Hiver

Hiver

Manage customer support and sales leads right from Gmail

4.7/5 (49 avis)

Hiver - Présentation

Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products.

Hiver is used by thousands of companies globally and is one of the most loved products built for Gmail and G Suite.

KEY FEATURES:

Shared Mailboxes: Manage a shared email account like support@ or sales@ from your Gmail. Delegate emails, and keep track of tasks.

Shared Labels: Share your Gmail labels to sync email conversations with your team. Hiver syncs replies and read status automatically.

Collision Alerts: Get alerted when someone is responding to an email. Avoid duplicate and conflicting responses.

Email Notes: Communicate internally using Email Notes with @mentions. No more confusing CCs, Fwds and BCCs.

Send Later: Schedule emails to be sent at a later time.

Prix

À partir de
14,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Chine, Europe et 5 autres, Inde, Amérique latine, Afrique et Moyen-Orient, Royaume-Uni, États-Unis

Langues

anglais

Hiver - Avis

Note globale
4.7/5
96% d'avis positifs
39
Excellent
8
Très bien
0
Moyen
1
Médiocre
1
Mauvais
Bryn S.
Traduire avec Google Translate

Hiver has been a game changer our account management team!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/09/2019
Provenance de l'avis : Capterra

Avantages

Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer!

Inconvénients

I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Juan david N.
Traduire avec Google Translate

Managing a team was never easier!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 18/09/2019
Provenance de l'avis : Capterra

KPI measurement Prioritizing emails, Coworking with shared inboxes, Highlight important emails that need immediate attention.

Avantages

This add will make teamwork 100% easier and more efficient. I can start by saying that the fact that it will sort every upcoming email to the person in charge is amazing, not only because it will help to have a more organized shared box, but it will also let us supervise the email flow from our colleagues and give them a hand whenever they need or are out for vacation. On the other hand, having the option to leave comments on the memo field, will also help us to remind important information or simply inform our colleagues about something. Last but not least, Hiver gives us the opportunity to work with shared mailboxes and prioritize whatever is important for the team and allows us to "Close" every task that no longer needs our attention.

Inconvénients

It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails
and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Utilisateur vérifié
Traduire avec Google Translate

A very effective alternative to other email support ticketing systems

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 11/04/2019
Provenance de l'avis : Capterra

Sales and Support has been very accommodating, friendly, and helpful.
Support is readily available.
I should point out that I didn't give 5 stars under value because the price has increased since my team became a user, and to my knowledge Hiver doesn't support social media monitoring, text etc. unlike much of the support ticketing competition, but maybe that's on the horizon.

Avantages

Ease of set up, and implementation because it kept the team working in a the G-Suite email platform they were already accustomed to operating in.
Improved Transparency, Communication, and Support between team members.
Hiver is constantly working to improve functionality and add features as new functional use cases come to light.

Inconvénients

Limited user restrictions that could pose issues for larger companies with less trust between employees.
Limitations on workflows.
There have been some complications in functionality in certain use cases, that are out of the ordinary, however.... See last sentence under Pros.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Daniel J.
Traduire avec Google Translate

Hiver Is A Must For High Volume Inboxes

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 12/09/2019
Provenance de l'avis : Capterra

Avantages

Hiver is great for my team as we have several high volume inboxes. Prior to Hiver our teams would all log into a separate inbox and choose pages to work from which became increasingly less efficient.

Hiver has changed this by adding all our inboxes in one place. The ability to assign emails and collision detection has also greatly reduced instances of double up on work as well. The collaboration tools are great with the ability to leave notes and @ mention other users as in the past we would be creating drafts in the emails to leave notes. It also provides the ability for automation which allows us to prioritize specific items

Inconvénients

It would be nice to have the ability to sort emails from oldest to newest

Analytics can be a little hard to follow at times, though they do allow you to export the raw data and extrapolate from there

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Virginia T.
Traduire avec Google Translate

Team Email Management

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/09/2019
Provenance de l'avis : Capterra

Great experience, if we have an issue the support team is there to help.

Avantages

Hiver has made our shared email process so easy! We tried several other products but this was the only one that solved our issues. We can make folders for separate teams, email templates and add access to those who need to be involved only. You can also schedule dates/times of when you would like the email to be sent. Google Chrome extension is available, if needed.

Inconvénients

Would like more user analytics for tracking employees

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Hiver - Prix

À partir de
14,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Plus Plan: $14/user/month

Premium Plan: $22/user/month

Enterprise Plan: $34/user/month

Hiver - Fonctionnalités

  • Chat

  • API
  • Analyse en temps réel
  • Conférences
  • Conférences vidéo
  • Enregistrement des appels
  • Identification de l'appelant
  • Intégration CRM
  • Intégration de tiers
  • Messagerie instantanée
  • Messagerie vocale
  • Monitoring
  • Notifications automatiques
  • Rapports en temps réel
  • Rapports et statistiques
  • Rapports sur les appels
  • Routage des appels
  • Suivi des appels
  • Tableau de bord d'activités
  • Transfert d’appel

Plus d'informations sur Hiver

Hiver - Principales fonctionnalités

  • @mentions
  • Activity Timeline
  • Activity timeline
  • Analytics
  • Auto Response
  • Automations
  • Browser Notifications
  • Collision Alerts
  • Contact history
  • Email Notes
  • Email Reminders
  • Email Templates
  • Email integration
  • Email notifications
  • Email templates
  • Integrations
  • Labeling
  • Send Later
  • Shared Drafts
  • Shared Labels
  • Shared Mailboxes

Avantages

1. Collaborate without adding clutter

Hiver allows your teammates to add a note to an email explaining the context. This note automatically gets shared with you. You can then reply to the note with your comments or feedback. This way intra-team email conversations can be kept to a bare minimum.

The chat-like simplicity of Email Notes allows you to review email threads, add comments, and get back to your work faster. Moreover, it keeps internal and external conversations separate as it is visible only to your teammates.

2. Assign tasks and set accountability

With Hiver's Shared Inbox, you can assign or delegate an email as a task to your teammate in a couple of clicks. Furthermore, Hiver allows you to filter tasks based on their completion status (unassigned, open, closed, and pending) and based on who is doing what. This way you can track the progress of tasks and make teammates accountable.

3. Seamless employee onboarding

With Hiver's Shared Inbox, all you have to do is, add the all the relevant email threads to a Gmail Label and make it shareable using Hiver’s Shared Labels feature. The threads will get shared with the new employees in no time. This way they will be able to get up to speed quickly.

4. Schedule Email

With Hiver’s Shared Inbox, you will be able to schedule emails to influencers or prospects who live in other timezones right from your Gmail ‘Compose’ window.

Hiver's Shared Inbox also lets you snooze emails so that it comes back to the top of your inbox at later time or date. This way you will be able to deal with it when you want to. You can also use it as a reminder for when you have to write back or follow up with somebody.

5. Maintain consistency

Hiver’s Shared Inbox allows you to create email templates and share it with your teammates. This way you and your teammates can give a standard reply when faced with the same situation. It also saves time as users will be able to reply faster.

Hiver - FAQ

Voici quelques-unes des questions fréquentes sur Hiver.

Q. Quels sont les types de licence disponibles pour Hiver ?

Types de licences disponibles pour Hiver :

À partir de: 14,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Plus Plan: $14/user/month

Premium Plan: $22/user/month

Enterprise Plan: $34/user/month

Q. Quelles sont les principales fonctionnalités du logiciel Hiver ?

Fonctionnalités du logiciel Hiver :

  • @mentions
  • Activity Timeline
  • Activity timeline
  • Analytics
  • Auto Response
  • Automations
  • Browser Notifications
  • Collision Alerts
  • Contact history
  • Email Notes
  • Email Reminders
  • Email Templates
  • Email integration
  • Email notifications
  • Email templates
  • Integrations
  • Labeling
  • Send Later
  • Shared Drafts
  • Shared Labels
  • Shared Mailboxes

Q. Qui utilise Hiver ?

Utilisateurs habituels du logiciel Hiver :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Hiver est-il disponible ?

Langues dans lesquelles Hiver est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Hiver ?

Types de licences disponibles pour Hiver:

Abonnement

Q. Hiver prend-il en charge les appareils mobiles ?

Appareils pris en charge par Hiver :

Android, iPhone

Q. Avec quelles applications Hiver peut-il s'intégrer ?

Applications s'intégrant à Hiver :

Maintenance Care, Slack, Zapier

Q. Quelles sont les ressources d'aide disponibles pour Hiver ?

Ressources d'aide disponibles pour Hiver :

FAQ, Base de connaissances, Support téléphonique, Tutoriels vidéo

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