BambooHR

When I first trialled the system I immediately saw how easy it was to use and how customizable it was but with very easy implementation. My favourite features were the onboarding, performance management and reporting as well as how well laid out everything was and clean smart design that was user friendly.

The only thing I didn’t like about the system was the price - it was very expensive - not unreasonably for what you get but for smaller companies it is quite expensive.

The idea of on-boarding a new employee electronically is a huge plus. It engages employees before they start and makes it so that they come in with paperwork already filled out and spend their first day doing more than just paperwork.
Most of the framework is in place, but EACH area needs improvement, both in the functionality for administration and the ease of use for employees. The sections offered are vital, but aren't complete.

The benefits area is lacking a lot of common sense tools - like the ability to attach plan documents to an insurance plan (only a link can be used), display plan cost information to an employee BEFORE they sign up (the pricing is only available AFTER they sign up and become eligible). Many things like this create double the amount of work for the administrator.
The actual on-boarding process was a struggle because even though the forms were done properly by the employees (I sat with a few and watched them), it didn't save all information in completed fields. Employees were frustrated when they had to fill out forms multiple times because you cannot edit once saved.
I love that employees can e-sign documents, but preparing the forms is cumbersome and they can't be customized easily. For instance, if you need to update a form because something has changed or didn't save properly, you have to delete the task and resend to any employees who need an updated form.
When I discussed a few very basic items with support, they just offered a work around that many clients use. These are obvious flaws in the system that need to be addressed, but aren't necessarily a priority. Bamboo HR seems to focus more on flashy design than actual content. It makes them seem like a leader in the industry, but as soon as you dig in, the flaws are obvious.
For the price, there needs to be more development in the software.

Our business truly benefits from being able to track due dates for trainings and documents. Because we are education, there are a ton of clearances, health forms, and professional development that must be completed. Keeping this all up to date has been done in the past on spreadsheets and not available to everyone to see. Now we can access this as admins and be able to verify things are being done when they are needed.

We have also really enjoyed the integration of time tracking, to timesheets, to payroll. It has made our managers lives easier and saved a ton of time for them. it has also made everything seemless for me to run payroll and process benefits without thinking about it too much or taking multiple days to get it done.

I feel like we would really benefit from a follow up training or someone to talk to. Kind of like implementation where someone would just check in to see if you could be using things better or differently to be more effective. We do reach out to support a ton and they are great!!