Synchroteam

Synchroteam

Solution complète de gestion d’interventions mobiles

4.4/5 (45 avis)

Synchroteam - Présentation

Maîtrisez l'activité de vos techniciens de maintenance avec Synchroteam. La solution de gestion qui vous permettra de répartir et de planifier vos interventions rapidement et efficacement.

L'interface intuitive vous permet de visualiser le temps passé sur chaque intervention, planifier et optimiser vos plannings. Vous pouvez même ré-attribuer une intervention en les glissant sur un autre technicien ou modifier sa durée en l'étirant pour la faire correspondre à la durée appropriée.

Synchroteam inclut aussi une fonctionnalité de géolocalisation afin de réduire le temps de parcours de vos collaborateurs. Ils pourront éditer leur rapport d'intervention sur leur terminal mobile et facturer votre client à partir des données récoltées sur le terrain.

Synchroteam est un logiciel flexible et intégrable avec la plupart des applications stars du Cloud.

Prix

À partir de
22,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

chinois (traditionnel), tchèque, néerlandais, anglais, français et 8 autres, allemand, italien, polonais, portugais, russe, espagnol, suédois, turc

Synchroteam - Avis

Note globale
4.4/5
93% d'avis positifs
25
Excellent
17
Très bien
2
Moyen
0
Médiocre
1
Horrible
Robert Y.
Traduire avec Google Translate

Efficient. Informative. Useful

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 22/02/2017
Provenance de l'avis : Capterra

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority.

I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what.

There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up.

The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information.

The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go.

The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out.

There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive.

Demo the software, you'll like it.

Avantages

Good Inventory
Good presentation of information
Good mobile app
Easy to use
Customization

Inconvénients

missing some features, for example can't search by serial number

Réponse de Synchroteam

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Charles A.
Traduire avec Google Translate

Great custom field reporting capability

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 28/06/2019
Provenance de l'avis : Capterra

We have 3 techs in the field doing different job services, this allows me to track customers, log call information, schedule and track all services provided and organize service reports & pictures.

Avantages

The custom field reporting is the best feature, it allows me to build reports specific to certain types of jobs and make it pretty easy for my service techs to log the actions and services they completed on each job.

Inconvénients

The mobile app is great for field techs, but there is no mobile admin capability. We are a small service company and i am the admin, but i also am a tech on occasion, and i have to schedule jobs for my tech user and login to the mobile app as the same, but it is pretty difficult to complete admin tasks from the mobile app. I can schedule calls for myself, but i am usually needing to schedule calls for one of our techs.

Réponse de Synchroteam

Charles, we appreciate your feedback on Synchroteam's field service management software. We are glad to hear the Vail Valley Garage Door technicians have benefitted from our custom field reporting. We are also pleased to hear our mobile workforce solution has allowed you to effectively manage services and activities. Thank you for your feedback regarding mobile admin capabilities, we have forwarded it to our development team to look into potential enhancements. Don't forget to out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Ian M.
Traduire avec Google Translate

For a field-based service team Synchroteam fits our business extremely well, and is great to use

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 09/05/2018
Provenance de l'avis : Capterra

Avantages

- Huge time-saving capability over paper-based job and direct input invoice processes
- Improves accuracy
- All internet-based and paper-free, no infrastructure required
- Value for money
- Easy to use and effective mobile app for field-based technicians
- We can create simple, custom job report templates that fit our business
- Job validation / customer invoicing via the desktop is simple and quick
- We can automatically email PDF copies of jobs and invoices to our customer
- Simple invoicing export CSV file for manipulation and import into accounts systems
- Our customers can access secure online portal to view their validated jobs and invoices
- Potential to calculate technicians' hours and pay through the new Timesheets module
- Support team on hand to resolve any problems

Inconvénients

It's a young product and so there are still a few things that could be refined, and we haven't really felt able to use the inventory module yet, but this doesn't detract from the great benefits gained from using Synchroteam

Réponse de Synchroteam

Thank you Ian for your positive review on Synchroteam¿s job management, mobile app, and support team. We are pleased to hear your customers are benefitting from paperless invoicing and our secure online portal. We are also glad to know you have been taking advantage of our new time tracking module and custom report templates for on the job efficiency. Feel free to reach out to our support team on how to make our inventory module work for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Jamie C.
Traduire avec Google Translate

Synchroteam has helped our business grow and become more efficient!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 01/08/2018
Provenance de l'avis : Capterra

Avantages

Synchroteam is extremely user friendly. It's easy to set up and edit templates to fit our business. We've been using this software for a little over a year now and it has helped remove multiple steps from the time the customer calls in, getting the information to the technician, and then getting the jobs billed out to the customer. I'm extremely pleased with how much more organized our business is now. Customer service is great too, they are always able to answer questions in an acceptable amount of time.

Inconvénients

We have a couple guys who enter in the service jobs, but also will go out into the field and complete these jobs. They each have to have a separate user account and are therefor charged per account. It is an inconvenience to not be able to do both under the same user account. Hopefully this will become an option in the future. Still a great product, don't let that stop you from giving it a try.

Réponse de Synchroteam

Thank you Jamie for reviewing Synchroteam¿s field service management software. We are pleased to know the South Central Irrigation team has found our software easy to use, customizable to your needs, and more efficient! We are glad our customer service team has been able to provide assistance when needed, and will add your request for consolidating accounts for service reps in office and on the road to our potential features list. In the meantime, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Lucas L.
Traduire avec Google Translate

How Synchroteam change our lives

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 31/08/2018
Provenance de l'avis : Capterra

My Department is totally paperless now! .All our job orders, documentation outbounds and inbounds are in actual time, making us flexible and efficient. This reduces customer assets downtime and decreases the MTTR. Dont work more...Work smart.

Avantages

- Simplicity
- Functionality
- Continuous development
- Amazing price!
- Self-serving platform
I investigated 90% of the market on this type of software and Synchrotem is the best at keeping my department running efficiently and paperless.

Inconvénients

I will add some Asset management features like:
- Recording meters readings
- Set up alarms with this readings
- Save under sites the old report on all the mobile engineers' tablets soon these been "validated" on the back office.
- At the moment I can create Customer job report, will be great have one job report for the Customer and another for internal usage where all the information can be seen.

Réponse de Synchroteam

Thank you Lucas for your review. We are happy to know Synchroteam¿s field service management solution has been life changing for the M & N Electrical team. We are glad you are taking advantage of paperless invoicing, and that our software has allowed your team to be more flexible and efficient. We appreciate your input on feature requests and look forward to constantly improving our product for our customers. If you haven¿t already, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Synchroteam - Prix

À partir de
22,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

28 € par mois / utilisateur sans engagement
22 € par mois / utilisateur avec pré-paiement 1 an

Première licence Administrateur GRATUITE
(à partir d'une licence payante).

Synchroteam - Fonctionnalités

  • API
  • Champs personnalisables
  • Données en temps réel
  • Gestion des factures
  • Gestion des stocks
  • Rapports personnalisables
  • Suivi de l'inventaire
  • Suivi des activités

  • Audit
  • Gestion de la conformité
  • Gestion des flux de travail
  • Importation et exportation de données
  • Intégration de tiers
  • Monitoring
  • Notifications automatiques
  • Piste d'audit
  • Rapports en temps réel
  • Rapports et statistiques
  • Stockage de documents
  • Tableau de bord d'activités

Plus d'informations sur Synchroteam

Synchroteam - Principales fonctionnalités

Avantages

- Aucun frais d'hébergement, pas de frais d'installation ou de mise à jour
- Sans engagement de durée
- Import/export de données en un clic
- Support client
- Design intuitif
- Disponible en français

Synchroteam - FAQ

Voici quelques-unes des questions fréquentes sur Synchroteam.

Q. Quels sont les types de licence disponibles pour Synchroteam ?

Types de licences disponibles pour Synchroteam :

À partir de: 22,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

28 € par mois / utilisateur sans engagement
22 € par mois / utilisateur avec pré-paiement 1 an

Première licence Administrateur GRATUITE
(à partir d'une licence payante).

Q. Quelles sont les principales fonctionnalités du logiciel Synchroteam ?

Nous n'avons pas d'informations sur les fonctionnalités de Synchroteam.

Q. Qui utilise Synchroteam ?

Utilisateurs habituels du logiciel Synchroteam :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Synchroteam est-il disponible ?

Langues dans lesquelles Synchroteam est disponible :

chinois (traditionnel), tchèque, néerlandais, anglais, français, allemand, italien, polonais, portugais, russe, espagnol, suédois, turc

Q. Quels sont les types de licence disponibles pour Synchroteam ?

Types de licences disponibles pour Synchroteam:

Abonnement

Q. Synchroteam prend-il en charge les appareils mobiles ?

Appareils pris en charge par Synchroteam :

Android, iPhone, iPad

Q. Avec quelles applications Synchroteam peut-il s'intégrer ?

Applications s'intégrant à Synchroteam :

Google Calendar, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Sage Accounting, Stripe, Xero, Xero, Zoho CRM

Q. Quelles sont les ressources d'aide disponibles pour Synchroteam ?

Ressources d'aide disponibles pour Synchroteam :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo