En savoir plus sur RepairShopr

RepairShopr helps repair shops, plumbing agencies, painting contractors, HVAC services, and other businesses streamline invoicing, marketing, CRM, ticketing, and point of sale (POS) operations via a unified portal. The platform includes a self-service portal, which lets customers view and check invoices and service status and approve or decline repair estimates.

RepairShopr allows organizations to take notes, maintain a contact database, monitor customer credits, generate barcodes, and store invoices and billing summaries for reference. Administrators can automatically calculate repair costs and handle multiple cash registers. Teams can also utilize the inventory management functionality to track returns and multiple batches and view vendor details.

Options de tarification dès :

49,99 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à RepairShopr

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

États-Unis

Langues

anglais

Options de tarification dès :

49,99 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à RepairShopr

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Fonctionnalités

Nombre total de fonctionnalités pour RepairShopr : 78

  • Accès mobile
  • Alertes et remontée des problèmes
  • Analyse du service client
  • Application mobile
  • Automatisation des commandes
  • Automatisation du marketing
  • Base de données de clients
  • Base de données de contacts
  • CRM
  • Caisse pour détaillant
  • Catalogage/catégorisation
  • Communication multicanal
  • Comptes clients
  • Configuration des workflows
  • Contrôle des réponses par e-mail
  • Création des factures
  • Devis
  • Déploiement basé sur le web
  • Emplacements multiples
  • FAQ
  • Facturation
  • Facturation en ligne
  • Gestion de codes-barres et d'étiquettes
  • Gestion de l'e-commerce
  • Gestion de la base de connaissances
  • Gestion des accords de service
  • Gestion des admissions
  • Gestion des billets
  • Gestion des centres d'appel
  • Gestion des commissions
  • Gestion des connaissances
  • Gestion des contacts
  • Gestion des contrats/licences
  • Gestion des e-mails
  • Gestion des expéditions
  • Gestion des fournisseurs
  • Gestion des grossistes
  • Gestion des leads
  • Gestion des ordres de travail
  • Gestion des prix
  • Gestion des remises
  • Gestion des retours
  • Gestion des stocks
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Gestion des évaluations
  • Historique des clients
  • Historique des factures
  • Historique des services
  • Intégration du chat interne
  • Lecture de codes-barres et de tickets
  • Macros et réponses types
  • Monitoring réseau
  • Planification
  • Planification de la maintenance
  • Point de vente (PDV)
  • Portail libre-service
  • Pour entreprises de CVC
  • Prise en charge de plusieurs magasins
  • Rapports de ventes
  • Recherche/Filtre
  • Recouvrement des paiements sur le terrain
  • Remontée des demandes
  • Routage
  • Routage automatisé
  • Réparation
  • Segmentation
  • Signature électronique
  • Stockage de documents
  • Suivi des interactions
  • Suivi des références
  • Suivi des réparations
  • Suivi du temps en ligne
  • Support client
  • Système de calendrier et de rappel
  • Traitement des paiements
  • e-mail marketing

Alternatives

Marketing 360

4,7
Alternative n° 1 à RepairShopr
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HarmonyPSA

4,5
Alternative n° 2 à RepairShopr
HarmonyPSA prend en charge l'ensemble du cycle de vie de l'entreprise, de la génération de leads au renouvellement du...

Odoo

4,2
Alternative n° 3 à RepairShopr
Odoo est une suite d'applications professionnelles en open source entièrement intégrée et personnalisable. La plupart...

Caspio

4,6
Alternative n° 4 à RepairShopr
Caspio est une plateforme qui permet de créer des applications de base de données en ligne personnalisées sans...

Avis

Note globale

4,7 /5
(116)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,5/5
Support client
4,5/5

Vous avez déjà RepairShopr ?

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Afficher 5 avis sur 116
Christian B.
Note globale
  • Secteur d'activité: Matériel informatique
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!

Publié le 11/09/2018

I have jumped from many different customer management systems, each one does it own unique thing....

I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful.

Avantages

-Automated personalization customer follow-up saves a bunch of time
-Asset Tracking
-Tickets that are trackable for each customer profile
-Continued updates to enhance the entire product
-Inventory Tracking
-Estimates
-Multiple Integrations with your website for
-Parts Tracking
-Leads and turning those leads in to sales
There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.

Inconvénients

-Lack of scheduling an employee(s) although there is a clock in/clock out feature
-Lack of payroll integration, I have to use a separate program for payroll alone
-Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing.
-Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up.
I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.

Gary G.
Note globale
  • Secteur d'activité: Matériel informatique
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

90% coded, but A+ For Effort!

Publié le 25/07/2019

I switched over to this from another product that was outdated and unliked; RepairShopr has done...

I switched over to this from another product that was outdated and unliked; RepairShopr has done great work on their product so far, but I'm hoping a finished product comes out sooner rather than later!

Avantages

Once you learn how to use the software correctly, checking customers in and out is a breeze! It's very fluid, with adding customer data, device information, and payment being integrated all into the few screens. There are a lot of places to leave notes, receive notifications, and even interact with customers via email and text messages. Super useful!

Inconvénients

It feels like the software is ALMOST complete, but not quite. I frequently encounter bugs in a few trouble areas at least once a week (thankfully it never happens in important transaction areas) but it's a little frustrating to not be able to load certain pages or write information without refreshing the application a few times.

Timothy N.
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Underdeveloped software, support is slow and under skilled but has potential.

Publié le 24/05/2017

The best part of the software is that most things are all in a single place. The cost is low enough...

The best part of the software is that most things are all in a single place. The cost is low enough that we work though the other issues.

Avantages

Low cost is the best feature. It is pretty easy to use aside from poorly designed features. Everything is in one place which is really nice.

Inconvénients

The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all. Poorly developed features once you go beyond the basic use things don't work properly or only partially. No usable security at all so there is no way to control when employees access system or from where. Leads system is poorly done, contract system makes no sense, DOMO integration doesn't work well due to poor data management. Help desk has less features then a basic email system way underdeveloped. Credit card tokens poorly designed you can't do recurring billing beyond 5 months or you have to call the clients to get updated card info each time, merchant says that we should be able to go out as long as two years? Currently we can't recommend this to anyone beyond a one man shop who thinks they will use more then the most basic features.

Terrell M.
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Good all around Customer management Software

Publié le 18/09/2019

I wish I would have tested it thoroughly before investing but I have not found many other software...

I wish I would have tested it thoroughly before investing but I have not found many other software that does all that it does so I'm ok with it.

Avantages

It has lot's of features inventory management, helpdesk and ticketing system, email marketing, POS and numerous integrations that make this feature rich.

Inconvénients

Some of the features are limited and payment gateway options are somewhat limited. It's a good mix of services but you have to put time and money into it raising the cost in one way or another

Alternatives envisagées 

Zoho CRM, Zoho Desk et Zendesk

Pourquoi passer à RepairShopr

Overall feature rich with easy pricing structure
Joe K.
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Love RepairShopr

Publié le 23/02/2021

Overall, experience has been very positive. It took a while to find a software that checked all the...

Overall, experience has been very positive. It took a while to find a software that checked all the boxes we needed.

Avantages

I use RepairShopr with a client that runs a service business. RepairShopr has made it much simpler to convert leads to tickets, to estimates and invoices. The automation the software allows saves us a lot of time that used to be taken up with busy work.

Inconvénients

While the templates are very customizable, the design capabilities of the email portal leaves some to be desire (can't format certain emails).

Alternatives envisagées 

RepairDesk et Salesforce Sales Cloud

Pourquoi passer à RepairShopr

Operated in a niche closest to what we needed.
Afficher 5 avis sur 116 Lire tous les avis

RepairShopr - FAQ

Voici quelques-unes des questions fréquentes sur RepairShopr.

Types de licences disponibles pour RepairShopr :

  • À partir de: 49,99 $US/mois
  • Type de licence: Abonnement
  • Essai gratuit: Disponible

Utilisateurs habituels du logiciel RepairShopr :

Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500

Langues dans lesquelles RepairShopr est disponible :

anglais

Appareils pris en charge par RepairShopr :

Android (mobile), iPhone (mobile), iPad (mobile)

Nous n'avons pas d'informations sur les intégrations offertes par RepairShopr.

Ressources d'aide disponibles pour RepairShopr :

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Catégories connexes

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