AppFolio

AppFolio

Logiciel de gestion des biens basé sur le cloud

4.5/5 (974 avis)

AppFolio - Présentation

AppFolio Property Manager est une solution de gestion immobilière tout-en-un destinée aux professionnels de la gestion de résidences, de locaux commerciaux, de logements étudiants et d'associations communautaires. Les fonctionnalités incluent le marketing, la location, la maintenance, la comptabilité et le reporting pour permettre aux gestionnaires immobiliers de moderniser, d'automatiser et de développer leurs activités. La solution web d'AppFolio est également entièrement mobile et accessible sur n'importe quel appareil.

Avec AppFolio, les gestionnaires immobiliers peuvent gérer leurs comptes, répertorier les logements et locaux disponibles, sélectionner les locataires, collecter les loyers, planifier la maintenance et lancer des campagnes marketing au bureau ou en déplacement. Le tableau de bord en temps réel des logements et locaux disponibles d'AppFolio permet aux gestionnaires immobiliers de gérer tous leurs logements et locaux vacants à partir d'un seul emplacement. Les listes de locaux et logements vacants peuvent être ajoutées et mises à jour sur plusieurs sites web, y compris celui du gestionnaire immobilier. Les logements et locaux disponibles sont affichés en un clic, avec toutes les informations de propriété et les photos stockées et accessibles dans AppFolio.

Grâce aux demandes de location en ligne, les résidents potentiels peuvent soumettre des demandes de location et payer les frais de demande par carte de crédit. Toutes les données sont automatiquement entrées dans AppFolio. Le tableau de bord de reporting d'AppFolio fournit aux gestionnaires immobiliers une présentation claire des activités de location, des paiements en ligne, etc. Les propriétaires et les gestionnaires immobiliers peuvent optimiser leurs revenus en analysant les prix des loyers dans leur région à l'aide de l'outil de comparaison RentMatch d'AppFolio. AppFolio fournit des modèles de contrat de location, un service de filtrage des locataires intégré avec décisions automatisées, des intégrations tierces, etc. Les gestionnaires immobiliers peuvent accepter les paiements de loyers et les demandes de maintenance en ligne via AppFolio, ces dernières étant automatiquement transformées en bons de travail.

Prix

À partir de
$250/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

États-Unis

Langues

anglais

AppFolio - Avis

Note globale
4.5/5
90% d'avis positifs
656
Excellent
219
Très bien
64
Moyen
22
Médiocre
13
Horrible
Traduire avec Google Translate

Chatel Real Estate

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 08/02/2019
Provenance de l'avis : Capterra

Overall I'm very pleased and excited every time something new rules out. I'm the operations manager for one of Chatel's locations and I'm constantly playing with the new features to see if they will be useful for my company. This software is super easy to use, it cuts down on labor-intensive data management and archiving information. Plus the fact that it allows a property manager to be mobile. There is nothing sweeter than being at a board meeting or a condo meeting and saying hey I can pull that information up on my phone. :)

Avantages

I love that things are so well integrated. I have been with Chatel Real Estate for 7 years and we have been using Appfolio for the last 6 years. I appreciate all of the new features that you roll out and I'm super excited every time I see that little bubble at the top of my screen meaning something new has been added. Also, it's super nice that it's easy to use on the phone, I don't like the App. I only use it through my cell phones web browser but it works perfectly and I can get a ton of stuff done while visiting a building. I love that its a one stop shop for property management needs. I like being able to communicate with an entire building and record that information on unit owner pages. The key system is fantastic! We just started using it recently, and it has saved us so much time in addition to providing us with accurate records.

Inconvénients

Prepayments on unit owner ledgers do not automatically apply to the next owners charge automatically. This makes the aged receivable detail look off which is annoying and clients complain about it. It's not a huge deal and its something we easily fix. I also wish the homeowner directory report had columns to add their tenant's information into it, instead of having to pull a renter directory and then an owner directory. Clients want just one spreadsheet not two! I wish you accepted AMEX for payments, I get a fair amount of compliants about it.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Good product, improvements slow to take

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 14/12/2018
Provenance de l'avis : SoftwareAdvice

While the community conversations for improvements to the software is great, it's tough to know that any software engineer is listening. It seems like it would be very easy for move-outs to automatically prorate rent (where is it legal to collect full rent for a mid-month move-out?!?!?!) IF I could just talk to an engineer. It seems like it would be very easy to ask for an actual button for prorated rent rather than something that is a link everywhere on the internet. These simple things should not get lost in the community.

Avantages

This is a great product for property managers and tenants. The leases are easy to issue and easy to sign. The tenants have a great portal. Customer service is mostly great- sometimes I want a quicker response, but the reps are great. It is easy to find information and easy to adjust information.

Inconvénients

It is too easy to adjust information in some places and there are confusing breaks in logic for inputs from one section to the next. For example, the recurring charges section of the move-in process is identical to the monthly charges section of the tenant page, except that there is no option to have an end date. Move-in charges from the move-in process do not show up on the itemized rent roll. When asked about why this is, the customer service agent said that people don't want security deposits on the itemized rent roll. The answer to this is, like any other charge in the system, to hide the security deposit charges columns on the itemized rent roll. There is no need to restrict the information on a report when a report is customizable. We offer one-time concessions and, in order to get them on the rent roll, we have to use the recurring charges section. This, of course, allows for human error in having one-time concessions go on for the entire term of the lease.

Réponse de Torri

Dear Jeff, thank you for taking the time to post this review. We appreciate the feedback and we have made sure that it has reached our product development team. You do have the ability to prorate the last month's rent for residents and we'll follow up with instructions for this task. We read through every piece of feedback posted to our product boards and we take the feedback seriously. Thanks for being our partner.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
Traduire avec Google Translate

Top 5 Things Tenants Don't Want You to Know About Using Appfolio and Why It Costs You.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 25/09/2018
Provenance de l'avis : Capterra

I wouldn't manage property without it.

Avantages

1. When Money is collected electronically you never have to think about who's paid and who hasn't.
- Even with a handful of units, it's time consuming to collect checks and deposit them on a regular basis. This causes sloppy book keeping and helps tenants get away with not paying timely.
2. When a computer keeps track of payments late fees are always charged.
- late fees get charged automatically. This trains tenants to pay automatically. No more not paying late fees. " It's already charged and it's part of your lease ".
3. When communicating with tenants electronically, there's a record of the conversation.
- " I didn't say it was my fault ". This is no longer an argument. Every text, email, and even notes from phone conversations are stored in the tenant profile.
4.Utility billing can become a profit center instead of a nightmare.
- When incorporating RUBS or just paying for the water bill, when done with the correct process, unpaid utilities can legally incur late fees which makes tenants pay them instead of sticking the owner with them at the end of the lease.
5. It's much easier to protect a property through liability insurance.
- By using the automatic liability insurance module, there is much less of a chance in lapsing renters insurance and the property has a better chance of recuperating losses due to " I fell asleep while the stove was on ". Yes, this has actually happened.

Inconvénients

Appfolio is not something you plug into your current systems. To do it correctly and efficiently you'll need to rework your processes around it. This can be good or bad. Depending on if you like creating systems. When you're done, you'll have an employee that never sleeps and takes care of a ton of your management tasks.

Réponse de AppFolio

Hi Dean, thank you for taking the time to provide this feedback. It's great to hear that AppFolio is integral to running your property management business. We appreciate your partnership!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Overall Fantastic Software that is always adding features!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 08/02/2018
Provenance de l'avis : SoftwareAdvice

Avantages

The updates and the "what's new" feature are great, this software keeps evolving along with our business.
Ability to mass-email or mass-text a property is great, and all the recording-keeping is great for peace of mind.
Can't possibly imagine doing business without the organization of AppFolio.
Universal Search is great, fast, and efficient.
The mobile app is great.

Inconvénients

The customer support can take a while, as in, there is no direct call option. Submitting a support request and waiting is fine most of the time, but having an "emergency" option would be great.

Lack of specific rules for rent controlled areas. For example, Oakland and Berkeley have different rules for rent control and we have to constantly edit the auto-populate letter. It would be fantastic to have the option to have the option to have a different auto-populate letter for each property. Each City requires different things to be referenced.

Charges are often auto-generated in the middle of the night when you manually onboard new tenants. For good record keeping, it's helpful to record when a rent charge started so we know accurate historical data and another way to know when tenants are eligible for a rent increases. But when we do this the system creates a charge for the current month in the middle of the night, which has to be manually reversed. The flow from application to move-in is very impressive, but AppFolio isn't as smooth when you take over management of a property that already has tenants, which is almost always the case.

We've received some negative feedback from the call center, including a time where a tenant called to complain about the door being on the wrong side on a new fridge. The tenant said a female employee laughed at him. Personally I think this is hilarious, and there is a part of me that is glad she laughed at him, but it just made matters worse. Also the occasional complaint about not being able to get through to someone.

There are requested features that seem reasonable and have a lot of support in the online community, but they don't happen, or at least not right away. I suppose you don't want to spoil us, but things like "weekly recurring work orders" and being able to toggle "payments required in full" for individual tenants seem like things that happen. Ultimately these are good things b/c I assume they will happen, but almost having the feature is painful.

Electronic Payment requires a cell phone. This is kind of strange and would love to be able to just submit payment without the phone.

Réponse de Torri

Dear Tyler,

Thank you for providing your honest feedback. If you are ever experiencing an urgent issue, you can add this to the subject of your support request and we will try our best to facilitate your urgent needs. We are constantly seeking to improve our product and support offerings and I have forwarded your product feedback to all of the appropriate teams for review. They will also reach out to you if they need more information. We appreciate your interaction with our user community as we continue to implement new features from our Product Suggestion Board! We look forward to our continued partnership!

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

Accounting using AppFolio for 7 years

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 01/11/2017
Provenance de l'avis : SoftwareAdvice

I am not a computer geek, but have had a little computer programming training in the past. As I read the different users complaining about things or how they think their issues should be addressed in the upgrades to the system sooner than other issues, I wish I could open their eyes to finding creative ways to make things work for them till the next improvement arrives. AppFolio is a very elaborate program and there are multiple ways to accomplish almost every task needed in the property management field. AppFolio's development staff has a very complicated job to make this program work perfectly for all their users coming from all different kinds of backgrounds and from what I have seen over the past 7 years, they are doing an amazing job (and it appears they have a lot of fun in the process).

Avantages

The support staff is amazing. Responses are within 12 to 24 hrs and solutions are found or suggestions for the future improvements. Over the past 7 years I have watched with admiration as this program has blossomed, filling the needs of multiple users in detailed ways. I use AppFolio in two different accounting venues, one with a large property management company servicing over 1600 home rentals, the other with one owner handling his 325 apartment units. This program provides excellent adaptable reports for both aspects of a property management company and for one owner with multiple apartment complexes in all phases of financial accounting, rental reports and maintenance. AppFolio encourages all discussions between all users and the staff of AppFolio resulting in ongoing improvements and additional options within the program. To be quite honest, since my specialty is the accounting department, there are many parts of AppFolio that I have not had the privilege of really working with, but those that I have come across look to be as detailed and helpful as the accounting processes. The Help & Training section within the program is also evolving and very detailed in explaining how things work.

Inconvénients

If I had to find something I didn't like it would be the constant change that requires me to think and be constantly attentive to the processes in the program. It seems that almost every week there is a subtle or large change that rocks me for a moment. It is frustrating at times to stop and relearn a process. But then to my amazement I am once again loving this program even more and all that it does to make my job easier. You can't use this program out of habit. It is always evolving for the better.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

AppFolio - Prix

À partir de
$250/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

AppFolio - Fonctionnalités

  • Base de données de contacts
  • Fonctionnalité de recherche
  • Gestion de la comptabilité
  • Gestion des calendriers
  • Gestion des modèles
  • Gestion des tâches
  • Notifications automatiques
  • Notifications par e-mail
  • Paiements électroniques
  • Planification de la maintenance
  • Portail client
  • Portail libre-service
  • Rappels automatiques
  • Rapports et statistiques
  • Rapports personnalisables
  • Stockage de documents
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Suivi des frais
  • Tableau de bord d'activités

AppFolio - FAQ

Voici quelques-unes des questions fréquentes sur AppFolio.

Q. Quels sont les types de licence disponibles pour AppFolio ?

Types de licences disponibles pour AppFolio :

À partir de: $250/mois

Type de licence: Abonnement

version d'essai gratuite: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel AppFolio ?

Nous n'avons pas d'informations sur les fonctionnalités de AppFolio.

Q. Qui utilise AppFolio ?

Utilisateurs habituels du logiciel AppFolio :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues AppFolio est-il disponible ?

Langues dans lesquelles AppFolio est disponible :

anglais

Q. Quels sont les types de licence disponibles pour AppFolio ?

Types de licences disponibles pour AppFolio:

Abonnement

Q. AppFolio prend-il en charge les appareils mobiles ?

Appareils pris en charge par AppFolio :

Android, iPhone, iPad

Q. Avec quelles applications AppFolio peut-il s'intégrer ?

Applications s'intégrant à AppFolio :

AvidXchange, Procurify, Stessa

Q. Quelles sont les ressources d'aide disponibles pour AppFolio ?

Ressources d'aide disponibles pour AppFolio :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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