--- description: Zoho Voice : qu'en pensent les utilisateurs ? Lisez les avis sur Zoho Voice, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Voice - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CCM (Customer Communications Management)](/directory/1139/customer-communications-management/software) > [Zoho Voice](/software/2057395/zoho-voice) # Zoho Voice Canonical: https://www.getapp.fr/software/2057395/zoho-voice Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/2057395/zoho-voice?page=2) > Zoho Voice est un système cloud de téléphonie VoIP spécialement conçu pour les PME. Zoho Voice place également un système téléphonique dans d'autres applications Zoho telles que CRM (Customer Relationship Management), Desk, Recruit et Bigin afin que vous puissiez gérer les appels sans quitter la plateforme. > > Conclusion : 46 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 46 Avis | | Simplicité d’utilisation | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Zoho - **Entreprise fondée en**: 1996 ## Contexte commercial - **Prix à partir de**: 34,00 $US - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile) - **Langues**: allemand, anglais, espagnol, français, néerlandais, portugais - **Pays disponibles**: Canada, Royaume-Uni, États-Unis ## Fonctionnalités - API - Accès mobile - Alertes/Notifications - Alerts/Escalation - Archivage et rétention - Automate d'appel - Automated Attendant - Automatic Outbound Dialer - Autorisations basées sur les rôles - Base de données de clients - Base de données de contacts - Bloqueur de spam - CRM - CTI (couplage téléphonie informatique) - Centre d'appel mixte - Centre d'appel virtuel - Centre d'appels entrants - Centre d'appels sortants - Communication multicanal - Communications unifiées ## Intégrations (7 au total) - Bigin by Zoho CRM - Zoho CRM - Zoho Desk - Zoho Meeting - Zoho One - Zoho Recruit - Zoho Workplace ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels CCM (Customer Communications Management)](https://www.getapp.fr/directory/1139/customer-communications-management/software) ## Catégories connexes - [Logiciels CCM (Customer Communications Management)](https://www.getapp.fr/directory/1139/customer-communications-management/software) - [Logiciels de gestion des appels téléphoniques](https://www.getapp.fr/directory/749/call-tracking/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.getapp.fr/directory/289/ivr/software) - [Logiciels d'enregistrement des appels](https://www.getapp.fr/directory/935/call-recording/software) - [Logiciels de centre d'appel](https://www.getapp.fr/directory/275/call-center/software) ## Logiciels similaires 1. [Ringover](https://www.getapp.fr/software/117547/ringover) — 4.7/5 (890 reviews) 2. [3CX](https://www.getapp.fr/software/103409/3cx) — 4.4/5 (468 reviews) 3. [800.com](https://www.getapp.fr/software/2008915/800-com) — 4.7/5 (364 reviews) 4. [Nextiva](https://www.getapp.fr/software/91289/nextiva) — 4.6/5 (919 reviews) 5. [RingEX](https://www.getapp.fr/software/105173/ringcentral-mvp) — 4.2/5 (1206 reviews) ## Avis ### "ZOHO VOICE - Must have - and get CRM with it." — 5.0/5 > **Michael** | *24 septembre 2024* | Assurance | Taux de recommandation : 9.0/10 > > **Avantages**: It's easy to use...also, how it integrates with the CRM. DropVoice is a dream. But that isn't a huge deal. Dispositioning a call is easy too and customizable. > > **Inconvénients**: The only thing I would say about DropVoice is that it doesn't take a standard windows recording. I have to convert the file. Also, for some phone numbers it auto sends as an out-of-country call even though it clearly isn't one. Have to stop it and manually type in the number. Again, not a huge deal. > > Overall experience is excellent. Easy to use, support is great, linking with crm is a huge bonus, and the way it's customizable. Price Point is EXCELLENT TOO. Value to cost is really good. ----- ### "Good product" — 4.0/5 > **Yonatan** | *15 octobre 2024* | Médecine douce | Taux de recommandation : 7.0/10 > > **Avantages**: Easy setup across multiple devices, I already use Zoho ecosystem so Voice was a no-brainer. > > **Inconvénients**: Pricing for additional agents is too high ----- ### "Cheap - ....." — 2.0/5 > **Utilisateur anonyme** | *22 novembre 2024* | Marketing et publicité | Taux de recommandation : 3.0/10 > > **Avantages**: Just the cost. Not much else to like .. > > **Inconvénients**: Poor call quality and not many features. > > Not very impressed, despite the cheap cost ----- ### "Non-Sales Review of Zoho Voice" — 4.0/5 > **Darrin** | *25 septembre 2024* | Administration publique | Taux de recommandation : 7.0/10 > > **Avantages**: Liked that we could link it to Zoho Desk and that we could do the configuration in-house. > > **Inconvénients**: I think that super admin users should be able to access user's accounts as with Zoho Desk, we don't have users actually ever login to Zoho Voice, except when they are new to set them up. Seems that as a super admin, we should be able to set them up without them. We also struggle with the missed calls as we do not want missed calls creating tickets in Zoho Desk, unless there is a voicemail. Right now, agents waste lots of time searching those tickets looking for voicemails. Voicemails are also, not working so well since the update a few weeks ago. The player doesn't work at all, and some users cannot actually open the link. We want to use the transcription of the voicemail, but had to turn that off due to it's high cost. If there is a plan to lower that rate, we would use it again. We also are a bit disappointed in the text feature as when we tested this, when a text came in, every agent received it instead of that text being round-robin assigned to an agent. This caused confusion and we rolled it out. If we are not using this correctly, please let us know as it would be so nice to have. Last item is the credits as we would rather be able to pay from an invoice rather than a credit card and they always add tax in there when we are a tax exempt State government agency. > > Love the support we get in Zoho Voice\! I find that we get a quicker and better response in Voice than we do in Desk. Kavi is great and responds to the majority of items we sent. I like the chat feature also, and wished Desk had that. I will say in the beginning we were hoping for some help in getting us set-up or to show us some best practice ideas. We tried the on-boarding calls in the beginning but they were with other clients and we didn't learn a whole lot. I think we'd use the system more, if we knew the things we don't know. ----- ### "The most user-friendly VoIP system out there\!" — 5.0/5 > **Oscar** | *9 octobre 2024* | Assurance | Taux de recommandation : 10.0/10 > > **Avantages**: its design is super user-friendly, easy to understand. > > **Inconvénients**: There is lack of guidance on how to do 10DLC compliance certification correctly. > > Its been good so far and I am hoping this changes to great in the near future ----- Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/2057395/zoho-voice?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/2057395/zoho-voice) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées