--- description: Amazon Connect : qu'en pensent les utilisateurs ? Lisez les avis sur Amazon Connect, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Amazon Connect - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de SVI (serveur vocal interactif)](/directory/289/ivr/software) > [Amazon Connect](/software/2057092/amazon-connect) # Amazon Connect Canonical: https://www.getapp.fr/software/2057092/amazon-connect Page : 1/5\ Suivant: [Page suivante](https://www.getapp.fr/software/2057092/amazon-connect?page=2) > Amazon Connect est une solution de centre d'appels omnicanal qui utilise l'IA et le ML intégrés pour offrir des expériences de chat vocales et interactives de haute qualité. Avec Amazon Connect, les équipes peuvent facilement automatiser les interactions à l'aide de systèmes de SVI (serveur vocal interactif) et de chatbots intuitifs. > > Conclusion : 93 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 93 Avis | | Simplicité d’utilisation | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Amazon Web Services - **Pays**: Seattle, É.-U. - **Entreprise fondée en**: 2006 ## Contexte commercial - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur) - **Langues**: allemand, anglais, arabe, basque, bulgare, catalan, chinois, chinois traditionnel, coréen, croate, danois, espagnol, estonien, finnois, français, galicien, grec, hindi, hongrois, hébreu, indonésien, irlandais, islandais, italien, japonais, kazakh, letton, lituanien, malais, norvégien, néerlandais, polonais, portugais, portugais brésilien, portugais européen, roumain, serbe, serbe, slovaque, slovène, suédois, tchèque, thaï, turc, vietnamien - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 205 de plus ## Fonctionnalités - API - Centre d'appels sortants - Chat et messagerie - Communication multicanal - Connexion VoIP - Distribution automatique des appels - Enregistrement des appels - Generative AI - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des listes - Gestion du personnel - IVR - Identification de l'appelant - Messagerie vocale - Monitoring - Numéroteur prédictif (predictive dialer) - Planification des rappels - Rapports et analyses ## Intégrations (42 au total) - AWS Lambda - Aceyus - Agaralabs - Amazon Aurora - Amazon DynamoDB - Amazon Lex - Amazon Pinpoint - Amazon Redshift - Apple Business Essentials - Bitext - CallMiner Eureka - Centrical - Clinc - Cresta - Cyara ... et 27 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels de SVI (serveur vocal interactif)](https://www.getapp.fr/directory/289/ivr/software) ## Catégories connexes - [Logiciels de SVI (serveur vocal interactif)](https://www.getapp.fr/directory/289/ivr/software) - [Logiciels de chatbots](https://www.getapp.fr/directory/2795/chatbot/software) - [Logiciels d'enregistrement des appels](https://www.getapp.fr/directory/935/call-recording/software) - [Logiciels de predictive dialer](https://www.getapp.fr/directory/849/predictive-dialer/software) - [Logiciels de téléphonie](https://www.getapp.fr/directory/294/telephony/software) ## Logiciels similaires 1. [Ringover](https://www.getapp.fr/software/117547/ringover) — 4.7/5 (868 reviews) 2. [Convoso](https://www.getapp.fr/software/8280/cloud-predictive-dialer) — 4.5/5 (387 reviews) 3. [DialedIn CCaaS](https://www.getapp.fr/software/104279/chasedata) — 4.8/5 (321 reviews) 4. [Readymode](https://www.getapp.fr/software/107701/xencall) — 4.6/5 (142 reviews) 5. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1780 reviews) ## Avis ### "Sommer Lee Bauerle" — 5.0/5 > **Sommer** | *26 juillet 2025* | Divertissement | Taux de recommandation : 10.0/10 > > **Avantages**: Amazon contact is helpful to customers when it comes to return and delivery for the customer’s orders. > > **Inconvénients**: I’m not too familiar with Amazon Connect. I never used Amazon Connect before. Anyone would have to call customer service for help. ----- ### "Amazon connect review" — 5.0/5 > **Umar** | *12 juin 2025* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: 1. Scalability Easily scales from a few agents to thousands without the need for major infrastructure changes. 2. Cost-Effective (Pay-as-You-Go) No upfront costs or long-term commitments. You only pay for what you use (e.g., minutes, telephony, and data transfer). 3. Integration with AWS Ecosystem Seamlessly integrates with other AWS services like Lambda, Lex (chatbot), S3 (storage), DynamoDB, and Kinesis for enhanced functionality. 4. Omnichannel Support Supports voice, chat, and tasks in one platform, providing a consistent experience across communication channels. 5. AI and Automation Built-in tools like Amazon Lex (for conversational bots) and Contact Lens (for analytics and sentiment analysis) enhance automation and customer insight. 6. Remote-Ready Being cloud-native, it's ideal for remote or hybrid agent setups. Agents can log in from anywhere with internet access. 7. Customizable \& Flexible Highly programmable; you can create custom call flows and integrations to suit specific business processes. > > **Inconvénients**: 1. Complex Setup for Advanced Use Cases While basic setup is simple, more advanced workflows and integrations may require AWS expertise or developer resources. 2. Limited Built-In Analytics Out-of-the-box reporting can be basic. For detailed or customized analytics, you may need to integrate with Amazon QuickSight or external BI tools. 3. Learning Curve Requires understanding of AWS services and architecture, which might be overwhelming for non-technical teams. 4. Costs Can Add Up Although pricing is usage-based, costs can grow quickly with high volumes of calls, storage, and added AWS services. 5. UI/UX Limitations The user interface is functional but less polished or intuitive than some competitors like Genesys or Five9. 6. Limited Native CRM Functionality Amazon Connect is not a full CRM; you’ll need third-party CRM integration for customer management features. 7. Regional Feature Variations Some features or telephony services may not be available in all AWS regions. > > Users often appreciate the ability to launch a basic contact center quickly with minimal upfront infrastructure or cost. Setting up call routing, agent management, and basic IVR is relatively straightforward ----- ### "Amazon Connect Could Do Better" — 3.0/5 > **Sherelle** | *9 mai 2025* | Entreposage | Taux de recommandation : 5.0/10 > > **Avantages**: I like the most about Amazon connect it shows a lot of information details about Amazon business, my schedule, how to get to work. How to connect with a manager or when to add more hours for extra work. > > **Inconvénients**: It was very glitchy and sometimes the app won’t open. It doesn’t give accurate notifications to your phone when you have to go to work. I wasn’t able to check my phone on the basis of the managers added me in a extra day. > > It was a slight great experience with the app. Only thing I will say it was hard at times to get into the app and that my schedule was change every week. ----- ### "Amazon Connect" — 5.0/5 > **Angelika** | *4 juin 2025* | Design | Taux de recommandation : 10.0/10 > > **Avantages**: you can use it for customer interactions and it allows you to manage tasks as well. it allows you to handle customer inquiries. > > **Inconvénients**: Nothing. Amazon Connect is awesome. i use it for my buisiness for the members who work on the phone end taking calls and tending to customers. > > my overall experience has been Amazing. Amazon Connect really helps with business needs. whether you want to chat or message it allows you to do it. ----- ### "Amazon AWS cloud" — 5.0/5 > **SYED** | *4 juin 2025* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: amazon service very very good really like the services "Fast, Reliable and easy to go" "Very good cloud based Database managed solution" > > **Inconvénients**: "My experience with Amazon virtual private cloud (Amazon VPC)" "Excellent entry point for AWS" "Amazon EC2: Cloud Computing Companion" > > "My professional user experience of AWS Cloud" "Amazon Web Service is the Best Cloud Service Provider" ----- Page : 1/5\ Suivant: [Page suivante](https://www.getapp.fr/software/2057092/amazon-connect?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/2057092/amazon-connect) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Données structurées