HelpMaster - Prix, fonctionnalités, avis et comparateur de logiciels

HelpMaster

Helpdesk, service desk and customer support software

5/5 (1 avis)

HelpMaster - Présentation

HelpMaster has been designed to streamline your helpdesk and service management initiatives and improve overall business efficiency. It does this by allowing you to support your different clients in different ways, and build workflow patterns based on the needs of your business. Whether you need a corporate knowledge-base system, an email response management system, or a comprehensive and flexible call logging system, HelpMaster delivers a complete package of helpdesk tools in one integrated suite.

What makes HelpMaster unique?

HelpMaster is the only helpdesk system available that utilises a 3-tier template system that allows the helpdesk to create customized workflows that incorporate Jobs (incidents), with Actions (tasks) and Outgoing correspondence, or email. By using this powerful template system, you can configure HelpMaster to manage all of your helpdesk and support needs.

With this incredible amount of flexibility, helpdesks and support centres around the world are using HelpMaster in the following applications

IT helpdesk support
Facilities management
Complaints management
Software bug tracking
General business tasking and workflow

Prix

À partir de
$695
Types de licence
version d'essai gratuite
Licence unique
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Chine, Europe et 5 autres, Allemagne, Inde, Amérique latine, Afrique et Moyen-Orient, Royaume-Uni

Langues

anglais

HelpMaster - Avis

Note globale
5/5
100% d'avis positifs
1
Excellent
0
Très bien
0
Moyen
0
Médiocre
0
Horrible

Publié le 20.07.2016
Provenance de l'avis

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

HelpMaster - Prix

À partir de
$695
Types de licence
version d'essai gratuite
Licence unique
Abonnement
Rapport qualité-prix
Standard $695 per license Enterprise $1295 per license Perpetual + Monthly licensing available. Choose which option suits your budget best. See website for a comparison between each edition.

HelpMaster - Fonctionnalités

  • "Stop the clock" functionality
  • API for developer support and extension
  • Active Directory enabled for quick user import and synch
  • Auto-suggest appropriate knowledge base article
  • Automatic notification to agents for updates, modifications
  • Create custom workflow using powerful templates
  • Create workflow for individual ticket types
  • Drag 'n drop attachments
  • Easy access "History" button to retrieve recently viewed ti
  • Email to ticket conversion. Superb rule-based filtering
  • Escalation engine. Build rules to create escalations and SLA
  • HTML email. All out-going email is available in HTML
  • ITIL Alignment for Incident Management
  • ITIL Alignment for Problem Management
  • Knowledge base. Create, update and web-publish content
  • Spell checking + auto text
  • Ticket linking - Parent and child jobs
  • Time and Expense billing. Track time, money and costing.
  • Web based client self-service to log, track, browse KB
  • Windows or Web

HelpMaster - Avantages

Provide quick and easy call logging. Each call that is logged can be managed via custom workflow rules that you define.

Over 120 reports give you access to statistics, trends, details

Windows or Web means you can access your helpdesk information anywhere, anytime

Clients can help themselves via the web self-service portal

Balance workload with multi-skillgroups and task-based job routing

Staff can be belong to one or more skillgroups so that jobs and workload can be balanced

3 tier template design means that you can model HelpMaster to your actual business processes

Asset module gives ability to link CIs to clients, sites, jobs and other assets (CIs)

Email Templates provide "canned" responses for all out-going email types. Embed "email tags" in outgoing email that provide context and related information such as hyperlinks to web portal etc.

Active Directory module provides single point logon. Never deal with the logon screen again!

Import module allows import from XML data sources

Microsoft SQL Server database provides powerful enterprise class database platform. Full database dictionary is available. Includes many reporting views and queries ready to be used by custom report writers and developers.

Extensible Add-In manager allows custom code add-ins to be developed to extend the power of HelpMaster

HelpMaster - FAQ

Voici quelques-unes des questions fréquentes sur HelpMaster.

Q. Quels sont les types de licence disponibles pour HelpMaster ?

Types de licences disponibles pour HelpMaster :

À partir de: $695

Type de licence: Licence unique, Abonnement

version d'essai gratuite: Disponible

Standard $695 per license
Enterprise $1295 per license

Perpetual + Monthly licensing available. Choose which option suits your budget best.

See website for a comparison between each edition.

Q. Quelles sont les principales fonctionnalités du logiciel HelpMaster ?

Fonctionnalités du logiciel HelpMaster :

  • "Stop the clock" functionality
  • API for developer support and extension
  • Active Directory enabled for quick user import and synch
  • Auto-suggest appropriate knowledge base article
  • Automatic notification to agents for updates, modifications
  • Create custom workflow using powerful templates
  • Create workflow for individual ticket types
  • Drag 'n drop attachments
  • Easy access "History" button to retrieve recently viewed ti
  • Email to ticket conversion. Superb rule-based filtering
  • Escalation engine. Build rules to create escalations and SLA
  • HTML email. All out-going email is available in HTML
  • ITIL Alignment for Incident Management
  • ITIL Alignment for Problem Management
  • Knowledge base. Create, update and web-publish content
  • Spell checking + auto text
  • Ticket linking - Parent and child jobs
  • Time and Expense billing. Track time, money and costing.
  • Web based client self-service to log, track, browse KB
  • Windows or Web

Q. Qui utilise HelpMaster ?

Utilisateurs habituels du logiciel HelpMaster :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Organismes à but non lucratif, Administration publique, PME

Q. Dans quelles langues HelpMaster est-il disponible ?

Langues dans lesquelles HelpMaster est disponible :

anglais

Q. Quels sont les types de licence disponibles pour HelpMaster ?

Types de licences disponibles pour HelpMaster:

Licence unique, Abonnement

Q. HelpMaster prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par HelpMaster.

Q. Avec quelles applications HelpMaster peut-il s'intégrer ?

Applications s'intégrant à HelpMaster :

Nicereply

Q. Quelles sont les ressources d'aide disponibles pour HelpMaster ?

Ressources d'aide disponibles pour HelpMaster :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo