Synchroteam

Synchroteam

Solution complète de gestion d’interventions mobiles

4,5/5 (47 avis)

Synchroteam - Présentation

Description du logiciel Synchroteam

Maîtrisez l'activité de vos techniciens de maintenance avec Synchroteam. La solution de gestion qui vous permettra de répartir et de planifier vos interventions rapidement et efficacement.

L'interface intuitive vous permet de visualiser le temps passé sur chaque intervention, planifier et optimiser vos plannings. Vous pouvez même ré-attribuer une intervention en les glissant sur un autre technicien ou modifier sa durée en l'étirant pour la faire correspondre à la durée appropriée.

Synchroteam inclut aussi une fonctionnalité de géolocalisation afin de réduire le temps de parcours de vos collaborateurs. Ils pourront éditer leur rapport d'intervention sur leur terminal mobile et facturer votre client à partir des données récoltées sur le terrain.

Synchroteam est un logiciel flexible et intégrable avec la plupart des applications stars du Cloud.

Synchroteam - Présentation

Prix

À partir de
22,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

28 € par mois / utilisateur sans engagement
22 € par mois / utilisateur avec pré-paiement 1 an

Première licence Administrateur GRATUITE
(à partir d'une licence payante).


Synchroteam - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine
Langues
chinois (traditionnel), tchèque, néerlandais, anglais, français et 8 autres, allemand, italien, polonais, portugais, russe, espagnol, suédois, turc

Captures d'écran

Capture d'écran pour Synchroteam : Schedule Assist
Capture d'écran pour Synchroteam : Schedule Assist Capture d'écran pour Synchroteam : Map & Driving Capture d'écran pour Synchroteam : Invoice Capture d'écran pour Synchroteam : iPhone Capture d'écran pour Synchroteam : connectors Capture d'écran pour Synchroteam : Schedule Assist Capture d'écran pour Synchroteam : Customer Management Capture d'écran pour Synchroteam : Job Detail Capture d'écran pour Synchroteam : Business Hours Capture d'écran pour Synchroteam : Skills Management

Synchroteam - Avis

Synchroteam - Avis

Note globale
4,5
/
5
Excellent
27

Très bien
17

Moyen
2

Médiocre
0

Mauvais
1

Rapport qualité-prix
4,3
Fonctionnalités
4,1
Simplicité d'utilisation
4,3
Support client
4,2
94% des utilisateurs recommandent cette application
Joe L.

Initial review

Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons


Traduire avec Google Translate
Ben W.

Excellent Software with excellent service


Traduire avec Google Translate
Ryan P.

Not great, not terrible

Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.


Traduire avec Google Translate
Robert Y.

Efficient. Informative. Useful

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority.

I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what.

There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up.

The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information.

The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go.

The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out.

There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive.

Demo the software, you'll like it.


Traduire avec Google Translate
Reinoudt V.

Very helpful

We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes


Traduire avec Google Translate
Joe L.
Secteur d'activité: Télécommunications
Taille de l'entreprise: 13-50 employés
Traduire en français

Initial review

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 20/06/2019
Provenance de l'avis : Capterra

Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

Avantages

Streamlining of my team's dispatching process

Inconvénients

Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Traduire en français

Réponse de Synchroteam

Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Ben W.
Secteur d'activité: Logiciels
Taille de l'entreprise: 2-10 employés
Traduire en français

Excellent Software with excellent service

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 18/08/2019
Provenance de l'avis : Capterra

Avantages

The scheduling, the custom job reports, and the automatic sycn with Zoho.
And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

Inconvénients

It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Traduire en français

Réponse de Synchroteam

Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Ryan P.
Traduire en français

Not great, not terrible

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 27/12/2017
Provenance de l'avis : Capterra

Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward.

Avantages

The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience.

Inconvénients

Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions.

Traduire en français

Réponse de Synchroteam

Thank you for your review Ryan, we appreciate your honest feedback. We apologize for the issues you are facing with reporting and the UI, and would love to get more information on the glitches you are experiencing so that we can resolve them promptly. Please contact our support team (https://www.synchroteam.com/contact.php) so that we can assist in improving the dynamic reporting workflows for Victoria Moss & Gutter. Also check out our latest update, which includes a time tracking module that syncs tasks seamlessly between the mobile application and Synchroteam¿s platform. For more information on the update visit https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit: 0.0/10

Robert Y.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 2-10 employés
Traduire en français

Efficient. Informative. Useful

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 22/02/2017
Provenance de l'avis : Capterra

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority.

I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what.

There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up.

The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information.

The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go.

The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out.

There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive.

Demo the software, you'll like it.

Avantages

Good Inventory
Good presentation of information
Good mobile app
Easy to use
Customization

Inconvénients

missing some features, for example can't search by serial number

Traduire en français

Réponse de Synchroteam

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Reinoudt V.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 51-200 employés
Traduire en français

Very helpful

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 05/11/2019
Provenance de l'avis : Capterra

We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes

Avantages

It is simple, crisp & very functional. Well documented and easy to set up. Open and easy to integrate with partners and own applications.

Inconvénients

The color schemes of the planboard could be easier on the eyes.

Traduire en français

Réponse de Synchroteam

Thank you Reinoudt for reviewing Synchroteam's field service management solution. We are pleased to hear The RMO company has found our FSM easy to set up, use, and integrate with partners and other applications. We are glad to know the Future Connections team has benefited from our solution as well, and that everything from planning to supporting last minute changes has become more efficient. Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8,8/10
Basé sur 47 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Synchroteam - Prix

Synchroteam - Prix

À partir de
22,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

28 € par mois / utilisateur sans engagement
22 € par mois / utilisateur avec pré-paiement 1 an

Première licence Administrateur GRATUITE
(à partir d'une licence payante).

28 € par mois / utilisateur sans engagement
22 € par mois / utilisateur avec pré-paiement 1 an

Première licence Administrateur GRATUITE
(à partir d'une licence payante).

Rapport qualité-prix
4,3/5
Basé sur 47 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Synchroteam - Fonctionnalités

Synchroteam - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,1/5
Basé sur 47 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur Synchroteam

Plus d'informations sur Synchroteam

Avantages

- Aucun frais d'hébergement, pas de frais d'installation ou de mise à jour
- Sans engagement de durée
- Import/export de données en un clic
- Support client
- Design intuitif
- Disponible en français

Synchroteam - FAQ

Synchroteam - FAQ

Voici quelques-unes des questions fréquentes sur Synchroteam.

Q. Quels sont les types de licence disponibles pour Synchroteam ?

Types de licences disponibles pour Synchroteam :

À partir de: 22,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

28 € par mois / utilisateur sans engagement 22 € par mois / utilisateur avec pré-paiement 1 an Première licence Administrateur GRATUITE (à partir d'une licence payante).

Q. Quelles sont les principales fonctionnalités du logiciel Synchroteam ?

Nous n'avons pas d'informations sur les fonctionnalités de Synchroteam.

Q. Qui utilise Synchroteam ?

Utilisateurs habituels du logiciel Synchroteam :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Synchroteam est-il disponible ?

Langues dans lesquelles Synchroteam est disponible :

chinois (traditionnel), tchèque, néerlandais, anglais, français, allemand, italien, polonais, portugais, russe, espagnol, suédois, turc

Q. Quels sont les types de licence disponibles pour Synchroteam ?

Types de licences disponibles pour Synchroteam:

Abonnement

Q. Synchroteam prend-il en charge les appareils mobiles ?

Appareils pris en charge par Synchroteam :

Android, iPhone, iPad

Q. Avec quelles applications Synchroteam peut-il s'intégrer ?

Applications s'intégrant à Synchroteam :

Google Calendar, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Sage Accounting, Stripe, Xero, Xero, Zoho CRM

Q. Quelles sont les ressources d'aide disponibles pour Synchroteam ?

Ressources d'aide disponibles pour Synchroteam :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo