--- description: HelpHero : qu'en pensent les utilisateurs ? Lisez les avis sur HelpHero, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpHero - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de Customer Success](/directory/959/customer-success/software) > [HelpHero](/software/2069322/helphero) # HelpHero Canonical: https://www.getapp.fr/software/2069322/helphero Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/2069322/helphero?page=2) > HelpHero aide les entreprises à créer d'incroyables expériences sous forme de services d'assistance intégrés à l'application pour les utilisateurs, sans programmation, sans expérience en matière de conception et sans budget conséquent. > > Conclusion : 7 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 7 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: HelpHero ## Contexte commercial - **Prix à partir de**: 55,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - API - Aide contextuelle - Analyse visuelle - Champs personnalisables - Checklists - Ciblage du public - Contenu interactif - Création de contenu - Engagement des clients - Fonction de glisser-déposer - Formation sur application - Intégration de l'utilisateur - Intégration des employés - Modèles personnalisables - Outils en libre-service - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Real-Time Analytics ## Intégrations (1 au total) - Intercom ## Ressources d'aide - Service client/e-mail - Chat ## Category - [Logiciels de Customer Success](https://www.getapp.fr/directory/959/customer-success/software) ## Catégories connexes - [Logiciels de Customer Success](https://www.getapp.fr/directory/959/customer-success/software) - [Logiciels d'expérience client](https://www.getapp.fr/directory/601/customer-experience/software) - [Logiciels de relation client](https://www.getapp.fr/directory/650/customer-engagement/software) - [Logiciels d'onboarding client](https://www.getapp.fr/directory/3839/client-onboarding/software) - [Plateformes d'adoption numérique](https://www.getapp.fr/directory/1627/digital-adoption-platform/software) ## Logiciels similaires 1. [Rocketlane](https://www.getapp.fr/software/2049399/rocketlane) — 4.7/5 (127 reviews) 2. [Product Fruits](https://www.getapp.fr/software/2048058/product-fruits) — 4.7/5 (89 reviews) 3. [OnRamp](https://www.getapp.fr/software/2064340/onramp) — 5.0/5 (1 reviews) 4. [BrainStorm](https://www.getapp.fr/software/2031523/brainstorm-quickhelp) — 4.5/5 (17 reviews) 5. [MeltingSpot](https://www.getapp.fr/software/2057741/meltingspot) — 4.6/5 (49 reviews) ## Avis ### "Great price, great service" — 5.0/5 > **Utilisateur vérifié** | *3 octobre 2023* | Équipement et fournitures de bureau | Taux de recommandation : 10.0/10 > > **Avantages**: HelpHero is a low-cost and easy to implement solution that allows us to quickly generate customer onboarding guides. > > **Inconvénients**: The only negative I would have is the Dismiss vs. Cancel options on tours can be a little confusing. > > The overall experience has been great. Anytime I needed help, they were quick to respond. ----- ### "Excellent onboarding product - we use it in two apps" — 5.0/5 > **Pablo** | *20 octobre 2023* | E-learning | Taux de recommandation : 10.0/10 > > **Avantages**: Simplicity, the fact that is "just works", scalable, excellent customer service, price > > **Inconvénients**: Lack of in-built ability to space out popups over time (e.g. "run this workflow only if the previous one finished at least a day ago"). It can be done by requires coding. > > HelpHero has been all along the way for us in our journey. We use it in two separate products. It has scaled really well with our business and user patterns. Customer support has been always incredible. For instance, we required WCAG AA accessibility features and they added them within weeks. ----- ### "Good for starting cheap, but it lacks in the details" — 4.0/5 > **Oliver** | *17 novembre 2023* | Services aux consommateurs | Taux de recommandation : 3.0/10 > > **Avantages**: It's inexpensive and easy to set up. The basic functionality is in place and works as intended. > > **Inconvénients**: The login flow with the magic link is not convenient. Also, the editor is unintuitive at times. We now have dozens of tours that still can't be sorted in folders. That could need a redesign for sure. > > Overall I think it was the right choice to go with HelpHero when we started. Not at least because of the competitive pricing. Now with some traction more pro features and a higher level of customization would be needed, but we are stuck there. Now we need to consider switching to a more sophisticated solution, which is not what we would love to do. ----- ### "\[sensitive content hidden\] is fantastic" — 5.0/5 > **James** | *23 novembre 2023* | Automobile | Taux de recommandation : 9.0/10 > > **Avantages**: Customer support from \[sensitive content hidden\] has been exemplary. His professional and simple requests allowed us to resolve a long-standing issue with our integration coding. > > **Inconvénients**: I cannot deactivate / draft tours. I have to delete it a recreate the template from a saved doc when ready to reimplement. > > HelpHero has been a very effective tool to use in a multitude of ways. We've used it for onboarding tours, release notes, announcements \& alerts. It has helped us to expose messages far quicker to our users, than if we'd had to develop a popup. ----- ### "New Innovations HelpHero Review" — 5.0/5 > **Marton** | *3 novembre 2023* | Cabinets médicaux | Taux de recommandation : 9.0/10 > > **Avantages**: I like how we're able to provide in-software guidance on how to use our product – since it can be difficult for new users. > > **Inconvénients**: I wish there was a way to create folders for all of the tours, checklists, and hotspots; the organization of folders would help us find things that we've built much easier. Also, I wish there was a way to include a button for users to turn tours on/off. > > Overall, I think it's a fantastic product that really helps our users learn how to use our software. Great job\! ----- Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/2069322/helphero?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/2069322/helphero) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées