--- description: ManageEngine ServiceDesk Plus : qu'en pensent les utilisateurs ? Lisez les avis sur ManageEngine ServiceDesk Plus, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ManageEngine ServiceDesk Plus - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/287/help-desk-ticketing/software) > [ManageEngine ServiceDesk Plus](/software/20521/manageengine-service-desk-plus) # ManageEngine ServiceDesk Plus Canonical: https://www.getapp.fr/software/20521/manageengine-service-desk-plus Page : 1/10\ Suivant: [Page suivante](https://www.getapp.fr/software/20521/manageengine-service-desk-plus?page=2) > ServiceDesk Plus de ManageEngine est un logiciel de service d'assistance et un outil de gestion des ressources destiné aux petites, moyennes et grandes entreprises et conçu pour gérer et dépanner leurs problèmes informatiques > > Conclusion : 227 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 227 Avis | | Simplicité d’utilisation | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ManageEngine - **Pays**: The Octagon, É.-U. - **Entreprise fondée en**: 1996 ## Contexte commercial - **Prix à partir de**: 16,00 $US - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, danois, espagnol, finnois, français, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, turc - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - AI Copilot - API - Accès et contrôle à distance - Accès mobile - Alertes mobiles - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Allocation et planification des ressources - Analytique - Application mobile - Asset Assignment - Asset Lifecycle Management - Audit des problèmes - Authentification unique - Autorisations basées sur les rôles - Barcode/Ticket Scanning - Benchmarking - Bibliothèque de contenu - CMDB ## Intégrations (16 au total) - Jira - ManageEngine ADManager Plus - ManageEngine ADSelfService Plus - ManageEngine Analytics Plus - ManageEngine Applications Manager - ManageEngine Endpoint Central - ManageEngine OpManager - ManageEngine Password Manager Pro - Microsoft 365 - Microsoft Outlook - Microsoft Teams - Site24x7 - Zoho Analytics - Zoho Cliq - Zoho Survey ... et 1 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) ## Catégories connexes - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) - [Logiciels de gestion des ressources informatiques](https://www.getapp.fr/directory/325/it-asset-management/software) - [Logiciels de gestion des services d'assistance](https://www.getapp.fr/directory/580/issue-tracking/software) - [Logiciels de gestion des actifs](https://www.getapp.fr/directory/1021/asset-tracking/software) ## Logiciels similaires 1. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [Freshservice](https://www.getapp.fr/software/91351/freshservice) — 4.5/5 (685 reviews) 3. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) 4. [Zoho Desk](https://www.getapp.fr/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 5. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1753 reviews) ## Avis ### "ServiceDesk Plus ManageEngine" — 5.0/5 > **Jaime Isai** | *23 juin 2022* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: More than a Service Desk tool or ticketing system tool it is a System that follows the ITIL standards, allowing IT departments to be full organized on resolving issues, following them up, Identifying new problems, having their assets inventory updated and monitored, having additional tools to access them remotely and run TS steps, Having their projects well organized in a Gantt view and well documented, Licensing module and procurement its a plus on this system. > > **Inconvénients**: Its easy to implement, however it requires a previous knowledge of ITIL standards in order to set up the parameters and get it ready to work on your full organization. There is a complete guide to do so, however sometimes would be better to have a local support to help in the implementation process. > > Its a great tool, I do really recommend it to every IT organization, it was a great experience to implement and get it full configured, it was a great challenge and learning experience. It's a must on every IT department if you want to improve your IT performance and have your IT department well organized at every single area. ----- ### "ManageEngine Service Desk Plus review" — 4.0/5 > **Tonia** | *29 avril 2025* | Gestion d'organisme à but non lucratif | Taux de recommandation : 7.0/10 > > **Avantages**: ManageEngine Service Desk Plus is very intuitive\! It covers everything you would hope for in a Help desk. > > **Inconvénients**: Each product is separate, and they do not offer an all-in-one solution. > > The help desk software was exactly what I wanted in a help desk solution. However, I also needed other features that would cost more as an add-on. ----- ### "Useful tool, but not great" — 3.0/5 > **Utilisateur vérifié** | *9 décembre 2018* | Services financiers | Taux de recommandation : 7.0/10 > > **Avantages**: The user Interface is pretty straightforward. The ticket raising and ticket addressing are very easy to understand and update from time to time. The in built database of all the assets and their associated unique Ids, is a great help. > > **Inconvénients**: It is providing more and more advanced search options in every upgrade, but the search results don't always bring back the correct results. Their testing team needs to do a more thorough job before putting out a new feature. > > The experience till now has been good. As it's quiet easy to understand and user friednly, the new members also learn it at a rapid rate. ----- ### "Great (not only) IT servicedesk tool" — 5.0/5 > **Vincent** | *29 novembre 2023* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: flexibility - scalability. Also other departments apart from IT can use it for external client-facing flows. > > **Inconvénients**: with a system as big as this, you can get lost in the features (but the support from ZoHo / Manage Engine is great) > > Decent tool - very powerfull - would recommend 10/10 - great support ----- ### "Organization improvement product : ManageEngine ServiceDesk Plus" — 5.0/5 > **pritesh** | *7 mars 2023* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: This is very useful for formatting reports, as well as best and essential support from the team. For our organization, the alert system and monitoring are the best features. > > **Inconvénients**: API ,agent base scning network . scnnig need to efficetive becuase we face network issue > > We are really happy with Manageengine servervice desk plus because we get best support and succesfully completd our goals with this product. ----- Page : 1/10\ Suivant: [Page suivante](https://www.getapp.fr/software/20521/manageengine-service-desk-plus?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/20521/manageengine-service-desk-plus) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées