FixMe.IT
Un logiciel d'assistance à distance toujours opératif
4,8 /5 (353 avis) Donnez votre avis !FixMe.IT - Présentation
Description du logiciel FixMe.IT
FixMe.IT est une application d'assistance à distance qui permet de connecter instantanément des ordinateurs distants dans le monde entier. Avec FixMe.IT, l'assistance à distance est plus rapide et plus facile que jamais : le processus de connexion est rapide du début à la fin, ce qui signifie que tout utilisateur peut facilement demander et approuver l'accès à distance à sa machine.
Tout en étant rentable, FixMe.IT ne fait pas l'impasse sur le reste et offre une large gamme de fonctionnalités performantes, notamment l'accès sans surveillance, le transfert de fichiers, la gestion multi-sessions, le redémarrage et la reconnexion automatiques, la navigation multi-écrans, le partage de presse-papiers, la messagerie instantanée, le reporting et l'enregistrement, la personnalisation de l'image de marque, etc.
Basée sur les dernières normes du secteur, FixMe.IT garantit le plus haut niveau de sécurité pour ses utilisateurs et permet aux professionnels de l'informatique de résoudre facilement et en toute sécurité des problèmes techniques à distance sans installer de logiciel au préalable. De plus, cette application vous permet d'accéder aux ordinateurs de vos clients dans n'importe quel environnement : qu'ils soient situés derrière des pare-feu, des proxys ou un NAT.
FixMe.IT - Présentation
Prix
Types de licence
FixMe.IT - Fonctionnalités
Médias
FixMe.IT - Avis
FixMe.IT - Avis
Best Remote Access Software Available
I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.
Great bang for the buck!
I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.
It's hard to knock the product as it is but it's just ok
I am generally able to connect to my customers computers to assist with issues and install software
PC Paramedics use FixMe.IT
Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line.
Cheap & Stable
Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now)
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Best Remote Access Software Available
Avantages
The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.
Inconvénients
If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.
Great bang for the buck!
I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.
Avantages
Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors
Inconvénients
Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell.
It's hard to knock the product as it is but it's just ok
I am generally able to connect to my customers computers to assist with issues and install software
Avantages
On demand sessions work great
East to install and setup remote clients
Easy to organize accounts by company
Inconvénients
No Ability to go cross platform ie mac
No mobile ability
The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!!
Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.
Réponse de Techinline
Hi Thomas,
Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine.
Regards,
Dan | Techinline
PC Paramedics use FixMe.IT
Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line.
Avantages
The client can watch what the techie is doing.
Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up
Can see from the dashboard what connections have been made by team members
Inconvénients
Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session! A simple click and go for the client would be a huge improvement.
Lack of Mac support is a big limitation, causing us to utilises two products.
Limit on number of unattended clients that can be stored is a pain in the Rse.
Cheap & Stable
Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now)
Avantages
Cheap and stable is the opposite of my ex so that’s a plus.
Price -> Affordable per admin (unless you have 150+ unattended clients)
Stability -> No downtime experienced
Self updating client
Inconvénients
- No OSX expert app
- No Android expert app
- No IOS expert app
- No client app for the above either, but that’s clear when you buy.
- Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren)
- For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
FixMe.IT - Prix
FixMe.IT - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
FixMe.IT - Fonctionnalités
FixMe.IT - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
FixMe.IT - FAQ
FixMe.IT - FAQ
Voici quelques-unes des questions fréquentes sur FixMe.IT.
Q. Quels sont les types de licence disponibles pour FixMe.IT ?
Types de licences disponibles pour FixMe.IT :
À partir de: 30,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel FixMe.IT ?
Nous n'avons pas d'informations sur les fonctionnalités de FixMe.IT.
Q. Qui utilise FixMe.IT ?
Utilisateurs habituels du logiciel FixMe.IT :
PME, Grandes entreprises, Auto-entrepreneurs, Entreprises de taille moyenne
Q. Dans quelles langues FixMe.IT est-il disponible ?
Langues dans lesquelles FixMe.IT est disponible :
anglais
Q. Quels sont les types de licence disponibles pour FixMe.IT ?
Types de licences disponibles pour FixMe.IT:
Abonnement
Q. FixMe.IT prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par FixMe.IT.
Q. Avec quelles applications FixMe.IT peut-il s'intégrer ?
Applications s'intégrant à FixMe.IT :
Herfert Software
Q. Quelles sont les ressources d'aide disponibles pour FixMe.IT ?
Ressources d'aide disponibles pour FixMe.IT :
Base de connaissances, FAQ, Support en ligne, Support téléphonique, Tutoriels vidéo
I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.