En savoir plus sur Bold360

Bold360 is an intelligent customer engagement solution that provides SMBs and large enterprises with actionable customer insights to deliver richer and more personalized experiences in real-time. The platform provides live chat, email, messaging and social channels needed to engage and support consumers across self-service and agent-assisted interactions.

Options de tarification dès :

0,01 $US

  • Essai gratuit
  • Free Version
  • Subscription

Bold360 - Principaux avantages

  • Create a more personal connection with customers and website visitors using Bold360's live chat.

  • Bold360 automatically stores all visitor history keeping track of their website activity and previous interactions. This enables users to access past chats and maintain conversational continuity.

  • All Bold360 products share a common infrastructure ensuring a smooth transition if users ever decide to upgrade their service.

  • Bold360 is available as a mobile app for anytime, anywhere accessibility.

  • Bold360's Basic Summary report provides users with a weekly graph, hourly breakdown of activity, highlights and suggestions for improvement.

  • Turn data into actionable information with Bold360's reporting features. The reports generated will enable users to track operator responsiveness, measure marketing effectiveness and identify the most successful invites.

  • Appareils

    Pour quelle entreprise ?

    TPE PME GE

    Disponible dans les pays suivants

    Australie, Brésil, Canada, Allemagne, Royaume-Uni, États-Unis

    Langues

    anglais, coréen, espagnol, français, italien et 3 autres, japonais, néerlandais, portugais

    Options de tarification dès :

    0,01 $US

    • Essai gratuit
    • Free Version
    • Subscription

    Images

    Bold360 supports live chat functionality
    Allows users to prioritize work items and access past interactions conveniently
    An operator can highlight a word to target the adaptive search
    Generate new reports
    The dashboard gives users valuable insight into chats
    Users can track sales visitors
    En voir 7 de plus
    Capture d'écran pour Bold360 : Bold360 supports live chat functionality Capture d'écran pour Bold360 : Allows users to prioritize work items and access past interactions conveniently Capture d'écran pour Bold360 : An operator can highlight a word to target the adaptive search Capture d'écran pour Bold360 : Generate new reports Capture d'écran pour Bold360 : The dashboard gives users valuable insight into chats Capture d'écran pour Bold360 : Users can track sales visitors

    Fonctionnalités

    Nombre total de fonctionnalités pour Bold360 : 38

    • API
    • Aide contextuelle
    • Alertes et remontée des problèmes
    • Analyse du service client
    • CRM
    • Chat et messagerie
    • Chatbot
    • Contrôles/Permissions d'accès
    • Développement sans code
    • Enquêtes et feedback
    • Gestion de contenu
    • Gestion de la base de connaissances
    • Gestion de la communication
    • Gestion des commentaires
    • Gestion des e-mails
    • Gestion des flux de travail
    • Gestion multicanal
    • Intelligence artificielle et machine learning
    • Intégration des médias sociaux
    • Intégrations de tiers
    • Messagerie instantanée
    • Mesure des performances
    • Outils de collaboration
    • Prise en charge de plusieurs langues
    • Rapports et analyses
    • Rapports et statistiques
    • Recherche en langage naturel
    • Recherche/Filtre
    • Reconnaissance d'intention
    • Reconnaissance vocale
    • Répondeurs automatiques
    • Segmentation de la clientèle
    • Stratégie de marque personnalisable
    • Surveillance en temps réel
    • Tableau de bord d'activités
    • Traitement automatique du langage naturel
    • Transcription des conversations par chat
    • Workflow configurable

    Alternatives

    Quiq Messaging

    4,5
    Alternative n° 1 à Bold360
    La messagerie professionnelle Quiq connecte les entreprises avec leurs clients sur les canaux qu'elles utilisent déjà :...

    INSIDE

    4,6
    Alternative n° 2 à Bold360
    INSIDE est une plateforme d'engagement client d'entreprise conçue pour aider les entreprises à interagir avec leurs...

    User.com

    4,6
    Alternative n° 3 à Bold360
    User.com est une plateforme de marketing automation visant à stimuler l'engagement et à augmenter le taux de conversion...

    Mindsay

    5
    Alternative n° 4 à Bold360
    Mindsay est l'une des principales plateformes d'IA (intelligence artificielle) conversationnelle et d'automatisation de...

    Avis

    Note globale

    4,3 /5
    (26)
    Rapport qualité-prix
    4,6/5
    Fonctionnalités
    4,2/5
    Simplicité d'utilisation
    4,4/5
    Support client
    4,4/5

    Vous avez déjà Bold360 ?

    Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

    Donnez votre avis !
    Afficher 5 avis sur 26
    Carl C.
    Note globale
    • Secteur d'activité: Services et technologies de l'information
    • Taille de l'entreprise: 11-50 employés
    • Provenance de l'avis

    Note globale

    Publié le 28/01/2018

    John C.
    Note globale
    • Secteur d'activité: Transport routier/ferroviaire
    • Taille de l'entreprise: 201-500 employés
    • Logiciel utilisé tous les jours pendant plus de deux ans
    • Provenance de l'avis

    Note globale

    • Rapport qualité-prix
    • Simplicité d'utilisation
    • Support client
    • Probabilité de recommander le produit 6.0 /10

    A decent solution for multi channel engagement

    Publié le 22/08/2018

    It works, that is what it comes down to. There are some pros and there are some cons but if you're...

    It works, that is what it comes down to. There are some pros and there are some cons but if you're wanting to chat with people on multiple channels then this product will do that. They have a lot that could be improved upon and their developers in India and the Philipines are trying but aren't there yet.

    Avantages

    Bold360 is a decent solution to multi-channel engagement for businesses who want to do chat, text, video, twitter, and facebook messenger. There are other solutions out there that have been around longer, have a more put-together product that is easier to use, that are less expensive, but Bold360 gets the job done. The multi-channel ability was the biggest feature for me that made us choose them over one of the others in this arena.

    Inconvénients

    Bold360 is a recent upgrade from Boldchat which cost users a large amount of money to upgrade to, when all it really added was the ability to have chats through a web browser, and for them to be able to pitch you their new AI solution which will run an average to start and only goes up from there. Customer service is mostly overseas through chat and is difficult to reach lately even though they are a chat company. Pricing leaves a lot to be desired and be aware that the prices will continue to go up with each iteration of their software they introduce with new "features" as the slowly take away some of the most important ones without a word to customers.

    Tim B.
    Note globale
    • Secteur d'activité: Marketing et publicité
    • Taille de l'entreprise: 11-50 employés
    • Logiciel utilisé tous les jours pendant plus de deux ans
    • Provenance de l'avis

    Note globale

    • Rapport qualité-prix
    • Simplicité d'utilisation
    • Support client
    • Probabilité de recommander le produit 6.0 /10

    Chat software that does it's job. Expect to pay for any extras.

    Publié le 09/01/2018

    Avantages

    Easy to use chat software that is user friendly when it comes to building code, implementing visitor monitoring, and everyday use for agents.

    Reporting that helps my team track our performance and where we can use improvement.

    The ability to use multiple platforms for support options like Twitter, Email, Live Chat, Video Chat, and Support Tickets in one easy to use platform.

    Inconvénients

    Features keep getting taken out of the software that we use on a daily basis. These features were then introduced in a new upgrade which of course costs more money.

    If you want to be able to use all of the features you need to pay for the highest package they have available and if you want to use other features you have to pay for those through other vendors like language translation services.

    The first line of customer support is in the Philippines where English is not the first language and they are not able to assist with technical questions. Every time I have a real issue that needs to be handled immediately it always has to be escalated to tech support and getting a return email or phone call can take 24-48 hours which I don't have.

    Salespeople who pressure you into buying upgrades whether you need them or not and within a certain time frame so they are able to make a monthly quota. Also, salespeople who are inattentive and send out mass emails instead of emailing clients personally.

    Utilisateur vérifié
    Note globale
    • Logiciel utilisé tous les jours pendant plus de deux ans
    • Provenance de l'avis

    Note globale

    • Rapport qualité-prix
    • Simplicité d'utilisation
    • Support client
    • Probabilité de recommander le produit 10.0 /10

    Bold Chat is an Excellent Live Chat Utilized By My Company For Many Years

    Publié le 26/03/2018

    Helped our company get Live Chat organized properly on our e-commerce site.

    Helped our company get Live Chat organized properly on our e-commerce site.

    Avantages

    How versatile and customizable Bold Chat is for an online company that wants to properly brand and differentiate themselves. The customization is both on front end for customers to see such as the look and feel of your Chat popups and chat windows, logos, cretives and the call to action but also on the chat answering side. The back end where a user of the Bold Software can manipulate and strategically craft a Live Chat system that will engage the site visitor in the places and moment and times most opprotune for your business to convert them to a customer, offer support or a special offer. In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.

    Inconvénients

    Bold Chat takes a little bit of time to setup but live support is always available 24/7. Being a hosted solution means that you have to rely on their servers which are fairly good. Not many cons here.

    Michael R.
    Note globale
    • Secteur d'activité: Services aux consommateurs
    • Taille de l'entreprise: 201-500 employés
    • Logiciel utilisé tous les jours pendant plus de deux ans
    • Provenance de l'avis

    Note globale

    • Rapport qualité-prix
    • Simplicité d'utilisation
    • Probabilité de recommander le produit 8.0 /10

    Bold 360 gets it right

    Publié le 27/08/2019

    We use Bold360 for Chat and Email and have been for some time. It was a nice upgrade over our last...

    We use Bold360 for Chat and Email and have been for some time. It was a nice upgrade over our last system. a least from a Quality Assurance Reviewers standpoint. Much more user friendly.

    Avantages

    As a Quality Assurance team, Bold 360 makes it easy to quickly locate emails and chats for evaluation purposes. It gives us quick access to everything including the customer inquiry, any responses and all the details we need to properly execute our reviews.

    Inconvénients

    Searching for chats can take some time, but that could be our bandwidth, or the volume of agents and chats within the system.

    Afficher 5 avis sur 26 Lire tous les avis

    Bold360 - FAQ

    Voici quelques-unes des questions fréquentes sur Bold360.

    Types de licences disponibles pour Bold360 :

    • À partir de: 0,01 $US
    • Essai gratuit: Non disponible

    Nous n'avons pas d'informations sur les fonctionnalités de Bold360.

    Utilisateurs habituels du logiciel Bold360 :

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Langues dans lesquelles Bold360 est disponible :

    anglais, coréen, espagnol, français, italien, japonais, néerlandais, portugais

    Appareils pris en charge par Bold360 :

    iPhone (mobile), iPad (mobile)

    Applications s'intégrant à Bold360 :

    Google Analytics, Jira, Magento Commerce, Salesforce Sales Cloud, Zendesk

    Ressources d'aide disponibles pour Bold360 :

    Service client/e-mail, Base de connaissances, Support téléphonique, Service de support 24/7 (réponse directe), Chat

    Catégories connexes

    Consultez toutes les catégories de logiciels trouvées pour Bold360.