--- description: Microcall : qu'en pensent les utilisateurs ? Lisez les avis sur Microcall, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Microcall - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de VoIP](/directory/107/voip/software) > [Microcall](/software/2069081/microcall) # Microcall Canonical: https://www.getapp.fr/software/2069081/microcall Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/2069081/microcall?page=2) > Microcall est une solution de comptabilisation des appels basée sur le cloud qui aide les utilisateurs à identifier et à rechercher des numéros de téléphone, à suivre les dépenses en télécommunications, à analyser le trafic vocal, etc. > > Conclusion : 18 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 18 Avis | | Simplicité d’utilisation | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Micro-Tel - **Entreprise fondée en**: 1979 ## Contexte commercial - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - API - Affichage de page unique - Agrégation de données - Alertes/Notifications - Alerts/Escalation - Allocation des coûts internes - Analyse ad hoc - Analyse des coûts - Analyse en libre-service - Analyse visuelle - Analytique - Authentification unique - Autorisations basées sur les rôles - Base de données de contacts - Collecte de données - Connecteurs de données - Contrôles/Permissions d'accès - Création de tableaux de bord - Durée d'appel - Détection de fraude ## Intégrations (13 au total) - 3CX - Accession Communicator - Asterisk - Avaya UCaaS - Cisco Unified Communications Manager - Five9 - GoTo Meeting - Jive - Microsoft Teams - Oracle PeopleSoft - Unify Unified Communications - Webex Suite - Zoom Workplace ## Ressources d'aide - Service client/e-mail - Support téléphonique - Chat ## Category - [Logiciels de VoIP](https://www.getapp.fr/directory/107/voip/software) ## Catégories connexes - [Logiciels de VoIP](https://www.getapp.fr/directory/107/voip/software) - [Logiciels de tableaux de bord](https://www.getapp.fr/directory/586/reporting-dashboard/software) - [Outils KPI (Indices de performance-clé)](https://www.getapp.fr/directory/3367/kpi-software/software) - [Outils de BI](https://www.getapp.fr/directory/318/business-intelligence/software) - [Logiciels de gestion de parc informatique](https://www.getapp.fr/directory/771/it-management/software) ## Logiciels similaires 1. [ZIWO](https://www.getapp.fr/software/131291/ziwo) — 4.7/5 (108 reviews) 2. [Tableau](https://www.getapp.fr/software/90797/tableau-software) — 4.6/5 (2348 reviews) 3. [Looker](https://www.getapp.fr/software/91545/looker) — 4.5/5 (282 reviews) 4. [Qlik Sense](https://www.getapp.fr/software/100391/qlik-sense) — 4.5/5 (260 reviews) 5. [Phocas](https://www.getapp.fr/software/101345/phocas) — 4.7/5 (132 reviews) ## Avis ### "Reporting at a new level" — 5.0/5 > **Elena** | *15 septembre 2021* | Gestion de l'enseignement | Taux de recommandation : 9.0/10 > > **Avantages**: The software makes all call activities of the institution or business visible. It tracks any kinds of calls: abandoned, terminated, longer, and international. Access to some critical data (harassing calls or threats) gets easy. The school's security can capture and handle them the moment they occur. The calls for admission and recruitment might help the managers to make accurate decisions, even on the fly. The most impactful feature is the Report generator. It creates and saves unlimited reports on the Dashboard, then distributes them via email or screen automatically. In addition, the Dashboard autorefresh with new data within seconds. The Windows authentification feature assists in making the information accessible to all the employees. And finally, cost reduction is possible after the call patterns analysis and proper planning. > > **Inconvénients**: There is no trial option for the clients to find out whether the product meets their expectations and needs or not. Instead, they might attend the company's training webinars and get familiar with the Microcall functionality (for new users) or explore the new features added regularly (for experienced users). Also, it may be expensive for schools, given their limited budgets and the difficulties headteachers face to provide external funding. > > This product can be used in schools, colleges, and small businesses for tracking administrative and emergency calls. It visualizes and analyzes voice data in real time. Also, it works on different platforms, such as Zoom, MS Teams, WebEx, and Skype for business. Managers can control company's remote work in aspects related to voice traffic. It includes tackling clients' complaints and inquires (from cradle-to-grave), or monitoring employees' activity (daily/weekly/monthly) via the interactive dashboards. ----- ### "Supports our capacity planning by providing evidence" — 4.0/5 > **Emma** | *21 avril 2025* | Génie mécanique ou industriel | Taux de recommandation : 9.0/10 > > **Avantages**: Microcall was useful because it provided outbound call patterns for the company by region and department. It helped in determining which units were utilizing most of the long-distance charges, and made changes concerning routing of calls based on the numbers. > > **Inconvénients**: A problem occurred in Synchronization of Call logs of one of our session border controllers. It needed a patch and restart to bring the full visibility after some period, which needed support assistance. ----- ### "Outstanding customer support" — 3.0/5 > **Utilisateur vérifié** | *19 avril 2019* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: The reports are accurate, detailed, and easy to read. Overall the program is pretty user-friendly - but if the user has any issues, their customer support is great. There is no question too big or too small for MicroCall's knowledgeable Support Team. I've had to contact them many times and they are always fantastic. > > **Inconvénients**: The software itself is a big clunky and the appearance is somewhat outdated. ----- ### "Optimise performance of the voice networks through analysis" — 5.0/5 > **OMAR** | *21 avril 2025* | Enseignement supérieur | Taux de recommandation : 10.0/10 > > **Avantages**: I most appreciate the Microcall’s call tracking for the mix of vendors that we are using. It was used to monitor the usage of our legacy PBX system and usage of UCaaS from Zoom which for the purpose of the migration provided detailed splits which proved useful. > > **Inconvénients**: I observed that, depending on the report’s duration and number of years, there is a delay in getting the real-time data. ----- ### "Great product, good value\!" — 4.0/5 > **Lyneta** | *19 décembre 2024* | Assurance | Taux de recommandation : 9.0/10 > > **Avantages**: Good Features - and analyzes the calls very well\! > > **Inconvénients**: A trail option would have been nice so it could be tested to see if it suited our needs. > > Easy to use - and provides the services required ----- Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/2069081/microcall?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/2069081/microcall) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées