--- description: Assembled : qu'en pensent les utilisateurs ? Lisez les avis sur Assembled, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Assembled - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de planning](/directory/233/scheduling/software) > [Assembled](/software/2058183/assembled) # Assembled Canonical: https://www.getapp.fr/software/2058183/assembled Page : 1/5\ Suivant: [Page suivante](https://www.getapp.fr/software/2058183/assembled?page=2) > Une plateforme moderne de gestion du personnel conçue pour les équipes d'assistance en pleine expansion. > > Conclusion : 85 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 85 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Assembled - **Entreprise fondée en**: 2018 ## Contexte commercial - **Prix à partir de**: 25,00 $US - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, Royaume-Uni, États-Unis ## Fonctionnalités - AI Copilot - API - Accès mobile - Alertes/Notifications - Analyse de la productivité - Base de données des employés - Budgétisation et prévision - Changement d'équipe - Chatbot - Clock In/Out - Communication multicanal - Contrôle du processus d'approbation - Contrôles/Permissions d'accès - Customer Communication - Demande de congés - Emplacements multiples - Fonction de glisser-déposer - Fonctions pour call centers - Generative AI - Gestion de la base de connaissances ## Intégrations (16 au total) - Amazon Connect - EvaluAgent - Five9 - Fivetran - Gladly - Google Calendar - Intercom - Kustomer - MaestroQA - Observe.AI - Salesforce Service Cloud - Slack - Talkdesk - UJET - Zendesk Suite ... et 1 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de planning](https://www.getapp.fr/directory/233/scheduling/software) ## Catégories connexes - [Logiciels de planning](https://www.getapp.fr/directory/233/scheduling/software) - [Logiciels d'intelligence artificielle](https://www.getapp.fr/directory/1397/artificial-intelligence/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels pour support client](https://www.getapp.fr/directory/562/customer-support/software) ## Logiciels similaires 1. [Clockify](https://www.getapp.fr/software/111353/clockify) — 4.8/5 (9242 reviews) 2. [Connecteam](https://www.getapp.fr/software/105401/connecteam) — 4.6/5 (5203 reviews) 3. [Paylocity](https://www.getapp.fr/software/102695/webpay) — 4.3/5 (1839 reviews) 4. [Jobber](https://www.getapp.fr/software/90723/jobber) — 4.6/5 (1456 reviews) 5. [Jibble](https://www.getapp.fr/software/107609/jibble) — 4.8/5 (1707 reviews) ## Avis ### "Great product that is backed up by an even greater support team" — 5.0/5 > **Kevin** | *30 novembre 2022* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: Integration was quick and issue free, felt supported through the entire process. Out of the box I believe this is the best WFM product for any company needing a user friendly platform which integrates with Zendesk. Support team is always responding quickly and really dives into any issues. > > **Inconvénients**: Load time on reports has been longer than what we would expect, I would also like to see more metrics pulled in from Zendesk as well to decrease the manual reporting I do. Fortunately this is all in the roadmap for the product. > > Overall Assembled has helped us create schedules more efficiently, tracked our activity and productivity better, and has been one of the best partnerships I've been a part of. Looking forward to seeing the product and company grow. ----- ### "Experience with Assembled" — 4.0/5 > **Nicole** | *17 août 2023* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: Integration was definitely the easiest \& quickest I've ever been apart of; Most tools will tell you a matter of months up to a year for implementation, but Assembled had us up \& running within 2 weeks. Just an incredible support team who's always available to help us learn more about the tool, and really takes in our feedback to help make it even better. I can't say enough positive things about the support team, truly. The product is very easy to use from an admin to an end user perspective and really makes a lot of sense for how the layout of each page is. The biggest win was definitely being able to rely on the data that Assembled displayed from contacts \& forecast to performance and schedule adherence, and everything in-between. The biggest value in any WFM tool is reliable data, from there we stopped questioning the accuracy and started digging into the trends we saw. > > **Inconvénients**: The biggest challenges we have with the tool is around scheduling and audit trail tracking. For scheduling, there's a ton of manual work required for making schedule changes as some basic features (like shift swaps) just don't exist in the tool. There's also not a lot of bulk editing options when it comes to editing or adding multiple events at the same time so these must all be done manually on an agent by agent/day by day basis. The counter to that is copy \& paste features work well and keyboard shortcuts are a huge plus as well to recover some of the time required for manual updates. We also have a bit of a blind spot in terms of audit trails for time off requests from an admin/manager perspective. We can see when time off is approved for agents, and the agent is notified who processed their time off, but we are unable to see who (which user) approved or denied a time off request from within the tool itself. There's also not an ability to limit specific areas of access within the tool by role so there's many 'hands in the cookie jar' if you will when it comes to schedule changes. > > We've solved a lot of issues with trusting the data, obtaining an accurate forecast and more accurate agent activity tracking by moving to Assembled. This has given us the ability to really dive into the data we see to determine outliers and provide more strategic guidance to the business across several teams with ease. For the cost of the tool, it's definitely the best 'bang for your buck' in terms of WFM tools, the available features and seamless integration with Zendesk tools. ----- ### "Features" — 4.0/5 > **Rae** | *16 juin 2020* | Biens de consommation | Taux de recommandation : 6.0/10 > > **Avantages**: honestly what i love most about assembled is the assistance and attention from our rep\! -the copy/paste function has made the most difference in ease of use and making things more efficient. looking forward to further developments in efficiency. > > **Inconvénients**: -its very hard to customize things in assembled in an efficient manner. -draging bulk events/pto default in hours//being able to set default hours for requests/approved time off. -customization from user end ----- ### "A robust scheduling and forecasting tool" — 5.0/5 > **Sam** | *28 novembre 2022* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Assembled provides an all-encompassing set of tools that allow you to easily forecast your inbound volume and create schedules for your team to cover that volume. The reporting is solid, it's fairly easy to create schedules days or weeks at a time, and is simple to navigate. Unlike other tools, Assembled seems to also care about the agent experience, and has done a good job in creating a sophisticated product that is easy for agents to grasp. Finally, I've been impressed with their out-of-the-box integrations with other software, which was of critical importance to us when searching for a scheduling tool. > > **Inconvénients**: Assembled is still a young company, so there are plenty they can work on. In an ideal world, the tool would generate schedules for our team based on projected volume and rules we set, and the product isn't quite there yet. The forecast is still a work in progress and I'm hopeful the new seasonal forecast can be leveraged by the time our busy season starts again. > > The entire process, from pre-sale to post-sale, has been a pleasant one for me and my company. Assembled takes the implementation process very seriously and has been transparent and communicative through the process. I fee like we're in good hands with their team and know our opinions and feedback will be taken into account when they're working to improve the software. ----- ### "Amazing Experience" — 5.0/5 > **Mohamed** | *10 octobre 2022* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: User-friendly, new features getting added frequently from time to time, I'm getting notified of the updates and new features added every time. > > **Inconvénients**: Just the report for Login and logout time to be exported as a time stamp including the date and time for the taken action from the user. > > It is an amazing experience actually, it is the easiest Workforce software that can be used in the call center field, including many views for many roles "user, admin, manager, reporting, etc,..." ----- Page : 1/5\ Suivant: [Page suivante](https://www.getapp.fr/software/2058183/assembled?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/2058183/assembled) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Données structurées