Kigo

La plateforme mondiale de confiance pour les gestionnaires de locations de vacances.

En savoir plus sur Kigo

Avec Kigo, vous pouvez gérer les locations de vacances à travers votre portefeuille avec moins de travail et plus de visibilité. Découvrez la solution logicielle complète, y compris :

- Kigo Reservations : obtenez une visibilité sur toutes les réservations et demandes de renseignements, en quelques clics seulement.

- Kigo Channel Management : distribuez vos annonces de location de vacances à des partenaires de distribution hautement performants pour augmenter la visibilité et les réservations.

- Kigo Operations Manager : économisez 20 heures par semaine grâce à une solution conçue pour organiser toutes vos opérations et ressources en main-d'œuvre.

- Kigo Websites : une suite de sites web de Kigo est la vitrine numérique ultime pour toute entreprise de location de vacances. Profitez d'un système de marketing et de réservation complet qui s'intègre facilement aux autres solutions Kigo.

- Kigo Revenue Management : augmentez les revenus de 20% et maximisez les revenus pour chaque nuit disponible dans vos locations de vacances.

- Kigo Contact Center : aidez vos invités à trouver la location de vacances idéale, même après les heures d'ouverture. Faites confiance aux spécialistes de la réservation, formés professionnellement, qui répondent aux e-mails et aux appels sortants pour faciliter les réservations.

- Kigo Payments : offrez aux clients le confort des paiements en ligne et permettez-leur de réserver en toute sécurité une propriété à tout moment, de partout dans le monde.

- Kigo Mobile Guest App : donnez à vos invités des réponses quand ils en ont le plus besoin et créez une expérience inoubliable.

Et bien plus encore !

En plus de produits de classe mondiale, une équipe de service client mondiale offre une assistance en anglais, espagnol, français, allemand, portugais, italien, russe et catalan, 7j/7, par téléphone ou en ligne. Une formation continue est également disponible pour vous aider à tirer le meilleur parti de vos solutions.


Images

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Kigo ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Kigo

3,7 (156)
VS.
Le plus évalué

À partir de

59,00 $US
mois
100,00 $US
mois

Prix

Version gratuite
Version d'essai gratuite
Version gratuite
Version d'essai gratuite

Fonctionnalités

33
134

Intégrations

7
5

Simplicité d’utilisation

3,7 (156)
4,4 (270)

Rapport qualité-prix

3,7 (156)
4,1 (270)

Service client

3,7 (156)
4,2 (270)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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4,4
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Guesty For Hosts

4,7
Alternative n° 2 à Kigo
Your Porter App est une application mobile de gestion des biens Airbnb qui prend en charge la synchronisation de...

Hostaway

4,7
Alternative n° 3 à Kigo
Hostaway est une solution de gestion de chaîne pour les locations de vacances qui synchronise automatiquement les...

Avantio

4,7
Alternative n° 4 à Kigo
Avantio est une solution de location de vacances complète qui propose un gestionnaire de canaux, un système de gestion...

Avis

Note globale

3,7 /5
(156)
Rapport qualité-prix
3,7/5
Fonctionnalités
3,7/5
Simplicité d'utilisation
3,7/5
Support client
3,7/5

Vous avez déjà Kigo ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 156
Tah
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

2017 reviews convinced me to come back...very happy I did!

Publié le 23/05/2017

Website , channel management, guest app, and much needed help.

Website , channel management, guest app, and much needed help.

Avantages

I was a Kigo customer from 2015-2016 and left in March to try BookingPal, Guesty, and Next. Kigo overall at this point in time was truly horrendous. Our team encountered problems with the software everyday, support never solved our issues and often said they were solved even though they were not. This was impossible to stay on top of. Our website was an embarrassment and continuously had glitches. The onboarding process was a complete nightmare to put it mildly. Fast-forward to end of last year. I received a call from Mat Hoffman. When I realized the purpose of the call was to invite me back, I hung up. To his credit he called back a week later. Surprisingly, it was to apologize for the businesses previous shortcomings, that Kigo had a new product team, and that if I were to give Kigo another shot, if it wasn't different this time, they would refund 2 times whatever we spent inside the first 6 months. I can respect a company that takes accountability. Kigo has undergone a complete transformation. Credit where credit's due. The software, especially the guest app and new website platform. The implementation process still requires a lot of work, but at least this time it was very well organized. My implementation manager at times was reminding our team what we were missing on. The frontline customer teams at Kigo today are far more informed and have a respectable understanding of our business needs. Great job Kigo with 2nd chances and the amazing turnaround.

Inconvénients

While I would still like to receive more options for training then offered today. Recorded videos that were in Spanish as well would be helpful.

Réponse de Guesty

Dear Tah,
Thank you for your kind words, and thank you for trusting us. We did undergo a complete transformation of our service and we have a new product team of best-class vacation rental experts who fully understand the day-to-day challenges that our customers are facing. We've developed a smooth onboarding process which allows our customers to be guided by a dedicated implementation agent every step of the way. We want your business to be successful, and with proper onboarding and free trainings from the Kigo University, we believe that your team will be empowered to work more efficiently and will ensure your business is taking advantage of all Kigo features.
Thank you again for trusting us, and we'll reach out soon to unveil our new exciting features.
The Kigo team

Slava
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Brilliant piece of software; would highly recommend to any business looking to maximise...

Publié le 26/10/2017

I have included the information on the core benefits in the review.

I have included the information on the core benefits in the review.

Avantages

The Booking Engine Setup is very straightforward to use for setting up booking rules, whilst the App Bookings Manager functionality itself is equally easy to use for receiving payments, issuing refunds, communicating with Customers, and in general for managing all the various different aspects of vacation bookings.

The Analytics Dashboard within the App is an exceptionally useful tool for providing a snapshot of the current status of reservations, which helps a great deal in organising property housekeeping and maintenance services, besides enabling us to quickly and efficiently produce detailed real-time progress reports to the reservations team and overall performance reports for company shareholders.

Apart from the functionalities, we continue to receive an outstanding level of customer support from all areas, be that from our dedicated Account Manager, Web Development Expert or Members of the Billing Team. Queries are promptly resolved within a timely and satisfactory manner.

All in all, most of the software functionalities are intuitive and user friendly, whilst the Team behind the software is continuously fine tuning them and keeps adding new features.

Using KIGO has gone a long way towards ensuring the success of our business during the past two years, and has significantly contributed to our expansion. I would highly recommend it for anyone looking to enter the hospitality industry, or for existing businesses looking to maximise their revenue.

Inconvénients

The translation of the Document Templates within the Setup functionality is not 100% accurate; this should be highlighted as an area for further improvement, as it is likely to be a concern for a business with a large pool of international clientele, who may not necessarily speak or understand English.

The Search Engine Optimisation functionality within Setup is not very easy to understand for a layman, and would require the involvement of a professional SEO expert.

Réponse de Guesty

Dear Slava,
Thank you very much for your detailed review. It's a pleasure to hear that Kigo played a key role in scaling your business and we'll keep working hard to meet your needs and keep you satisfied with our product.
Thank you for the comment about the document template translation and the SEO, we'll make sure that your feedback is fully forwarded to our Product team.
The Kigo team

Flavia
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Terrible experience

Publié le 22/10/2020

We were convinced to sign up on misleading pretexts. The salesperson, perfectly aware of our needs,...

We were convinced to sign up on misleading pretexts. The salesperson, perfectly aware of our needs, avoided informing us that the software might not be a good fit for us.
After a 6-month long process of valuable time wasted on implementation/ training, we realized that most features were not user-friendly, some did not even apply to us. We were even trained on features that would soon be deactivated. To perform each simple task, an unnecessary complicated process was needed, increasing our workload. It was more time consuming for us to use it, than not to.

All remarks below (Cons) were sent to Kigo on many occasions during the year, without receiving any reply whatsoever.
We also eventually found out that we were repeatedly being overcharged for months, as Kigo was charging us on refundable Security Deposits as well. This amount was never refunded. We were bluntly told “We do not do refunds”.

Finally, we filed a claim for damages that was rejected, after having to wait for a month without any response. Of all issues we endured, only the overcharging issue was accepted, however not refunded.

As informed in writing, a 30 day notice was needed to terminate our account, so we sent it on March 9, 2020. On termination date, April 9, we were told that the previous information was wrong and that we were being charged up to April 30.
I was glad not to pay April’s Invoice. Only then, there was an immediate and overwhelming response of daily "payment overdue" notifications.

Avantages

Good Integration with AirBnb, Booking.com etc. & very efficient Implementation Specialist.

Inconvénients

• Kigo Legacy was shutting down, before the new Kigo software was completed and properly tested. When we signed up in March 2019, we were instructed to work in 2 separate -not yet compatible- platforms, Kigo & KigoPro.

• All 3 below Kigo features were paid for, but never used. The process was so unnecessary complicated that we had to use our own custom-made applications instead.
- To use Operations, we needed to switch between 6-7 different tabs both on KIGOPRO and KIGO.
- No All-in-one Calendar. There was one Reservations’ calendar on KIGO, another on KIGOPRO, an Overview under Operations, another Overview under Schedule and so on… No availability search option on the main RESERVATIONS’ Calendar.
- Owners XP had no option to send monthly owner statements & payouts, so didn't apply to us.

• No customizable templates with variables, only notification emails with a general content that must apply to all properties and all guests.

• A Current & a New Statement popped up when a reservation was edited, that needed to be compared thoroughly every time, because in several cases the Statements were inconsistent with the changes made.

• Constant issues/ bugs & annoying details: Photos not syncing, Deposit refunds not updating, properties disappearing from the website, reviews displayed twice, dates in both US & European formats, time in both am/pm & 24-hour formats, etc.

Réponse de Guesty

Hi Flavia,
I am sorry to hear you are disappointed in your experience with Kigo. We aim to keep our customers happy, and we did our best to find solutions to the challenges you experienced.

We are truly sorry that the product did not fit your business needs, and we wish you the best in all of your future endeavors.

Alex
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

My experience at JZ has been phenomenal!

Publié le 29/03/2018

Avantages

1 is the service. I've never seen a company this large with a culture so strong. I've yet to meet ONE person that's been in a sales OR support role that didn't go above and beyond what their role scope called for to ensure our experience is great.
2 is the simplicity of the software
3 - The dynamic price tool
4- Channel connections
5- Always willing to improve and listens to all their customers(Very Important for me)

Inconvénients

I wish the software had better reporting(which i know is coming very soon for the KIGO PAY which is a new product)
Also, it's not yet connected with Trip Advisor
Waiting on Home automation

Réponse de Guesty

Dear Alex,
Thank you so much for your kind words. We are indeed offering our own payment processor, KigoPay that empowers short-term business with proprietary and guest screening technology. The platform makes reconciliation and reporting a piece of cake and is included in the innovative Kigo Marketplace product suites (a combination of vacation rental software, channel management, websites, payments, insurance, operations and guest communications).
We are very happy to hear that you are pleased with the service that our Sales Support teams provide. They'll keep raising the bar to keep you satisfied. We're taking note of your comments regarding the TripAdvisor connection, and we will discuss these further with our product team. Our approach focuses on newer standard partnership requirements which add more value to our customers. Following this logic, you can expect new integration improvements with the channel partners that deliver the most value to you.
The Kigo team

John
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Good complete software for vacation rentals

Publié le 30/09/2022

Kigo is used as my critical software for my business

Kigo is used as my critical software for my business

Avantages

The management with the OTA's, bookings and the automated payments

Inconvénients

Operations management for the cleaners and handymand

Réponse de Guesty

Hi John, we are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone!

Afficher 5 avis sur 156 Lire tous les avis

Kigo - FAQ

Voici quelques-unes des questions fréquentes sur Kigo.

Types de licences disponibles pour Kigo :

  • À partir de : 59,00 $US/mois
  • Type de licence : Abonnement
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel Kigo :

Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles Kigo est disponible :

allemand, anglais, français, italien, portugais, russe, suédois

Appareils pris en charge par Kigo :

Applications s'intégrant à Kigo :

Handle, Operto Connect, PriceLabs, RentalGuardian, Safely Open, SigaPlatform, Turno

Ressources d'aide disponibles pour Kigo :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Kigo.