SurveyMonkey

SurveyMonkey

Outil de sondage en ligne gratuit

4.6/5 (4744 avis)

SurveyMonkey - Présentation

SurveyMonkey est un outil de sondage en ligne gratuit conçu pour créer et distribuer des sondages via plusieurs canaux et en analyser les réponses. Grâce aux outils de conception inclus, les utilisateurs peuvent créer et envoyer des sondages professionnels rapidement et facilement. Les fonctionnalités de personnalisation de la marque leur permettent de créer des thèmes personnalisés, d'ajouter leur logo, de sélectionner des polices et de créer des pages de remerciement sur mesure. En envoyant des sondages par Internet, par e-mail, via les réseaux sociaux ou autre, SurveyMonkey les aide à atteindre efficacement leur public.

Avec SurveyMonkey, les utilisateurs peuvent effectuer une analyse des données avec une technologie de filtrage et de tri ainsi qu'une technologie de reporting personnalisable. La fonctionnalité d'exportation de données les aide à télécharger des données visuelles ou à en exporter dans SPSS. Grâce aux outils de collaboration et à la bibliothèque de ressources partagées, ils peuvent partager facilement des sondages, des données et des ressources (directives, logos et modèles) au sein d'une organisation. Les autres fonctionnalités de cette solution comprennent un branchement avancé, des questions conditionnelles et une logique de saut de page, ainsi que des tests A/B, des chaînages avancés, etc.

Avec SurveyMonkey, les utilisateurs peuvent recueillir des informations et des opinions importantes de leur public cible, qu'il s'agisse de clients, d'employés, de prospects, d'événements ou de collaborateurs. Les applications mobiles natives pour iOS et Android leur offrent la possibilité de gérer leurs sondages et les opinions lorsqu'ils sont en déplacement, via des appareils mobiles.

Prix

À partir de
25,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Chine, Europe et 5 autres, Inde, Japon, Amérique latine, Afrique et Moyen-Orient, Royaume-Uni

Langues

chinois (simplifié), danois, néerlandais, anglais, finnois et 11 autres, français, allemand, italien, japonais, coréen, norvégien, portugais, russe, espagnol, suédois, turc

SurveyMonkey - Avis

Note globale
4.6/5
95% d'avis positifs
3084
Excellent
1430
Très bien
206
Moyen
18
Médiocre
6
Horrible
Utilisateur vérifié
Traduire avec Google Translate

Benchmark Solution for Survey Creation Comes with a Price

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 16/06/2019
Provenance de l'avis : Capterra

I've had nothing but wonderful experiences working with Survey Monkey. Whether it be the ease to make professional looking survey with from scratch or using their amazing library of temples, the effortless collection of responses from your surveys whether they have been posted on your website or or embedded in social
Media platform, or the dynamic looking reports you can create literally with a push of a button, this a wonderful yet slightly expensive survey solution .

Avantages

This is hands down the best and comprehensive survey creation, tracking, and monitoring Solution out there, and there are many to choose from. Others might feature some gimmick that can't be found within Survey Monkey, but none of the others come with such a robust set of features and tools.

Inconvénients

It's not cheap. And don't go expecting to get back with a free trial or limited plan, unless who want to be frustrated? From utilizing their amazing library of templates to monitoring any size volume of responses to utilizing their recruiting and panel services when you're short on time but need results, you want to make sure to not cheap on the plan select.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Edward M.
Traduire avec Google Translate

Professional Survey Creator

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/01/2018
Provenance de l'avis : SoftwareAdvice

Survey Monkey has benefited the company that I work for because it allows us to quickly create surveys that are professional and that make it easy for people to respond. The feature that allows you to filter responses has been one of the most beneficial for my company as it helps us to ensure the people that respond to our surveys are the intended audience. For example, if we want to survey supervisors, Survey Monkey allows us to have the first question of a survey ask if the respondent is a supervisor. If the respondent answers no, that they aren't a supervisor, we can immediately have them directed to a thank you page that explains how we appreciate them taking the time for the survey but that at this time we are only seeking responses from current supervisors. It has been a feature that has helped increase survey response accuracy and save the time of those people who are responding because if they aren't the audience we are looking to survey, we immediately filter them out with the first question so they aren't wasting their time responding and so that we aren't wasting time sorting responses that aren't valid four our purposes.

Avantages

The thing about Survey Monkey that I like best are its survey templates. Survey Monkey has so many templates of surveys that are professionally built and designed. The questions that are in the templates are diverse, educated and are all designed with the purpose of the survey in mind. Each question in the templates have its own purpose and is important for the bottom line. I like that if you want to use a template but don't want a specific question or you want to add an additional question or edit an existing question - you can. Survey Monkey's templates are fully customizable.

Inconvénients

I do not like that the Survey Monkey logo and branding appear on all surveys that you create with Survey Monkey. The branding even appears in most of the paid versions of Survey Monkey. I think that - especially if you are paying for an account, that you should be able to opt-out of having the Survey Monkey advertising or branding on your surveys. This is important because when you distribute a survey, you do so with the intention of getting as many responses to the survey as possible. In order for people to participate in surveys - especially electronic surveys, they must trust the source. I have found that many people are concerned when responding to electronic surveys that their answers or personal information will be shared. With the Survey Monkey branding - especially for people that are not familiar with Survey Monkey, it could decrease the likelihood of people trusting the source and responding. I think that all versions of Survey Monkey - even the free account - should have the option to remove the branding. However, I especially think that the paid accounts should have the option to remove the branding.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Utilisateur vérifié
Traduire avec Google Translate

Perfect Information Gathering Tool

Logiciel utilisé tous les mois pendant plus de deux ans
Publié le 24/04/2019
Provenance de l'avis : Capterra

All in all, this is a very great piece of software for any organization to have. From product queries to gauging interest in a project, it will save you a lot of time by allowing you to focus on what is important to the customer.

Avantages

I have been using SurveyMonkey for the last six years in a variety of settings. I have used the software for informal surveying, internships, projects for school, and in the last three years, professionally to survey the public. Over the course of the last six years, the software has improved significantly - the incorporation of suggested questions that minimize survey bias is a very helpful tool.

By far the thing that I like most about this software is its ability to predict what types of answers you will be looking for - even if does not do a good job predicting the type of answers you want, the listing on the side makes it easy to find exactly what you are looking for. After you have collected the data, it is extremely easy to export your results via Excel or PDF so that you can easily share this data within your organization. They recently incorporated a data analyzer if you have a very large set of data - however, we tend to use Excel in house to analyze the data.

We recently used it to survey the public regarding our website and to see what information is easy for them to get off of our site and what is difficult. The results made it easy to hone in on what is important and what isn't.

Inconvénients

The thing that I like least about this software is the cost of it. It used to be that you pay one fee and get everything you need. They are now using the modular system where you pay for this and that - it all adds up after a little while. In one sense, you are paying for what you are using - which technically could be cheaper than if they had one price for everything. However, it just seems like everyone is trying to nickle and dime everyone for software these days.

If you are a student and do not have/or want to spend the money for the software, you can still use and create basic surveys with 10 questions or less for free. However, as you can imagine, it is very limited in the scope of what you can get from it.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Mary D.
Traduire avec Google Translate

Useful, but awkward

Logiciel utilisé Autre pendant plus de deux ans
Publié le 10/01/2019
Provenance de l'avis : Capterra

Overall, a great option to allow many people to have the desired input at their convenience.

Avantages

People can use this online immediately. The survey setup user may need a minute to decide how to lay out their survey with the limite options available, but actually creating the surveys can start right away. Respondents don’t have to sign up for anything, which means an excellent response rate.
The survey options allows for open-ended responses, which many other programs do not. You can also limit answer choices, and determine if a question requires an answer or can be skipped.
The program will let you determine if the survey closes out at a certain time, or after a certain number of responses, or after all invited respondents have answered. An email notification updates the surveyor on the status of responses.

Inconvénients

An option to rank answers would be a huge advantage, letting the surveyor determine whether all answers need to be included in the ranking. (“Of these 5 entrees, please rank your choices, making an ‘x’ for any that are not options for you at all.”)
A preset “scheduling survey” option would be very useful, especially if it allowed ranking of answers. I personally use SurveyMonkey most often to help set meeting dates, times and locations for professionals with divergent schedules.
It could be much easier to repeat a question in setup so the next question will have the same setup, answer options, an phrasing as the prior. This option would allow quicker & more consistent survey question setup.
I find the current version awkward for sending the survey to specific recipients, moreso than in prior versions. It can be done successfully without too much trouble, but the screens and fields and directives were unclear and not as user-friendly.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

9.0/10
Aaron P.
Traduire avec Google Translate

A Powerful Yet Simple Method to Survey Your Offering

Logiciel utilisé Autre pendant plus de deux ans
Publié le 18/04/2019
Provenance de l'avis : Capterra

Very easy and straightforward to use. You don't have to make your surveys complex. However, it allows you to get to a deeper level if need be.

Avantages

I'm developing an online retailing presence for physiotherapy and wellness. And I've used Survey Monkey in every step of our company's development. From market surveys of our logo, to product-quality feedback, Survey Monkey was incredibly helpful when it came to acquiring the data we needed to streamline and tailor our offering, and eventual launch.

There are many features that make this software exceptional. Particularly, the design and interface, which is not only customizable, but also professional looking and minimalistic. I think it certainly makes a lasting impression to an audience when your surveys look the part. It also makes data acquisition seamless for both surveyor and respondent.

However, the true power of Survey Monkey is in it's data analysis. Especially when you've collected answers from hundreds and even thousands of respondents. This is where it stands out from the rest. It compiles all of the acquired information seamlessly into a single database. From there, you have an arsenal of tools to analyze the data: pie charts, bar graphs, and scatter plots. You can drill down your variables further to get a deeper understanding of what your market is looking for. And finally reveal statistically relevant correlations between features of your product/service your target market.

Truly powerful stuff.

Inconvénients

There is none I can think of. We've used this software since the beginning of our inception and we're continually using it for our many projects.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

10.0/10

SurveyMonkey - Prix

À partir de
25,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

SurveyMonkey - Fonctionnalités

  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Notifications automatiques
  • Rappels automatiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable

  • API
  • Base de données de clients
  • Base de données de contacts
  • Champs personnalisables
  • Gestion des calendriers
  • Intégration mobile
  • Modèles personnalisables
  • Paiements électroniques
  • Rapports et statistiques
  • Suivi des activités
  • Tableau de bord d'activités

SurveyMonkey - FAQ

Voici quelques-unes des questions fréquentes sur SurveyMonkey.

Q. Quels sont les types de licence disponibles pour SurveyMonkey ?

Types de licences disponibles pour SurveyMonkey :

À partir de: 25,00 $US/mois

Type de licence: Gratuit, Abonnement

version d'essai gratuite: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel SurveyMonkey ?

Nous n'avons pas d'informations sur les fonctionnalités de SurveyMonkey.

Q. Qui utilise SurveyMonkey ?

Utilisateurs habituels du logiciel SurveyMonkey :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues SurveyMonkey est-il disponible ?

Langues dans lesquelles SurveyMonkey est disponible :

chinois (simplifié), danois, néerlandais, anglais, finnois, français, allemand, italien, japonais, coréen, norvégien, portugais, russe, espagnol, suédois, turc

Q. Quels sont les types de licence disponibles pour SurveyMonkey ?

Types de licences disponibles pour SurveyMonkey:

Gratuit, Abonnement

Q. SurveyMonkey prend-il en charge les appareils mobiles ?

Appareils pris en charge par SurveyMonkey :

Android, iPhone, iPad

Q. Avec quelles applications SurveyMonkey peut-il s'intégrer ?

Applications s'intégrant à SurveyMonkey :

ActiveCampaign, Ambassador, Cayzu, Email It, Freshservice, HappyFox, HubSpot Marketing, Salesforce Sales Cloud, Wrike, Zapier

Q. Quelles sont les ressources d'aide disponibles pour SurveyMonkey ?

Ressources d'aide disponibles pour SurveyMonkey :

Base de connaissances, Support en ligne, Support téléphonique