Kigo

I was a Kigo customer from 2015-2016 and left in March to try BookingPal, Guesty, and Next. Kigo overall at this point in time was truly horrendous. Our team encountered problems with the software everyday, support never solved our issues and often said they were solved even though they were not. This was impossible to stay on top of. Our website was an embarrassment and continuously had glitches. The onboarding process was a complete nightmare to put it mildly. Fast-forward to end of last year. I received a call from Mat Hoffman. When I realized the purpose of the call was to invite me back, I hung up. To his credit he called back a week later. Surprisingly, it was to apologize for the businesses previous shortcomings, that Kigo had a new product team, and that if I were to give Kigo another shot, if it wasn't different this time, they would refund 2 times whatever we spent inside the first 6 months. I can respect a company that takes accountability. Kigo has undergone a complete transformation. Credit where credit's due. The software, especially the guest app and new website platform. The implementation process still requires a lot of work, but at least this time it was very well organized. My implementation manager at times was reminding our team what we were missing on. The frontline customer teams at Kigo today are far more informed and have a respectable understanding of our business needs. Great job Kigo with 2nd chances and the amazing turnaround.

While I would still like to receive more options for training then offered today. Recorded videos that were in Spanish as well would be helpful.

The Booking Engine Setup is very straightforward to use for setting up booking rules, whilst the App Bookings Manager functionality itself is equally easy to use for receiving payments, issuing refunds, communicating with Customers, and in general for managing all the various different aspects of vacation bookings.

The Analytics Dashboard within the App is an exceptionally useful tool for providing a snapshot of the current status of reservations, which helps a great deal in organising property housekeeping and maintenance services, besides enabling us to quickly and efficiently produce detailed real-time progress reports to the reservations team and overall performance reports for company shareholders.

Apart from the functionalities, we continue to receive an outstanding level of customer support from all areas, be that from our dedicated Account Manager, Web Development Expert or Members of the Billing Team. Queries are promptly resolved within a timely and satisfactory manner.

All in all, most of the software functionalities are intuitive and user friendly, whilst the Team behind the software is continuously fine tuning them and keeps adding new features.

Using KIGO has gone a long way towards ensuring the success of our business during the past two years, and has significantly contributed to our expansion. I would highly recommend it for anyone looking to enter the hospitality industry, or for existing businesses looking to maximise their revenue.

The translation of the Document Templates within the Setup functionality is not 100% accurate; this should be highlighted as an area for further improvement, as it is likely to be a concern for a business with a large pool of international clientele, who may not necessarily speak or understand English.

The Search Engine Optimisation functionality within Setup is not very easy to understand for a layman, and would require the involvement of a professional SEO expert.

1 is the service. I've never seen a company this large with a culture so strong. I've yet to meet ONE person that's been in a sales OR support role that didn't go above and beyond what their role scope called for to ensure our experience is great.
2 is the simplicity of the software
3 - The dynamic price tool
4- Channel connections
5- Always willing to improve and listens to all their customers(Very Important for me)

I wish the software had better reporting(which i know is coming very soon for the KIGO PAY which is a new product)
Also, it's not yet connected with Trip Advisor
Waiting on Home automation

The management with the OTA's, bookings and the automated payments

Operations management for the cleaners and handymand