--- description: CallAI : qu'en pensent les utilisateurs ? Lisez les avis sur CallAI, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CallAI - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion du personnel pour call center](/directory/3707/call-center-workforce-management/software) > [CallAI](/software/2068364/callai) # CallAI Canonical: https://www.getapp.fr/software/2068364/callai Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/2068364/callai?page=2) > Avec CallAI, les entreprises comprennent et optimisent les interactions vocales, améliorent la satisfaction des clients, réduisent les coûts et améliorent les produits ou services. Les cartes de pointage de l'assurance qualité automatisées, le ressenti des clients, les causes d'appel, les alertes, l'analyse de la concurrence, l'analyse des propos parasites et du taux de prise de parole aident les responsables à atteindre leurs objectifs. > > Conclusion : 7 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 7 Avis | | Simplicité d’utilisation | 5.0/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 5.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: GoVivace - **Entreprise fondée en**: 2009 ## Contexte commercial - **Prix à partir de**: 49,99 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Linux (sur site) - **Langues**: anglais, espagnol, français, hindi, portugais, vietnamien - **Pays disponibles**: Afrique du Sud, Allemagne, Anguilla, Antigua-et-Barbuda, Argentine, Aruba, Australie, Bahamas, Barbade, Belize, Bermudes, Bolivie, Brésil, Canada, Chili, Colombie, Costa Rica, Cuba, Curaçao, Dominique et 44 de plus ## Fonctionnalités - AI Copilot - AI Summarization - Alertes par e-mail - Alertes/Notifications - Analyse de l'évolution des ventes - Analyse de la productivité - Analyse de reconnaissance vocale - Analyse des sentiments - Analyse du service client - Assurance qualité - CRM - CTI (couplage téléphonie informatique) - Cartographie du parcours client - Centre d'appel mixte - Centre d'appels entrants - Centre d'appels sortants - Chat et messagerie - Communication multicanal - Conforme HIPAA - Distribution des appels ## Intégrations (30 au total) - AzureDesk - AzureSmart - Gmail - Google Ads - HubSpot CRM - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Salesforce B2B Commerce - Salesforce CPQ & Billing - Salesforce Commerce Cloud - Salesforce Communications Cloud - Salesforce Consumer Goods Cloud - Salesforce Customer360 - Salesforce Desk ... et 15 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de gestion du personnel pour call center](https://www.getapp.fr/directory/3707/call-center-workforce-management/software) ## Catégories connexes - [Logiciels de gestion du personnel pour call center](https://www.getapp.fr/directory/3707/call-center-workforce-management/software) - [Logiciels d'analyse de la parole](https://www.getapp.fr/directory/2043/speech-analytics/software) - [Logiciels d'assurance qualité pour centre de contact](https://www.getapp.fr/directory/3834/contact-center-quality-assurance/software) - [Logiciels de centre d'appel](https://www.getapp.fr/directory/275/call-center/software) - [Logiciels de gestion des appels téléphoniques](https://www.getapp.fr/directory/749/call-tracking/software) ## Logiciels similaires 1. [Calabrio ONE](https://www.getapp.fr/software/2073149/calabrio-one-suite) — 4.5/5 (263 reviews) 2. [NiCE CXone](https://www.getapp.fr/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 3. [CloudTalk](https://www.getapp.fr/software/114835/cloudtalk) — 4.4/5 (269 reviews) 4. [Five9](https://www.getapp.fr/software/91276/five9) — 4.2/5 (484 reviews) 5. [Genesys Cloud CX](https://www.getapp.fr/software/104597/genesys-cloud) — 4.3/5 (264 reviews) ## Avis ### "Efficient for Contact Center" — 5.0/5 > **Edwin** | *29 mai 2024* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: Managing the daily calls was a challenging task that required a significant amount of time and resources. The constant need to monitor, evaluate, and provide feedback on each call put immense pressure on my in-house Quality Assurance (QA) team. To address these challenges, I turned to Govivace for their CallAI solution. Govivace's CallAI proved to be the ideal solution I had been searching for. It significantly reduced the workload of my QA team by automating the call monitoring process. The advanced analytics provided by CallAI enabled real-time tracking of agent performance, identifying areas where individual agents were excelling and where they needed improvement. > > **Inconvénients**: CallAI is a perfect solution. We haven’t experienced any problems with them > > The CallAI solution itself has been perfect for our needs, greatly improving our call center operations. Coupled with the dedicated support team, this collaboration has exceeded our expectations. I truly appreciate their hard work and dedication. Keep up the excellent work, Govivace team. Good luck with your future endeavors. ----- ### "Automated quality metrics makes performance tracking easy" — 5.0/5 > **anurag** | *8 septembre 2023* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: This product allws me to look at quantitative quality metrics for various call quality assessment criterion and that is a huge advantage for me. It allows me to track progress and identify areas of improvement quickly to improve the overall performance of my team. There are also other standard features for call research and sentiment, speaking rate and word cloud etc that are helpful. > > **Inconvénients**: Although many features work right out of the box, the quality metrics dashboard is custom to the needs and requires a little bit of setup, for which we got training and support. > > It took us about two months to fully transition and navigate through all the workflow and requirements related issues. However the user experience after that has been great. Product support is great and I don't have any problems. ----- ### "CallAI platform from Govivace was the perfect answer to our challenges." — 4.0/5 > **Mark** | *15 juin 2024* | Produits alimentaires | Taux de recommandation : 9.0/10 > > **Avantages**: The solution has been flawlessly suited to our needs, markedly improving the operations of our call center. Combining their solution with their attentive support team has far exceeded our projections. We immensely appreciative of their efforts, and I offer my heartfelt wishes for their future success. > > **Inconvénients**: CallAI is a ideal solution. they are perfect > > The solution has proven to be the perfect fit for our needs, substantially elevating the performance of our call center. ----- ### "Good Auto QA software" — 5.0/5 > **Brain** | *5 juin 2024* | Immobilier | Taux de recommandation : 9.0/10 > > **Avantages**: Our QA team faced significant pressure to monitor, evaluate, and provide feedback on every calls in my center. I came across Govivace's CallAI solution which turned out to be the perfect solution. The burden on my QA team was significantly reduced by automating the call monitoring process. CallAI provides real-time tracking of agent performance, highlighting areas where individual agents performed well and identifying those had issues and needed improvement. > > **Inconvénients**: CallAI is a good automated QA and call analytics solution. > > The CallAI solution is improving our call center operations. We appreciate the support provided by the Govivace team. ----- ### "Compact solution for my call center operations" — 5.0/5 > **Hugo** | *12 avril 2024* | Automobile | Taux de recommandation : 9.0/10 > > **Avantages**: Handling 45 agents' calls daily was a difficult task. CallAI turned out to be a perfect solution to reduce in-house QA’s and increase agents' performance by monitoring their calls to train the low-performing agents. We are now able to find underperforming agents quickly and also train them better by providing specific feedback. > > **Inconvénients**: All good\! CallAI is a great solution for call centers and BPOs. > > It was great working with Govivace’s team. They were on time from my inquiry until the solution was deployed. Perfect solution with the dedicated support team. Keep going, guys. Good luck. ----- Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/2068364/callai?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/2068364/callai) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Données structurées