MapBusinessOnline

Easy territory maps for my entire sales team. Including their accounts and ways to navigate to them efficiently.

You have to be somewhat profecient with computers to manipulate the system to get what you want sometimes.

The ability to add by zip code. In our business, we judge by demographics on what areas to promote to.

So far the only thing missing was the ability to upload a spreadsheet of data to see it at once.

Map Business Online was really easy to install, and the switch from the online version to the installed one was very smooth. The basic functions that we need - mapping territories by zip codes and exporting that data to excel - work pretty well and the learning curve is fairly easy. Sharing maps is easy and I really like that I can share them with team members who are not licensed users via a URL. We also really appreciate the regular zip code updates (though we don't always get as many updates per year as are promised).
MBO is the closest we've found to Mappoint, which we used for years.

Customer Support is pretty bad. It's impossible to talk with someone, so you have to go back and forth in email which is really inefficient, especially if you have a looming deadline. There are a lot of tutorials available online but it's really hard to find the one with the functions we need. New, added features interfere with ease of use of the features we have always used, and if you want more than really basic features the cost increases exponentially.

Allows the business to see things that otherwise would just be data!

-The tool needs to allow for showing multiple maps at one time
- Bulk uploads and downloads can be very time consuming
-Need a way to tie via API to some TMW platforms

The zip code database is regularly updated.

I wish it was free to map businesses that are stored in your database (i.e. restaurant chains).