StarChapter

StarChapter

Member-Friendly Association & Membership Management Software

4.3/5 (408 avis)

StarChapter - Présentation

Description du logiciel StarChapter

StarChapter is a member-friendly association software company serving association chapters across the United States and Canada. StarChapter works directly with local chapter leaders, national trade and professional associations, association management companies (AMC), and other membership-based organizations to provide them with tools for growth.

StarChapter provides local association chapters, nationals and AMCs with tools to help them grow membership, attendance, and revenues whilst simultaneously making their chapter board more productive.

We facilitate efficiency within chapter organizations by helping users to manage everything from event planning, event registration, membership and communication with members; to content, website design and eCommerce.

Newsletter content management, mass email delivery and survey management tools enable valuable communication with members, whilst email delivery tracking reports on email delivery and engagement rates.

StarChapter combines event planning and event registration software capabilities with web design features for association chapter website development. StarChapter’s comprehensive membership management software provides customized chapter website designs, designated project managers for implementation, 24/7 online technical support, and training webinars. StarChapter continually enhances and develops applications and new features to continue meeting the needs of the many chapters they support.

StarChapter - Présentation

Prix

À partir de
44,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

StarChapter plans have a monthly fee and a one-time setup fee.

To find your pricing, choose the plan with the number of members in your organization:

STARTER plan: Under 50 members, $44/month, $399 one-time setup fee.
ESSENTIAL plan: 51-150 members, $83/month (billed annually), $779 one-time setup fee.
GROWTH plan: 151-300 members, $105/month (billed annually), $1,079 one-time setup fee.
ADVANCED plan: 301-600 members, $133/month (billed annually), $1,319 one-time setup fee.
PRO plan: 601-1,200 members, $165/month (billed annually), $1,559 one-time setup fee.

Do you have more than 1,200 members? Talk to a StarChapter Account Executive to learn more.

Get a 90-day satisfaction guarantee (excludes Starter).


StarChapter - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Canada, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour StarChapter :
Capture d'écran pour StarChapter : Capture d'écran pour StarChapter : Capture d'écran pour StarChapter : Capture d'écran pour StarChapter : Capture d'écran pour StarChapter :

StarChapter - Avis

StarChapter - Avis

Note globale
4.3
/
5 408 avis
Excellent
208

Très bien
138

Moyen
53

Médiocre
8

Mauvais
1

Rapport qualité-prix
4.3
Fonctionnalités
4
Simplicité d'utilisation
3.9
Support client
4.5
85% des utilisateurs recommandent cette application
Danna S.

Easy to use, great customer service

We have been using StarChapter for 3 years, and I have been the technology director for all of that time. StarChapter is a life-saver. It makes it fast and easy to upload/create content, post new meetings, email our community, manage members and non-members, etc. We used to have to use a combination of an HTML site, Eventbrite, PayPal, and Mailchimp to do what StarChapter can do all by itself. It definitely provides more value to the board and to our members and community.


Traduire avec Google Translate
Debbie R.

Great value and easy to use for chapter associations

I've used Star Chapter now for 10 years. Over this time things have gotten much better and easier to use. It is important to small chapter associations with multiple volunteers to make something simple they can use, and then actually do use it to get things done. I am the only paid staff person for my associations so its great to have the support and help with my committees.


Traduire avec Google Translate
Celeste S.

StarChapter as a Platform

It’s 100 times better than the Wordpress platform we used previously, especially with regard to the membership piece. The four pieces of advice I would give are that:

1) it will make your life a lot easier if you have a central person who will be mostly responsible for knowing how to use the platform and doing most of the work on it.
2) If you are switching from an existing membership platform to StarChapter, anticipate that there will be bumps. Not horrible, but it will take a decent amount of time once it launches to get your membership acclimated to the new system and make sure the information is correct. Not everything will transfer over exactly the way you thought it would. Emails will need to be verified before anyone will be able to receive what you are sending. There is some hand holding of the membership during this stage.
3) Take time to get your members and non-members verified so that people are actually receiving your emails.
4) If you can, have a payment portal as part of your StarChapter system.


Traduire avec Google Translate
Lillian C.

Best Update for Our Chapter

My experience was great! From the first call that got my questions answered, getting everything set up, knowledgebase, and getting help when I can't find answers to my questions - it's been a very smooth process. I'm very happy with our selection and don't see us switching away from this platform.


Traduire avec Google Translate
Alisha P.

Small Texas Association

There are some features of the software that are excellent. I really like the email communication interface. Our biggest concern is that there is very little ability to customize to your association needs. Customization of the site is not an option and work around options are complicated, confusing & time consuming for the board. Communication between the front and admin end can be mismatched. If you are ok with small things like application field names not matching profile field names and back end names, but being similar it's fine. If you are ok with having drop down menus on your application, but not on your individual profile editors, which results in somewhat of a mismatch of information, you will be fine. For our Association, it's all small things that you will encounter with the software, scrolling down pages of data, the overall display of profile editors, etc... that will make things difficult for the board and for membership. It's very important to understand that these items can't be changed even with a work order and in our eyes this is a major limitation of Capterra. Overall, the system functions, but it isn't the easiest software to manage and it will take a MAJOR commitment on the part of the associations board to make this system work as best as it can for your association. If your Association is small and doesn't need much in the way of tracking and display, CME, spreadsheet export, and more, Capterra will be a good solution. I will say compared to a fully customized website development it is more economical for all involved, despite the commitment it requires.


Traduire avec Google Translate
Danna S.
Secteur d'activité: Services d'information
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Easy to use, great customer service

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 01/05/2019
Provenance de l'avis : Capterra

We have been using StarChapter for 3 years, and I have been the technology director for all of that time. StarChapter is a life-saver. It makes it fast and easy to upload/create content, post new meetings, email our community, manage members and non-members, etc. We used to have to use a combination of an HTML site, Eventbrite, PayPal, and Mailchimp to do what StarChapter can do all by itself. It definitely provides more value to the board and to our members and community.

Avantages

The majority of the software makes it very easy to manage our chapter's website, from meetings and payments to board transitions and communication. StarChapter provides ample live and pre-recorded instructional videos, as well as an extensive "knowledge base" of articles. When I can't find what I need, or when there is a problem, I can submit a support ticket. I always get a response in under 24 hours, usually less than 12.

Inconvénients

If you want to create complicated web pages (more complex than the template pages that are provided), you need to know a bit more about website design. It's not as user friendly for those who aren't tech savvy. Also, sometimes the editing/formatting features can be a bit frustrating, like using tables and things for page design.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Debbie R.
Secteur d'activité: Gestion d'organisme à but non lucratif
Taille de l'entreprise: Auto-entrepreneur
Traduire avec Google Translate

Great value and easy to use for chapter associations

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 30/01/2020
Provenance de l'avis : Capterra

I've used Star Chapter now for 10 years. Over this time things have gotten much better and easier to use. It is important to small chapter associations with multiple volunteers to make something simple they can use, and then actually do use it to get things done. I am the only paid staff person for my associations so its great to have the support and help with my committees.

Avantages

Its simple and has the website/database/financials/surveys/emails all in one.

Inconvénients

The email system is not pretty and has too many templates hidden/buried to update. Make it look more like constant contact and I have no more complaints. Love it

Traduire avec Google Translate

Réponse de Star Chapter

Thank you for your feedback, we are happy to announce that an update to the email functionality and templates will be available soon.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Celeste S.
Secteur d'activité: Gestion d'organisme à but non lucratif
Taille de l'entreprise: Auto-entrepreneur
Traduire avec Google Translate

StarChapter as a Platform

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/05/2019
Provenance de l'avis : Capterra

It’s 100 times better than the Wordpress platform we used previously, especially with regard to the membership piece. The four pieces of advice I would give are that:

1) it will make your life a lot easier if you have a central person who will be mostly responsible for knowing how to use the platform and doing most of the work on it.
2) If you are switching from an existing membership platform to StarChapter, anticipate that there will be bumps. Not horrible, but it will take a decent amount of time once it launches to get your membership acclimated to the new system and make sure the information is correct. Not everything will transfer over exactly the way you thought it would. Emails will need to be verified before anyone will be able to receive what you are sending. There is some hand holding of the membership during this stage.
3) Take time to get your members and non-members verified so that people are actually receiving your emails.
4) If you can, have a payment portal as part of your StarChapter system.

Avantages

There is a learning curve to get familiar with the program, but once you do, it is pretty straightforward and relatively user friendly. It is nice to be able to use one platform for the website, events, and email communications.

Inconvénients

Creating the events and communications can be frustrating from a formatting perspective if you aren’t used to it – but that is the same in most platforms. And also like most platforms, there are some quirks that you end up just working around to get it to do what you want.

It’s hard to keep the bookkeeping 100% accurate, so I wouldn’t utilize StarChapter’s reporting as your only source of financials.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Lillian C.
Secteur d'activité: Hôpitaux et soins de santé
Taille de l'entreprise: 1 001-5 000 employés
Traduire avec Google Translate

Best Update for Our Chapter

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 30/01/2020
Provenance de l'avis : Capterra

My experience was great! From the first call that got my questions answered, getting everything set up, knowledgebase, and getting help when I can't find answers to my questions - it's been a very smooth process. I'm very happy with our selection and don't see us switching away from this platform.

Avantages

Being able to have a Member Manager page, easier set up for events, invoicing system, and communication platform. These were all pieces missing previously. StarChapter has helped to make almost everything easier.

Inconvénients

It can be difficult to update certain things. For example: getting the correct address to appear on invoices (or get it on invoices at all). It needs to be updated in three different places. It would be nice it you could change it in one spot (in settings for example) and have it feed to the others. Also, there seems to be a disconnect on the member login side. When a primary contact renews membership, it doesn't renew anyone else with them. Not sure how to fix that, but it hasn't been a major issue that needs to be addressed yet. Just a convenience thing.

Traduire avec Google Translate

Réponse de Star Chapter

Thank you for your feedback, we really appreciate it as it helps us improve our product. Please enter a support ticket, and our team will get in touch with you to provide any necessary help.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Alisha P.
Secteur d'activité: Cabinets médicaux
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Small Texas Association

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 22/12/2016
Provenance de l'avis : Capterra

There are some features of the software that are excellent. I really like the email communication interface. Our biggest concern is that there is very little ability to customize to your association needs. Customization of the site is not an option and work around options are complicated, confusing & time consuming for the board. Communication between the front and admin end can be mismatched. If you are ok with small things like application field names not matching profile field names and back end names, but being similar it's fine. If you are ok with having drop down menus on your application, but not on your individual profile editors, which results in somewhat of a mismatch of information, you will be fine. For our Association, it's all small things that you will encounter with the software, scrolling down pages of data, the overall display of profile editors, etc... that will make things difficult for the board and for membership. It's very important to understand that these items can't be changed even with a work order and in our eyes this is a major limitation of Capterra. Overall, the system functions, but it isn't the easiest software to manage and it will take a MAJOR commitment on the part of the associations board to make this system work as best as it can for your association. If your Association is small and doesn't need much in the way of tracking and display, CME, spreadsheet export, and more, Capterra will be a good solution. I will say compared to a fully customized website development it is more economical for all involved, despite the commitment it requires.

Avantages

The email communicating system.

Inconvénients

The mismatch of options on the front end, individual profile end, and admin end of the site.
The inability to set standard views for daily use (defaults for individual members)
The complicated way the profile editor is displayed.
The inability to have custom drop downs made (similar to the State drop-down) for large comprehensive lists - these need to be on both the front end - application and member profile editor as well as the admin member manager area.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 4.0/10

Recommandation utilisateur
7.9/10
Basé sur 408 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

StarChapter - Prix

StarChapter - Prix

À partir de
44,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

StarChapter plans have a monthly fee and a one-time setup fee.

To find your pricing, choose the plan with the number of members in your organization:

STARTER plan: Under 50 members, $44/month, $399 one-time setup fee.
ESSENTIAL plan: 51-150 members, $83/month (billed annually), $779 one-time setup fee.
GROWTH plan: 151-300 members, $105/month (billed annually), $1,079 one-time setup fee.
ADVANCED plan: 301-600 members, $133/month (billed annually), $1,319 one-time setup fee.
PRO plan: 601-1,200 members, $165/month (billed annually), $1,559 one-time setup fee.

Do you have more than 1,200 members? Talk to a StarChapter Account Executive to learn more.

Get a 90-day satisfaction guarantee (excludes Starter).

StarChapter plans have a monthly fee and a one-time setup fee.

To find your pricing, choose the plan with the number of members in your organization:

STARTER plan: Under 50 members, $44/month, $399 one-time setup fee.
ESSENTIAL plan: 51-150 members, $83/month (billed annually), $779 one-time setup fee.
GROWTH plan: 151-300 members, $105/month (billed annually), $1,079 one-time setup fee.
ADVANCED plan: 301-600 members, $133/month (billed annually), $1,319 one-time setup fee.
PRO plan: 601-1,200 members, $165/month (billed annually), $1,559 one-time setup fee.

Do you have more than 1,200 members? Talk to a StarChapter Account Executive to learn more.

Get a 90-day satisfaction guarantee (excludes Starter).

Rapport qualité-prix
4.3/5
Basé sur 408 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

StarChapter - Fonctionnalités

StarChapter - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Importation et exportation de données
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4/5
Basé sur 408 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur StarChapter

Plus d'informations sur StarChapter

StarChapter - Principales fonctionnalités

  • Contact Database
  • Design Layouts
  • Email Templates
  • Financial Management
  • Import Membership Data
  • Invoices
  • Manage Member and Non-member Data
  • Membership directory
  • Payment and eCommerce
  • Secure Login
  • Send newsletters and surveys
  • Sponsors & Ad Management
  • Track attendance
  • Website and Content Management

Avantages

Board members volunteer their time and often find themselves wasting it by doing monotonous and repetitive tasks. With StarChapter, they can spend time doing more productive tasks and helping their chapter grow by increasing meeting attendance, membership retention, and revenues.

StarChapter allows you to have member types, member groups and member categories as needed to effectively manage membership for setting meeting ticket pricing, access to areas of your website, and segmenting for emailing.

Getting membership and prospect records in and out of StarChapter is easy to do. Importing and exporting functionality is especially powerful for local chapters that need to sync their membership database with their national association.

StarChapter's reporting functionality allows you to run reports that can help keep track of your members activities.

Analyse de GetApp

Analyse de GetApp

Most members of nonprofits and professional trade associations are volunteers, and often don’t have a lot of time available in their schedule to set up events, manage members, create content, increase member involvement and communicate with fellow volunteers. StarChapter was created to make the lives of board members and volunteers easier by offering a complete, cloud-based business app designed specifically for the industry.

With role-tailored access to all features, board members, volunteers and members can access and update areas relevant to their profile or position, reducing the dependency on a webmaster’s intervention, and increasing membership engagement. The user interface will be familiar with anyone with even limited technical knowledge, making it easy to access and get up-to-speed on quickly, as and when board transitions take place or roles within the organization change.

StarChapter is a one-stop-shop for non-profits and member associations, sample layout

Description du logiciel StarChapter

StarChapter was specifically designed for a volunteers, leaders or administrators of a member association or a nonprofit, with functionality tailored to their exact needs. It helps consolidate regular tasks that volunteers or leaders carry out, with features focused on membership management, email communications, website content management, event registration, board management and payment processing. StarChapter provides full training and support on the software- allowing all users to get up to speed quickly- as well as regular webinars, video tutorials, articles, and online courses that make sure all volunteers and board members can get the most out of the app. Beyond technical support, their team is experienced with the world of association management and offers industry insights as well as coaching on improving performance such as getting more revenues and member participation.

The StarChapter team automatically migrates all content from old system, while completely designing and implementing the new website, meaning membership organizations and chapters don’t get stuck in the onboarding process and training users.

In StarChapter, there is a central Admin Area, which contains sections for creating content, managing members, communicating with these members, organizing events, and processing payments.

StarChapter is tailored to the needs of member organizations, sample site

StarChapter - Principales fonctionnalités

Content Management

With StarChapter, organizations can choose from ten different layouts that can be customized by StarChapter’s in-house graphic designer based on color scheme, logo, branding, or national organization specifications. Each layout is suitable for the kind of features membership associations typically need on their website. To provide a good user experience, each layout features responsive web design, meaning it is optimized for whatever size and type of device you view the website on.

Behind this, is a built-in content management system (CMS) that is specifically tailored for non profits where you can easily upload newsletters, create events, and add member spotlights. This area of the admin panel is not just for written content, there is also the ability to place logos, manage ads from sponsors, and work with design and layout of each piece of content. You can edit different webpages and create new ones easily without previous knowledge of coding and website design.

Members can create and customize webpages without coding knowledge

Membership management

Boards change, members move on, and new members join. An issue any professional trade association or local chapter faces is keeping this member list up to date, and ensuring that all contact details are correct. Hosting an up-to-date member directory on the website is a main benefit of joining the organization in the first place, thjat’s why for volunteers to work off spreadsheets creates more problems than it solves.

With specific member access, every member can edit their own details, saving the webmaster (if you have one) valuable time. You can also manage non members, as well as create groups for different types of members, and easily search within these groups. StarChapter’s system updates the information in real time, meaning that any other part of the system that uses this information (such as email newsletters), will always have the most up-to-date details. Each chapter can also create customized fields, which they would like members to have to fill out.

Membership information is updated in real time

Event registration and meeting management

Getting together in meetings is a huge source of revenues for any nonprofit organization. Some events are center around discussing issues, networking, welcoming new members, or interacting socially. It’s important that as many people show up to these meetings and events as possible. To create meetings, member organizations can choose from pre-built, industry-specific templates, or set up (or copy) templates of their own. Information about which groups of members to invite is pulled from the membership data, which is updated in real time. This way, event organizer can invite people based on their affiliated group, no need to copy and paste from excel or other systems.

Through the meeting feature, organizations can see the guest list, the fees collected, and group attendees according to members and guests. There are options to print badges, email attendees, create reports, process payments, manually add guest registrations, and track attendance at the entrance. Events and meetings are automatically removed from the site when they have already happened, ensuring your website is always up to date.

Meetings can be quickly and easily set up and managed

Email communications

To improve member engagement and grow your chapter, it’s important to regularly communicate with members between events or communicate announcements as they occur. This is an area where a lot of organizations struggle due to out-of-date information, poor branding, technical issues, and inability to manage their lists. StarChapter’s email manager lists all the different emails that have been sent in the past, with reports around how many have been opened or bounced. Each chapter can schedule emails and opt to send them on a recurring basis, for example your regular monthly email that keeps members informed on upcoming events. StarChapter also comes with industry-specific templates such as happy hour networking events, board get togethers, golf outing, and new member welcome days.

All emails are branded according to an organization’s logo and website, ensuring consistency and professionalism throughout all communication. Just as important as having the right email look and feel, is sending it to the right group of people. Integrated with the membership data, you can choose which group of people to send to, such as a people who have registered but are not members, or members who have registered but have yet paid for the event. There is also the ability to build a survey, for example one after an event in a timely manner, which you can filter only to send to attendees, as well as automate emails, such as welcoming new members when they join. The data for this comes from the central membership management portal and the meeting management area, making email creation very quick and easy.

Email communication functionality allows you to better engage members

StarChapter - Intégrations

As StarChapter is a one-stop-shop for professional trade associations and nonprofits, it does not integrate with any other software. They do offer an option to include RSS feeds for social media posts/tweets on the site.

StarChapter - Prix

There are four plans: Lite, Standard, Premier, and Elite depending on the size of the association and number of members. Plans start at $49 per month with a setup fee of $399 for up to 100 members and 400 non-members. Large organizations with 5,000 members and 30,000 non-members will pay a max of $150 per month.

StarChapter - Résumé

  • Designed and tailored for member associations
  • Data is centrally available so no copy and paste needed
  • Real time updating of content across entire site
  • Self-managed, no special technical skills are needed
  • Full support, coaching and continuous training
  • Increases member engagement and revenues
  • Saves time and improves efficiency

StarChapter - FAQ

StarChapter - FAQ

Voici quelques-unes des questions fréquentes sur StarChapter.

Q. Quels sont les types de licence disponibles pour StarChapter ?

Types de licences disponibles pour StarChapter :

À partir de: 44,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Non disponible

StarChapter plans have a monthly fee and a one-time setup fee. To find your pricing, choose the plan with the number of members in your organization: STARTER plan: Under 50 members, $44/month, $399 one-time setup fee. ESSENTIAL plan: 51-150 members, $83/month (billed annually), $779 one-time setup fee. GROWTH plan: 151-300 members, $105/month (billed annually), $1,079 one-time setup fee. ADVANCED plan: 301-600 members, $133/month (billed annually), $1,319 one-time setup fee. PRO plan: 601-1,200 members, $165/month (billed annually), $1,559 one-time setup fee. Do you have more than 1,200 members? Talk to a StarChapter Account Executive to learn more. Get a 90-day satisfaction guarantee (excludes Starter).

Q. Quelles sont les principales fonctionnalités du logiciel StarChapter ?

Fonctionnalités du logiciel StarChapter :

  • Contact Database
  • Design Layouts
  • Email Templates
  • Financial Management
  • Import Membership Data
  • Invoices
  • Manage Member and Non-member Data
  • Membership directory
  • Payment and eCommerce
  • Secure Login
  • Send newsletters and surveys
  • Sponsors & Ad Management
  • Track attendance
  • Website and Content Management

Q. Qui utilise StarChapter ?

Utilisateurs habituels du logiciel StarChapter :

Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, Administration publique, PME

Q. Dans quelles langues StarChapter est-il disponible ?

Langues dans lesquelles StarChapter est disponible :

anglais

Q. Quels sont les types de licence disponibles pour StarChapter ?

Types de licences disponibles pour StarChapter:

Abonnement

Q. StarChapter prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par StarChapter.

Q. Avec quelles applications StarChapter peut-il s'intégrer ?

Applications s'intégrant à StarChapter :

PayPal

Q. Quelles sont les ressources d'aide disponibles pour StarChapter ?

Ressources d'aide disponibles pour StarChapter :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo