vWork

vWork

Job scheduling & dispatch software for mobile teams.

4.4/5 (16 avis)

vWork - Présentation

vWork software is job scheduling and dispatch software for field workers, that makes your team more efficient and improves your customer experience. You allocate jobs more efficiently, your field workers know where and when each job is scheduled in an easy- to-use app and your customers are kept informed every step of the way. From market leading route optimization, to repeating jobs automation and health and safety modules, our advanced job scheduling platform allows your team to be more efficient.

Prix

À partir de
49,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

anglais

vWork - Avis

Note globale
4.4/5
100% d'avis positifs
6
Excellent
10
Très bien
0
Moyen
0
Médiocre
0
Mauvais
Scott M.
Traduire avec Google Translate

I use this product for approximately 80 in my team. I find it hugely valuable and simple to use.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 22/06/2018
Provenance de l'avis : Capterra

The software frees up resources and adds value. I found it paid for itself very quickly through better time keeping and great utilisation of the team.

Avantages

The schedule / grant chart is an excellent tool to organise you Team.

You gain an excellent appreciation for the current state of operations. Who has finish, who is starting a job and what step they are up to.

By linking to each job and worker through the app you transform your operation with electronic collection of valuable information.

Customers can also raise there own jobs through the customer portal.

The team are actively developing the solution and updates and improvements occur regularly.

Support is first class.

Inconvénients

I would love the software to also track assets beside workers.

You can do this if you make the worker the asset.

But ideally the team need to add this as an option.

I know they are actively considering this for the future.

I'd also love to see the text alerts have greater customisation.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Tony D.
Traduire avec Google Translate

I use VWorks most days to manage our bookings.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/06/2018
Provenance de l'avis : Capterra

Being across the company we all get to use/share tips and improve on best practises.

It is a good system for managing our bookings.

Avantages

Its a good way to see what Jobs have been booked for me. I can also make bookings for other staff and view their Calendars in our region

Inconvénients

It can take a few minutes to get a booking made. (waiting for Invoice to integrate and inputting their Job Details)

A customer will walk-in and ask if they can setup their devices at the end of their purchase. At that moment I have the time free for this customer. Presently I cant make a place holder and then add the customer/invoice details after their sale), There have been problems where a subsequent booking is made for the same time.

When looking up a cutomers history I can see their job codes. It would be useful to have all the Job Notes showing so we can see all notes in a glance to quickly gather their relevant history. Particularly when this might be a repeat issue or ongoing training.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Murray C.
Traduire avec Google Translate

Would be the best service management software I have come across.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21/06/2018
Provenance de l'avis : Capterra

We have been able to automate a lot of the delivery allocation process and provide a high level of service to our customer base. It saves us time every day by not having to manually sort our delivery schedule into order, and being able to see clearly when the trucks go is great.

Avantages

The system is very reliable and easy to use. When we do have an issue the backup support is first rate, fast and efficient. By using vWork we have been able to engage more with our Customer and with this provide a superior service to that offer and achieved by our competitors. Our customers enjoy the additional interaction with us and this is all down to vWork and its ability to give us the tools required to help us grow our business. I wish vWork had been available many years ago when I was struggling with bits of paper.

Inconvénients

Hard to come up with a negative on vWork - it just works and works well. Nope, sorry - I can't do it - I can't think of anything that I do not like enough to comment on.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Leslie P.
Traduire avec Google Translate

Support is excellent, Package easy to use, functionality can be improved

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/06/2018
Provenance de l'avis : Capterra

trace-ability, flexibility and accountability

Avantages

It is easy to use, user friendly and very straight forward. Support team are extremely helpful. Flexibility to set it up to work with your business needs

Inconvénients

functionality needs to be fixed.
having to update templates is very archaic
background thought on how information is pulled rather than having duplicates
Updates are a bit of a nuisance weekends would be better unless urgent - then when the updates come with errors you have the ability to fix without affecting the Monday to Friday users

Traduire avec Google Translate

Réponse de vWork

Hi Leslie. To simplify repeating template upkeep ideally you can use our new repeating schedules and assets as this is template agnostic. Feel free to contact us on support@vworkapp.com if you wold like us to take you through this.

Also we are working on getting the updates out of hours however we still may need the odd urgent 2 minute hot fix to go out once in a while, apologies, unfortunately these urgent fixes can be out of our control.

Thanks

vWork

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Peter A.
Traduire avec Google Translate

Very easy to configure and use

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 09/09/2019
Provenance de l'avis : Capterra

We operate a night time response service to statutory nuisance, the control room takes the call and despatches it to response officers on Ipads . They can see jobs on maps and decide which is closest to them and we set up buttons so they have to acknowledge, arrive on scene and depart location to enable us to work out response times and time on scene. They have to put a response in regarding their findings and also some compulsory fields need to be entered..

Avantages

We were able to configure the system with the right fields and questions easily . Drop down boxes and compulsory fields ensured the operators completed the forms properly and did not skip questions. Also the audit trail log with GPS logging is really useful allowing us the option to see where the staff were when they pressed the "Arrived on site " button. Also the ability to see whos nearest vehicle to the job and move jobs between response officers.

Inconvénients

Probably cost but it is value for money and reliable and worth paying that extra bit for a quality trouble free product.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

vWork - Prix

À partir de
49,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Try vWork free for 14 days - no credit card needed. vWork's Business edition costs $49 per user per month.

vWork - Fonctionnalités

  • API
  • Champs personnalisables
  • Données en temps réel
  • Gestion des flux de travail
  • Importation et exportation de données
  • Intégration de tiers
  • Notifications automatiques
  • Piste d'audit
  • Rapports en temps réel
  • Rapports et statistiques
  • Rapports personnalisables
  • Suivi des activités
  • Tableau de bord d'activités

  • Audit
  • Gestion de la conformité
  • Gestion des factures
  • Gestion des stocks
  • Monitoring
  • Stockage de documents
  • Suivi de l'inventaire

Plus d'informations sur vWork

vWork - Principales fonctionnalités

  • Billing & Invoicing
  • Client Portal
  • Custom Job Templates
  • Custom Reports, one off or repeating
  • Customised alerts
  • Free In-App messaging
  • Group workers, jobs, skills
  • Import/Export Data
  • Job Management
  • Job Status updates
  • Job Tracking
  • Order Tracking
  • Project Templates
  • QR, Barcode scanning
  • Real Time Monitoring Map
  • Real time job updates and alerts
  • Role-Based Permissions
  • Salesforce, Xero, Quickbooks, TomTom
  • Timesheet Management
  • Worker replay and route planning

Avantages

vWork software brings a powerful scheduling hub for dispatchers together with an app for field workers. This combination, including the seamless communication between them, means that both dispatchers and field workers can work efficiently and productively - on each and every job.

You can schedule large volumes of jobs or jobs with complex workflows quickly with intuitive and easy-to-use software. Set repeating jobs in advance and customized templated workflows make it easy to dispatch jobs and for field workers to complete the jobs with 100% accuracy.

Use the map view to know exactly where your field workers are, as well as jobs and equipment for efficient job scheduling. Easily add or change the workflow as you win different types of business. vWork software scales easily to schedule thousands of jobs each month.

vWork's health and safety module means that field workers must acknowledge risks, record new risks and report accidents.

With mature code and an advanced API, its easy to integrate with existing systems.

Working on the move is easy for field workers as they can accept and complete jobs using the iOS and Android apps.

vWork - FAQ

Voici quelques-unes des questions fréquentes sur vWork.

Q. Quels sont les types de licence disponibles pour vWork ?

Types de licences disponibles pour vWork :

À partir de: 49,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Try vWork free for 14 days - no credit card needed. vWork's Business edition costs $49 per user per month.

Q. Quelles sont les principales fonctionnalités du logiciel vWork ?

Fonctionnalités du logiciel vWork :

  • Billing & Invoicing
  • Client Portal
  • Custom Job Templates
  • Custom Reports, one off or repeating
  • Customised alerts
  • Free In-App messaging
  • Group workers, jobs, skills
  • Import/Export Data
  • Job Management
  • Job Status updates
  • Job Tracking
  • Order Tracking
  • Project Templates
  • QR, Barcode scanning
  • Real Time Monitoring Map
  • Real time job updates and alerts
  • Role-Based Permissions
  • Salesforce, Xero, Quickbooks, TomTom
  • Timesheet Management
  • Worker replay and route planning

Q. Qui utilise vWork ?

Utilisateurs habituels du logiciel vWork :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues vWork est-il disponible ?

Langues dans lesquelles vWork est disponible :

anglais

Q. Quels sont les types de licence disponibles pour vWork ?

Types de licences disponibles pour vWork:

Abonnement

Q. vWork prend-il en charge les appareils mobiles ?

Appareils pris en charge par vWork :

Android, iPhone, iPad

Q. Avec quelles applications vWork peut-il s'intégrer ?

Applications s'intégrant à vWork :

Google Maps, QuickBooks, QuickBooks Online, Salesforce Marketing Cloud, WEBFLEET, Xero, Xero

Q. Quelles sont les ressources d'aide disponibles pour vWork ?

Ressources d'aide disponibles pour vWork :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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