En savoir plus sur Missive

Missive est un outil de messagerie et de chat d'équipe qui aide les équipes à collaborer par e-mail, SMS, WhatsApp, Twitter et d'autres canaux de communication. La boîte de réception offre une expérience collaborative axée sur l'entreprise.

Options de tarification dès :

14,00 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

Canada

Langues

anglais

Options de tarification dès :

14,00 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Images

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Vidéo de Missive
Vidéo de Missive
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Fonctionnalités

Nombre total de fonctionnalités pour Missive : 69

  • @mentions
  • API
  • Accès mobile
  • Alertes et remontée des problèmes
  • Alertes/Notifications
  • Analyse en temps réel
  • Authentification unique
  • Base de données de clients
  • Base de données de contacts
  • Base de données des employés
  • Boîtes de réception partagées
  • Brainstorming
  • CRM
  • Calendrier des événements
  • Champs personnalisables
  • Chat en temps réel
  • Chat et messagerie
  • Communication multicanal
  • Communications à la demande
  • Comptes d'utilisateur multiples
  • Conférences vidéo
  • Contrôles/Permissions d'accès
  • Correction en temps réel
  • Fil d'activités et d'actualités
  • Fonction de glisser-déposer
  • Gestion de la communication
  • Gestion de projets
  • Gestion des billets
  • Gestion des boîtes de messagerie
  • Gestion des calendriers
  • Gestion des contacts
  • Gestion des documents
  • Gestion des e-mails
  • Gestion des flux de travail
  • Gestion des modèles
  • Gestion des réunions
  • Gestion des signatures
  • Gestion des tickets de support
  • Gestion des tâches
  • Historique des clients
  • Intégration des médias sociaux
  • Intégration du chat interne
  • Intégrations de tiers
  • Liste de tâches (to-do list)
  • Marquage
  • Messagerie instantanée
  • Mises à jour en temps réel
  • Modèles d'e-mails
  • Modèles personnalisables
  • Notes et commentaires
  • Notifications en temps réel
  • Outils de collaboration
  • Partage des fichiers
  • Photos des employés
  • Rappels
  • Rapports et analyses
  • Rapports et statistiques
  • Recherche/Filtre
  • Routage
  • Répondeurs automatiques
  • Réponses préenregistrées
  • Stockage de documents
  • Suivi des activités
  • Suivi des problèmes
  • Synchronisation du calendrier
  • Système de calendrier et de rappel
  • Sécurité SSL
  • Tableau de bord d'activités
  • Transfert de fichiers

Alternatives

Front

4,5
Alternative n° 1 à Missive
Front permet aux équipes de gérer facilement les boîtes de réception (sales@, support@, etc.), le chat, les réseaux...

Slack

4,7
Alternative n° 2 à Missive
Slack est un logiciel de collaboration qui rassemble toutes les communications d'équipes au sein d'une même application.

Zendesk

4,4
Alternative n° 3 à Missive
Zendesk est une application vous permettant de gérer votre service client dans le Cloud, qui s'intègre de façon...

Hiver

4,6
Alternative n° 4 à Missive
Hiver est le premier centre d'assistance au monde basé sur Gmail conçu pour les équipes orientées clients. La solution...

Avis

Note globale

4,9 /5
(42)
Rapport qualité-prix
4,7/5
Fonctionnalités
4,7/5
Simplicité d'utilisation
4,7/5
Support client
5,0/5

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5 avis affichés sur 42
Elizabeth G.
Note globale
  • Secteur d'activité : Immobilier commercial
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Loving and Growing with Missive

Publié le 31/10/2019

Overall Missive has exponentially improved out workflow and operations. Our team is much more...

Overall Missive has exponentially improved out workflow and operations. Our team is much more connected and communicative than ever.

Avantages

We love the collaborative email features, chatting, assigning, and observer features in Missive. Missive allows managers to supervise employees and make sure that no lead or email is missed but also isn't so intrusive that employees feel creeped out by it. Though we're sharing emails, everyone has their own Missive account and tasks they can have ownership of. The chatting allows our team to communicate so much better than before when we all had different google hangouts.

Inconvénients

Missive is still growing so sometimes we run into technical or feature limitations of things they haven't worked out yet. I also don't like how only the owner of the account can do certain things. As an administrator I hate to have to bother the owner of the company every time I need to add a new alias.

Alternatives envisagées 

Front

Pourquoi choisir Missive 

Having new and different employees logging in to different Gmail accounts was too confusing and inconvenient. Managers could not oversee. Things were easily missed.

Logiciel antérieur 

Google Workspace

Pourquoi passer à Missive

Missive is true shared email, chat, and collaboration. Most other shared email platforms are also trying to shove their CRM features down your throats, which we definitely did not need.
Isaak D.
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Missive for the win!

Publié le 02/06/2021

Love, love, love Missive. The lads are excellent with their onboarding and support. I have no idea...

Love, love, love Missive. The lads are excellent with their onboarding and support. I have no idea how such a little team does so much at such a high level - it is truly inspirational.

Avantages

We reviewed this alongside Front. It was attractive to me as it is a small team that is bootstrapped, and I like to support that.

But most critically when doing the technical review of Missive v Front (and others) we found that they had the deepest integration with Gmail and an excellent API that allowed us to build a custom integration with our internal tooling.

We were driven to find a common collaborative inbox tool for the team as Intercom wasn't working as well as we needed (we still use it for outbound messages), plus we get lots of messages from other channels and for other reasons beyond support - like sales.

It also works well with PipeDrive - seeing that PD was using it themselves was reassuring, although it would be *excellent* if they shared some of the internal integration learnings with the PD integration off the shelf (it does the job, but only just)

Inconvénients

There is still some confusion about how to best handle closing and archiving with team emails - so it is closed from an individuals box but not the shared box and similar when trying to hand over an email and removing the email from your inbox - we still have a fear we will archive it for everyone. This is the most confusing part of the platform.

We tend not to use Tasks as we have Pipedrive, Trello, TidyHQ all generating tasks which makes it confusing - I do wish we could push all tasks centrally to one of the above tools.

Alternatives envisagées 

Front

Pourquoi choisir Missive 

Intercom's collaborative Inbox loses a lot of formatting and attachment when bouncing emails around. It isn't a genuine email handler and also didn't allow us to use it for emails and other incoming messaging gracefully.

Logiciel antérieur 

Intercom

Pourquoi passer à Missive

Front was tested for some months but it isn't a tight enough integration with Gmail - after some weeks of using it and then heading back into my Gmail Inbox, it was a mess, although my Front Inbox was neat, it wasn't being reflected in Gmail perfectly - very frustrating. Plus it's much, much more expensive than Missive.
Madelyn S.
Note globale
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Missive Has Increased Productivity

Publié le 14/06/2022

Missive has been phenomenal, and has changed the way our team collaborates. We are over the moon...

Missive has been phenomenal, and has changed the way our team collaborates. We are over the moon about the service that Missive provides for us, and are always excited to see the different updates and news letters that they provide. We recommend Missive to many friends in colleagues in all different industries.

Avantages

The collaborative nature of Missive creates easy and smooth connections between teammates, and productive workflows that we use daily to quickly connect with our clients. There are plenty of ways to assign/delegate/organize correspondences, and we could not provide the level of quality customer service we are able to without Missive being a part of our day-to-day. Missive's customer service team is top notch, and they are quick to get back and/or resolve any issues that I run into on a day to day basis, as well as help answer my questions. It's also a very visually appealing software, with simple icons and logos that clearly communicate their purpose.

Inconvénients

There are a ton of the features, a few of which seem to be somewhat similar or redundant, however, I think that is more than likely because I am not fully educated on all of the bells and whistles. So the cons that I find to be most prevalent are more so surrounding an overall lack of up front education on the software itself. I would appreciate the ability to hop on a call or get a quick run down on how things work. It's highly likely that I'm not aware of the fact that I could set something like this up, but to my memory I don't believe I've seen if it's possible to set up a Zoom or general talk through of Missive's program with a Missive team member to chat through the software, and see if they have suggestions on streamlining anything that we do on a day to day basis.

Laura B.
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Missive Review

Publié le 23/10/2019

A great resource when working with many different types of email platforms and communication...

A great resource when working with many different types of email platforms and communication platforms.

Avantages

My favourite part of missive was that we were able to integrate other programs and platforms into our Missive. Giving us more abilities than if we were just using one program.

Inconvénients

Because of the fact that we were integrate other platforms into our Missive use we would sometimes run into troubles if one platform upgraded and the functionality stopped between the two.

Patrick F.
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Missive is one of if not the best App I have ever used - and I test and set up Apps every day!

Publié le 14/04/2022

A total pleasure. If only every SaaS product/company was as awesome as Missive!

A total pleasure. If only every SaaS product/company was as awesome as Missive!

Avantages

The fact that Missive allows you to see and reply to comms received on pretty much any channel you can think of is a total game changer! And you can create message templates with custom variables that you can use in any of your messages on any channel! I was pretty blown away that for a really affordable price I could set up live chat on not one but two websites - and get it set up in 5 minutes!

Inconvénients

The only thing I think Missive could add to take it to the next level would be easy to set up email sequences with variables that stop sending automatically when the recipient replies (a la Mixmax). Apparently you can kind of do this via rules but it won't stop sending automatically if the recipient replies I believe.

Alternatives envisagées 

Front

Pourquoi choisir Missive 

To bring all my communication channels into one place and save me a bunch of time and help me to avoid replying slowly to messages.

Pourquoi passer à Missive

Because it's "awesome-er" and also super affordable for it's feature set.

Réponse de Missive

Thanks!

Afficher 5 avis sur 42 Lire tous les avis

Missive - FAQ

Voici quelques-unes des questions fréquentes sur Missive.

Types de licences disponibles pour Missive :

  • À partir de : 14,00 $US/mois Voir les tarifs
  • Type de licence : Version gratuite, Abonnement
  • Version d’essai gratuite : Non disponible

Utilisateurs habituels du logiciel Missive :

Auto-entrepreneur, 2-10, 11-50, 51-200

Langues dans lesquelles Missive est disponible :

anglais

Appareils pris en charge par Missive :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Missive :

Asana, ChargeDesk, ClickUp, Dropbot, FullContact, Google Drive, HubSpot CRM, Pipedrive, Shopify, Todoist, Trello, Zapier

Ressources d'aide disponibles pour Missive :

Service client/e-mail, FAQ/forums, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Missive.