduced Company's Risks

Overall, the system is great for what we wanted to do (made the whole payments process more streamlined, reduces risks, provides audit trail, etc.) and at a great price point with great support!


Traduire avec Google Translate
Chris H.

Complex and glitchy but better than other options

My experience is generally positive - system is up most of the time, things work like they are designed to, etc.

But we have frustrations which seem to be common to most tech companies these days - assumptions are made about how things work in other people's businesses and then tech is designed to meet those assumptions, which may or may not be correct. Then when I try to deal with sales and technical support to meet my needs, I'm told that the system can't do what I want because its not designed that way.

I've managed technology transitions of hardware and software infrastructure for public agencies, professional associations, law firms, and labor unions and in my experience, a technology design team is usually very focused on meeting one or two primary needs such as expense reporting and policy enforcement and will design a system to do that. But very rarely does the team have on the ground experience in how that system will be integrated into the day to day lives of their customers. A sales team might deal with that when sales time comes, but it doesn't seem to be taken into account at the design level and in some cases it may be too late at that point. This has been my primary experience with Concur.

More specifically, data disappears some times - which support claims must be user error because it can't be duplicated on their end. Its possible, but since I've gotten multiple reports of data loss from both tech and non-tech friendly people, I'm not sure that's the whole answer.

In addition, although tech savvy users have no problems with the navigation and features, less tech savvy users struggle significantly. Also, because we have a complex accounting system that cannot be accommodated by Concur reporting, we still have to manually extract the data and enter in spreadsheets to get it into the format we need for accounting system import. I've discussed this issue with a Concur programmer and my account rep and they agree that what I need cannot currently be gotten from the system.

Finally, when things go wrong in the feed between Amex and Concur it just becomes a blame game - its not our fault but theirs - doesn't really get me to a solution.

So, it may be that I have too much work and just wish Concur were able to do more, but I find it limited in its usefulness except for that small group of users for whom it works perfectly.


Traduire avec Google Translate
Catarina A.

My Review of SAP Concur

I am the administrator of Concur in the company where I work, together with my team. We use SAP Concur at our company to manage travel & travel expenses. It was the best thing that ever happen to us regarding expenses & travel - very good management and very custom content in order to adapt each reality to the tool.


Traduire avec Google Translate
Daniel L.
Secteur d'activité: Appareils médicaux
Taille de l'entreprise: 1 001-5 000 employés
Traduire en français
Traduire en français

SAP Concur

Logiciel utilisé toutes les semaines pendant 6 à 12 mois
Publié le 03/12/2019
Provenance de l'avis : Capterra

overall, I really think this product is great and a huge improvement from our previous tool.

Avantages

it is easy to upload receipts and match to my expenses, either via image or pdf document.
the mobile app is a life saver for someone that has trouble with keeping receipts.

Inconvénients

My only complaint is that you can't apply the same image to multiple expenses. This is especially frustrating when you have to split an expenses.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Lashundra C.
Secteur d'activité: Services financiers
Taille de l'entreprise: 1 001-5 000 employés
Traduire en français
Traduire en français

Concur for travel expense

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 26/11/2019
Provenance de l'avis : Capterra

Being able to load receipts and not having to keep up with them. Recently we have added tripit to it. To make our travel booking easier. It had truly been a great asset to our company.

Avantages

We use to have to do our expense Report by hand but now with concur the process is done in no time.

Inconvénients

The mileage tracker in my opinion still needs a little work.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Jennifer J.
Secteur d'activité: Gestion d'organisme à but non lucratif
Taille de l'entreprise: 13-50 employés
Traduire en français
Traduire en français

Significantly Reduced Company's Risks

Logiciel utilisé toutes les semaines pendant 6 à 12 mois
Publié le 08/09/2020
Provenance de l'avis : Capterra

Overall, the system is great for what we wanted to do (made the whole payments process more streamlined, reduces risks, provides audit trail, etc.) and at a great price point with great support!

Avantages

Relatively simple to set-up (incl. expense accounts, users, ACH, etc.). The implementation team on SAP Concur was great and made sure we have the functions we need and provided guidance/training to make sure we know how the system works. Excel integration to our accounting platform, Xero, is relatively easy to manage/process. I haven't looked into the XERO-SAP Connector app, but will do so in the near future.

The multi-user approval flow allows invoice owners to input the invoices they are responsible for and then goes to relevant department head for review/approval and finally to senior management for expenses greater than a certain amount -- the process greatly reduces our risk exposure and allows relevant parties visibility into the expenses.

Great troubleshooting team that responds quickly and resolves issues on a timely basis.

Inconvénients

The application does not allow payments in foreign currency. I was directed to their partner, PaymentsHub, for this, but as of now, I'm still trying to get that system set-up because of issues with the bank.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Chris H.
Secteur d'activité: Gestion d'organisme à but non lucratif
Taille de l'entreprise: 13-50 employés
Traduire en français
Traduire en français

Complex and glitchy but better than other options

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 07/07/2016
Provenance de l'avis : Capterra

My experience is generally positive - system is up most of the time, things work like they are designed to, etc.

But we have frustrations which seem to be common to most tech companies these days - assumptions are made about how things work in other people's businesses and then tech is designed to meet those assumptions, which may or may not be correct. Then when I try to deal with sales and technical support to meet my needs, I'm told that the system can't do what I want because its not designed that way.

I've managed technology transitions of hardware and software infrastructure for public agencies, professional associations, law firms, and labor unions and in my experience, a technology design team is usually very focused on meeting one or two primary needs such as expense reporting and policy enforcement and will design a system to do that. But very rarely does the team have on the ground experience in how that system will be integrated into the day to day lives of their customers. A sales team might deal with that when sales time comes, but it doesn't seem to be taken into account at the design level and in some cases it may be too late at that point. This has been my primary experience with Concur.

More specifically, data disappears some times - which support claims must be user error because it can't be duplicated on their end. Its possible, but since I've gotten multiple reports of data loss from both tech and non-tech friendly people, I'm not sure that's the whole answer.

In addition, although tech savvy users have no problems with the navigation and features, less tech savvy users struggle significantly. Also, because we have a complex accounting system that cannot be accommodated by Concur reporting, we still have to manually extract the data and enter in spreadsheets to get it into the format we need for accounting system import. I've discussed this issue with a Concur programmer and my account rep and they agree that what I need cannot currently be gotten from the system.

Finally, when things go wrong in the feed between Amex and Concur it just becomes a blame game - its not our fault but theirs - doesn't really get me to a solution.

So, it may be that I have too much work and just wish Concur were able to do more, but I find it limited in its usefulness except for that small group of users for whom it works perfectly.

Avantages

All the information is in one place, easy to access from any location, generally customizable. Working on integrating travel which should provide greater value. Generally logically designed and easy to use as an administrator.

Inconvénients

Structure of expense types and cost tracking is too rigid; ability to customize outputs is limited to standard accounting systems. But as a non-profit and a union, I don't have a standard accounting system. I need to be able to report in formats required by the federal government (LM2), the State of California (FPPC/Lobbying Reporting), and my board of directors. But the Concur system doesn't have sufficient flexibility of variables to allow for the generation of the complex account code system we use because of these conflicting reporting needs.

So if anyone ever comes out with an expense reporting software that takes those unique needs into account, I will jump in a second. But no one else has anything better so far.

In addition, the fact that any custom fields I create do NOT integrate with the Concur mobile software means that my users have to enter their data in on the mobile and then go to the desktop and add additional data. Before we used custom fields, they were able to use the mobile system exclusively, but we weren't getting all the information I need. So now we have a hybrid system that requires working on the report twice, once when the receipt is uploaded from their mobile device and then again when they want to add the cost centers and submit the report. Doesn't make my users very happy and costs more in time and effort than no customization.

Receipt management at the accounting review level is also very limited and frustrating. Assumes too much

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Catarina A.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 10 001+ employés
Traduire en français
Traduire en français

My Review of SAP Concur

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 17/06/2020
Provenance de l'avis : Capterra

I am the administrator of Concur in the company where I work, together with my team. We use SAP Concur at our company to manage travel & travel expenses. It was the best thing that ever happen to us regarding expenses & travel - very good management and very custom content in order to adapt each reality to the tool.

Avantages

It is very intuitive, very flexible (since we are connected to other systems and it works quite well). It is a tool that offers an endless number of features that any company would like to have in order to optimize its employee expense & travel management.

Inconvénients

The only cons against SAP Concur I find is that, being a person who implements Concur projects in several countries, SAP Concur only works with country specifications when these are legal requirements.
That is, if it is not a legal requirement but it is a constant practice of the company, Concur does not provide it.
I think this is a cons against the tool, since it leaves users unhappy and in need of more (most of the time what happens is that users gain some features, but lose others - country specifications - that were already automated in tools previously used). However, I love the tool and I think it is a great asset.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
7,9/10
Basé sur 1 257 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

SAP Concur - Prix

SAP Concur - Prix

À partir de
8,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4/5
Basé sur 1 257 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

SAP Concur - Fonctionnalités

SAP Concur - Fonctionnalités

API
Analyse financière
Données en temps réel
Facturation
Gestion de la comptabilité
Gestion de la conformité
Gestion des factures
Gestion des flux de travail
Importation et exportation de données
Intégration comptable
Intégration de tiers
Notifications automatiques
Paiements électroniques
Piste d'audit
Prise en charge de plusieurs devises
Rapports et statistiques
Rapports personnalisables
Suivi des frais
Tableau de bord d'activités
Traitement des factures
Fonctionnalités
4,1/5
Basé sur 1 257 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

SAP Concur - FAQ

SAP Concur - FAQ

Voici quelques-unes des questions fréquentes sur SAP Concur.

Q. Quels sont les types de licence disponibles pour SAP Concur ?

Types de licences disponibles pour SAP Concur :

À partir de: 8,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel SAP Concur ?

Nous n'avons pas d'informations sur les fonctionnalités de SAP Concur.

Q. Qui utilise SAP Concur ?

Utilisateurs habituels du logiciel SAP Concur :

PME, Grandes entreprises, Administration publique, À but non lucratif, Auto-entrepreneurs, Entreprises de taille moyenne

Q. Dans quelles langues SAP Concur est-il disponible ?

Langues dans lesquelles SAP Concur est disponible :

chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, anglais, français, allemand, indonésien, italien, japonais, coréen, norvégien, polonais, espagnol, suédois

Q. Quels sont les types de licence disponibles pour SAP Concur ?

Types de licences disponibles pour SAP Concur:

Abonnement

Q. SAP Concur prend-il en charge les appareils mobiles ?

Appareils pris en charge par SAP Concur :

Android, iPhone, iPad

Q. Avec quelles applications SAP Concur peut-il s'intégrer ?

Applications s'intégrant à SAP Concur :

Aventri, Bitium, IFTTT, InviteManager, K3, NetSuite, QuickBooks Online, Sage Intacct, Time Tracker, Workato

Q. Quelles sont les ressources d'aide disponibles pour SAP Concur ?

Ressources d'aide disponibles pour SAP Concur :

Support téléphonique, Support en ligne, Base de connaissances, Tutoriels vidéo