NetSuite CRM+

NetSuite CRM+

Développez votre entreprise dans le cloud avec NetSuite CRM

3.9/5 (178 avis)

NetSuite CRM+ - Présentation

Le logiciel NetSuite Customer Relationship Management (CRM) est la seule solution cloud à offrir une vue en temps réel à 360 degrés de votre client. NetSuite CRM fournit un flux d'informations transparent durant tout le cycle de vie du client, des leads au support, en passant par les opportunités, l'obtention et le traitement des commandes, les renouvellements, la vente incitative et la vente croisée. Outre les fonctionnalités CRM traditionnelles comme le SFA (Sales Force Automation), le service client et le marketing automation, NetSuite CRM propose des fonctionnalités intégrées de devis, de gestion des commandes, de commissions, de prévisions de ventes et d'e-commerce.

Les fonctionnalités de NetSuite permettent aux entreprises en croissance de gérer la création de devis, le traitement des commandes, les prévisions de ventes, les commissions, les ventes incitatives et les renouvellements des clients, ainsi que les ventes et les services internationaux. Elles offrent aux commerciaux une visibilité en temps réel de toutes les transactions clients passées et de l'état actuel des commandes, des stocks, des traitements, des services et des paiements.

Optez pour cette solution CRM mobile et étendez la collaboration et la productivité au-delà de votre lieu de travail. Des outils intuitifs sont disponibles pour que vos collaborateurs mobiles puissent facilement accéder aux données importantes dont ils ont besoin et les charger en dehors du bureau, et ainsi disposer de toutes les informations nécessaires. Avec des applications mobiles pour iPhone et Android, NetSuite répond à la demande des clients en matière d'accès aux fonctionnalités ERP via les deux systèmes d'exploitation mobiles les plus populaires au monde.

Prix

À partir de
129,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Chine, Europe et 5 autres, Allemagne, Inde, Japon, Amérique latine, Afrique et Moyen-Orient

Langues

chinois (traditionnel), danois, néerlandais, anglais, français et 11 autres, allemand, indonésien, italien, japonais, coréen, portugais, russe, espagnol, suédois, taïwanais, thaï

NetSuite CRM+ - Avis

Note globale
3.9/5
80% d'avis positifs
43
Excellent
99
Très bien
27
Moyen
7
Médiocre
2
Mauvais
Steve P.
Traduire avec Google Translate

Netsuite - fantastic ERP, but the CRM could use some more love on the marketing side

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 01/08/2019
Provenance de l'avis : Capterra

Avantages

As an administrator, implementation of the CRM portion of NetSuite was relatively painless in comparison to the overall project's scope. It can do sales territories, automatic assignment based on geographic locations and other factors (or round robin if you don't do that). It can do sales teams, it can do multi-split customer contributions. It's very granular, and can do a lot of specific things in regards to marketing avenues and tracking leads/prospects/etc.

Inconvénients

However, the product could use a lot of love in regards to promo codes/marketing.
First, its email marketing interface could use an absolute TON of work. If they could make it more like something like Mailchimp, rather than having to use full-out HTML code (and uploading photos elsewhere) it would be far more useful. As it stands now, it's archaic in comparison to marketing-focused platforms. We would use it a lot more if it didn't require so much work for each campaign.

The promo code interface could also use more work, or more options at least. Why, for example, do we have a limitation in regards to "BOGO"? I can certainly do a "buy 3, get 1 free" promo code. But what can't I do a "buy 5, get 2 free"? It only lets me select 1 free product. I should be able to do this like most other systems. Why do I have to make 5 promo codes for 5 product variations (i.e. if the customer wants a blue glove, we have to create a get blue free promo code. If they want a green glove free, we have to create a separate promo code). This needlessly results in dozens of promo codes per flyer. And unfortunately there is no "add multiple" promo code on a sales order, which makes it much slower for our sales team to add the codes. With a bit of love, this can be drastically improved experience for our end users/sales reps and customers.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
Alfredo G.
Traduire avec Google Translate

Accurate Budget Projects

Publié le 09/11/2015
Provenance de l'avis : GetApp

Thinking about business, data and time, all are gold to take decisions, to know what is business and what’s not, NetSuite CRM let you to capture all the data inside their modules, to see the real cost of the business to develop and the budget necessary to launch each project, once you know this you can have the decisions on your hands, or real approximately cost, Netsuite CRM can integrate all real ongoing operations, within several departments (Sales Force, Inventory and Supply departments, Infrastructure ). With this tool you could have the accurate information of work needed on to start something, the integration of all the departments of the company inside this tool could make you run faster through your daily operation. All departments have their place in this party, all departments are important to make your business grow. With this you just have to worry about the process, to make this happen.

Avantages

The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team.

In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.

Inconvénients

Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible.
Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Jessie M.
Traduire avec Google Translate

Managed inquires and converted leads using software

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20/06/2018
Provenance de l'avis : Capterra

It's great for creating a centralized space to manage, track and convert leads through the admissions process. The tracking capability is fantastic and is a great to for creating transparency in terms of lead management. Upper managers can see how many leads sales reps receive and see which leads haven't been "touched." Fantastic for bigger for-profit schools that manage a higher volume of leads and inquiries.

Avantages

This software really helped centralize the inquiry and lead phase our admissions process. Netsuite is great for organizing and prioritizing higher volume number of leads (15-20 per day) to ensure that those leads don't fall through the cracks. It was also a great resource for tracking sales day-by-day, week-over-week, year over year etc.

Inconvénients

As with any CRM it takes a few weeks to build confidence in pulling reports, properly labelling inquires. There's a lot of clicking and attention to detail that's required in order to make sure that the orders flow through the admissions process. This isn't a software you would want you staff to learn on the fly; give them the tools and resources so that you can keep the data clean and have consistency with established processes.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Jennifer K.
Traduire avec Google Translate

Highly Complex, Best for Large and Decentralized Businesses

Publié le 15/05/2014
Provenance de l'avis : SoftwareAdvice

Avantages

It is an all-in-one tool that I used as both a project manager and as the marketing coordinator after a lateral promotion. For project management, it was ideal. As there were several teams located around the globe, we were able to store documents and statistics related to the project for easy project handover and to support our teammates when needed. As marketing coordinator, I was able to send out mass email campaigns to our clients and leads, specifying the list or client type/industry as desired. It was convenient to do this through one system without having to use a free email campaign service that would have a footnote at the bottom of the email indicating we used it. Finally, I helped code customer satisfaction surveys to track our performance on a project-by-project basis. The surveying was also used to understand the needs of our clients in order to grow the business in the right direction. It doesn't log out too fast after one is inactive, allowing you to work on other items and then turn back to the system to update it.

Inconvénients

It can be particularly complex for users who aren't tech-savvy, and it's important the system administrator have experience in html/html5 coding. It can be difficult for users to manage their own dashboard and navigate the interface, but so long as they have contact with the administrator who can help onsite or remotely, it's fine. It does have an intimidating look to it, being that it can do so much. Its also not the prettiest interface I've ever encountered, which isn't really important, but the semiotics of it can turn someone off.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

6.0/10
Adam A.
Traduire avec Google Translate

NetSuite has great system but is expensive and locked down by bureaucracy

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/02/2017
Provenance de l'avis : SoftwareAdvice

The system works well. The only issues we've experienced with functionality is slow to load time that can be traced to slow response of NetSuite servers. This means that on occasion it takes 10sec, 30sec, sometimes even 60sec to load a page. Overall, this is not a frequent occurrence but it does happen.
Price-wise, the system is very expensive, and other systems will deliver the same functionality for less. Also, their organizational structure makes it very difficult to get answers to questions. We've had consultants assigned to our account leave NetSuite and we went three months before they were replaced, during implementation! Not acceptable. We also have had a very hard time getting issues and concerns addressed by a sales manager, and there is no visibility into escalation structure, meaning we could not get a hold of a supervisor. Overall, NetSuite is going through some growing pains and has a lot of customer service issues to address in order to remain viable.

Avantages

UI
Workflows
Customization
Easy to navigate
Detailed and robust

Inconvénients

Expensive
Poor account management
Poor customer service

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

6.0/10

NetSuite CRM+ - Prix

À partir de
129,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

NetSuite CRM+ - Fonctionnalités

  • Rapports et statistiques
  • Tableau de bord d'activités

  • API
  • Base de données de clients
  • Base de données de contacts
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Notifications automatiques
  • Paiements électroniques
  • Rappels
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités

NetSuite CRM+ - FAQ

Voici quelques-unes des questions fréquentes sur NetSuite CRM+.

Q. Quels sont les types de licence disponibles pour NetSuite CRM+ ?

Types de licences disponibles pour NetSuite CRM+ :

À partir de: 129,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel NetSuite CRM+ ?

Nous n'avons pas d'informations sur les fonctionnalités de NetSuite CRM+.

Q. Qui utilise NetSuite CRM+ ?

Utilisateurs habituels du logiciel NetSuite CRM+ :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues NetSuite CRM+ est-il disponible ?

Langues dans lesquelles NetSuite CRM+ est disponible :

chinois (traditionnel), danois, néerlandais, anglais, français, allemand, indonésien, italien, japonais, coréen, portugais, russe, espagnol, suédois, taïwanais, thaï

Q. Quels sont les types de licence disponibles pour NetSuite CRM+ ?

Types de licences disponibles pour NetSuite CRM+:

Abonnement

Q. NetSuite CRM+ prend-il en charge les appareils mobiles ?

Appareils pris en charge par NetSuite CRM+ :

Android, iPhone, iPad

Q. Avec quelles applications NetSuite CRM+ peut-il s'intégrer ?

Applications s'intégrant à NetSuite CRM+ :

Act-On, CallidusCloud CPQ, CallidusCloud Commissions, Capabiliti, ConnectLeader TeamDialer, LeadExec, NetSuite Inventory Management, NetSuite OneWorld, Pardot, Verenia CPQ

Q. Quelles sont les ressources d'aide disponibles pour NetSuite CRM+ ?

Ressources d'aide disponibles pour NetSuite CRM+ :

Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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