ServiceCore

4,0 (51)
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Logiciel de planification des itinéraires et de gestion de la production

En savoir plus sur ServiceCore

ServiceCore est un logiciel de planification des itinéraires et de gestion du matériel conçu pour aider les entreprises de location de matériel à gérer la comptabilité, l'inventaire, la planification des tâches, les clients, les ventes et les paiements. Les administrateurs peuvent planifier les horaires de travail, imprimer des instructions de conduite et optimiser les itinéraires pour atteindre les zones de service.

La plateforme permet aux gestionnaires de suivre en temps réel la localisation et le comportement de conduite des techniciens par GPS. Les employés peuvent utiliser les applications mobiles Android et iOS pour télécharger et partager des images ou des notes avec les membres de l'équipe. ServiceCore permet aux chefs d'équipe de coder par couleur les horaires, de suivre l'historique des travaux et d'analyser les performances des techniciens sur une interface unifiée. Les opérateurs peuvent également recevoir des rappels pour les tâches récurrentes et générer des rapports pour suivre les niveaux d'inventaire des produits de série et hors-série.

ServiceCore permet aux entreprises de traiter les paiements par carte de crédit, d'imprimer des factures, de suivre les transactions, d'analyser les revenus et d'envoyer des relevés par e-mail aux clients en masse. Les équipes peuvent enregistrer les informations relatives aux clients telles que l'adresse et le statut du paiement et les rechercher en fonction du nom, du numéro de téléphone, de l'entreprise et de la ville.


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ServiceCore ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

ServiceCore

4 (51)
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À partir de

200,00 $US
mois
50,00 $US
mois

Prix

Version gratuite
Version d'essai gratuite
Version gratuite
Version d'essai gratuite

Fonctionnalités

64
29

Intégrations

Intégrations introuvables
4

Simplicité d’utilisation

4,1 (51)
4,6 (455)

Rapport qualité-prix

3,8 (51)
4,5 (455)

Service client

4,0 (51)
4,7 (455)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis

Note globale

4 /5
(51)
Rapport qualité-prix
3,8/5
Fonctionnalités
3,6/5
Simplicité d'utilisation
4,1/5
Support client
4,0/5

Vous avez déjà ServiceCore ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 51
Sarah
Note globale
  • Secteur d'activité : Services environnementaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Must-Have Software

Publié le 19/01/2021

I LOVE ServiceCore. I was previously using a calendar, map, notebook, and dry-erase board and still...

I LOVE ServiceCore. I was previously using a calendar, map, notebook, and dry-erase board and still wasn't doing as much as ServiceCore. No more 'missing" inventory, it's easy to see where everything is, who is due for an update/billing, and keeps my drivers efficient. 10/10 would recommend that you at least give it a try. You won't go back.

Avantages

Any business in which inventory is rented out NEEDS this software. It is user-friendly, keeps not only my employees but me on track, and just makes everything SO simple. Scheduling, accounting, inventory, and customer history are all available quickly and efficiently. Pricing is GREAT, service is GREAT, and I will definitely be a long-time customer.

Inconvénients

Integration is easy, however I was not the biggest fan of the payment system. This will not be a con to most users. One system to take payments, send invoices and let customers make their own payments is phenomenal. I personally preferred the system I have been using for years, *even though* it is LESS efficient that what ServiceCore offers.

Réponse de ServiceCore

Hey Sarah,

This review made our day! Thanks so much for taking the time to leave a review, give such valuable insights into how we can help, and being so quotable. We think you really encapsulated a lot of what we're most proud of at this company and are extremely grateful for that. We greatly look forward to our continued partnership!

Thanks,

ServiceCore

Maria
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent Software

Publié le 26/08/2021

ServiceCore is a great tool and in general we're very happy about it. I have to say that Customer...

ServiceCore is a great tool and in general we're very happy about it. I have to say that Customer Service has been a key. The support we got at the beginning with [SENSITIVE CONTENT] and the support we get from the Support Desk and [SENSITIVE CONTENT] has been great.

Avantages

I like to be able to see the schedule on real time, and manage it, drag and drop customers from one driver to another. I really like to be able to track services performed in the past and provide information to customers. We're uploading pictures every time services are performed, so having those pictures in the system is very useful.

Inconvénients

I keep getting some errors when synchronizing with Quickbooks, such as duplicated invoices, and that is a great concern. Sometimes the location (pin) of the units move and we need to relocate it, which creates additional work. Also, we would like to be able to have the customers' complete information and as of today we're not able to add phone numbers, so our drivers have to go to Drivers Notes to see the phone numbers.

Gabrielle
Note globale
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

ServiceCore

Publié le 19/01/2021

I feel like they have listened to many of our concerns and have tried to work with us to get them...

I feel like they have listened to many of our concerns and have tried to work with us to get them done. Sometimes feel like they don't understand our need for certain features. Overall a good experience, just lacking key features that seem to already be standard in the industry and other softwares...

Avantages

I love how easy and user friendly it is to use. You can literally dive in without any instruction. I also love the emailing of appointments, invoices, work completion, etc. Very nice feature for our customers to use. The look of the program from the office view and ipad view is really simple, neat, and easy to process quickly. I also love the sliding job around on the calendar feature. Makes rescheduling a breeze!

Renal side Pros
-Great inventory management
-Great turn to turn directions
-Love the iPad features for drivers

Inconvénients

-Missing many accounting features that one needs to run with full functionality
-Invoice does not open in the amount of a refund
-Receipts do not show correct info:
~If a credit was applied
~If there was an overpayment
-Statements do not show current overpayment or credit amounts
-There is no AR Activity report to send to a customer to show all payment and invoices and where they were applied to
-There is nothing I can send to the customer to show an overpayment balance on account

We haven't switched our portables into SC for following reasons
-Accounting is extremely lacking and basic reports aren't available
-No rental minimums available
-Proration not clear and concise (on our end and for invoicing purposes)
-Dispatch not up to par yet

Réponse de ServiceCore

Hi Gabrielle,

Thanks for leaving us such a useful review! We're happy to see that the program is easy to use and the team is seeing value in a variety of our features.

Switching from TAC absolutely presents challenges. TAC (while dated, like you mentioned) does have a massive feature suite, particularly when it comes to reporting. We truly appreciate your patience and feedback as we work every day to make ServiceCore the best product on the market.

Best,

ServiceCore

Jessika
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

ServiceCore for Scheduling Dumpster Rentals/Pickups

Publié le 24/02/2022

Avantages

ServiceCore is very user-friendly and organized. When I first started with my company, I had no trouble at all learning how to use the software. The search feature offers many different searchable categories, allowing me to quickly find the customer or account I'm looking for. This is crucial when I am taking so many phone calls back-to-back. Creating a new customer account is self-explanatory and thorough. Making invoices and recording payments is a quick process as well.

Inconvénients

So far, I do not have any complaints about ServiceCore. Really the only thing I could think of that would be helpful for us specifically at my company, would be the ability to search for a customer/account and not have to already be on the correct city's page to get search results. We have locations in 3 cities, and sometimes it c an take an extra minute to find an account from having to switch back and forth.

Réponse de ServiceCore

Hi Jessica, Thanks for the review and the feedback! I will pass this information on to our product team. Thanks, ServiceCore

Melanie
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Service Core

Publié le 19/01/2022

I have tried 2 other programs and by far Service Core has been the easiest to use and teach my...

I have tried 2 other programs and by far Service Core has been the easiest to use and teach my office manager to use. I like the layout and functions

Avantages

It is an all in one program. You don't have to have separate programs for each part of the job. It is very user friendly

Inconvénients

On building territories, we only have 2 drivers, and it will not allow you to have multiple territories per driver. But we have it figured in the routes.

Réponse de ServiceCore

Hi Melanie, Thank you for leaving us a review! We're happy to hear that our all-in-one software is easy to use and you like the functions!

Thank you, ServiceCore

Afficher 5 avis sur 51 Lire tous les avis

ServiceCore - FAQ

Voici quelques-unes des questions fréquentes sur ServiceCore.

Types de licences disponibles pour ServiceCore :

  • À partir de : 200,00 $US/mois
  • Type de licence : Abonnement
  • Version d’essai gratuite : Non disponible

Utilisateurs habituels du logiciel ServiceCore :

Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000

Langues dans lesquelles ServiceCore est disponible :

anglais

Appareils pris en charge par ServiceCore :

Android (mobile), iPhone (mobile), iPad (mobile)

Nous n'avons pas d'informations sur les intégrations offertes par ServiceCore.

Ressources d'aide disponibles pour ServiceCore :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour ServiceCore.