UsableNet AQA

We were able to deploy an internal instance to test products on our internal servers. We can also use the browser extension for quick tests.

We had some issues deploying the internal instance - but the team is very responsive and helpful.

It is potentially critical to our organization becoming ADA compliant and avoiding any lawsuits

It is not the most user-friendly - the explanation of certain things which are reported is not always clear and sometimes can be downright confusing and frustrating. Additional clarity on certain elements would go a long way towards improving users' satisfaction with the software.

- Very clear difference between automatic issues and issues that can be manually determined to be fixed or not.

- Liked the rating of issues from easy to hard fix and their priority/impact.

- Having sessions with the AQA team was valuable when we had questions/concerns. The team is very nice and helpful, they try their best to give personalized advice, however, beware that a lot depends on the quality of your website's code and your resources to fix it.

- I loved the report exporting feature and that I was able to download the spreadsheet with all issues on all pages that were tested. I used the spreadsheet way more than the access to projects/tests via AQA itself. Spreadsheets are more intuitive.

- There has been a lot of confusion between "tests" and "audits" for our team. We still do not see much difference between the two and do not understand why there has to be both when they do look identical and offer identical information upon the analysis. In audits, it's even harder to find access to the issues Review page. I also don't understand why I can run a new test but cannot run a new audit. There are no quick tooltips or anything like that to explain the feature.

- I think there has to be a lot of work done across the platform in terms of wording. I spent a lot of time understanding how to download an excel spreadsheet with the test results. It says "run the report" (or something of this sort). Why not say "download the report" instead? It's more straightforward.

- There is no way to leave a comment on the platform to the commenter from the AQA team directly. I used Jira to communicate with the AQA team and ask questions there, which does take additional time of yours, however, I like how I could share screenshots and format text there for more clarity.

- There's a chat feature that my team never used. I think unless there's a possibility to chat with AQA's team via this chat, it is not really helpful.

- In this exact review survey, they are asking to rate some of the features I've never even seen or heard of. I tried googling them and no results. It's hard to understand what they are talking about if there's no consistency in wording across all touchpoints