Zscaler

Zscaler gives more security for the organization, while giving users more privacy. Analytics are hands down the best we have used. 10k+ users and we have had little to no problems since deploying Zscaler. Having the flexibility to change the duration for authentication while still maintaining a secure environment has made this tool a game changer for our users.

Users initially had some confusion about the tool disabling when they were on a trusted network. Time and usage has helped to clear the confusion.

- Provides competent security and access for basic computing
- macOS app works alright, although it does have plenty of hiccups

- Hard to get it to work right with software development tools. In some cases, no proper solution was ever found.
- Support is incredibly terrible. Unhelpful and wastes a lot of time. I really can't emphasize enough how frustrating the support was. I ended up just finding my own workarounds 90% of the time, after spending hours and hours on the line with support.
- Adds latency, which can make profiling network operations difficult.
- Sometimes you run into websites randomly blocking you or asking for CAPTCHA due to routing through ZScaler gateways.

This is one of the best solution I have worked with, it provides the seamless experience better than the traditional VPN solutions. Connectivity speed is faster comparatively than the VPN solutions because of closer Zscaler POP availability. With speed you are also sure that you are sitting in Secure environment. As Zscaler also makes it sure no threats are touching the endpoint as well even the Zero day threats are detected and prevented within the Zscaler cloud.

I had few problems with Zscaler ZPA solution, unable to resolve the DNS for private web. However all this got resolved as our team had worked with Zscaler support team.