--- description: Calabrio ONE : qu'en pensent les utilisateurs ? Lisez les avis sur Calabrio ONE, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Calabrio ONE - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/275/call-center/software) > [Calabrio ONE](/software/2073149/calabrio-one-suite) # Calabrio ONE Canonical: https://www.getapp.fr/software/2073149/calabrio-one-suite Page : 1/12\ Suivant: [Page suivante](https://www.getapp.fr/software/2073149/calabrio-one-suite?page=2) > Calabrio One Suite est un logiciel de gestion complet des prestations conçu pour permettre aux centres d'appels d'offrir des expériences transparentes et hautement personnalisées. Avec des informations générées par l'IA (intelligence artificielle) et des flux de travail automatisés, la suite permet aux centres d'appels de travailler de manière plus intelligente et plus rapidement. Calabrio One offre une solution entièrement intégrée pour répondre aux exigences et aux défis croissants auxquels sont confrontés les centres d'appels. Elle permet aux entreprises de transformer leurs contraintes en avantages concurrentiels en fournissant des informations commerciales centrées sur la business intelligence. > > Conclusion : 263 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 263 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Calabrio - **Entreprise fondée en**: 2007 ## Contexte commercial - **Prix à partir de**: 295,00 $US - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur) - **Langues**: anglais - **Pays disponibles**: Canada, Royaume-Uni, États-Unis ## Fonctionnalités - AI Copilot - API - Actions découlant d'un événement - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Analyse de l'évolution des ventes - Analyse de la productivité - Analyse de reconnaissance vocale - Analyse des sentiments - Analyse du service client - Analyse prédictive - Analyse visuelle - Archivage et rétention - Assignation de demandes - Assurance qualité - Base de données des employés - CRM - CTI (couplage téléphonie informatique) - Cartographie du parcours client ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de centre d'appel](https://www.getapp.fr/directory/275/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.getapp.fr/directory/275/call-center/software) - [Logiciels de gestion des appels téléphoniques](https://www.getapp.fr/directory/749/call-tracking/software) - [Logiciels de gestion de la qualité](https://www.getapp.fr/directory/144/quality-management/software) - [Logiciels d'analyse de la parole](https://www.getapp.fr/directory/2043/speech-analytics/software) - [Logiciels de gestion du personnel pour call center](https://www.getapp.fr/directory/3707/call-center-workforce-management/software) ## Logiciels similaires 1. [NiCE CXone](https://www.getapp.fr/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 2. [Assembled](https://www.getapp.fr/software/2058183/assembled) — 4.7/5 (85 reviews) 3. [Genesys Cloud CX](https://www.getapp.fr/software/104597/genesys-cloud) — 4.3/5 (265 reviews) 4. [Five9](https://www.getapp.fr/software/91276/five9) — 4.2/5 (484 reviews) 5. [Talkdesk](https://www.getapp.fr/software/100659/talkdesk) — 4.5/5 (733 reviews) ## Avis ### "Great Product" — 5.0/5 > **Utilisateur vérifié** | *27 août 2020* | Gestion de l'enseignement | Taux de recommandation : 8.0/10 > > **Avantages**: The product is easy to use and I really enjoy the queue function which allows random calls to be selected for evaluation. It doesn't interface with our CRM system, but it is easy to operate both systems simultaneously. > > **Inconvénients**: I feel the system integrated perfectly for what we use it for. I took the place of a costly system and does many of the same functions. I have been told the reporting tool is less extensive and sophisticated, but that would be the only downside. > > I've had a great experience with Calabrio and would recommend any organization consider it if they are in the market. ----- ### "Customer service" — 5.0/5 > **Hassan** | *5 juin 2025* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: Unified, easy WFM/QM, AI analytics, strong support \& integrations as it helps with literally everything regarding the RTM and scheduling > > **Inconvénients**: you could encounter limitations if you have very specific scheduling or reporting needs, or face challenges integrating it with older, existing systems. Some parts of the interface may not feel immediately intuitive, and a few users have pointed out that call transcription accuracy could be better. > > Good Experience, helpful product one of a must have products in our business. ----- ### "Calabrio ONE Review" — 3.0/5 > **Grace** | *20 mai 2024* | Cabinets médicaux | Taux de recommandation : 3.0/10 > > **Avantages**: Having the weekly schedule and reports in one location with one login and one application is necessary and appreciated. > > **Inconvénients**: I do not enjoy the fact that ready-time adherence does not update in a timely manner. The diagram/bar graph for ready-time adherence is illegible and undecipherable. Schedule page requires you to hover over "break" to see the time. Actual breaks and lunch taken never reflect. You never get a real-time update. > > It has promise but it needs work. From a production standpoint, it lacks the ability to provide real-time updates and that is crucial. ----- ### "Great tool\!" — 5.0/5 > **Daniel** | *11 août 2016* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: work flows is one of my favorite features. Being able to sort thru hundreds of PTO requests and actually know that thru a work flow, you will only get those that really need to be looked at is amazing. Intraday Dynamic scheduling, gamification... Ohh and schedule editing rules. > > **Inconvénients**: The reporting part of WFM could use a little love... Is nice that we can schedule reports to be emailed, but would be nice if we could add a subject, or once you save the report, the ability to rename it, or even a "run now" button. Other than that, I love it\! > > My experience with Calabrio has been great, it is a tool that evolves with your needs. Really easy to use at all levels, whether you're an agent, supervisor, or admin, this is a tool that works for you, and with you. ----- ### "Solid WFO platform, continuously evolving with new features" — 4.0/5 > **Utilisateur vérifié** | *5 avril 2019* | Équipements publics | Taux de recommandation : 7.0/10 > > **Avantages**: Calabrio excels above the other workforce management platforms I've used in terms of user friendliness. The user interface is easy and intuitive to navigate, the online help files are clear and robust, and Calabrio's customer support has been wonderful. Calabrio seems to truly care about and respond to feedback from their customers, and I've appreciated their support and user forums. > > **Inconvénients**: In my role I use Calabrio primarily for workforce management, and that portion of the platform is still evolving. If you are a company that has never had a workforce management platform, Calabrio may be a great entry point for you. If you have already used or are currently using one of the other industry leaders, be sure to do your research, as some features you are familiar with may be quite different in Calabrio. Their approach to shift bids for instance--steering away from traditional shift bids to their hallmark dynamic scheduling model--may be a challenge for companies continuing a traditional shift bid model. > > Calabrio One's call recording portion is full featured and easy to use; their quality monitoring portion is equally set to allow users to create multiple call quality forms and track variations on call quality monitoring. The workforce management portion still could use a few more features, but overall it's seamless to navigate through these portions of the tool. ----- Page : 1/12\ Suivant: [Page suivante](https://www.getapp.fr/software/2073149/calabrio-one-suite?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/2073149/calabrio-one-suite) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Données structurées