--- description: TeamSupport Messaging & Live Chat : qu'en pensent les utilisateurs ? Lisez les avis sur TeamSupport Messaging & Live Chat, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: TeamSupport Messaging & Live Chat - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de Customer Success](/directory/959/customer-success/software) > [TeamSupport Messaging & Live Chat](/software/2060644/teamsupport-messaging-live-chat) # TeamSupport Messaging & Live Chat Canonical: https://www.getapp.fr/software/2060644/teamsupport-messaging-live-chat Page : 1/6\ Suivant: [Page suivante](https://www.getapp.fr/software/2060644/teamsupport-messaging-live-chat?page=2) > Messaging \& Live Chat de TeamSupport permet aux entreprises B2B et de soins de santé d'unifier leur expérience client grâce à des conversations cohérentes, pratiques et pertinentes. > > Conclusion : 114 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 114 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: TeamSupport - **Pays**: Dallas, É.-U. - **Entreprise fondée en**: 2009 ## Contexte commercial - **Prix à partir de**: 29,00 $US - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Bot pré-configuré - Chat proactif - Chatbot - Communication multicanal - Engagement des clients - Gestion de l'expérience client - Intelligence artificielle et machine learning - Messagerie client en temps réel - Messagerie instantanée - Relevé et historique des chats - Réponses automatisées - Saisie de leads - Stratégie de marque personnalisable - Support client - Tableau de bord - Widgets ## Intégrations (8 au total) - Azure DevOps Server - HubSpot CRM - Jira - Mailchimp - Microsoft Teams - Salesforce Starter - ServiceNow - Slack ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de Customer Success](https://www.getapp.fr/directory/959/customer-success/software) ## Catégories connexes - [Logiciels de Customer Success](https://www.getapp.fr/directory/959/customer-success/software) - [Logiciels de marketing conversationnel](https://www.getapp.fr/directory/1659/conversational-marketing-platform/software) - [Logiciels de relation client](https://www.getapp.fr/directory/650/customer-engagement/software) - [Logiciels de chatbots](https://www.getapp.fr/directory/2795/chatbot/software) - [Logiciels d'expérience client](https://www.getapp.fr/directory/601/customer-experience/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [WhatsApp](https://www.getapp.fr/software/2035411/whatsapp) — 4.7/5 (16298 reviews) 3. [Slack](https://www.getapp.fr/software/91563/slack) — 4.7/5 (24046 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1754 reviews) 5. [Tidio](https://www.getapp.fr/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Avis ### "Perfect Price for our need" — 5.0/5 > **kaylee** | *11 avril 2019* | Vente en gros | Taux de recommandation : 10.0/10 > > **Avantages**: We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution\! We are on the 4 rep business plan and it fits our needs. > > **Inconvénients**: Not really many cons here. We really enjoy the software\! ----- ### "I really really liked this software" — 5.0/5 > **Gerabel** | *5 mars 2019* | Sécurité et enquêtes | Taux de recommandation : 10.0/10 > > **Avantages**: I really really liked this software since the chat system is simplified and controlled for me to get just up to 3 chats from our website at a time. the notification and alerts about idle chats and the option to disconnect unwanted chatters is really a plus. > > **Inconvénients**: least thing I liked about this is that there are just really limited option but it is a simplified chatting system and still is very useful ----- ### "Will be a great product once it fully works" — 3.0/5 > **Utilisateur vérifié** | *11 avril 2019* | Appareils médicaux | Taux de recommandation : 4.0/10 > > **Avantages**: Ease of use inside the hub \*as long as it is working\* looks very nice once logged in and the admin screens are nice to see what agents are on at what time and how long they are active, really helps with scheduling. > > **Inconvénients**: The hub does not always work properly, there are many glitches that need to be fixed including the ability for the software not to crash when a new chat comes in. The customization feature could be a little bit more customize able for routing chats to teams/widgets instead of just one agent. BIGGEST CON - your year starts the day you sign the contract before you have even logged into the system or gotten any kind of training even scheduled on how to use the tool. It took us almost 2 months to complete our training because the trainer was booked up and we were charged for those 2 months and we were not even using the software. > > Not the best experience in my opinion, we were one of the companies that beta tested the new hub for them but we were not told we were beta testing the site, so the issues we had from the beginning were a HUGE headache. Would have loved if the company was up front and honest about that but they were not. ----- ### "Solid Chat Agent for Small to Mid-size Businesses" — 5.0/5 > **Billy** | *2 avril 2019* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: I helped setup SnapEngage on our website and style the chat button and chat box. It was very easy to setup and style. We were able to perfectly match our branding. They have plenty of options to customize the appearance of the chat button, box, and placement on screen, so I would assume it will work for everyone's needs. Setting up proactive chat was easy too. We customized proactive chat by page, with specific rules and pre-filled text. I only had to contact support for a few unique requests and they helped me instantly (one time I wanted to disable proactive chat based on IP so co-workers and I didn't have to see it while we are on the site all day). > > **Inconvénients**: I only have positive things to say about SnapEnage and how easy to use their solution is. > > Our experience was great. We needed a way to generate leads on our website and route customers to technical support when needed. The chat solved this challenge. ----- ### "Love the new interface" — 5.0/5 > **Diana C** | *11 avril 2019* | Services financiers | Taux de recommandation : 9.0/10 > > **Avantages**: I like the ability to transfer chats to other team members and send attachments to the website visitor. Makes my job much more efficient in helping the client. > > **Inconvénients**: The new interface is awesome but there's a small learning curve to know where all the functionality is at. ----- Page : 1/6\ Suivant: [Page suivante](https://www.getapp.fr/software/2060644/teamsupport-messaging-live-chat?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/2060644/teamsupport-messaging-live-chat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Données structurées