Logicalware

Logicalware

Customer communication management

5/5 (1 avis)

Logicalware - Présentation

Logicalware MailManager is a cloud-hosted customer service support solution for the efficient management of inbound Email, Social media and live Chat enquiries.

MailManager is easy to set up and ensures that your customers’ enquiries are automatically distributed to the right people, enabling them to respond quickly, consistently and efficiently. In depth administration capabilities also enable you to effectively manage, track and report on all areas of your customer service.

Smart, Efficient Email Management

MailManager email management ticketing system gives you everything you need to automatically route, prioritise and respond to inbound customer emails quickly and consistently. Track, measure and improve team performance with powerful administrative controls and in depth reporting tools, giving you valuable insight into your customer service across multiple channels.

Multi-channel Customer Service for your Multi-channel Customers

Your customers want to contact you via their channel of choice at a time that suits them. MailManager enables you to offer a true multi-channel, social customer experience, with all Facebook and Twitter posts integrated in a single view of the entire customer communication.

Deliver a personalised customer service with live Chat

Live chat is the ultimate convenience tool for your customers and is the fastest and most personal way for you to connect directly with them when it really matters - in real-time, as they’re making their purchase decisions on your website.

Track, Measure and Improve your Customer Service

MailManager’s online reporting tools provide you the insight into customer satisfaction and agent performance, giving you the opportunity to take action and improve customer service. From a company overview to the performance of individual agents, our extensive range of built in reports will let you assess performance levels. If you can’t find quite the report you need, then simply contact us and we can work with you to develop one-off or ongoing customised reports.

Providing you with peace of mind with our security

Keeping your business protected at all times is our number one priority. Our solution has been meticulously designed to safeguard your data, your customers’ data and your customers’ interactions at all times. We maintain appropriate administrative, physical and technical procedures to safeguard the security, confidentiality and integrity of your data. You retain ownership of all your data and we guarantee we will never sell, release or share any of your data to any third party. We use Amazon Web Services.

Cloud-based customer service solution

Step into the Cloud and discover our cloud-based support solution. There’s no software to install or maintain and MailManager can be accessed from any permissible desktop computer or mobile device. The system is accessed via a browser and your unique URL and login. Being cloud-based also means your managers and administrators can keep track of customer service agents and activity remotely. And whenever we release a new upgrade, you can rest in the knowledge that your version is always the most up to date.

Prix

À partir de
39,00 £GB/mois
Types de licence
version d'essai gratuite
Abonnement

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Chine, Europe et 5 autres, Allemagne, Inde, Japon, Amérique latine, Afrique et Moyen-Orient

Langues

anglais

Logicalware - Avis

Note globale
5/5
100% d'avis positifs
1
Excellent
0
Très bien
0
Moyen
0
Médiocre
0
Mauvais
Andy M.
Traduire avec Google Translate

17 02 15

Publié le 17/02/2015
Provenance de l'avis : GetApp

We found Logicalware to be a smart and efficient company behind multi-channel customer service software. Its MailManager system is easy to set up and ensures our customers’ enquiries our automatically distributed to the right people so they can respond quickly, consistently and efficiently.

In depth administration capabilities also enable us to effectively manage, track and report on all areas of our customer service. Logicalware's solutions are used across a wide variety of industries, including Call Centres, E-commerce & Online Retailers and Insurance Companies by clients including Ryanair, Maplin, GoSkippy, Dobbies, WWF (UK) and Spark Energy.

Avantages

* Smart and efficient company
* MailManager system is easy to set up
* We can effectively manage, track and report on all areas of our customer service.
* Free 30 day trial

Inconvénients

I wish I had all day to praise this company!

Logicalware - Prix

À partir de
39,00 £GB/mois
Types de licence
version d'essai gratuite
Abonnement

Packages with pricing per agent plus options for tailored set-up, integration and customisation support. Please contact us for a consultation and tailored quote.

Logicalware - Fonctionnalités

  • API
  • Chat

  • Communication multicanal
  • Enquêtes et feedback
  • Gestion de la base de connaissances
  • Gestion des flux de travail
  • Historique des contacts
  • Hiérarchisation
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Messagerie instantanée
  • Monitoring
  • Notifications automatiques
  • Rapports et statistiques
  • Stratégie de marque personnalisable
  • Support Ticket Management
  • Surveillance en temps réel
  • Tableau de bord d'activités

Plus d'informations sur Logicalware

Logicalware - Principales fonctionnalités

  • 30 Day Free Trial & Consultation
  • API for systems integration
  • Automated email filtering to agents/depts
  • Built-in & Customised Reporting
  • Client Case Studies incl. GoSkippy, Ryanair, Maplin
  • Cloud-Based Solution (SaaS)
  • Consultation, Training, Integration & Customisation Services
  • Credit Card Masking
  • Customisable System & Set-up
  • Data Protection UK Certification
  • Email, Twitter, Facebook & Live Chat customer support
  • HTML Email Template Branding
  • IP Lockdown (if required)
  • Knowledge Base
  • Multi Channel Customer Support
  • Multi-Brand Support with Linked Accounts
  • Multi-Lingual content
  • No Credit Card Needed for Trial
  • Spam Assessor Security
  • UK Based Service & Support

Avantages

Speed up customer response time across multiple channels
Manage and track all communications in a single ticket
Increase agent productivity, lower overheads
Automate & streamline processes
In depth performance tracking & management of agents
Identify trends and improve problem areas
UK-based tech support
Tailored approach with workflow process analysis & mapping, integrations and feature customisations available upon consultation

“MailManager has allowed us to use our staff’s time much more efficiently. Now, instead of sorting emails manually every day, this is done automatically. We should have considered MailManager years ago.” Maplin Electronics

“MailManager has enabled our email processing time to be cut by 50%” Brightside Group (Insurance)

Logicalware - FAQ

Voici quelques-unes des questions fréquentes sur Logicalware.

Q. Quels sont les types de licence disponibles pour Logicalware ?

Types de licences disponibles pour Logicalware :

À partir de: 39,00 £GB/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Packages with pricing per agent plus options for tailored set-up, integration and customisation support. Please contact us for a consultation and tailored quote.

Q. Quelles sont les principales fonctionnalités du logiciel Logicalware ?

Fonctionnalités du logiciel Logicalware :

  • 30 Day Free Trial & Consultation
  • API for systems integration
  • Automated email filtering to agents/depts
  • Built-in & Customised Reporting
  • Client Case Studies incl. GoSkippy, Ryanair, Maplin
  • Cloud-Based Solution (SaaS)
  • Consultation, Training, Integration & Customisation Services
  • Credit Card Masking
  • Customisable System & Set-up
  • Data Protection UK Certification
  • Email, Twitter, Facebook & Live Chat customer support
  • HTML Email Template Branding
  • IP Lockdown (if required)
  • Knowledge Base
  • Multi Channel Customer Support
  • Multi-Brand Support with Linked Accounts
  • Multi-Lingual content
  • No Credit Card Needed for Trial
  • Spam Assessor Security
  • UK Based Service & Support

Q. Qui utilise Logicalware ?

Utilisateurs habituels du logiciel Logicalware :

Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues Logicalware est-il disponible ?

Langues dans lesquelles Logicalware est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Logicalware ?

Types de licences disponibles pour Logicalware:

Abonnement

Q. Logicalware prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Logicalware.

Q. Avec quelles applications Logicalware peut-il s'intégrer ?

Nous n'avons pas d'informations sur les intégrations offertes par Logicalware.

Q. Quelles sont les ressources d'aide disponibles pour Logicalware ?

Ressources d'aide disponibles pour Logicalware :

FAQ, Base de connaissances, Support en ligne, Support téléphonique

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