Momence

Momence
En savoir plus sur Momence
Momence est une plateforme de billetterie pour les événements et contenus. Les utilisateurs peuvent vendre des billets ou des droits d'accès à des événements en direct, des vidéos à la demande, des cours et du contenu digital. Le logiciel est compatible avec des applications tierces et fournit des contrôles d'accès appropriés. Des outils de monétisation des droits d'accès pour les événements en personne, comme les cours de formation et les conférences, sont également fournis. Les utilisateurs peuvent créer des expériences hybrides en combinant des événements en direct et en personne. Une fonction de vidéothèque est incluse pour le contenu à la demande et la plateforme est compatible avec d'autres logiciels d'événements virtuels, notamment Zoom.
Pour les réservations, les utilisateurs peuvent choisir parmi différentes options d'achat avant de s'inscrire. Les inscriptions sont automatisées lors des premiers achats et des options de vente incitative sont disponibles pour augmenter les revenus ou les abonnements. La présentation des pages d'inscription est entièrement configurable et des champs personnalisés peuvent être ajoutés si nécessaire. Le logiciel Momence comprend également des outils d'analyse de données, des fonctionnalités de CRM (Customer Relationship Management), des fonctions SMS et des outils d'e-mail marketing.
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Avis
Vous avez déjà Momence ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Growing, developing company
Publié le 18/12/2024
It is worth it if you're paying for it, but it became much more difficult to find value in it in...
It is worth it if you're paying for it, but it became much more difficult to find value in it in the basic plan
Avantages
I love that they are actively developing it and constantly have new features available
Inconvénients
I recently had to downgrade due to change in my studio. What they promised me a few months ago ended up being incorrect by the time of my downgrade to the basic plan
Alternatives envisagées
MindbodyPourquoi choisir Momence
Tula kept raising the prices and Momence promised locked in pricesPourquoi passer à Momence
Mindbody was way overpriced compared to momence- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Great system appointment and health based features have some ways to go, and data migration...
Publié le 17/02/2024
I think Momence is a great tool, I think the team is great overall, and they are very attentive to...
I think Momence is a great tool, I think the team is great overall, and they are very attentive to customers needs and take on feedback. I think there is a higher focus on gyms and other event based businesses than appointment based businesses and a higher focus on fitness and "wellness" over health (e.g physios and medial massage) so something to consider. A couple of my leaves are 1) the payment processor fees are very high 2) the limited options for payment integrations and 3) no HIPCAS or HealthPoint health fund claims integration 4) subscription fees are in US so you are paying extra for that from concession fees 5) which I think has been the biggest let down by far was the migration. It's left a very bitter taste in my mouth, and I think the worse part is the lack of genuine care shown for how the gaps in the migration processes affects business owners, the lack of ownership of the gaping holes in the process and what seems like no desire to even consider reviewing the process for improvement.
Avantages
I love the simplicity, the elegance of the app, the richness of features and the pace at which they make changes. I also love the availability of support both chat and phone. I love that the product and dev teams act on feedback quickly. I think its fairly well priced for the feature set and if they keep improving at the pace that they are then I'm looking forward to the future.
Inconvénients
The biggest draw back for me was the data migration. I'm utterly disappointed that
1) they did not disclose how limited there import approach was, in fact it was the opposite
2) it seemed like they let me put a tonne of instructions to gather to placate me, then they promptly ignored a lot of it
3) decision were made on my behalf (e.g. they imported my appointments as events, they showed the appointments payment as taken by the person that imported them on the date of the import rather that the original data)
4) the team didn't think to look at anomalies or confirm anything with me or do any data checks or reviews before committing the data it's been 2 months and my data is still useless. The thing the migration team did really well which I thank them for is consolidating duplicates and importing our gift cards.
Pourquoi choisir Momence
Better clinics was too limited overall and had a lot of bugs. it wasn't mobile friendly, didn't have gift card or membership features, had no online store capability, no customer app or portal so ended up with multiple duplicates, no staff app and had a very limited design. Also features didn't improve frequently enough to warrant staying with them. The team is great though, very supportive they just had a very small team to customer base and the app wasn't evolving fast enough.Pourquoi passer à Momence
It seems like Momence was the best mix of usability, accessibility, flexibility, support, and transparency in pricing. It also hit on all the main features that we wanted and the administration of it was less complex than others, while the interface and feature set was more well rounded overall. Also the overall reviews leaned in Momence favour when it came to overall satisfaction with the provider itself.- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Go with Mind Body Instead
Publié le 15/12/2024
The reporting is terrible and for anyone running a business who needs to know their metrics this is...
The reporting is terrible and for anyone running a business who needs to know their metrics this is not the software to buy. I own a small personal training gym and we are constantly trying to figure out workaround’s as I think the software must be designed for completely different businesses than the one I run. The reports are next to useless and there are so many metrics I am looking for that I cannot get access to.
Avantages
Easy to get a chat agent. It’s a bit less expensive than if you go with one of the more established small business software providers
Inconvénients
Chat agents are often very unfamiliar with the software so it takes a long time to get and answer. In the several times that my issue has been upgraded to the Email team. I’ve been told they would be in touch with within the next few hours. To date I’ve never heard from anyone on the email team. I’m not sure if it even exists.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Momence would be great if they actually started listening to their customers
Publié le 16/11/2024
Momence oversold and underdelivered. in the 6-7 months we've been a customer its actually gotten...
Momence oversold and underdelivered. in the 6-7 months we've been a customer its actually gotten worse for us bc they no longer offer phone support - so getting ahold of someone who can actually help usually means emailing the co-founder, who will reply with brief non-answers that basically translate to : yes we hear you, no we don't care.
Avantages
clean interface is pretty much the only thing that's a pro, and the cons monumentally outweigh any pros. If you're considering momence, please for your time/sanity/wallets sake... DONT SIGN A CONTRACT WITH THEM
Inconvénients
i hate how clunky and non-custmizable the embeddable widget is - momence does not care that their widget isn't mobile friendly. I also HATE they force you to give them a backlink from your website to momence.com improving their SEO - we pay you $300 go buy your own backlinks don't force us to promote your product.
The review generation sucks you can't customize the messaging or sequences sent for reviews so good luck getting your clients to leave reviews from the "automation" momence provides
The CRM is even worse. They allow you to create custom fields for data you collect in your FB ads, but they DO NOT allow you to create custom fields in your email or SMS messaging - imagine how infuriating it is for us for example - we have a massage studio and when people respond to our ads they give us a prefered appt time - we have to MANUALLY reply to each one bc momence doesn't have features CRMS from 5 years ago have.
Yes i've reached out to their team about this numerous times and from the bottom all the way to the co-founders, they have brushed off the suggestion.
Oh - lead management? you're forced to manage leads in small batches - of course they provided a CSV IMPORT feature but no CSV export feature (probably bc they want to make it as difficult as possible for customers to leave)
But bc of the limitations of their CRM today their support suggested the only way i can get to that data is to manually export data (since the lead management panel only shows a limited number of fields the task of exporting a months worth of leads so we can actually contact them the way we want to? that will literally take hours and hours and hours)
Which btw, if you like chat support from overseas by people who are still learning english, you will LOVE momence.
If you expect competent support from people who know and understand their own product? Yeah keep looking, momence aint it.
Alternatives envisagées
VagaroPourquoi passer à Momence
initially their management and sales appeared very accessible and promised they'd be there for us when we needed help. management answers emails but they are rarely HELPFUL - that makes all the difference- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Momence - A good health/wellness scheduling system!
Publié le 28/10/2024
Momence has been a fairly simple platform to use with quite a bit of functionality - scheduling ,...
Momence has been a fairly simple platform to use with quite a bit of functionality - scheduling , livestreaming, payment processing - for our health/wellness arm of the business
Avantages
Extremely easy to use from the administrative side
Inconvénients
Clients occasionally report glitches in payment processing as well as receiving links to class signups at the beginning of their payment cycle - this has been an ongoing issue and has always been resolved, but sometimes it has taken up to 5 days to resolve
Momence - FAQ
Voici quelques-unes des questions fréquentes sur Momence.Q. Quels sont les types de licence disponibles pour Momence ?
Types de licences disponibles pour Momence :
- Type de licence : Version gratuite, Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise Momence ?
Utilisateurs habituels du logiciel Momence :
Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues Momence est-il disponible ?
Langues dans lesquelles Momence est disponible :
anglais
Q. Momence prend-il en charge les appareils mobiles ?
Appareils pris en charge par Momence :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Momence peut-il s'intégrer ?
Applications s'intégrant à Momence :
Shopify, Squarespace, Stripe, Webflow, Wix, WordPress
Q. Quelles sont les ressources d'aide disponibles pour Momence ?
Ressources d'aide disponibles pour Momence :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Momence.