Reviewr

I appreciate the Reviewr customer service, their responsiveness and ability to customize the setup. At our university, we use Reviewr for community entrepreneurship competitions and have found that it truly has so many capabilities. Reviewers can easily review submissions, applicants can save and come back to see updates, and I can easily sort through responses as an administrator.

I look forward to the release of an email inbox or something similar so I can see what emails and communication has gone out to the teams.

We switched to Reviewr after years of using an online survey facilitator to help gather and review hundreds of submissions for an annual awards program. It was BEYOND time! Not only is it a simple process for submittors (who can submit, return and edit up until our deadline without creating duplicate entries) but it is a simple process for my team on the backend to keep track of the number of submissions, organize by category and download. The all-in-one process between submission collection, outside/internal review and public voting is incredible - where our process used to consist of a LOT of copy and paste, we now just click check boxes and assign submissions to the next step. It has made life so much easier and not to mention, looks really advanced - a good bonus for a technology organization!

In addition, the customer service is absolutely amazing. Our Account Manager [SENSITIVE CONTENT HIDDEN] is always willing to answer any ridiculous question I may have, and they are very responsive.

There are not any significant drawbacks to Reviewr from our point of view - everything that we want included is there. The one thing that I'd love to see built out more is the FAQ/help database. There's a handful of articles that help from a high-level point of view, but more detailed questions still need to go through an account rep.

Once set up, the platform makes deployment very easy even for large programs.

Customer Support has to be contacted for nearly everything including minor modifications and simple questions. A self-help video/article library along with an editing plug-in would be great!

We implemented Reviewr at our small non-profit last year and are so glad that we did. The product helps us to run three processes: our grant awards, our scholarship awards, and our employee awards. Nominators love the system because they can easily log in and start their application. They can save it and come back later.

Our reviewers love the system as well. They are easily able to log in and see all the parts of the applications quickly and easily. They LOVE the system.

Most importantly, the staff of Reviewr is fabulous. They listened to our needs and had all sorts of creative suggestions as to how we could improve our process.

At this point, there is nothing that I don't like. As a small non-profit, I dislike spending funds on operational things -- but the efficiency we have gained by using Reviewr has made the product VERY affordable.