BusyPaws

Ease of setup/admin and allows for great customer interaction along with GREAT customer support with expedited response which is so key!

Nothing really just suggestions on potential improvement with the customer portal by putting the credits at the top makes it easier for customers to find especially when on mobile. A mobile app option but I believe this is in development ;)

First, their customer service is unmatched. Even at my most daft, the Busy Paws team is always there to help. I appreciate their willingness to schedule meetings to troubleshoot any issues, and their staff is incredibly kind and patient. Our entire team is so grateful for [sensitive content hidden]— they’ve made everything so much smoother for us!

Their plans are not only affordable but also incredibly robust. Busy Paws covers all of our needs — from scheduling and vaccines to contracts and so much more — and the value for the price is unbeatable.

Another standout feature is the ease of use. The interface is intuitive and easy to navigate, and if you do get stuck, helpful articles and videos guide you through. It’s made our whole process so much more efficient.

Busy Paws is also consistent — we’ve never experienced outages or communication issues. And they genuinely care. We’ve had a few minor emergencies, and they’ve been right there with advice and support, walking us through our mistakes to ensure our clients are impacted as little as possible.

We just want an app. The interface it too small on our phones in browser. We hear there may be an app coming!

I love how easy the platform is for both my clients and me. I've got great feedback for booking being so easy.
The BEST feature BusyPaws has that most others don't is 2-way Google calendar sync; believe me, I checked for this on multiple other pet software. It's a one-woman show around here, so if I schedule a doctor's appointment for my daughter, it saves me so much time that it will automatically block out that time from my schedule for clients to choose from. It's equally as fast to put new appointments in my calendar so I can see everything from the calendar app I was already using on my phone.

There is no dynamic pricing option for automatically adding a discount if someone is booking more than one dog. The add-on feature is a little tricky. Add-ons automatically get applied once per pet to the booking, so if you are trying to add something that a client might want more than one of, like this, it isn't possible. Another challenge with add-ons is if a client is booking two dogs for boarding but only wants one dog's nail trimmed, and it will automatically add it to both dogs. There is no way to choose quantity or dog for add-ons.