QuickBooks Online

QuickBooks Online

Logiciel de comptabilité en ligne

4.2/5 (2974 avis)

QuickBooks Online - Présentation

Avec Quickbooks Online Simple Start, Essentials et Plus, Créez et envoyez un nombre illimité de factures.

Profitez aussi un d'un suivi des ventes et dépenses, et faites des rapports détaillés des flux de trésorerie et autres.

Les solutions de Quickbooks vous permettent aussi d'effectuer vos déclaration de TVA.

Prix

À partir de
$10/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

chinois (traditionnel), anglais, français, portugais, espagnol

QuickBooks Online - Avis

Note globale
4.2/5
81% d'avis positifs
1433
Excellent
982
Très bien
354
Moyen
98
Médiocre
107
Horrible
Traduire avec Google Translate

Gets the job done-- but very buggy.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 03/10/2018
Provenance de l'avis : Capterra

QuickBooks online has its weaknesses and bugs. However, after my research I think it's the best option out there for now.

Avantages

Quickbooks is easy to "plug in" and go... You can use their templates and basic accounts and set up your own accounting system in no time. I had no bookkeeping or accounting experience before using QuickBooks Online, and I was proficient after about 6 months of part-time use.

Having an accountant log-in is so helpful in today's world so many people are working from home/ traveling/ etc. It is indispensable for my organization to have an online accounting platform that I, my organization's volunteer treasurer, and our hired accountant can all access from our home computers.

As a non-profit organization that only pays a tiny amount of sales tax, that portion of the software is very functional and is one fewer thing I have to deal with.

I do not use payroll through this system, so I cannot comment on the functionality of that portion.

Inconvénients

The bugs in the software (accounts that won't delete, messing up check numbers, etc) are the most annoying part of using QuickBooks Online for me. If you are a small team, you can just work around them and you eventually learn what they are, but it is repeatedly annoying. Their customer service is weak, but there are lots of affordable training courses that can fill in those gaps as you use the program.

I sometimes wish that Quickbooks Online were MORE customizable (i.e. allow you to delete certain generic accounts), and I sometimes wish it were LESS customizable (journal entries can be numbered ANYTHING which confuses me). Overall, I think it allows me to do most of what I need to do in bookkeeping for my non-profit.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
Traduire avec Google Translate

Lesser of two evils

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 27/07/2018
Provenance de l'avis : Capterra

Avantages

I am not an accounting professional but with a basic understanding of accounting principal, I have been able to use this software to organize my company for the last 10 years. I have made the switch in 2014 to the online version of it. It lets me to use the software anywhere including mobile device and I have been very happy with all the updates Intuit has been making last 3-4 years.

Inconvénients

Everything about customer service. As a long time user, I know the infamous reputation of Intuit at every level. This is one of the SO MANY experiences I had: I had one issue that persisted since 2014. It was a simple issue, but it also caused me some great inconvenience. So I had been contacting them every now and then and the issue was not resolved until recently in 2018. It turned out to be it was as simple as clearing cache. However, every time I called, I had to explain the situation as if it's never been recorded, follow their instruction to do the troubleshooting, then they were puzzled how that happened, and then say that 'someone' will follow up. And THAT NEVER HAPPENED. I got so fed up and had to be on the phone more than 4 hours to a point that the issue was escalated to the presidents' office. I was told that there was a glitch in the system that I had to move to a new account. As they moved my data to a new account, I found out that it won't move credit card or social security info. As I was preparing for the final move, I realized that they have been charging me double. I requested to refund or extend the membership, but they did it again - made me wait for 1-2 hours, told me that I'll speak to a floor manager, then just transfer to another dpt- ALL THE TACTICS TO DISCOURAGE TO find the solution for the issue. Finally, they 'concluded' not to extend the membership with an excused made up they cannot provide in written permission. NEVER HAD SUCH BAD EXPERIENCE.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduire avec Google Translate

QBO has been a game changer for my business, but I have a few complaints.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 07/06/2017
Provenance de l'avis : Capterra

Avantages

I converted from QB Desktop Pro to QBO about a year ago, and it has been a game changer for me. Some pros:

1. The design is much more aesthetically pleasing and intuitive than QB Desktop. I now feel comfortable doing my own reconciliations rather than paying a bookkeeper, as it is much more natural than the steps required before.

2. I can easily add users and therefore don't need to pass the file back and forth. Before, I'd forget that my bookkeeper is working on my file and would make changes, which caused big problems. This is no longer an issue.

3. I can login anywhere.

4. The apps are a big deal for me. For example, I have an app called "Importer Pro" which allows me to import the schedule from my scheduling software. It then automatically generates and invoice for my clients, and it could also automatically generate an invoice for my independent contractors based on the work they do. This saves me about 25 hours per week. I could not have done this with QB Desktop.

Inconvénients

There are two main (and large) problems I've found:

1. You cannot revert your company. So if you make a big error, or a disgruntled employee with QBO access logs in and messes everything up, there is no going back. That's a big issue. Luckily, it has not been a problem for us yet.

2. If you need to edit a past invoice, it deletes the description and changes the hour to 1. This became a problem for me when I realized that the line items were not mapped to the client, and I needed to change the "product/service" to something that is mapped to the client. Previously, I was using a generic term in "product/service" for all clients, not realizing it was an issue. However, I cannot go back through my past invoices and change the product/service because it will delete the description and edit the hours, which is way too time consuming to deal with. I have thousands of line items that are not mapped to the client.

I reported both of these issues to QBO. Asked to talk to a supervisor after the first person was very unhelpful and clearly not trained well. The supervisor said he would talk to the development team and call me back within 48 hours. That was months ago and of course, no call. Disappointing.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduire avec Google Translate

Great Features. Value for money (at the moment). Poor Customer Service

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 27/08/2018
Provenance de l'avis : Capterra

Quickbooks Online is great for businesses that have inventory, job management, budgetting or a large payroll. While these features are available with other software (such as Xero)...it is often for an additional cost. QBO includes these features in their offering. Great for retail, manufacturing and distribution-type businesses.
For service-based business that focus on services, such as consultants, professionals or creatives I would recommend Xero as a better alternative.

Avantages

Quickbooks Online (for Australia) has great features. It has been around for a long time and has developed a really good platform. Features, such as inventory and payroll are well developed. The reporting available with QBO is excellent - very detailed and flexible.

Inconvénients

When things go wrong...the service is very poor. I've had overseas staff who did not know the system, or how things work in Australia. I have had customer support staff not get back to me. And I've had them flat out tell me that they can't help.
Quickbooks is trying to buy market share in Australia, so they are offering significant discounts. This makes the software really affordable...but there is no telling how long these discounts will last. The expiration of a 50% discount may be a nasty surprise for a small business when it does go away. Which it will...at some point.
Don't get caught with the Self-Employed Sole Trader version of Quickbooks online. Your Accountant can't view your data, the reporting is poor and you can't migrate your data to other software. It is a very very basic accounting package...that is not very functional and provides no future proofing.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

4.0/10
Traduire avec Google Translate

When it doesn't stink, it's awesome

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23/06/2018
Provenance de l'avis : Capterra

Cloud based accounting. Reliability. Various user roles is nice.

Avantages

It's up time is tremendous. It's prettier than it used to be and getting a little prettier by the year. (The Benjamin Button of Software). It doesn't crash in the middle of doing stuff. Their support is very responsive. API plugins. Yeah, high marks, mostly.

Inconvénients

3 things:
1. Emailing invoices. They don't have good alerts for when you have a bad email address for a customer and this can kill.
2. They don't have a way of automatically adding late payment penalties into the invoicing process. We had to plug in some outside software through an API to effectively deal with this.
3. Somewhat related to #2, it seems weak on automated collection efforts to me.
4. I've pointed out a bug to them twice and it is still not fixed, 3 yrs or more later. Silliest thing. Used to work beautifully, but when they got prettier, it doesn't work anymore. What? Adding on another invoice to pay to a vendor after you have come to the payment process through the "Pay Bills" process. It wants to subtract instead of add. (the most odd thing) (they hae offered work arounds that are not viable and just won't get it fixed.. or haven't)
5. The block "Ctrl Clicking" in places when it would be really handy to open multiple tabs when editing a bunch of stuff. This forces you to come back to the list, and search again and again instead of keeping the searched list in place. Maybe there is some reason for this burdensome navigation.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10

QuickBooks Online - Prix

À partir de
$10/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Simple Start - 14€ /mois

Essentials - 25€ /mois

Plus - 35€ /mois

QuickBooks Online - Fonctionnalités

  • API
  • Données en temps réel
  • Facturation
  • Gestion de la comptabilité
  • Gestion des factures
  • Importation et exportation de données
  • Intégration de tiers
  • Paiements électroniques
  • Prise en charge de plusieurs devises
  • Rapports personnalisables
  • Réceptions
  • Suivi des frais
  • Tableau de bord d'activités
  • Traitement des factures

  • Analyse financière
  • Gestion de la conformité
  • Intégration comptable
  • Notifications automatiques
  • Rappels automatiques
  • Rapports et statistiques

Plus d'informations sur QuickBooks Online

QuickBooks Online - Principales fonctionnalités

Avantages

- Budgétisation efficace et simple

- Rapports complets pour faciliter les prises de décisions

- Tableaux de bord pour tout suivre d'un coup d'oeil

- Outil multi-devises et multilingue

- Compatible avec Mac, PC, mobiles et tablettes

- Gestion des accès aux comptes

QuickBooks Online - FAQ

Voici quelques-unes des questions fréquentes sur QuickBooks Online.

Q. Quels sont les types de licence disponibles pour QuickBooks Online ?

Types de licences disponibles pour QuickBooks Online :

À partir de: $10/mois

Type de licence: Gratuit, Abonnement

version d'essai gratuite: Disponible

Simple Start - 14€ /mois

Essentials - 25€ /mois

Plus - 35€ /mois

Q. Quelles sont les principales fonctionnalités du logiciel QuickBooks Online ?

Nous n'avons pas d'informations sur les fonctionnalités de QuickBooks Online.

Q. Qui utilise QuickBooks Online ?

Utilisateurs habituels du logiciel QuickBooks Online :

Auto-entrepreneurs, Non Profit, PME

Q. Dans quelles langues QuickBooks Online est-il disponible ?

Langues dans lesquelles QuickBooks Online est disponible :

chinois (traditionnel), anglais, français, portugais, espagnol

Q. Quels sont les types de licence disponibles pour QuickBooks Online ?

Types de licences disponibles pour QuickBooks Online:

Gratuit, Abonnement

Q. QuickBooks Online prend-il en charge les appareils mobiles ?

Appareils pris en charge par QuickBooks Online :

Android, iPhone, iPad

Q. Avec quelles applications QuickBooks Online peut-il s'intégrer ?

Applications s'intégrant à QuickBooks Online :

3dcart, Bill.com, Bill4Time, Intuit Online Payroll, Payment Evolution, ProWorkflow, SalesNexus, Shopify, VerticalResponse, Zoho CRM

Q. Quelles sont les ressources d'aide disponibles pour QuickBooks Online ?

Ressources d'aide disponibles pour QuickBooks Online :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo