Nimble

Nimble

Logiciel de gestion des contacts et de relation sociale

4.4/5 (1463 avis)

Nimble - Présentation

Description du logiciel Nimble

Nimble est le CRM leader du secteur pour Office 365 et G Suite, qui crée des solutions de gestion des contacts primées pour les équipes et les particuliers. Il fait tout le travail en s'intégrant aux applications de productivité telles que les boîtes de réception et les calendriers, offre une expérience utilisateur simplifiée et a été conçu pour aider les équipes commerciales à conclure plus d'affaires, plus rapidement.

Nimble rassemble des milliers d'équipes de petites et moyennes entreprises qui développent avec succès leurs relations personnelles et professionnelles au travers des e-mails, des réseaux sociaux et de plus de 90 applications métiers basées sur le cloud.

Classé n° 1 de la satisfaction globale par G2 Crowd et CRM n° 1 des ventes et du marketing pour les petites entreprises par Fit Small Business, Nimble combine les atouts du CRM traditionnel, de la gestion des contacts classique, des médias sociaux, de la veille commerciale et de l'automatisation du marketing en une puissante plateforme de gestion des relations. qui fournit des informations sur les relations partout où vous travaillez. Pour plus d'informations ou pour vous inscrire à une version d'essai gratuite, visitez le site www.nimble.com.

Nimble - Présentation

Prix

À partir de
12,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Nimble - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine
Langues
anglais

Captures d'écran

Capture d'écran pour Nimble :
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Nimble - Avis

Nimble - Avis

Note globale
4.4
/
5
Excellent
768

Très bien
520

Moyen
141

Médiocre
22

Mauvais
12

Rapport qualité-prix
4.3
Fonctionnalités
4.2
Simplicité d'utilisation
4.3
Support client
4.3
88% des utilisateurs recommandent cette application
Brad B.

The Best Profile Enrichment App for Business Professionals on the Market

Nimble is our data enrichment application. We use it across departments for the purpose of enriching contact information in all our systems. The product as a plug in via the contact manager and prospecting widget is not only affordable, it 's ROI is immediate, compared to other data enrichment platforms that are very expensive. We leverage Nimble in several business use cases, Top of the funnel lead generation, Segmentation and Audience selection for Marketing and sales outreach campaigns and general profile updates across other platforms we use such as Salesforce, Google for Work, Calendars etc. Use it to save time and have accurate data for any business case. It is very strong at building profiles off of simple highlight features in Linkedin, Email and other daily sources of contact information. No Brainer...


Traduire avec Google Translate
David M.

Simple & Effecient

Overall I have been happy with this product. It keeps evolving and keeps getting, generally better. The customer service is over the top. Quick response, always there if we have a questions. I like that!


Traduire avec Google Translate
Scott a. G.

Nimble...pretty solid CRM

Nimble is able to handle an extremely high volume of information in a way that makes sense and is useful to the user. Trying to run my business without the help of Nimble was overwhelming and unsustainable. With Nimble, I have been able to much more effectively plan and keep track of my contacts with customers, as well as knowing the content of those contacts...which makes for much more effective business building.


Traduire avec Google Translate
Utilisateur vérifié

Private Commercial Real Estate Debt Company Reviews Nimble

We spent a good amount of time investigating our options and so with whatever drawbacks, we are still happy with our investment in nimble. Whatever its shortcomings, its much easier to use than our old system which was designed by a company called blue robin.


Traduire avec Google Translate
Heather S.

How did we before...

Have a regular monthly order, I can see on my dashboard what everyone in my base is showing or reminding. I was able to sit down look across the board and turn a regular monthly order into a professional yet fun/silly event based on National Taco Day and my purveyors had specials as well. It was an upsell but also an way to show them we see them as people and not a customer number. Now we do the order based on purveyors, day of the month and/or a request per them. Its like seeing the financial future and the ability to grab it.


Traduire avec Google Translate
Brad B.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 51-200 employés
Traduire en français

The Best Profile Enrichment App for Business Professionals on the Market

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/01/2019
Provenance de l'avis : Capterra

Nimble is our data enrichment application. We use it across departments for the purpose of enriching contact information in all our systems. The product as a plug in via the contact manager and prospecting widget is not only affordable, it 's ROI is immediate, compared to other data enrichment platforms that are very expensive. We leverage Nimble in several business use cases, Top of the funnel lead generation, Segmentation and Audience selection for Marketing and sales outreach campaigns and general profile updates across other platforms we use such as Salesforce, Google for Work, Calendars etc. Use it to save time and have accurate data for any business case. It is very strong at building profiles off of simple highlight features in Linkedin, Email and other daily sources of contact information. No Brainer...

Avantages

Nimble's ability to work in all of our platforms google for work, Salesforce CRM, Mobile, Linkedin, 366 Degrees and web pages. Nimble's chrome app works across any page or application we work in. We use it to enrich profiles across all our engagements. Nimble prospector lets us highlight a contact across platforms to automatically update, enrich and push information to our Salesforce CRM or Marketing Platform 366 Degrees. It saves a 10-15 hours a week across departments eliminating manual research or contact and lead updates. The ability of Nimble to provide personal dosssiers on any contact across your business applications is unreal. The platform helps us drive better relationships and realtime data to use in our sales and marketing outreach.

Inconvénients

Nimble is a little misunderstood in the market from my perspective. It can be used as a CRM and is a great solution for departmental or Small to Midsize businesses in this capacity. However the real power is in the enrichment of profiles and prospecting capabilities to find additional information that is missing already in key business platforms Billing, Sales, Marketing or Customer Support. We have no dislikes with Nimble related to the way we utilize it across Salesforce, Google and other key software services we use it with.

Traduire en français

Réponse de Nimble

Thank you for your review Brad. We really appreciate your support of Nimble and the team.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

David M.
Secteur d'activité: Agriculture
Taille de l'entreprise: 2-10 employés
Traduire en français

Simple & Effecient

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 02/03/2020
Provenance de l'avis : Capterra

Overall I have been happy with this product. It keeps evolving and keeps getting, generally better. The customer service is over the top. Quick response, always there if we have a questions. I like that!

Avantages

Easy to assign tags and group the ones you want to use to target specific groups for marketing purposes.

Inconvénients

New UI for data entry is not as efficient as it used to be. Still simple but simple data priorities such as which phone number is primary is no longer available. You actually need to open the whole contact window to see all the data while before the summary gave the most important info.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Scott a. G.
Secteur d'activité: Production audiovisuelle
Taille de l'entreprise: 2-10 employés
Traduire en français

Nimble...pretty solid CRM

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 14/01/2020
Provenance de l'avis : Capterra

Nimble is able to handle an extremely high volume of information in a way that makes sense and is useful to the user. Trying to run my business without the help of Nimble was overwhelming and unsustainable. With Nimble, I have been able to much more effectively plan and keep track of my contacts with customers, as well as knowing the content of those contacts...which makes for much more effective business building.

Avantages

Nimble is able to keep track of, organize, schedule, and prioritize a vast number of contacts, prospects, clients, and colleagues which I would not otherwise be able to do effectively. The interface presents a wealth of information about each of the entries and is customizable, so I can choose what is most important to see and what is not. I like the social media search features, which have been steadily improving, as they provide multiple opportunities and reasons for regular contact. Being able to create email templates is also a big time saver, especially when making several new contacts a week. And these same templates make it much easier to keep in regular contact as each prospect is funneled toward the ultimate goal of becoming a client.

Inconvénients

I've struggled with some of the manual features of social media integration within Nimble. When Nimble auto-detects a social media profile (or profiles), the integration is much more useful. If I have to input the address for the social media profile manually, then the integration is much more bare-bones. One of the features of Nimble that can be useful is a calendar integration that prompts for information regarding what was useful during a particular event. However, this integration very often asks about personal calendar events which have no bearing on customer relations and are not very useful for business building. I have not yet figures out how to select which calendar events should receive these post event prompts and which ones should not. So, this particular calendar integration has become somewhat instrusive and not easily mitigated.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Utilisateur vérifié
Secteur d'activité: Immobilier
Taille de l'entreprise: 2-10 employés
Traduire en français

Private Commercial Real Estate Debt Company Reviews Nimble

Publié le 23/06/2015
Provenance de l'avis : GetApp

We spent a good amount of time investigating our options and so with whatever drawbacks, we are still happy with our investment in nimble. Whatever its shortcomings, its much easier to use than our old system which was designed by a company called blue robin.

Avantages

We like the simplicity, browser plug in is really interesting. its engaging but we don't use a lot of the features.

Inconvénients

1) Like I said we do appreciate the simplicity but the biggest disappointment / the thing that would make the system a slam dunk for us if improved is simply the dropdown customization for contact categorizations. We have no use for "Hot Lead" we're not sales people, we're a capital source for the real estate world. We changed those to be subcategories of the lead type which we also customized. The disappointment is in that the system doesn't appreciate that more often than not, a Broker is often also a Buyer, an Attorney often dabbles as a Developer. It would be an easy thing for them to be both. For now we rely on tags although its prone to human error and I don't feel comfortable making mail lists off of them. In summary, our perfect system would allow for broad macro categories that we could customize and subcategories. As well as the ability to check multiple boxes 2) A couple of smaller things, When we connected our twitter account in uploaded all of the companies as people which was a disaster. There was no way to just flip them into companies. We had to delete them and remake them.
3) No customer service. It was a nightmare when we couldn't get an excel of contacts to upload properly, I think my associate had to tweet at Nimble to get any response. Eventually it was resolved. 4) For some reason we thought that connecting people's linkedin would tell us if they changed their job but so far it hasn't.

Traduire en français

Réponse de Nimble

Thank you for taking the time to review Nimble.

I want to address a few of the concerns you brought up in the Cons to help out.

For 1. We recommend using the Custom Data fields feature in Nimble to create uniform data instead of Tags because they can definitely get messy.

For 2. Twitter doesn't differentiate between people or company accounts over their API, therefore, we can only import all contacts as a person or a company. We chose to go with "person" by default because this is more often the case than not. We're planning to add the option to convert a contact record from a person to a company in the future to help with this pain from Twitter.

For 3. We offer customer support via email M-F from 9-5 PM Pacific and you will always hear back from us if you write to care@nimble.com. We are also addressing CSV upload issues this summer to make it easier to bring your data into Nimble.

For 4. LinkedIn has limited their API from allowing CRM systems to sync job changes, therefore, you may update contacts with the Nimble Smart Contacts App while on LinkedIn if a contact changes their job. It's a different workflow, but it achieves the same result.

All in all, I really appreciate your feedback for Nimble. This is the kind of feedback we want so we can continue to stay at the top.

Best,

Joseph

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Heather S.
Secteur d'activité: Production alimentaire
Taille de l'entreprise: 2-10 employés
Traduire en français

How did we before...

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 21/02/2020
Provenance de l'avis : Capterra

Have a regular monthly order, I can see on my dashboard what everyone in my base is showing or reminding. I was able to sit down look across the board and turn a regular monthly order into a professional yet fun/silly event based on National Taco Day and my purveyors had specials as well. It was an upsell but also an way to show them we see them as people and not a customer number. Now we do the order based on purveyors, day of the month and/or a request per them. Its like seeing the financial future and the ability to grab it.

Avantages

How does it know!! We are small but have orders out months in advance and just did them as they came up. Now I get ideas from purveyors to customers just because base info matched. I can present my purveyors new item and idea to a customer a month out. I see future everything on my dashboard and can preview, brainstorm and have a great new idea and items before the customer knows they want to try something new!

Inconvénients

Information overload and repeat reminders so I actually mentally blank over a contact or special because I see it every day. I feel like all the info we get on a customer is way more than we need, however it leads to new contacts. Win- Win

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8.2/10
Basé sur 1 463 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Nimble - Prix

Nimble - Prix

À partir de
12,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.3/5
Basé sur 1 463 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Nimble - Fonctionnalités

Nimble - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Importation et exportation de données
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4.2/5
Basé sur 1 463 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Nimble - FAQ

Nimble - FAQ

Voici quelques-unes des questions fréquentes sur Nimble.

Q. Quels sont les types de licence disponibles pour Nimble ?

Types de licences disponibles pour Nimble :

À partir de: 12,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Nimble ?

Nous n'avons pas d'informations sur les fonctionnalités de Nimble.

Q. Qui utilise Nimble ?

Utilisateurs habituels du logiciel Nimble :

Auto-entrepreneurs, Entreprises de taille moyenne, Administration publique, PME

Q. Dans quelles langues Nimble est-il disponible ?

Langues dans lesquelles Nimble est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Nimble ?

Types de licences disponibles pour Nimble:

Abonnement

Q. Nimble prend-il en charge les appareils mobiles ?

Appareils pris en charge par Nimble :

Android, iPhone

Q. Avec quelles applications Nimble peut-il s'intégrer ?

Applications s'intégrant à Nimble :

ActiveCampaign, Constant Contact, Dropbox, Freshdesk, Google Drive, Hootsuite, Mad Mimi, PieSync, WebMerge, Zapier

Q. Quelles sont les ressources d'aide disponibles pour Nimble ?

Ressources d'aide disponibles pour Nimble :

FAQ, Forum, Base de connaissances, Support en ligne, Tutoriels vidéo