--- description: Alcea IssueTrack : qu'en pensent les utilisateurs ? Lisez les avis sur Alcea IssueTrack, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Alcea IssueTrack - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des services d'assistance](/directory/580/issue-tracking/software) > [Alcea IssueTrack](/software/2048906/alcea-issuetrack) # Alcea IssueTrack Canonical: https://www.getapp.fr/software/2048906/alcea-issuetrack Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/2048906/alcea-issuetrack?page=2) > Alcea IssueTrack est un logiciel cloud de gestion des problèmes conçu pour aider les entreprises à signaler, afficher, suivre et gérer les problèmes entre les processus, les départements et les flux de travail via un portail unifié. L'application permet aux entreprises de simplifier la hiérarchisation et la progression des incidents signalés, de surveiller les ressources disponibles et d'analyser la productivité des employés. > > Conclusion : 10 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 10 Avis | | Simplicité d’utilisation | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Alcea Technologies - **Pays**: Ottawa, Canada - **Entreprise fondée en**: 1997 ## Contexte commercial - **Prix à partir de**: 20,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Autriche, Belgique, Canada, Danemark, Espagne, Finlande, France, Grèce, Hongrie, Italie, Luxembourg, Mexique, Monaco, Norvège, Nouvelle-Zélande, Pays-Bas, Pologne, Portugal et 8 de plus ## Fonctionnalités - Alerts/Escalation - Audit des problèmes - Autorisations basées sur les rôles - Définition des priorités - Gestion de la base de connaissances - Gestion de projets - Gestion des affectations - Gestion des problèmes - Gestion des tickets de support - Gestion des tâches - Monitoring - Notes et commentaires - Problèmes récurrents - Programmation des problèmes - Real-Time Notifications - Suivi de la progression des tâches - Suivi des tickets d'assistance - Tableau de bord - Tableau de bord d'activités - Workflow basé sur les règles ## Ressources d'aide - Chat ## Category - [Logiciels de gestion des services d'assistance](https://www.getapp.fr/directory/580/issue-tracking/software) ## Logiciels similaires 1. [Jira](https://www.getapp.fr/software/9953/jira) — 4.4/5 (15312 reviews) 2. [JIRA Service Management](https://www.getapp.fr/software/91811/jira-service-management) — 4.5/5 (763 reviews) 3. [Zoho Projects](https://www.getapp.fr/software/9910/zoho-projects) — 4.5/5 (856 reviews) 4. [GitHub](https://www.getapp.fr/software/90537/github) — 4.8/5 (6155 reviews) 5. [Milvus](https://www.getapp.fr/software/132287/milvus) — 4.8/5 (298 reviews) ## Avis ### "Highly Customizable and Inexpensive Tracking Solution" — 4.0/5 > **O'Ryan** | *15 octobre 2018* | Pétrole et énergies | Taux de recommandation : 9.0/10 > > **Avantages**: The best part about this software is that it allows full customization to suit our needs. It allows us to setup users and input fields for our needs and is allows us to modify as our needs change. Also, since it is all browser based you don't need to install any software. The only thing you need to be able to use it is a web browser an Internet access. > > **Inconvénients**: It is rather cumbersome to export data out of the system in order to keep a local copy. > > This software has been very helpful for us to assign tasks to field contractors who do not have full access to our network. Alcea IssueTrack allows us to create work orders which notify the contractors and when the work order is updated or completed we get notifications so that we know when items are resolved or when more information is needed. ----- ### "Risk Management, Scope Management and Action Item Tracking" — 4.0/5 > **Craig** | *17 octobre 2018* | Transport routier/ferroviaire | Taux de recommandation : 10.0/10 > > **Avantages**: The ability to develop various process tracks, each supported by their unique workflows and rules, and being able to cross-link between tracks for complete trace-ability is a huge benefit to our project. > > **Inconvénients**: Can't think of anything at this time. As with most database tools it take a while to get user support. > > We have used the product for 8 years at the City of Ottawa, and we have helped suggest updates and uses. Our Risk Management, Scope Management, and Action Item tracking processes are based on the the underlying workflow engine, and the customization of screen forms and reports. The software allows us to easily cross-link across the processes, and link all items to the associated authority\* meetings where approval decisions are made. This is a efficiency improvement when it comes to audits and freedom to information requests. ----- ### "Stolt review" — 4.0/5 > **David** | *30 mars 2017* | Transport routier/ferroviaire | Taux de recommandation : 7.0/10 > > **Avantages**: Flexibility in setup. > > **Inconvénients**: Complexity in some features setup, example ranking, workflow and grouping. > > FIT offers a number of features that you can customize to some extend to fit business needs. I believe this is the potential of the application. In term of usage, it requires some technical knowledge to setup. I hope can be more user friendly / easier to do the setup. Customer support is a great, fast and helpful respond. ----- ### "Alcea IssueTrack Review - Hunterdon Healthcare Team" — 4.0/5 > **Jayada** | *16 octobre 2018* | Hôpitaux et soins de santé | Taux de recommandation : 8.0/10 > > **Avantages**: Ease of documentation and flexibility of fields. Cloning and bulk updates are key features too. > > **Inconvénients**: User groups and privacy setup can be made more streamlined. While managing hundreds of tickets, it would be nice to have a next page button instead of using the drop down to select what group of tickets needs to be used. This often becomes cumbersome. > > We are heavy Alcea IssueTrack users and have developed a workflow that works well for us. The customer service is excellent. I am the new administrator for the IssueTrack in our team and have needed support and how to help several times which has been very productive. ----- ### "Flexible Software to our needs" — 4.0/5 > **Julie** | *15 octobre 2018* | Produits chimiques | Taux de recommandation : 9.0/10 > > **Avantages**: It has been adapted to suit our business needs when raising non-conformities. > > **Inconvénients**: It is not very well known so can't discuss help with other colleagues. > > The customer care is amazing and I would highly recommend Alcea for this wonderful service alone. ----- Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/2048906/alcea-issuetrack?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/2048906/alcea-issuetrack) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées