SurveyMonkey

SurveyMonkey

Outil de sondage en ligne gratuit

4.6/5 (6401 avis)

SurveyMonkey - Présentation

Description du logiciel SurveyMonkey

SurveyMonkey est un outil de sondage en ligne gratuit conçu pour créer et distribuer des sondages via plusieurs canaux et en analyser les réponses. Grâce aux outils de conception inclus, les utilisateurs peuvent créer et envoyer des sondages professionnels rapidement et facilement. Les fonctionnalités de personnalisation de la marque leur permettent de créer des thèmes personnalisés, d'ajouter leur logo, de sélectionner des polices et de créer des pages de remerciement sur mesure. En envoyant des sondages par Internet, par e-mail, via les réseaux sociaux ou autre, SurveyMonkey les aide à atteindre efficacement leur public.

Avec SurveyMonkey, les utilisateurs peuvent effectuer une analyse des données avec une technologie de filtrage et de tri ainsi qu'une technologie de reporting personnalisable. La fonctionnalité d'exportation de données les aide à télécharger des données visuelles ou à en exporter dans SPSS. Grâce aux outils de collaboration et à la bibliothèque de ressources partagées, ils peuvent partager facilement des sondages, des données et des ressources (directives, logos et modèles) au sein d'une organisation. Les autres fonctionnalités de cette solution comprennent un branchement avancé, des questions conditionnelles et une logique de saut de page, ainsi que des tests A/B, des chaînages avancés, etc.

Avec SurveyMonkey, les utilisateurs peuvent recueillir des informations et des opinions importantes de leur public cible, qu'il s'agisse de clients, d'employés, de prospects, d'événements ou de collaborateurs. Les applications mobiles natives pour iOS et Android leur offrent la possibilité de gérer leurs sondages et les opinions lorsqu'ils sont en déplacement, via des appareils mobiles.

SurveyMonkey - Présentation

Prix

À partir de
25,00 $US/mois

Types de licence

Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

SurveyMonkey - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Canada, Chine, Europe et 5 autres, Inde, Japon, Amérique latine, Afrique et Moyen-Orient, Royaume-Uni
Langues
chinois (simplifié), danois, néerlandais, anglais, finnois et 11 autres, français, allemand, italien, japonais, coréen, norvégien, portugais, russe, espagnol, suédois, turc

Captures d'écran

Capture d'écran pour SurveyMonkey : Users can collaboratively edit surveys in SurveyMonkey
Capture d'écran pour SurveyMonkey : Users can collaboratively edit surveys in SurveyMonkey Capture d'écran pour SurveyMonkey : Survey responses can be analyzed in real-time Capture d'écran pour SurveyMonkey : Users can create a range of custom survey templates and share these with their team Capture d'écran pour SurveyMonkey : Surveys can be distributed by email, SMS, social media, and more Capture d'écran pour SurveyMonkey : Users can track all active surveys and view survey details Capture d'écran pour SurveyMonkey : Users can access SurveyMonkey on desktop and on mobile

SurveyMonkey - Avis

SurveyMonkey - Avis

Note globale
4.6
/
5
Excellent
4146

Très bien
1917

Moyen
290

Médiocre
36

Mauvais
12

Rapport qualité-prix
4.5
Fonctionnalités
4.4
Simplicité d'utilisation
4.6
Support client
4.4
95% des utilisateurs recommandent cette application
Aaron P.

A Powerful Yet Simple Method to Survey Your Offering

Very easy and straightforward to use. You don't have to make your surveys complex. However, it allows you to get to a deeper level if need be.


Traduire avec Google Translate
Mangesh B.

Best tool for surveys and information gathering

As a DevOps engineer in health care organization, we frequently seek feedback from stakeholders/customers on our product, SurveyMonkey is the best tool to get the quickly feedback from customers so that we can improve our product in next iterations.


Traduire avec Google Translate
Kristen B.

It's free, and the known and rusted name helps you get better results.

Businesses and non-profits need feedback, and SurveyMonkey is a free, easy, and efficient way of getting that feedback, and putting it into an analyzable form you can use. Having the ability to track your data and responses, chart them, even download your results, is invaluable for those who use member / customer / client feedback. In a non-profit for example, sending an email to people who didn't renew their membership to ask why they didn't renew was able to give us valuable information. We learned that some of the reminder mailings were not reaching the right people. By making some adjustments and making sure we always had correct contact information on file, we were able to drastically increase membership retention numbers.


Traduire avec Google Translate
Kristen B.

It does the job but leaves much to be desired.

I’m glad it exists - it helped me make surveys. But even though you are grateful for it, you can still bemoan it’s terrible ability to be used by a team, and it’s reliance on the perfect survey maker.


Traduire avec Google Translate
Jeff K.

SurveyMonkey -Know What They Are Thinking

I have received invites for market research participation candidates, follow up questions related to a project or meeting and have ( once or twice ) tried to implement my own reverse surveys when I thought it was a smart way to compartmentalize an idea. I like that one group I answer to often I know is involved in the charity donation side for answers and responses. That always makes someone feel good. I have not signed up for my own paid account since that need is not there so I can't speak to the plans or groups grom the other end on a current status. Overall it is a platform I see several days a week and it has taken my info to better direct a client with the stats they are seeking from me. Pretty solid and straightforward.


Traduire avec Google Translate
Aaron P.
Secteur d'activité: Services financiers
Taille de l'entreprise: 1 001-5 000 employés
Traduire en français

A Powerful Yet Simple Method to Survey Your Offering

Logiciel utilisé Autre pendant plus de deux ans
Publié le 18/04/2019
Provenance de l'avis : Capterra

Very easy and straightforward to use. You don't have to make your surveys complex. However, it allows you to get to a deeper level if need be.

Avantages

I'm developing an online retailing presence for physiotherapy and wellness. And I've used Survey Monkey in every step of our company's development. From market surveys of our logo, to product-quality feedback, Survey Monkey was incredibly helpful when it came to acquiring the data we needed to streamline and tailor our offering, and eventual launch.

There are many features that make this software exceptional. Particularly, the design and interface, which is not only customizable, but also professional looking and minimalistic. I think it certainly makes a lasting impression to an audience when your surveys look the part. It also makes data acquisition seamless for both surveyor and respondent.

However, the true power of Survey Monkey is in it's data analysis. Especially when you've collected answers from hundreds and even thousands of respondents. This is where it stands out from the rest. It compiles all of the acquired information seamlessly into a single database. From there, you have an arsenal of tools to analyze the data: pie charts, bar graphs, and scatter plots. You can drill down your variables further to get a deeper understanding of what your market is looking for. And finally reveal statistically relevant correlations between features of your product/service your target market.

Truly powerful stuff.

Inconvénients

There is none I can think of. We've used this software since the beginning of our inception and we're continually using it for our many projects.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Mangesh B.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 5 001-10 000 employés
Traduire en français

Best tool for surveys and information gathering

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 12/03/2020
Provenance de l'avis : Capterra

As a DevOps engineer in health care organization, we frequently seek feedback from stakeholders/customers on our product, SurveyMonkey is the best tool to get the quickly feedback from customers so that we can improve our product in next iterations.

Avantages

This is the best tool for gathering the customer/stakeholder requirement.
As an agile this is most efficient way to collaborate with stakeholders to get feedback on product increments.

Inconvénients

Over all the website / survey page look OK however User interface has to be more eye soothing.
Most of the time I have seem, surveyMonkey emails are residing in spam/junk folder in my outlook.
As compared to other survey tools I don't see Survey Monkey has any such cons.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Kristen B.
Secteur d'activité: Rédaction et correction
Taille de l'entreprise: Auto-entrepreneur
Traduire en français

It's free, and the known and rusted name helps you get better results.

Logiciel utilisé Autre pendant plus de deux ans
Publié le 06/12/2019
Provenance de l'avis : Capterra

Businesses and non-profits need feedback, and SurveyMonkey is a free, easy, and efficient way of getting that feedback, and putting it into an analyzable form you can use. Having the ability to track your data and responses, chart them, even download your results, is invaluable for those who use member / customer / client feedback. In a non-profit for example, sending an email to people who didn't renew their membership to ask why they didn't renew was able to give us valuable information. We learned that some of the reminder mailings were not reaching the right people. By making some adjustments and making sure we always had correct contact information on file, we were able to drastically increase membership retention numbers.

Avantages

It's free. That is the main appeal to me when I ran a small business, and also when I was involved with non-profit organizations that don't have a budget for professional surveys.

Survey Monkey has been around for over a decade (maybe even over fifteen years?) and it is a well-known name in many industry circles, certainly in the non-profits I worked with. People are much more willing to click on links to website names they recognize. SurveyMonkey is familiar and easy to remember, with a reliable track record.

SurveyMonkey is easy to use. In business and non-profit, the less time you have to spend training people, the better. The familiarity of SurveyMonkey means that plenty of people are already familiar with it. And even if they've never used it before, it's intuitive even for first-time users.

And finally, if you really are stuck, or you want to go beyond the basics, their help files and tutorials are beautifully arranged. As someone who is no stranger to website help files, this is significant. The layout allows you to find the category of help you need, and the tabs are so clear and simply arranged. You can glance quickly down their list of help topics and tutorials. This is a real time-saver, and other websites could learn from the clean design. Very impressive and easy to use.

Inconvénients

It's hard to complain about free software. With all free software, there are limitations you don't get in the paid versions, which is to be expected, and I have no complaints about that.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Kristen B.
Secteur d'activité: Biotechnologie
Taille de l'entreprise: 2-10 employés
Traduire en français

It does the job but leaves much to be desired.

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 17/03/2020
Provenance de l'avis : Capterra

I’m glad it exists - it helped me make surveys. But even though you are grateful for it, you can still bemoan it’s terrible ability to be used by a team, and it’s reliance on the perfect survey maker.

Avantages

It’s easy to make multiple surveys and it prompts you to customize them. The surveys look great and encourage people to take them!

Inconvénients

The team function works terribly. It was impossible for multiple people to edit the survey prior to sending and it also doesn’t check for question accuracy. For example, a question that’s clearly a checkbox in the sound of it should not be able to be published if checkboxes aren’t an option for it.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Jeff K.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 5 001-10 000 employés
Traduire en français

SurveyMonkey -Know What They Are Thinking

Logiciel utilisé Autre pendant plus d'un an
Publié le 07/03/2020
Provenance de l'avis : Capterra

I have received invites for market research participation candidates, follow up questions related to a project or meeting and have ( once or twice ) tried to implement my own reverse surveys when I thought it was a smart way to compartmentalize an idea. I like that one group I answer to often I know is involved in the charity donation side for answers and responses. That always makes someone feel good. I have not signed up for my own paid account since that need is not there so I can't speak to the plans or groups grom the other end on a current status. Overall it is a platform I see several days a week and it has taken my info to better direct a client with the stats they are seeking from me. Pretty solid and straightforward.

Avantages

I am on the receiving end of SurveyMonkey surveys often. I have also used the specific named company to aid me in a brief exploration of needs on my own. Generally I am filling out the answers and providing feedback or attempting to get into a group or activity. I enjoy market research activities and the larger companies use SurveyMonkey regularly when recruiting hopefuls and both companies I work under have used SM for following up on meetings, ideas and the such. I can say that as a recipient and minimal administrator SM is easy and smart.It puts answers in front of you and make your search more concise or your answers seamlessly fall into appropriate categories. A very solid plus.

Inconvénients

I haven't had many, but technical glitches do happen from time to time. If it's a survey to get into a research panel or answer time sensitive materials this can be concerning since an interuptioin can kick you out of your place period and a lot of companies do not allow resubmissions for quality control reasons. That's the only hiccup I have encountered on the data entry end. This could have happened for many reasons.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8.8/10
Basé sur 6 401 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

SurveyMonkey - Prix

SurveyMonkey - Prix

À partir de
25,00 $US/mois
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.5/5
Basé sur 6 401 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

SurveyMonkey - Fonctionnalités

SurveyMonkey - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Importation et exportation de données
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4.4/5
Basé sur 6 401 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

SurveyMonkey - FAQ

SurveyMonkey - FAQ

Voici quelques-unes des questions fréquentes sur SurveyMonkey.

Q. Quels sont les types de licence disponibles pour SurveyMonkey ?

Types de licences disponibles pour SurveyMonkey :

À partir de: 25,00 $US/mois

Type de licence: Gratuit, Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel SurveyMonkey ?

Nous n'avons pas d'informations sur les fonctionnalités de SurveyMonkey.

Q. Qui utilise SurveyMonkey ?

Utilisateurs habituels du logiciel SurveyMonkey :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, Administration publique, PME

Q. Dans quelles langues SurveyMonkey est-il disponible ?

Langues dans lesquelles SurveyMonkey est disponible :

chinois (simplifié), danois, néerlandais, anglais, finnois, français, allemand, italien, japonais, coréen, norvégien, portugais, russe, espagnol, suédois, turc

Q. Quels sont les types de licence disponibles pour SurveyMonkey ?

Types de licences disponibles pour SurveyMonkey:

Gratuit, Abonnement

Q. SurveyMonkey prend-il en charge les appareils mobiles ?

Appareils pris en charge par SurveyMonkey :

Android, iPhone, iPad

Q. Avec quelles applications SurveyMonkey peut-il s'intégrer ?

Applications s'intégrant à SurveyMonkey :

ActiveCampaign, Ambassador, Cayzu, Email It, Freshservice, HappyFox, HubSpot Marketing, Salesforce Sales Cloud, Wrike, Zapier

Q. Quelles sont les ressources d'aide disponibles pour SurveyMonkey ?

Ressources d'aide disponibles pour SurveyMonkey :

Base de connaissances, Support en ligne, Support téléphonique