FixMe.IT
En savoir plus sur FixMe.IT
FixMe.IT est une application d'assistance à distance qui permet de connecter instantanément des ordinateurs distants dans le monde entier. Avec FixMe.IT, l'assistance à distance est plus rapide et plus facile que jamais : le processus de connexion est rapide du début à la fin, ce qui signifie que tout utilisateur peut facilement demander et approuver l'accès à distance à sa machine.
Tout en étant rentable, FixMe.IT ne fait pas l'impasse sur le reste et offre une large gamme de fonctionnalités performantes, notamment l'accès sans surveillance, le transfert de fichiers, la gestion multi-sessions, le redémarrage et la reconnexion automatiques, la navigation multi-écrans, le partage de presse-papiers, la messagerie instantanée, le reporting et l'enregistrement, la personnalisation de l'image de marque, etc.
Basée sur les dernières normes du secteur, FixMe.IT garantit le plus haut niveau de sécurité pour ses utilisateurs et permet aux professionnels de l'informatique de résoudre facilement et en toute sécurité des problèmes techniques à distance sans installer de logiciel au préalable. De plus, cette application vous permet d'accéder aux ordinateurs de vos clients dans n'importe quel environnement : qu'ils soient situés derrière des pare-feu, des proxys ou un NAT.
Options de tarification dès :
32,50 $US/mois
- Version gratuite
- Essai gratuit
- Abonnement
Clients types
- Auto-entrepreneurs
- Petites entreprises (de 2 à 50 employés)
- Moyennes entreprises (de 51 à 500 employés)
- Grandes entreprises (500 employés minimum)
Déploiement
- Basé sur le cloud
- Sur site
Disponible dans les pays suivants
Afrique du Sud, Albanie, Algérie, Allemagne, Andorre et 145 autres
Langues
anglais
Options de tarification dès :
32,50 $US/mois
- Version gratuite
- Essai gratuit
- Abonnement
Images
Fonctionnalités
Nombre total de fonctionnalités pour FixMe.IT : 29
Alternatives
GoTo Connect
LogMeIn Central
TurboMeeting
ConnectWise Automate
Avis
Vous avez déjà FixMe.IT ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best IT support software.
Publié le 16/11/2021
I have always had a pleasant experience with FixMe.IT. It is easy to use and not very expensive...
I have always had a pleasant experience with FixMe.IT. It is easy to use and not very expensive for the features I get. Customer service always responds quickly and has always been very helpful.
I like to have this software so I can see what my client sees and fix their issues without having to physically go to their office. I also like being able to log on to client's computers after they leave so it doesn't interrupt their work day.
Avantages
I like that I can help my clients immediately when they need help.
Inconvénients
I wish I could fit the screen to my monitor like I do with remote desktop. I have to use the controls to switch between screens and scroll through the screens when the monitors aren't the same size.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Strong Remote Management App - good balance of features for price
Publié le 17/05/2019
Overall, it's fast, simple, lightweight and good for get at this cost point.
Overall, it's fast, simple, lightweight and good for get at this cost point.
Avantages
Fixme is a simple and basic remote access tool that we use daily for unattended support to our end users. I like that you can have separate accounts should you want to have personal devices not available to the rest of my staff. It's easy and fast for one-off remote sessions and you can white-label a custom page for your end-users to keep your brand flowing through the remote experience. Deployment is simple and effective. The chat feature is also nice. With this basic feature set, it would easily be replaced by most bulit-in RMM tools.
Inconvénients
Although it has multi-monitor support, it's frustrating to always guess which monitor and sometimes does not reset correctly.
I do like the chat feature, but it only stays on the end-user screen while you are connected with fixme. Which means you lose the dialog if you have to close out but your end-user has stepped away.
It has a file transfer feature so you can send a file to the remote computer, but it would be very helpful to reverse the process and be able to send a file from the session back to the tech.
Pourquoi passer à FixMe.IT
We chose FixMe because it has just the right amount of features to do what we need for much less than Teamviewer. Dameware is comparable in cost and has more features, but requires a central server to access multiple tenants. We also like that we can keep end users with our brand through the remote experience.Réponse de Techinline
Thank you for taking the time to share your experience and for being our valued customer!
Regarding the file transfer feature, the remote user has the option to use the Send File button which can easily be found on the Client App interface. Besides that, you can transfer files back to your desktop during the remote session via drag-and-drop or copy-paste.
Best,
Dan | Techinline
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
does what it needs to, good enough remote experience
Publié le 01/05/2018
Avantages
ability to logon/logoff, remote reboot, simple UI, simple url visit, multiple sessions running at the same time
Inconvénients
too many clicks required by user to run/accept connections, has trouble with QHD resolution, can't enter credentials to run as admin must be ran as a service
Réponse de Techinline
Hi Juan,
1. If you mean that the remote user needs to click on the 'Accept' prompt when connecting to the expert, we're planning to get rid of this very soon. Please stay tuned for updates.
2. We're unaware of any issues with QHD support. FixMe.IT supports all screen resolutions up to 4K. You can take advantage of the application's scaling settings to adjust the remote screen according to your needs or preferences. Please see this video for more details: https://youtu.be/NoryfEpF-CE
3. You can enter admin credentials on the remote machine. However, certain tasks require the end-user's input by Windows design.
Best,
Dan | Techinline
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Love this product!
Publié le 02/11/2021
Unattended access is actually one of customer's favorite things. I can fix their computer when...
Unattended access is actually one of customer's favorite things. I can fix their computer when they are not present. The fixme.it programs is very solid.
Avantages
Basically, everything. Super easy for the client to download and install and it just plain works. Very solid product.
Inconvénients
The only features I have found that is missing is the ability to print to my local printer from the client pc and the ability to blank the client pc screen. Some of the information I am accessing is confidential.
Pourquoi passer à FixMe.IT
Sold performance, ease of use, reasonable pricing, excellent support.- Secteur d'activité : Relations gouvernementales
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great bang for the buck!
Publié le 21/01/2020
I like the simple connecttion to it and the unattended access feature the most. It allows me to...
I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.
Avantages
Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors
Inconvénients
Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell.
Pourquoi passer à FixMe.IT
My go to for years has been Logmein Rescue, however in my current position I am a 1 man shop so justification for the cost lead me to look for alternatives. When I started the previous IT Manager was using Turbo meeting and it was not easy to get connected. The cost for Fixme and what it provided was enough to take a chance on it, and I am very happy with the product for the price.FixMe.IT - FAQ
Voici quelques-unes des questions fréquentes sur FixMe.IT.Q. Quels sont les types de licence disponibles pour FixMe.IT ?
Types de licences disponibles pour FixMe.IT :
- À partir de : 32,50 $US/mois Voir les tarifs
- Type de licence : Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise FixMe.IT ?
Utilisateurs habituels du logiciel FixMe.IT :
Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues FixMe.IT est-il disponible ?
Langues dans lesquelles FixMe.IT est disponible :
anglais
Q. FixMe.IT prend-il en charge les appareils mobiles ?
Appareils pris en charge par FixMe.IT :
Q. Avec quelles applications FixMe.IT peut-il s'intégrer ?
Nous n'avons pas d'informations sur les intégrations offertes par FixMe.IT.
Q. Quelles sont les ressources d'aide disponibles pour FixMe.IT ?
Ressources d'aide disponibles pour FixMe.IT :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
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