AppFolio Property Manager - Présentation
Description du logiciel AppFolio Property Manager
AppFolio Property Manager est une solution de gestion immobilière tout-en-un destinée aux professionnels de la gestion de résidences, de locaux commerciaux, de logements étudiants et d'associations communautaires. Les fonctionnalités incluent le marketing, la location, la maintenance, la comptabilité et le reporting pour permettre aux gestionnaires immobiliers de moderniser, d'automatiser et de développer leurs activités. La solution web d'AppFolio est également entièrement mobile et accessible sur n'importe quel appareil.
Avec AppFolio, les gestionnaires immobiliers peuvent gérer leurs comptes, répertorier les logements et locaux disponibles, sélectionner les locataires, collecter les loyers, planifier la maintenance et lancer des campagnes marketing au bureau ou en déplacement. Le tableau de bord en temps réel des logements et locaux disponibles d'AppFolio permet aux gestionnaires immobiliers de gérer tous leurs logements et locaux vacants à partir d'un seul emplacement. Les listes de locaux et logements vacants peuvent être ajoutées et mises à jour sur plusieurs sites web, y compris celui du gestionnaire immobilier. Les logements et locaux disponibles sont affichés en un clic, avec toutes les informations de propriété et les photos stockées et accessibles dans AppFolio.
Grâce aux demandes de location en ligne, les résidents potentiels peuvent soumettre des demandes de location et payer les frais de demande par carte de crédit. Toutes les données sont automatiquement entrées dans AppFolio. Le tableau de bord de reporting d'AppFolio fournit aux gestionnaires immobiliers une présentation claire des activités de location, des paiements en ligne, etc. Les propriétaires et les gestionnaires immobiliers peuvent optimiser leurs revenus en analysant les prix des loyers dans leur région à l'aide de l'outil de comparaison RentMatch d'AppFolio. AppFolio fournit des modèles de contrat de location, un service de filtrage des locataires intégré avec décisions automatisées, des intégrations tierces, etc. Les gestionnaires immobiliers peuvent accepter les paiements de loyers et les demandes de maintenance en ligne via AppFolio, ces dernières étant automatiquement transformées en bons de travail.
AppFolio Property Manager - Présentation
Prix
Types de licence
AppFolio Property Manager - Fonctionnalités
Captures d'écran
AppFolio Property Manager - Avis
AppFolio Property Manager - Avis
Great product and really terrible support
It is a tough call because the product is good. We migrated from Yardi and don't regret it BUT if I knew how weak the support team and the nightmare that we would have (for 7 months we couldn't reconcile bank accounts and the "boarding team" simply vanished) I would most likely have stayed with Yardi.
Only one complaint
I love the software, I hate how much it cost me. Please adjust for the small end user
Amazing Property Manager for Small-to-Medium Companies
The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.
Sad to be looking elsewhere.
Initially, I was thrilled with Appfolio. They had live support, and same day follow up calls when submitting tickets. Suggestions on the user forum were implemented, or at the very least, were updated by Appfolio so we knew they were aware and cared. None of that anymore, but we are regularly being innundated with value added junk that we can pay for if we want it or obscure improvements that seem pretty specialized/not broadly impactful. Meetups, etc. are heavily geared toward sales/recruitment and have virtually no value for current clients. I was fine with shrugging my shoulders as this is often how things go with growing companies, but looking completely unprofessional to my tenants/owners due to unreliable email/text, suppressed fee accounting/commingling problems (that are legit problems, not user error), and confusing owner statements have me in talks to switch. Property managers are dealing with stigma to start with - I don’t need my management software making my company look unreliable/unprofessional/untrustworthy on top of it. Not to mention - I dread having to explain during a state audit why income is “suppressed” from owner reporting.
Appfolio makes our business run smoothly!
Appfolio adds so much value to the services we provide to our HOA clients. We wouldn't want to do business without it.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Great product and really terrible support
Avantages
The software is definetly the right product. It is intuitive and very easy to use. Having used Yardi for 10+ years this product is simply outstanding. It is definitely not even close to what you can do in Yardi, but for 90% of what most of us do, it is allot easier and quicker then Yardi.
Inconvénients
The company is suffering from a very bad support team. When they sell you the product it almost seems that these guys mastered the art of eSupport and you can solve problems with a click. This couldn't further from the truth. For most of the "how to" problems they are quick to respond and usually send you a quick article on how to. The problem becomes when you have a real problem, like late fees simply not posting the correct amounts at the wrong dates, or bank account balances don't add up...in general bigger problems call for a "we will put our head in the sand and hope it goes away" mentality.
Only one complaint
I love the software, I hate how much it cost me. Please adjust for the small end user
Avantages
Easse of use and how everything is tied in from advertising the unit to renting it, leasing and collecting the rent then finally moving them out :)
Inconvénients
Cost, I think it is too expensive. I do not understand why when you have more and more users my bill keeps going up. for God's sake scottie send this small business owner a line..we are drowning in the cost but can't compete without the software....so I pay..
Amazing Property Manager for Small-to-Medium Companies
The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.
Avantages
First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.
Inconvénients
I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing.
Réponse de AppFolio
Dear Drew, thanks so much for taking the time to leave a review. We're happy that your transition to AppFolio was a good one and that you are already reaping the benefit!
Sad to be looking elsewhere.
Initially, I was thrilled with Appfolio. They had live support, and same day follow up calls when submitting tickets. Suggestions on the user forum were implemented, or at the very least, were updated by Appfolio so we knew they were aware and cared. None of that anymore, but we are regularly being innundated with value added junk that we can pay for if we want it or obscure improvements that seem pretty specialized/not broadly impactful. Meetups, etc. are heavily geared toward sales/recruitment and have virtually no value for current clients. I was fine with shrugging my shoulders as this is often how things go with growing companies, but looking completely unprofessional to my tenants/owners due to unreliable email/text, suppressed fee accounting/commingling problems (that are legit problems, not user error), and confusing owner statements have me in talks to switch. Property managers are dealing with stigma to start with - I don’t need my management software making my company look unreliable/unprofessional/untrustworthy on top of it. Not to mention - I dread having to explain during a state audit why income is “suppressed” from owner reporting.
Avantages
Extremely easy to navigate/train employees to use, tenant rent payment/owner contributions are free with ACH, application-move in flow is smooth, mobile app works well, available property postings look great on my website.
Inconvénients
Suppressed fees amount to commingling, and that is so bad. It could easily be resolved and the idea has lots of votes in the forum yet it remains unaddressed. Not to mention, suppressed application fees can be passed on to an owner before you need to refund the fee depending on the timing and that leads to a nightmare of accounting, and having to explain to an owner why you are unprofessionally having to withhold the money in the next month. I tried to get help from support to no avail (it was repeatedly blown off as user error) so then I started going to their live meetups when they came to town begging for help from support in person to make it clear it is not user error. That led to more dissmissal from user support as being due to user error, so I finally said I wasn’t taking no for an answer. After talking to tons of people, I finally got a support person who understood what I was saying, and all they could offer was a VERY time consuming work-around. The integrated email/text feature often fails and does not notify you that it failed causing huge problems. Notification emails when a lead inquires have started being unreliable. If tenants wait too long to respond to an email I sent via appfolio, they are told the thread has expired. Since every email sent from appfolio is sent from a different spammy looking email address, I get frustrated tenants asking which of the 15 email addresses they should use to reach me. Owner statements are confusing to owners.
Réponse de AppFolio
Hello Tara, thank you for taking the time to leave this review. We understand your frustration and we are glad that you were able to talk through these items with one of the managers on our Customer Success Team. Based on your business practices, not consistently paying our your suppressed fees seems to have caused an issue with your owner's statements. We hope, after speaking with a manager, you will be able to establish a good cadence of paying these in order to avoid error in the future. We take our client feedback seriously and take all of it into consideration when building and improving new features. We hope you will stick with us and continue to provide this vital feedback.
Appfolio makes our business run smoothly!
Appfolio adds so much value to the services we provide to our HOA clients. We wouldn't want to do business without it.
Avantages
Appfolio is so easy to use, both for us as managers and for homeowners using the portal. Appfolio has spent a great deal of time figuring out which features are the most beneficial and perfecting those features.
Inconvénients
There are a few very minor technical things but I am sure they will get fixed as Appfolio is constantly making improvements.
Réponse de AppFolio
Thanks, Sarah! We're so glad you are finding AppFolio easy to use with your HOA portfolio and look forward to continuing to partner with you!
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
AppFolio Property Manager - Prix
AppFolio Property Manager - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
AppFolio Property Manager - Fonctionnalités
AppFolio Property Manager - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
AppFolio Property Manager - FAQ
AppFolio Property Manager - FAQ
Voici quelques-unes des questions fréquentes sur AppFolio Property Manager.
Q. Quels sont les types de licence disponibles pour AppFolio Property Manager ?
Types de licences disponibles pour AppFolio Property Manager :
À partir de: 250,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Non disponible
Q. Quelles sont les principales fonctionnalités du logiciel AppFolio Property Manager ?
Nous n'avons pas d'informations sur les fonctionnalités de AppFolio Property Manager.
Q. Qui utilise AppFolio Property Manager ?
Utilisateurs habituels du logiciel AppFolio Property Manager :
Grandes entreprises, Entreprises de taille moyenne, PME
Q. Dans quelles langues AppFolio Property Manager est-il disponible ?
Langues dans lesquelles AppFolio Property Manager est disponible :
anglais
Q. Quels sont les types de licence disponibles pour AppFolio Property Manager ?
Types de licences disponibles pour AppFolio Property Manager:
Abonnement
Q. AppFolio Property Manager prend-il en charge les appareils mobiles ?
Appareils pris en charge par AppFolio Property Manager :
Android, iPhone, iPad
Q. Avec quelles applications AppFolio Property Manager peut-il s'intégrer ?
Applications s'intégrant à AppFolio Property Manager :
AvidXchange, Procurify, Stessa
Q. Quelles sont les ressources d'aide disponibles pour AppFolio Property Manager ?
Ressources d'aide disponibles pour AppFolio Property Manager :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
It is a tough call because the product is good. We migrated from Yardi and don't regret it BUT if I knew how weak the support team and the nightmare that we would have (for 7 months we couldn't reconcile bank accounts and the "boarding team" simply vanished) I would most likely have stayed with Yardi.