FixMe.IT - Présentation
Description du logiciel FixMe.IT
FixMe.IT est une application d'assistance à distance qui permet de connecter instantanément des ordinateurs distants dans le monde entier. Avec FixMe.IT, l'assistance à distance est plus rapide et plus facile que jamais : le processus de connexion est rapide du début à la fin, ce qui signifie que tout utilisateur peut facilement demander et approuver l'accès à distance à sa machine.
Tout en étant rentable, FixMe.IT ne fait pas l'impasse sur le reste et offre une large gamme de fonctionnalités performantes, notamment l'accès sans surveillance, le transfert de fichiers, la gestion multi-sessions, le redémarrage et la reconnexion automatiques, la navigation multi-écrans, le partage de presse-papiers, la messagerie instantanée, le reporting et l'enregistrement, la personnalisation de l'image de marque, etc.
Basée sur les dernières normes du secteur, FixMe.IT garantit le plus haut niveau de sécurité pour ses utilisateurs et permet aux professionnels de l'informatique de résoudre facilement et en toute sécurité des problèmes techniques à distance sans installer de logiciel au préalable. De plus, cette application vous permet d'accéder aux ordinateurs de vos clients dans n'importe quel environnement : qu'ils soient situés derrière des pare-feu, des proxys ou un NAT.
FixMe.IT - Présentation
Prix
Types de licence
FixMe.IT - Fonctionnalités
FixMe.IT - Avis
FixMe.IT - Avis
Best Remote Access Software Available
I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.
Great bang for the buck!
I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.
Long time user
I have used Logmein, Teamviewer and Fixme extensively along with sharing some small use with other products. FixMe is by far the easiest for my company and its customers. Install is easy and it is safe. I support a lot of the medical community and it being HIPAA compliant is a big plus.
It's hard to knock the product as it is but it's just ok
I am generally able to connect to my customers computers to assist with issues and install software
Simple and Fast Connection
It has been good, its a good product. The only draw back is the pricing structure, as others offer a scaled back speed at a free price. For some of the features its a great product to consider. Love the ability to create a custom installer, which makes the image of our company better.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Best Remote Access Software Available
Avantages
The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.
Inconvénients
If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.
Great bang for the buck!
I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.
Avantages
Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors
Inconvénients
Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell.
Long time user
I have used Logmein, Teamviewer and Fixme extensively along with sharing some small use with other products. FixMe is by far the easiest for my company and its customers. Install is easy and it is safe. I support a lot of the medical community and it being HIPAA compliant is a big plus.
Avantages
Easy to have remote users install. Simple console. Great value for money.
Inconvénients
No Apple support, no multi user support.
It's hard to knock the product as it is but it's just ok
I am generally able to connect to my customers computers to assist with issues and install software
Avantages
On demand sessions work great
East to install and setup remote clients
Easy to organize accounts by company
Inconvénients
No Ability to go cross platform ie mac
No mobile ability
The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!!
Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.
Réponse de Techinline
Hi Thomas,
Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine.
Regards,
Dan | Techinline
Simple and Fast Connection
It has been good, its a good product. The only draw back is the pricing structure, as others offer a scaled back speed at a free price. For some of the features its a great product to consider. Love the ability to create a custom installer, which makes the image of our company better.
Avantages
Having used and still using many remote connection and management software providers, FixMe has been one that seems to work when others won't. Its fast, and simple. The remote reconnect after startup is great. Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it. The custom logo you can add to the install page is a nice feature.
Inconvénients
If you are not using it often, and can seem expensive. Its billed monthly regardless if you are using it. Its based on technician, so if you have 3 people, you will need to have 3 licenses to all be working at the same time.
Réponse de Techinline
Hi Rex,
Thank you for sharing your experience and for being our valued customer! Subscription-based pricing is the software industry standard. Some vendors do offer so-called "lifetime" licenses, but that often means paying for upgrades on a yearly basis (which in the end is a more expensive and a less flexible option). FixMe.IT delivers unlimited on-demand connections, unattended remote access, multi-window remote control, and a lot more for only $30 per month or $300 per year, and I can say with full confidence that no other vendor offers a package like that at a lower price. Sure, there are some remote support apps that offer personal licenses for under $10 or even $5 per month which allows you to access one or two remote computers, but no more than that. While we understand that FixMe.IT's pricing model might not be ideal in some cases, it is still one of the most cost-effective remote support solutions on the market.
Best,
Dan | Techinline
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
FixMe.IT - Prix
FixMe.IT - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
FixMe.IT - Fonctionnalités
FixMe.IT - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
FixMe.IT - FAQ
FixMe.IT - FAQ
Voici quelques-unes des questions fréquentes sur FixMe.IT.
Q. Quels sont les types de licence disponibles pour FixMe.IT ?
Types de licences disponibles pour FixMe.IT :
À partir de: 25,00 $US
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel FixMe.IT ?
Nous n'avons pas d'informations sur les fonctionnalités de FixMe.IT.
Q. Qui utilise FixMe.IT ?
Utilisateurs habituels du logiciel FixMe.IT :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, PME
Q. Dans quelles langues FixMe.IT est-il disponible ?
Langues dans lesquelles FixMe.IT est disponible :
anglais
Q. Quels sont les types de licence disponibles pour FixMe.IT ?
Types de licences disponibles pour FixMe.IT:
Abonnement
Q. FixMe.IT prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par FixMe.IT.
Q. Avec quelles applications FixMe.IT peut-il s'intégrer ?
Applications s'intégrant à FixMe.IT :
Herfert Software
Q. Quelles sont les ressources d'aide disponibles pour FixMe.IT ?
Ressources d'aide disponibles pour FixMe.IT :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.