--- description: Hiver : qu'en pensent les utilisateurs ? Lisez les avis sur Hiver, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Hiver - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [Hiver](/software/20502/hiver) # Hiver Canonical: https://www.getapp.fr/software/20502/hiver Page : 1/7\ Suivant: [Page suivante](https://www.getapp.fr/software/20502/hiver?page=2) > Hiver est le premier centre d'assistance au monde basé sur Gmail conçu pour les équipes orientées clients. La solution aide les équipes à collaborer sur des boîtes de réception partagées telles que services@, commandes@, support@ et offre un service client exceptionnel. > > Conclusion : 147 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 147 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Hiver - **Entreprise fondée en**: 2011 ## Contexte commercial - **Prix à partir de**: 55,00 $US - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile) - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - @mentions - AI Copilot - Accès et contrôle à distance - Accès mobile - Actions découlant d'un événement - Alertes/Notifications - Alerts/Escalation - Analyse des campagnes - Analyse du service client - Analytique - Application mobile - Automatisation des processus et flux de travail - Automatisation des processus métiers - Autoresponders - Autorisations basées sur les rôles - Boîtes de réception partagées - Chat en temps réel - Chat et messagerie - Chatbot - Collaboration entre plusieurs utilisateurs ## Intégrations (8 au total) - Aircall - Asana - Jira - Okta - QuickBooks Online - Slack - WhatsApp - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels de messagerie](https://www.getapp.fr/directory/306/email-management/software) - [Logiciels de gestion des plaintes](https://www.getapp.fr/directory/841/complaint-management/software) - [Outils collaboratifs](https://www.getapp.fr/directory/335/web-collaboration/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) ## Logiciels similaires 1. [Zoho Desk](https://www.getapp.fr/software/10036/zoho-desk) — 4.5/5 (2212 reviews) 2. [Google Workspace](https://www.getapp.fr/software/90761/google-apps-for-business) — 4.7/5 (17559 reviews) 3. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1781 reviews) 4. [Front](https://www.getapp.fr/software/102177/front) — 4.5/5 (286 reviews) 5. [Bitrix24](https://www.getapp.fr/software/90602/bitrix24) — 4.2/5 (990 reviews) ## Avis ### "Hiver has been a game changer our account management team\!" — 5.0/5 > **Bryn** | *10 septembre 2019* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer\! > > **Inconvénients**: I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively. ----- ### "Hiver is cool and user friendly :D" — 5.0/5 > **Priscila** | *22 mars 2023* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 10.0/10 > > **Avantages**: We jumped into it without warm up. We had a really sour experience with a bulky software that was overwhelming with their tab system and it was refreshing not to struggle with basic communication functions. The change was painless and really quick. I like we are working with the same features we know from gmail but enhanced. > > **Inconvénients**: The searching is still a bit challenging for me, I have so many iboxes shared with me that I have to be incredibly specific with my search as I haven't found a way to filter in which inbox I'm looking for the information. > > Overall pretty great\! It doesn't feel like a foreign add on and I got used to it quickly, our manager only needed to make 5 vids of less than 5 min to explain it to us and I don't think we have comunicated this efficiently in a while. Thanks Hiver\! ----- ### "Product ok, but be prepared for whacky price changes (last one 60%+ increase)" — 2.0/5 > **Utilisateur vérifié** | *26 juin 2022* | Meubles | Taux de recommandation : 2.0/10 > > **Avantages**: The product is ok, but their release of new features is so slow and not keeping up with the competition. Looking around at alternatives and comparing features, you can see Hiver is lacking in so many areas. > > **Inconvénients**: They constantly change their plans and doing this means huge price changes. I've no problem with SaaS providers tweaking plans here and there and there being the odd price increase to help develop the product, but Hiver does not do this. Hiver changes their plans hugely every so often and forces existing customers onto these new plans. Yes, this of course is their right, after all, it's their product, but how can they justify wild price increases like 62%? No, this isn't fair and leaves existing customers feeling like they would never have signed up if they knew this was going to happen. > > It's a pity what Hiver has turned into - I read they got VC funding. They are probably under a lot of pressure and have resorted to working out, looking at their existing customer base, what to change on their pricing plans to get the maximum return. As email tools are a core part of any business, they know it's tricky to leave so they have you right where they want you. Do yourself a favour and go to an alternative with much better features and who won't try and increase prices massively once you are with them for a while. ----- ### "Hiver is the absolutely best Shared Inbox service and helped us optimizing our workflows by 50%." — 5.0/5 > **Nick** | *29 juin 2020* | Traduction et localisation | Taux de recommandation : 10.0/10 > > **Avantages**: The mail management part is alfa omega. Its the core of this service, that makes it stand out from competitors. This tool allows you to manage hundreds of mails weekly without losing the overview. It integrates smoothly with G Suite, so are you already comfortable with Gmail, then you cannot miss Hiver\! > > **Inconvénients**: Setting rules for the automations could be optimized to handle more criteria and it would be great to be allowed to bulk add email adresses instead of manually adding one by one. It works though and its great. > > We tried several providers of Shared Inboxes and we ended up staying with Hiver for the solely reason that they choose to focus on the core aspects of mail management and not various other features, that businesses at our size usually use other Sales or Project services for. We have used Hiver for more than a year now and it has so far saved us from hundreds of hours by providing us with a great overview and management of all incoming mails/task to be taken care of. The service is not the cheapest on the market, but it's absolutely worth every penny. Hiver has given us the opportunity to work more effective, close deals faster, collaborate better resulting in overall higher turnover since we started using the tool. It integrates smoothly with G Suite and we would highly recommend this tool for any business. ----- ### "Great Issue / Email management App with Good Analytics" — 5.0/5 > **Lokesh** | *7 avril 2023* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Using Hiver for more than a year \& the best thing is it doesn't slow down your Gmail experiance along with a great tagging \& assignment of emails/ issue. > > **Inconvénients**: Could not find any issue related to the product and their support till now but the pricing can be a bit more competetive. > > The overall experiance is great as now we can have a great analytics of each issue on user basis which help us for feedback in future. ----- Page : 1/7\ Suivant: [Page suivante](https://www.getapp.fr/software/20502/hiver?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/20502/hiver) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Données structurées