Owl Practice

As a mental health practitioner working with partners and groups, I appreciate that OWL automatically links clients and **copies notes made in one chart into the charts of the other members of the therapy group.

It isn't always intuitive to find the functions I want, or make changes to existing sessions. There is a strong "tree" organization to the major sections, without pathways to access different sections without "traveling back along each branch toward the trunk" so that you can "travel along another branch." I hope that metaphor makes sense! It feels very linear in this way and often interrupts flow.

I also find that certain functions along a theme will be located in different places, making it confusing. For example, not all scheduling or services changes are made in the same area. I find there are many sneaky buttons within windows!

The creation of forms feels a bit clunky and, for lack of a better descriptor, old. And viewing of forms that clients have filled out is often limited. I can't "view" client forms and see their entire answers - I have to download the form, which I would otherwise choose to not do.

****The self-guided help guide is TERRIBLE. Searching help articles by keyword yields MANY results, many of which seem to be totally unrelated.

I love the all of the features and the ease of invoicing and sending receipts. My clients like the ability to use the portal and to book their own appointments. I also like the ability to be able to send measures to clients.

It would be great to be able to share files through the Chat feature. It would be great to be able to create a setting to automatically charge a 'no show' fee. Right now I have to go into the 'more info' tab and change the cost of the session, then change the setting to 'no show'. 
The availability feature is really overcomplicated and not effective- it can be really confusing between the generic and specific. 
It would be helpful to add into the measure feature the ability to interpret the scores. Right now it just gives you a random number and it's up to the clinician to understand what that means. It would be VERY helpful to add integrations give some results or meaning behind the scores (even including a pdf with the information on how to interpret it). 
Also when transferring information from one practice using owl to another - I was shocked to find out that the data doesn't translate and input into the correct allocations in the client's file. It simply remains as 'documents' that the clinician has to sort through to find any data. Integrating this would also be a game changer.