StarChapter

StarChapter

Member-Friendly Association & Membership Management Software

4.5/5 (347 avis)

StarChapter - Présentation

StarChapter is a member-friendly association software company serving association chapters across the United States and Canada. StarChapter works directly with local chapter leaders, national trade and professional associations, association management companies (AMC), and other membership-based organizations to provide them with tools for growth.

StarChapter provides local association chapters, nationals and AMCs with tools to help them grow membership, attendance, and revenues whilst simultaneously making their chapter board more productive.

We facilitate efficiency within chapter organizations by helping users to manage everything from event planning, event registration, membership and communication with members; to content, website design and eCommerce.

Newsletter content management, mass email delivery and survey management tools enable valuable communication with members, whilst email delivery tracking reports on email delivery and engagement rates.

StarChapter combines event planning and event registration software capabilities with web design features for association chapter website development. StarChapter’s comprehensive membership management software provides customized chapter website designs, designated project managers for implementation, 24/7 online technical support, and training webinars. StarChapter continually enhances and develops applications and new features to continue meeting the needs of the many chapters they support.

Prix

À partir de
44,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

StarChapter - Avis

Note globale
4.5/5
91% d'avis positifs
194
Excellent
121
Très bien
29
Moyen
3
Médiocre
0
Mauvais
Laura T.
Traduire avec Google Translate

StarChapter is serving us very well!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 14/08/2019
Provenance de l'avis : Capterra

Moving to StarChapter has benefited us in many ways. Our association member management was based on spreadsheets so this is so much better. Our prior website was significantly outdated, so again, moving to StarChapter was a great improvement. We did lose functionality in that our prior financial system was Method (had limited member management) and did interface to Quickbooks. However, StarChapter's ability for on-line dues management resulted in a significant dollar collection in our first couple months of being live which was a very pleasant result. We are very glad to have made the transition to StarChapter.

Avantages

Software has a great website component - catalog of website pages format and views, flexible build, sleek modern look and great background site security. The website provides a "wow" factor.
The Association management portion of the software has many tools for membership management, event management, dues management and email communications functions. All are very helpful.
There are a number of on-line resources serving as a knowledge base and their support is wonderful. Most questions are answered within 24 hours.
Members also really like the ability to pay dues or make donations or purchases on-line.

Inconvénients

As a heritage culture society we had a few membership/group use case issues that the software couldn't really address and there wasn't much guidance on possible workarounds. We needed a few more project hours on our implementation phase (we were turned over to support before we went live). There needs to be a user manual document to further define screen fields as there is great flexibility in the system. While the videos are helpful, they don't provide enough detail for taking the system to beyond a basic level. The other key limitation is the lack of interfacing to financial systems like QuickBooks. While we really like the ability for members to pay dues or buy from store via credit-card, there is double entry for bookkeeping due to lack of interface.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Tracey H.
Traduire avec Google Translate

Choose StarChapter for a Streamlined, Easy-to-Use, Time-Saving Association Management Software

Logiciel utilisé toutes les semaines pendant 6 à 12 mois
Publié le 13/08/2019
Provenance de l'avis : Capterra

Before StarChapter, we had a website that we built and maintained ourselves. It was outdated and hard to administer. We used an email campaign software, an invoicing software, paid hosting fees, used a security software, and tracked attendees at our events in a spreadsheet — it was a bulky way of operating. Our organization looks so professional now! We were able to consolidate all our other systems into one which is such a time saver! I'm not sure we're saving any money, but the time, ease of use and professional image is worth it. I highly recommend that anyone in an association consider StarChapter. I couldn't be happier with a management software.

Avantages

StarChapter has streamlined our volunteer organization's processes and saved each of us time — which is important as volunteers! It's eliminated the use of an email campaign system and invoicing system. It has streamlined our communication with the newsletter feature, and contacting members and non-members with the email templates makes our roles simpler. I love that each of our board members are learning how to maintain their own pages through StarChapter's Knowledgebase. Everything you need to know is in there and it's presented in a style that's easy to read, follow and understand. I've had to request support for a couple items that were more complex than what I could handle, and their support team has responded within a day or two to resolve the challenge.

Inconvénients

I've been using the software for about eight months. I think I still have so much to learn — it's a very robust software — yet they do make it easy to use. I just wish I could dedicate more time to really diving in to understand the connections between the modules and how to maximize the software.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Dave K.
Traduire avec Google Translate

Room for improvement, but outstanding product & service

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 01/05/2019
Provenance de l'avis : Capterra

The ACFE has 188 chapters world wide. I'm the Vice President of the San Diego Chapter and a member of our National Leadership Council of 12. I'm asked routinely throughout the US about StarChapter and sing your praises for the outstanding job you do. In hindsight, I'm hoping StarChapter does get the opportunity to begin showing signs of growth and maturity in their website platform and processes.

I'm saying this from a truly humble place myself as I've just taken our own local chapter from 26 members (7 of which were board members) to now over 100 by biting the bullet and making the changes necessary to move us forward.

Avantages

Although there's much room for improvement in certain functionalities, StarChapter provides an outstanding product & service and their tech support staff has always been extremely professional and well versed in all things website maintenance.

Inconvénients

1) Somehow your organization needs to find the budget for true novice to intermediate tech support to handle incoming calls, assisting with the rudimentary or emergency items. Currently, Customer Service Agents solely manning the phones to either set up Tech Support Tickets or redirect customers to go online followed by a 24 – 48 hour wait time for an initial response. By the time the client receives their email answer or online chat meeting, it could be 3-6 business days later in total.

Remember, your client’s bottom line is priority #1. If there’s a problem with either of the following (to name a few), you’ve just caused your client unnecessary setback and frustration:
• A problem with their payment gateway connection.
• A problem with their membership or event registration processing correctly
• A problem with email blasts going out correctly

2) Update your website portal to include proper “how to” instructions. I'm sure you feel you’ve already done so but 80-90% of the time, this is not the case for those clients that are self-doers.

3) For 3 years I’ve been working with StarChapter and must have suggested at least a dozen good suggestions for your website engineers to create/fix and still have not seen the changes produced. I’ve even offered to pay out of pocket for these changes and yet still no further action is available.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Kate C.
Traduire avec Google Translate

All Around Great Service at a Great Price

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 30/07/2019
Provenance de l'avis : Capterra

StarChapter is fantastic for the price. Previously, we did not have the ability to provide our members with a secure space on our website for accessing members only information nor registering for our events. We're now able to do that and so much more which really added to the membership benefits we are able to provide to our members. The simple, straightforward design to our website allows our members and non-members to easily access information and register for our events at a fantastic price for a non-profit organization.

Avantages

The ease of use that allows us to have a members only section on our website; the quick and straightforward set up and designs for each page on our site; the ability to adapt pages to include accessibility options for folks using screen readers or are hearing impaired.

Inconvénients

The communication tool - we've been using Constant Contact for several years and we've found the flexibility both in e-list management and design that CC provides will keep us using that service over StarChapters.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Celeste S.
Traduire avec Google Translate

StarChapter as a Platform

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/05/2019
Provenance de l'avis : Capterra

It’s 100 times better than the Wordpress platform we used previously, especially with regard to the membership piece. The four pieces of advice I would give are that:

1) it will make your life a lot easier if you have a central person who will be mostly responsible for knowing how to use the platform and doing most of the work on it.
2) If you are switching from an existing membership platform to StarChapter, anticipate that there will be bumps. Not horrible, but it will take a decent amount of time once it launches to get your membership acclimated to the new system and make sure the information is correct. Not everything will transfer over exactly the way you thought it would. Emails will need to be verified before anyone will be able to receive what you are sending. There is some hand holding of the membership during this stage.
3) Take time to get your members and non-members verified so that people are actually receiving your emails.
4) If you can, have a payment portal as part of your StarChapter system.

Avantages

There is a learning curve to get familiar with the program, but once you do, it is pretty straightforward and relatively user friendly. It is nice to be able to use one platform for the website, events, and email communications.

Inconvénients

Creating the events and communications can be frustrating from a formatting perspective if you aren’t used to it – but that is the same in most platforms. And also like most platforms, there are some quirks that you end up just working around to get it to do what you want.

It’s hard to keep the bookkeeping 100% accurate, so I wouldn’t utilize StarChapter’s reporting as your only source of financials.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10

StarChapter - Prix

À partir de
44,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

StarChapter plans have a monthly fee and a one-time setup fee.

To find your pricing, choose the plan with the number of members in your organization:

STARTER plan: Under 50 members, $44/month, $399 one-time setup fee.
ESSENTIAL plan: 51-150 members, $83/month (billed annually), $779 one-time setup fee.
GROWTH plan: 151-300 members, $105/month (billed annually), $1,079 one-time setup fee.
ADVANCED plan: 301-600 members, $133/month (billed annually), $1,319 one-time setup fee.
PRO plan: 601-1,200 members, $165/month (billed annually), $1,559 one-time setup fee.

Do you have more than 1,200 members? Talk to a StarChapter Account Executive to learn more.

Get a 90-day satisfaction guarantee (excludes Starter).

StarChapter - Fonctionnalités

  • API
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration mobile
  • Modèles personnalisables
  • Notifications automatiques
  • Paiements électroniques
  • Stratégie de marque personnalisable
  • Suivi des activités

  • Base de données de clients
  • Données en temps réel
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Rappels
  • Rapports et statistiques
  • Rapports personnalisables
  • Tableau de bord d'activités

Plus d'informations sur StarChapter

StarChapter - Principales fonctionnalités

  • Contact Database
  • Design Layouts
  • Email Templates
  • Financial Management
  • Import Membership Data
  • Invoices
  • Manage Member and Non-member Data
  • Membership directory
  • Payment and eCommerce
  • Secure Login
  • Send newsletters and surveys
  • Sponsors & Ad Management
  • Track attendance
  • Website and Content Management

Avantages

Board members volunteer their time and often find themselves wasting it by doing monotonous and repetitive tasks. With StarChapter, they can spend time doing more productive tasks and helping their chapter grow by increasing meeting attendance, membership retention, and revenues.

StarChapter allows you to have member types, member groups and member categories as needed to effectively manage membership for setting meeting ticket pricing, access to areas of your website, and segmenting for emailing.

Getting membership and prospect records in and out of StarChapter is easy to do. Importing and exporting functionality is especially powerful for local chapters that need to sync their membership database with their national association.

StarChapter's reporting functionality allows you to run reports that can help keep track of your members activities.

Analyse de GetApp

Most members of nonprofits and professional trade associations are volunteers, and often don’t have a lot of time available in their schedule to set up events, manage members, create content, increase member involvement and communicate with fellow volunteers. StarChapter was created to make the lives of board members and volunteers easier by offering a complete, cloud-based business app designed specifically for the industry.

With role-tailored access to all features, board members, volunteers and members can access and update areas relevant to their profile or position, reducing the dependency on a webmaster’s intervention, and increasing membership engagement. The user interface will be familiar with anyone with even limited technical knowledge, making it easy to access and get up-to-speed on quickly, as and when board transitions take place or roles within the organization change.

StarChapter is a one-stop-shop for non-profits and member associations, sample layout

Description du logiciel StarChapter

StarChapter was specifically designed for a volunteers, leaders or administrators of a member association or a nonprofit, with functionality tailored to their exact needs. It helps consolidate regular tasks that volunteers or leaders carry out, with features focused on membership management, email communications, website content management, event registration, board management and payment processing. StarChapter provides full training and support on the software- allowing all users to get up to speed quickly- as well as regular webinars, video tutorials, articles, and online courses that make sure all volunteers and board members can get the most out of the app. Beyond technical support, their team is experienced with the world of association management and offers industry insights as well as coaching on improving performance such as getting more revenues and member participation.

The StarChapter team automatically migrates all content from old system, while completely designing and implementing the new website, meaning membership organizations and chapters don’t get stuck in the onboarding process and training users.

In StarChapter, there is a central Admin Area, which contains sections for creating content, managing members, communicating with these members, organizing events, and processing payments.

StarChapter is tailored to the needs of member organizations, sample site

StarChapter - Principales fonctionnalités

Content Management

With StarChapter, organizations can choose from ten different layouts that can be customized by StarChapter’s in-house graphic designer based on color scheme, logo, branding, or national organization specifications. Each layout is suitable for the kind of features membership associations typically need on their website. To provide a good user experience, each layout features responsive web design, meaning it is optimized for whatever size and type of device you view the website on.

Behind this, is a built-in content management system (CMS) that is specifically tailored for non profits where you can easily upload newsletters, create events, and add member spotlights. This area of the admin panel is not just for written content, there is also the ability to place logos, manage ads from sponsors, and work with design and layout of each piece of content. You can edit different webpages and create new ones easily without previous knowledge of coding and website design.

Members can create and customize webpages without coding knowledge

Membership management

Boards change, members move on, and new members join. An issue any professional trade association or local chapter faces is keeping this member list up to date, and ensuring that all contact details are correct. Hosting an up-to-date member directory on the website is a main benefit of joining the organization in the first place, thjat’s why for volunteers to work off spreadsheets creates more problems than it solves.

With specific member access, every member can edit their own details, saving the webmaster (if you have one) valuable time. You can also manage non members, as well as create groups for different types of members, and easily search within these groups. StarChapter’s system updates the information in real time, meaning that any other part of the system that uses this information (such as email newsletters), will always have the most up-to-date details. Each chapter can also create customized fields, which they would like members to have to fill out.

Membership information is updated in real time

Event registration and meeting management

Getting together in meetings is a huge source of revenues for any nonprofit organization. Some events are center around discussing issues, networking, welcoming new members, or interacting socially. It’s important that as many people show up to these meetings and events as possible. To create meetings, member organizations can choose from pre-built, industry-specific templates, or set up (or copy) templates of their own. Information about which groups of members to invite is pulled from the membership data, which is updated in real time. This way, event organizer can invite people based on their affiliated group, no need to copy and paste from excel or other systems.

Through the meeting feature, organizations can see the guest list, the fees collected, and group attendees according to members and guests. There are options to print badges, email attendees, create reports, process payments, manually add guest registrations, and track attendance at the entrance. Events and meetings are automatically removed from the site when they have already happened, ensuring your website is always up to date.

Meetings can be quickly and easily set up and managed

Email communications

To improve member engagement and grow your chapter, it’s important to regularly communicate with members between events or communicate announcements as they occur. This is an area where a lot of organizations struggle due to out-of-date information, poor branding, technical issues, and inability to manage their lists. StarChapter’s email manager lists all the different emails that have been sent in the past, with reports around how many have been opened or bounced. Each chapter can schedule emails and opt to send them on a recurring basis, for example your regular monthly email that keeps members informed on upcoming events. StarChapter also comes with industry-specific templates such as happy hour networking events, board get togethers, golf outing, and new member welcome days.

All emails are branded according to an organization’s logo and website, ensuring consistency and professionalism throughout all communication. Just as important as having the right email look and feel, is sending it to the right group of people. Integrated with the membership data, you can choose which group of people to send to, such as a people who have registered but are not members, or members who have registered but have yet paid for the event. There is also the ability to build a survey, for example one after an event in a timely manner, which you can filter only to send to attendees, as well as automate emails, such as welcoming new members when they join. The data for this comes from the central membership management portal and the meeting management area, making email creation very quick and easy.

Email communication functionality allows you to better engage members

StarChapter - Intégrations

As StarChapter is a one-stop-shop for professional trade associations and nonprofits, it does not integrate with any other software. They do offer an option to include RSS feeds for social media posts/tweets on the site.

StarChapter - Prix

There are four plans: Lite, Standard, Premier, and Elite depending on the size of the association and number of members. Plans start at $49 per month with a setup fee of $399 for up to 100 members and 400 non-members. Large organizations with 5,000 members and 30,000 non-members will pay a max of $150 per month.

StarChapter - Résumé

  • Designed and tailored for member associations
  • Data is centrally available so no copy and paste needed
  • Real time updating of content across entire site
  • Self-managed, no special technical skills are needed
  • Full support, coaching and continuous training
  • Increases member engagement and revenues
  • Saves time and improves efficiency

StarChapter - FAQ

Voici quelques-unes des questions fréquentes sur StarChapter.

Q. Quels sont les types de licence disponibles pour StarChapter ?

Types de licences disponibles pour StarChapter :

À partir de: 44,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Non disponible

StarChapter plans have a monthly fee and a one-time setup fee.

To find your pricing, choose the plan with the number of members in your organization:

STARTER plan: Under 50 members, $44/month, $399 one-time setup fee.
ESSENTIAL plan: 51-150 members, $83/month (billed annually), $779 one-time setup fee.
GROWTH plan: 151-300 members, $105/month (billed annually), $1,079 one-time setup fee.
ADVANCED plan: 301-600 members, $133/month (billed annually), $1,319 one-time setup fee.
PRO plan: 601-1,200 members, $165/month (billed annually), $1,559 one-time setup fee.

Do you have more than 1,200 members? Talk to a StarChapter Account Executive to learn more.

Get a 90-day satisfaction guarantee (excludes Starter).

Q. Quelles sont les principales fonctionnalités du logiciel StarChapter ?

Fonctionnalités du logiciel StarChapter :

  • Contact Database
  • Design Layouts
  • Email Templates
  • Financial Management
  • Import Membership Data
  • Invoices
  • Manage Member and Non-member Data
  • Membership directory
  • Payment and eCommerce
  • Secure Login
  • Send newsletters and surveys
  • Sponsors & Ad Management
  • Track attendance
  • Website and Content Management

Q. Qui utilise StarChapter ?

Utilisateurs habituels du logiciel StarChapter :

Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues StarChapter est-il disponible ?

Langues dans lesquelles StarChapter est disponible :

anglais

Q. Quels sont les types de licence disponibles pour StarChapter ?

Types de licences disponibles pour StarChapter:

Abonnement

Q. StarChapter prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par StarChapter.

Q. Avec quelles applications StarChapter peut-il s'intégrer ?

Applications s'intégrant à StarChapter :

PayPal

Q. Quelles sont les ressources d'aide disponibles pour StarChapter ?

Ressources d'aide disponibles pour StarChapter :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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